Zoey Lane has over 20 years of experience in automotive sales management. She developed an internet department for a large auto group and hired and trained a team of over 20 sales and finance professionals. She maintained above average customer satisfaction scores for two automotive franchises. Her experience also includes ordering and maintaining millions of dollars in new vehicle inventory. She has a track record of building strategic partnerships, streamlining operations, and gaining customer loyalty across sales, finance, and non-profit roles.

1. Zoey Lane 603–680-0715 • zoey1967@yahoo.com
7031 Angelica Drive #203
Charlotte NC 28277
GENERAL SALES MANAGER
Improving organizational, department, and branch performance through
highly effective direction and coordination of dealership activities.
• Developed an Internet Department for 2nd largest automobile group in the state.
• Hired and trained a staff of 17 Sales Reps, 2 Finance Managers, 1 IT Manager,
and 1 Advertising Rep to make a high performing dealership team.
• Maintained above district average CSI for 2 high performing automobile
franchises.
• Accepted challenge of ordering and maintaining millions of dollars of new car
inventory.
Record of initiative, problem-solving, and results during 20+ years of challenging roles with sales /
financial institutions and non-profit association. Reputation for building strategic B2B partnerships,
streamlining complex operations, finding solutions, complying with regulatory requirements, and
gaining customer loyalty.
CORE COMPETENCIES
Finance
• Due Diligence
• Financial Analysis and Planning
• P&L and F&I Management
• Consumer Credit and Banking
• Lease and Loan Administration
• Debt Financing
• Cost Accounting

2. • Project Financing and Accounting
Sales Management
•
• Key Account Management
• Sales and Finance
• Team Leadership
• Sales Forecasting
• Retail Lending
PROFESSIONAL EXPERIENCE
Certifed Mobility Consultant 2016-Present
MOBILITY WORKS Charlotte NC
Sale of Mobility Equipment to people with disabilities to enable them to
drive; vans, hand controls, lifts; van conversions; working with VA for available funding for
equipment
Business Manager 2016
Subaru South BLVD Charlotte NC
Selling Finance and Insurance Packages for new and used car sales;
securing acceptable finance packages for customers with all credit types; ensuring timely
funding of all loans; NC and SC title and registration; closing new and used car sales for sales
management
Internet Sales Manager 2014-2016
FORT MILL HYUNDAI Fort Mill SC
Corresponded with all incoming sales calls and internet leads to secure
an appointment for dealer
Selling the appointment

3. Internet Sales Manager 2013-2014
SUBARU OFMILFORD • Milford, NH
• Corresponded with all incoming sales calls and internet leads to secure an
appointment for the dealership.
• Website maintenance, along with interacting with all lead source reps to ensure
adequate use of all available advertising resources.
Business Manager of Automobile Dealership 2012–2013
SUZUKI OFMANCHESTER • Manchester, NH
• Increased Suzuki Dealership’s Per Vehicle Retail (PVR) performance from $350
when first arrived to personal $900+ average.
• Conceptualized and implemented digitized Contracts in Transit (CIT) list,
resulting in highly efficient contract tracking and processing.
• Applied customized and state-of-the-art efficiencies such as digitized tracking
systems and reconciliation procedures, boosting revenues and minimizing losses.
General Sales Manager 2011–2012
FENTON FAMILY DEALERSHIPS • Keene, NH
• Open new Hyundai Dealership, hired sales reps and finance managers and
provided training for all, coordinated with manufacturer rep to ensure proper inventory to
sustain store.
• Obtained a store profit the first month being open, as well as above district CSI.
Sales Manager 2009–2010
TEAM NISSAN • Manchester, NH
• Instructed sales reps to ensure vehicle sales with high profits.
• Obtained financing for customers with various credit situations.
General Sales Manager 1999–2009
PETERS OF NASHUA • Nashua, NH
• Experienced fast-paced sales environment, responsible for all sales related
operations, employees and results.
• Planned, opened, and directed Internet Sales Department, achieving high sales
and Customer Satisfaction Index numbers.