1. 03/2014 to Current
Covent Garden
10/2013 to 03/2014
Covent Garden
06/2011 to 10/2013
Spitafields
MAHATMA SANTONINO MICHAEL
Summary
I am an enthusiastic and motivated individual, capable of innovative ideas and who strives to
achieve in all endeavours. Confident in leadership, I enjoy being responsible for a team and
guiding them to success through my excellent interpersonal skills and desire to inspire.
Over the course of my six years within Urban Outfitters, I feel that I have developed an extremely
high level of customer service, brand knowledge and managerial skills, all of which are evident in
my daily roles and in greater part, my speedy progression to a Deputy Department Manager.
Raised in an international school in Rome, I grew up learning many skills and cultural values as
well as being fluent in Italian, Spanish and Tagalog. My passions and strengths are fundamentally
creative and rooted in visual merchandising but whilst exercising my love for management. From
my time as a manager, I've developed a love for recruitment and am passionate about training
my team, an interest I would like to take further into the future.
Employment History
Deputy Department Manager
Urban Outfitters
In my current role as a Deputy Department manager, my responsibilities encompass
everything involved in being a Team Leader in addition to: Actively taking charge of
recruitment within the store, ensuring that all candidates our worthy with our flagship
mentality and exceptional expectations.
Working together with the Menswear and Store team to develop all staff members to the
point of progression.
Collaborating with my Line manager to plan and implement major floor moves, including
Sale setups that I have single handedly managed.
Being an exemplary leader of service within the store, inspiring and motivating all team
members to emulate my service driven focus.
Opening and closing the store, in line with the operational needs of the business and the
vision shared by my current management team.
Developing a deeper understanding of business analysis, including all relevant company
reports in order to form actions based on the commercial needs of my department.
Issued with the responsibility of training the rest of the London stores on a new system for
the company, thus ensuring that I was also in charge of creating a guide and a training
matrix to be distributed to the other European stores.
I was chosen to travel to Stockholm to oversee the staff training of the Stockholm Branch of UO.
It was my responsibility to deliver on hand training, as well as presentations and manuals on
the new Point Of Sale system and also the training of the senior management team.
Menswear & Housewares Team Leader
Urban Outfitters
Support the department manager to oversee and follow-up on all department activities for
progress and completion.
Demonstrate proficiency in job knowledge Support management to maximize
departmental sale Support management in supervising the floor and running staff activities
hour to hour.
Team Leader Womenswear
Urban Outfitters
Responsible for all Transfers/ Rtvs in and out of the store.
Training the entire team on Transfers and RTV process in my absence,.
Delegated responsibilities to all staff and ensured staff productivity.
Took charge of Facebook page which included marketing and advertising current trends and
promotions.
Flat 3, 211a, Whitechapel Road, London, E1 1DE | | M: 0758 577 3898 | mahatma.michael@yahoo.co.uk

2. 10/2009 to 05/2011
High Street Kensington
10/2007 to 10/2008
Oxford Street , Flagship
July 2006
July 2004
Renewal and Shoe specialist
Urban Outfitters
Expert in Renewal and shoes dept.
Supporting supervising role of the floor in the absence of team leader/dept manager.
In charge of closing, and cashing up procedures to support management.
Proficiency in tills, shop floor and service procedures.
Sales Assistant
Urban Outfitters
Fantastic interpersonal skills and excellent customer care service.
Replenishment of stock to flagship standards.
Till proficiency at a high pace to accommodate large volume of transactions.
Education
A-Levels
St. Charles Sixth Form College
Art & Design - A
Italian - A
Performing Arts - B
GCSE
GCSE's St. George's Roman Catholic secondary school
English Literature - B
English Language - B
Science - B
Maths - C
IT - B
Art- A*
Spanish - A*
Italian - A*
French - C
Food Technology - A
References
References given upon request