1. ZSANETT PRUSZI
Experienced Finance Specialist and Customer Service Representative in Italian language
with 5 + years of experience in multinational companies. High commitment and customer
orientation. Innovative, creative personality.
Tel.: +36702793762 Email: pruszizsanett@gmail.com
Main areas of expertise
Sales Support, Invoicing, Finance (Leasing), Customer satisfaction Excellence, Order management,
Shared Service Center organization and structure, Financial Procedure Development, Presentation,
Mentoring.
Language skills
English – Independent User (B2)
Italian – Proficient User (C1)
French – Basic (A2)
EDUCATION
2008. University of Szeged : Diploma with master degree in Italian Language and Literature
2008. University of Szeged: Diploma with master degree in Pedagogy and pedagogy teacher education
2006. Universita’ Degli Studi di Macerata: ERASMUS Scholarship
2014. Klasszis Oktatás Budapest: Tour guide course in Italian language
TRAININGS
 Train the trainer
 Communication Business Etiquette
 Interpersonal communication
 Innovation competition
 Presentation skills
 Creative Problem Solving
 Customer Service Excellence
 Project Management Training
ACHIEVEMENTS
 Social Committee Member
 Provide QMS/EMS trainings to my team
 Train and mentor of the new comers
 Capable to handle difficult customers/
Platinum customers
 Prepare monthly management reports
 Presenting idea of ‘Customer friendly IGF
invoicing’
 Participation in the realisation of the
corporate social responsibility
programmes
TECHNICAL SKILLS:
 Good command of MS Office tools
(Word, Excel, and PowerPoint)
 Good command of Lotus Notes
 Good command of SAP IS-U and
SPSS
 Thorough knowledge of ICFS and
QMF for Windows
 Good command of Siebel
 SAP experience in invoicing and order
to cash

2. CAREER
2014 july – actual: Order to Cash – CSR for Italy
Help the transition of new businesses from Italy to Budapest. 3 months in Milan local office. Responsible for
Platinum customers. Track orders and manage day to day communication with Customers for all Order
Management topics. Closely communicates with the various department of the company (Sales, Transport,
Pricing, Credit Management, etc.) Daily communication with 3rd party service providers (warehouse,
transportation company). Perform invoicing activities. Build, develop and maintain relationships with existing
customers. Monitor the Siebel ticket queues on a daily basis. Enter new customer data and update changes to
existing accounts. Sales Support and Customer Service. Broad understanding of all Customer Service processes.
Invoicing in SAP on a weekly basis. Preparation of reports for customer/ sales request. Insert orders in SAP.
Quality and Environment Management Ambassador. Help the external and internal audit and provide training to
my team. Provide timely feedback to customer. On an annual basis, review processes to ensure compliance.
Coordinate training sessions to my team on Quality Management/ Environment management.
2014 feb – 2014 july: IBM Global Business Services: HR Customer Service
Representative for Italy
Interface between the customer contacting and the customer’s HR Department with any HR or
Expense related queries. Support important HR processes, e.g. keeping the HR system data up to
date and answer employee’s HR questions. Acting as first line support in HR Service Centre -
responding accurately and timely to incoming employee requests and registering them in Siebel.
Ensuring the relevant HR database is up to date, accurate and complies with legislation. Updating
user manuals and guidelines. Providing help for employees with HR systems & tools and processes
2010 – 2014.: End of Lease Specialist for Italy
Manage the leasing contracts of Italian Customers. Process customer decisions in the Portfolio
System. Organize return of machines, returns and billing reconciliations. Responsible for the Monthly
Management Review’s completion. Participated on the Innovation competition by presenting idea of
‘Customer friendly IGF invoicing’.Provided effective back-up for the Pre-Sales support team by
making customer validation calls. Mentor and trainee of the new joiners.
2009– 2010. Inside sales specialist for Italy
Support frontline sales colleagues. Helping to support and coordinate sales campaigns carried out by
the sales teams. Detect new purchasing projects over the phone; qualify new and already existing
customers in the frame of telemarketing campaigns. Lead generation. Follow script and provide
marketing information to the customers if needed. Informing our clients of latest improvements to our
products.Follow-up the sales opportunities with sales force on a regular basis. Handling incoming
request of the customers. Customer data management. Active participation on the product training
courses.