1. GÖKHAN ÖZHUN
40 Rue van Hammeé / Vanhammeéstraat
1030 Schaerbeek/Schaarbeek - Bruxelles/Brussel
GSM: +32 (488) 00 66 98
E-Mail: gozhun@gmail.com
KEY COMPETENCES
 I have more than 16 years of experience; from local network administration to IT management.
 Helpdesk Support - I have over 10 years of helpdesk support service experience.
o I have worked at all stages, from; 1st, 2nd 3rd level support up to supervisory role.
o I have been trained, implemented and worked with ITIL Best Practices
 Project Management - One of my greatest assets is my knowledge, and experience in PM.
o I managed many regional and global projects
o I hold PRINCE2 Project Management certification.
 Cloud Services – I have experience configuring and managing Office 365 and Google Docs.
TECHNICAL COMPETENCES
I have working knowledge, training and experience on the following S/W and H/W platforms;
 Microsoft 2003/2008R2/2012R2 server systems, AD, DNS and DHCP servers,
 Microsoft Exchange environment
 Cisco switches & routers, IOS configuration, modems, etc.
 Windows XP/Vista/7/8
 Microsoft Office Suite 2003/2007/2010/Office365
 Antivirus (Norton, Avast), backup (ARCServe, BackupExec), imaging & deployment (Ghost, Altiris)
 Blackberry servers and handhelds.
 SMTP mail routing (Tumbleweed Email gateway)
 Digital Dictation Systems (WinScribe, BigHand)
 Document Management Systems (Hummingbird/PCDocs and Interwoven)
 Printing; queues, protocols, cost recovery systems (copitrak/lasertrak)
 Virtualization; Hyper-V & VMWare
 Server H/W; variations of HP Proliant Server series, hardware and software configuration.
 Desktop/Laptop H/W; different generations of HP and Compaq desktops, IBM/Lenovo notebooks
 Tablets; IOS and Android-based devices
 Cloud Services; Office365 Professional, Google Docs.
PROFESSIONAL TRAINING
 INTECBRUSSEL ( Currently on-going / Day Classes )
ICT SystemBeheerder Opleiding (ICT Network Administrator Training)
 CVO Lethas Brussel (Currently on-going / Evening Classes )
In depth windows Vista for IT professionals
 Windows Vista (2/2009)
In depth windows Vista for IT professionals
 SoftGrid (1/2009)
Microsoft SoftGrid Application Virtualization
 Safeboot (12/2006)
Implement, manage and troubleshoot safe boot encryption product
 PRINCE2 Certification (11/2006)
Achieving Practitioner Certification for PRINCE2. I have completed the foundations exam.
 Management Skills (11/2006)
Building performance and productivity in the working environment

2. GÖKHAN ÖZHUN
 Windows Server 2003 (10/2005)
Implementing, managing and maintaining Windows server 2003 network infrastructure
 Microsoft Exchange 2003 (10/2005)
Managing and implementing Microsoft Exchange Server 2003
 Active Directory Infrastructure (9/2005)
Planning, implementing and maintaining a Microsoft Windows Server 2003 Active Directory
Infrastructure
 RSA Secure ID (2/2004)
Implementation and management
EDUCATION
 Bachelor of Science in Engineering (9/1992 – 6/1998)
Yıldız Teknik Üniversitesi (Yildiz Technical University) – Istanbul / Turkey
 High School (9/1984 – 6/1991)
Yakacık Özel Ortadoğu Lisesi (Private Collage, education in British Curriculum) – Istanbul / Turkey
PROFESSIONAL EXPERIENCE
GLOBAL NETWORK OPERATIONS SUPERVISOR (1/1999 – 4/2007)
(01.1999 – 07.2000) - White & Case LLP. – Büyükdere Caddesi No: 100, 34394 Istanbul, Turkey
(08.2000 – 04.2007) - White & Case LLP. – 62 rue de la Loi 1040 Brussels, Belgium
W&C is a US-based, international law-firm with 41 offices world-wide. Our EMEA Helpdesk in Brussels
was responsible for managing and maintaining all IT operations for EMEA region.
