Short story about quality management challenges in one of Agile project and some ways of dealing with the challenges.

1. Quality management
in Agile world
Karolina Zmitrowicz

2. Instead of agenda
Traditional
approach
Challenges Agile way
Transformation

3. Traditional approach

4. Traditional approach
• Quality
management
– Quality planning
– Quality
assurance
– Quality control
– Quality
improvement
Approaches
ISO
9001:2015
QFD
Kaizen
PDCA
TQM

5. Traditional approach
Quality policy
Quality plan
Quality assurance plan
Test plan
V&V plan
...
Two years later
Product increment

6. Detailed
monitoring
and control
Detailed
requirements
Traditional approach
Quality management
and software development
Software
development
process
Quality
management
process
Standards/
procedures
Quality
management plan
Quality review
report I1
Quality review
report I2
Quality review
report I3
Quality review
report I4
Quality review
report I5
I1 I2 I3 I4 I5

7. Does it all meet current needs?

9. Challenges
Lean Software Development
• Eliminate waste
• Amplify learning
• Decide as late as possible
• Deliver as fast as possible
• Empower the team
• Build integrity in
• See the whole
Minimum Viable
Product (MVP)

10. Wyzwania
Kenneth S. Rubin, Published Jul 26, 2012 by Addison-Wesley Professional.
Essential Scrum: A Practical Guide to the Most Popular Agile Process
Where is quality
management?

12. Case – Agile QMS

14. I was asked to implement a QMS for
Agile project...

15. Project situation
Poland – Scrum
team
USA – business
India – external
developers
Germany – PO
and management

16. Project situation
Miscroservices architecture
BDD
JIRA + Confluence

17. Project situation
Kenneth S. Rubin, Published Jul 26, 2012 by Addison-Wesley Professional.
Essential Scrum: A Practical Guide to the Most Popular Agile Process
Young Scrum team
Project Manager
for administrative
tasks
Product Owner to link
the team with business
stakeholders

18. ChallengesProblems with scope
• Poor quality of user stories
• No backlog management
• Uncontrolled changes
Problems with work
efficiency
• No work standards
• Scrum process not controlled
• „Status unknown”
Problems with
communication
• Scrum and Daily via webex?
• Team – together but separate
• Limited PO involvement
PO – poor analysis competencies
PM – poor QM competencies
SM – what is QM?

19. Business
perspective
Technical
and testing
perspective
Product
Owner
Team
Quality
management
Quality
management
Quality
management
perspective

20. Solution
Kenneth S. Rubin, Published Jul 26, 2012 by Addison-Wesley Professional.
Essential Scrum: A Practical Guide to the Most Popular Agile Process
DoR
DoD
Value!
Quality
strategy

21. Modern QM
Efficient, multidisciplinary, value delivery process
Quality
management
UX
System
Design
Optimization
QMS
Quality
Gates
Digital Design
Information
management

22. QMS and Agile do not conflict each other!

23. Thank you for your attention!
Stowarzyszenie Jakości Systemów Informatycznych
ul. Poznańska 16 lok. 4
00-680 Warszawa
Karolina Zmitrowicz k.zmitrowicz@sjsi.org