Apud Husni Puad is an experienced IT support engineer from Indonesia with over 15 years of experience in roles such as IT support engineer, technical support engineer, and IT project engineer. He has extensive experience supporting users, maintaining servers and networks, troubleshooting issues, and implementing projects. He is proficient in technologies such as Windows, Microsoft Office, Exchange, and networking. Currently he works as an IT support engineer at PT. DyStar Colours Indonesia Gabus Plant, where he supports over 70 PCs and laptops and has implemented projects such as migrations and firewall implementations.

1. APUD HUSNI PUAD
IT Support Engineer
PERSONAL SUMMARY
A reliable IT support engineer with extensive practical experience of working with
computers and resolving any support issues that are raised to the service desk.
Possessing a proven ability to administer and control the operation, configuration and
maintenance of computer based information systems, as well as having an eye for detail
and able to multi task under pressure. A good communicator, can relate well with
people at all levels and has the flexibility of working well as part of a team and on my
own.
PERSONAL DETAILS
Apud Husni Pu’ad, SKom.
Pandeglang, September 5, 1975
Male, Married with 3 children
Islam
Address :
Jl. Jenderal Sudirman No.17
Rt.04/04 Gardutanjak,
Pandeglang, Banten
Phone :
+628176763036, +6281220007222
E-mail:
apudh@yahoo.com
apudhp@gmail.com
Nationality : Indonesian
Driving license : Yes
KEY SKILLS AND COMPETENCIES
 Experience as a Team for projects and systems migrations.
 Excellent customer facing skills.
 A positive attitude towards customer service and good communication skills.
 Ability to be clear & concise when explaining technical procedures to customers.
 Experience of setup, maintenance and troubleshoot Windows servers, Exchange,
Windows Operating Systems, Microsoft Office Systems and support Applications
 Technical support experience of servers, network and surveillances Camera
infrastructure.
WORK EXPERIENCE
 PT. DyStar Colours Indonesia Gabus Plant, Serang Banten, Indonesia
IT Support Engineer November 2014 - Present
Responsible for supporting the company's at all levels as part of a helpdesk team.
Ensuring that Internet Connections, servers, computers, laptops, all hardware and
software is configured and installed correctly.
Duties:
 Responsible for networking, design, installation and maintenance services.
 Supporting users and network administrators over the telephone and by email.
 Maintain the company’s network infrastructure.
 Providing support for Windows, Ms Office 2013, Office 365, Microsoft Azure system,
E-Mail, SAP, Internet, CCTV issues.
 Configuration and testing of any new hardware and software.
 Travelling to client sites to help with installs, deployment, and troubleshooting.
 Management of the daily data backup and retrieval scheme.
 Installing and operating Windows desktop and server operating systems.
 Assisting the network manager with support requests.
 Ensure computer hardware is safe & complies with health and safety legislation.
 Applying patches in accordance with company procedures.
Goals :
 Migration Operating system from Windows Xp to Windows 7 and Setup office 2013
to All computer (over 70 pcs and laptops)
 Applying zscaler firewall and proxy system for web browser to secure surfing
 Migration All User and All computer from child Domain to Main Domain
 Migration File Server, Printer Server, DHCP Server and SAP Printer Server Daemon
to Another File Server before Shutdown with completed successfully as team.
 Installing Windows Server 2012 and setup Active Directory under Main Domain
 Setup and maintain cloud surveillance camera for customs
ACADEMIC QUALIFICATIONS
Technical High School
Electrical Focused, 1994
Institut Sains and Teknologi Al-
Kamal”, Jakarta, Indonesia
Bachelor degree of Information
Technology, 2000
PERSONAL SKILLS
 Problem solving
 Commitment to outcomes
 Highly analytical
 Helpful Attitude
AREAS OF EXPERTISE
 Networking and wireless
 Infrastructure Support
 Server Support
 Desktop Support
 Microsoft Technologies
 Remote Support Tools
 Surveillances camera
technology support
 Attendance management
system support
 Web Design
 Domain and Cloud
Management

2.  Sultan Ageng Tirtayasa University (UNTIRTA) Serang, Banten, Indonesia
Technical Support Engineer January 2005 to October 2014
Responsible for supporting the university as part of a technical support team. Ensuring
that Internet Connections, Attendance System, computers, laptops, all hardware and
software is configured and installed correctly.
Duties:
 Technical Support, maintenance and Troubleshoot for Hardware and Software
 Setup and Maintenance of Networking
 Setup and Maintenance of Finger Print (Attendance Management System)
 Web Design for several Faculty and other Campus
 Setup and Maintenance Wireless LAN with MAC Security system
 Travelling to client sites to help with installs, deployment, and troubleshooting
 PT. DyStar Colours Indonesia Gabus Plant, Serang Banten, Indonesia
QM Staff January 2003 to December 2005
Responsible for supporting the company’s as part of a Quality Management support
team. Ensuring that Internal Audit and Quality Management System applied.
Duties:
 Setup and maintenance the “Electronic Management Manual 2nd Level “ Website,
using Macromedia Dreamweaver and Macromedia Contribute.
 Data processing with SAP R/3 system
 Internal Audit assistant with ISO 9001:2000
IT PROJECT ENGINEER FOR :
 E-Procurenment of Cilegon city (LPSE Kota Cilegon), Cilegon, Banten, Indonesia
Leader Server Admin Engineer January 2012 to November 2014
Responsible for supporting the company’s as part of a Server Admin team. Ensuring
that Internet Connections, Routers, Firewalls, E-Procurenment servers, E-Procurenment
software, computers, laptops, all hardware and software is configured and installed
correctly.
Duties:
 Setup and Maintenance E-Procurement Servers and E-Procurement Softwares
 Setup and Maintenance Mikrotik Router with routing BGP Connection, Bandwidth
management, Firewall and Security system
 Maintenance Cyberoam Firewall system with Antivirus and AntiSpam
 Setup and Maintenance Networking and Wireless LAN with MAC Security system
 Troubleshooting Hardware and Software
 Setup and Maintenance CCTV System
 CV Jack Com (IT, Science, Engineering & Technical), Serang, Banten, Indonesia
Technical Support Engineer January 2007 to December 2012
Responsible for services and maintenance of software, computers, laptops, and printers.
Duties:
 Technical Support and maintenance for Networking, Hardware and Software
 Setup and Maintenece Finger Print (Attendance Management System)
 Web Design for Government, Company and Private Web
 PT. Harbison Walker Refractories, Cilegon, Banten, Indonesia
Leader IT Engineer September 2005 to December 2007
Responsible for supporting the company’s as part of a IT Engineer team. Ensuring that
Internet Connections, servers, computers, laptops, all hardware and software is
configured and installed correctly.
Duties:
 Installing, setup and maintenance Windows 2003 Server, Exchange 2003 Server,
MS SQL DataBase Server
 Technical Support and maintenance for Networking, Hardware and Software
 Setup Network and ADSL Internet connection
 Setup and Maintenance Wireless LAN with MAC Security system