 Istanbul, 1999 – Network Administrator
 Brussels, 2000 – EMEA Technical Support Specialist
 Brussels, 2001 – EMEA Support Engineer,
 Brussels, 2003 – EMEA Engineering Team Leader,
 Brussels, 2006 – Global Network Operations Supervisor
 Engineering Operations - Brussels & Frankfurt: I and my team were responsible of managing
and maintaining all Microsoft servers, Network Equipment, ISP contracts, Frame Relay and VPN
connections, as well as documenting all procedures
 Helpdesk Operations - Brussels: During my entire career in White & Case, I have always been a
part of Call Centre Operations. I initially started working as 1st and 2nd line support agent and
Later I moved to engineering and provided 3rd level support. After 2005 onwards, I started using
ITIL Best Practices.
 Project Management;
º Although “Project Management” was not officially in my job title, it has always been a major
part of my job. I managed many different international IT projects during my career.
º In 2006, I received PRINCE2 Project Management Certification from LearningTree-UK .
 Administrative duties;
º Plan, organize, and follow-up on-call and after-hours staff and services.
º Training and integration of ITIL Best Practices in EMEA region
SUPERVISOR OF ENTERPRISE APPLICATIONS (5/2007 – 2/2010)
Latham & Watkins LLP. – 43-44 Boulevard du Régent 1000 Brussels, Belgium
L&W is a US-based, international law-firm with 32 offices world-wide. Our Global Services Operations –
Europe team in Brussels was responsible of Managing and maintaining all ICT related operations for
Europe and Middle-East.

3. GÖKHAN ÖZHUN
 Helpdesk Service Management (GSO/GSOe)
I worked in the helpdesk department as Department Supervisor and in parallel act as 2nd/3rd
line support engineer. We used ITSM call center management software in-depth and strictly
executed ITIL Best Practices.
 Project Management
º Although my job title does not precisely indicate “Project Management” as a job function,
almost everything I had done required Project Management skills and experience. During
my career in L&W, I have signed-off many ICT projects
 Administrative duties;
º Coaching, reporting, staff appraisals, resource allocation, policy enforcement,
ICT CONSULTANT (3/2010 – 9/2014)
Freelance – Rue van hammeé 1030 Brussels, Belgium
In 2010, I have decided to become a freelance consultant. In this period I mostly focused configuring
Cloud Services for SMEs; Google Apps, Office 365, Google Drive, OneDrive etc
I also built windows servers, desktops, laptops and tablets. On the network side, I designed Ethernet
Networks; cabling, router and switch configuration, guest VLANs, wireless access, etc.
I also provided technical support, trainings, and documentation. In September 2014 I stopped working
as consultant and started taking Dutch classes ICT certification training in INTECBRUSSEL.
MANAGED PROJECTS & MAJOR ACHIEVEMENTS
 NEW BRANCHES OFFICES OPENING PROJECT IN EUROPE & MIDDLE-EAST: In less than two years,
I and my team opened up new offices in Dubai, Abu Dhabi, and Doha and moved Milan and
Rome offices to their new premises in without any outsourcing. – (2009/2010)
 DEPLOYING DIGITAL DICTATION SYSTEMS GLOBALLY: Deploying Digital Dictation systems
globally. I managed the entire project from start to the end and successfully completed. We
deployed the devices and the software in US, EU, & Asian Offices. (Brussels - 2009)
 ITIL INTEGRATION: I led the team integrating ITIL best practices (problem mgmt., incident mgmt,
application mgmt and change mgmt) into our Helpdesk & Engineering dept. (Brussels - 2006)
 BRANCH OFFICE MOVES: I have done many office moves in my career. I planned all the steps,
coordinated with departments and successfully applied on site. Stockholm move was a huge
success and my procedures accepted as the firm’s new global standard. (Stockholm - 2005)
 MIGRATION FROM NOVELL & GROUPWISE TO WIN2K & ECHANGE2K: This was a huge project.
Me and my team planned and tested all aspects of EMEA deployment over 6 months with our US
counterparts. We then performed all migration work on-site for more than 25 branch offices
over 7 months. (All European branch offices, plus Johannesburg, Riyadh, Jeddah, Almaty -
2002/2003)
 BUILDING NOVELL BORDER MANAGER BASED VPN NETWORK: I built relatively cheaper VPN
network infrastructure for branch offices with central servers based in Brussels. (Johannesburg,
Riyadh, Jeddah, Almaty, Istanbul, Ankara - 2001/2002)
LANGUAGES
 Dutch: Upper-Intermediate (Level NT 2.3)
 French: Upper-Intermediate
 English: Fluent
 Turkish: Fluent
OTHER
 Driving License: Yes – Type B
 Nationality: Belgian.