As CIOs and IT Executives today play a far more visible role and are central to business success, they are now charged with driving innovation, leading change, improving customer satisfaction, as well as ensuring a productive workforce and supply chain. The latest buzz around the new digital marketplace and the latest advancements in cloud, mobile, and virtualization is focusing more and more around optimizing the tech-dependent workforce’s “user experience”. As a counterpoint to the promised innovation, we also see some pretty intimidating statistics out there on failure rates for many of these business-critical initiatives. This infographic helps to illustrate how top business transformation initiatives not only have a pattern of symptoms, but how one common denominator, lack of business and IT visibility into these issues is epidemic. Aternity, through its pioneering End User Experience Management solution, has uncovered this "visibility gap" typical in many enterprise organizations. http://www.aternity.com/survey_brief8 To learn more go to: www.aternity.com/

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Web and mobile are just a start. For contact center staff to deliver excellent customer service, the apps
and devices on which they rely must deliver excellent End User Experience.
End User Experience Monitoring must also extend to the Point of Sale (POS) applications
at kiosks and at registers in the stores.
“What do you see as your biggest challenge when addressing
Business Transformation initiatives in 2016?”
“What initiatives are driving the need for better End User
(Workforce) Visibility?”
Without a view into user interactions for every app and device
used in the enterprise, the analytics platform cannot provide the
actionable insights needed by the business.
Traditional APM and IT Systems Management tools provide mobile and web app
diagnostic data but cannot monitor user's interactions with applications in the context
of a workflow for the full range of apps and devices used in the enterprise.
Of IT execs say
technology silos
inhibit troubleshooting
issues
↑80%PERFORMANCE
DASHBOARD
END USER
IT OPS
LOADING...
Relying on apps run on infrastructure outside of your control: SLAs offered by IT vendors covering
infrastructure uptime, incident response time commitments, and penalties are insufficient to
guarantee excellent End User Experience.
Cited lost productivity
as #1 consequence of
poor application
performance
↑70%
LOADING...
LOCAL IT
END USER
REMOTE
DEPENDENCY
Of IT transformation
projects get delayed
and/or don’t deliver
the expected benefits
90%UNSTRUCTURED
DATA
Lost by US
companies each
year to poor
customer service
$40B
ITEM NOT
FOUND!
Of problems
affecting end
users are not
detected by IT
↑70%
INITIATIVE: CLOUD, MOBILE, VIRTUALIZATION
INITIATIVE: DIGITAL BUSINESS & IT CONVERGENCE
INITIATIVE: BUSINESS AGILITY & COMPETITIVENESS
INITIATIVE: CUSTOMER EXPERIENCE, OMNI-CHANNEL
INITIATIVE: BIG DATA, BI & PREDICTIVE ANALYTICS
BUSINESS
TRANSFORMATION SURVEY
SOURCE | ATERNITY BUSINESS TRANSFORMATION & END USER EXPERIENCE SURVEY
END USERCOMPUTING/IT CONVERGENCE
MOBILE/
CLOUD
MGMT
STAFF
CAPACITY
MGMT
VDI
MIGRATIONS SLA
MGMT
1
2
3
4
5
6
VISIBILITY
MOBILE
APPS
IT
CONVERGENCE
CUSTOMER
EXPERIENCE
ANALYTICS
CLOUD/VDI
SOURCE:
PANGEA
SYSTEMS
SOURCE:
NEWVOICEMEDIA
SOURCE:
FORRESTER
SOURCE:
NETWORK
WORLD
SOURCE:
FORRESTER
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COMMON
BARRIERS
CIOs and IT Executives today play a far more visible role and are central to business
success. They are now charged with driving innovation, leading change, improving
customer satisfaction, and ensuring a productive workforce and supply chain.
Here are some common Business Transformation barriers.
49%
42%
39%
30% 28%
5
TO BUSINESS TRANSFORMATION
Based on a
survey of 200+
IT stakeholders
Bottom line: Having visibility into how IT affects the end
user is the first step to overcoming other barriers
Break Through These Barriers Today!
Aternity’s End User Experience Monitoring solution empowers Global 2000 enterprises with
the right data, at the right time, for the right person, throughout the enterprise.
BARRIER
1
BARRIER
2
BARRIER
4
BARRIER
5
Without insight into actual usage and adoption by geography, department,
or technology platform, enterprises cannot ensure successful outcomes for
their strategic initiatives.
IT project failure
due to ineffective org
change management
45%
SOURCE:
GARTNER,
FORBES
BARRIER
3
END USERS
DEPLOYSOFTW
A
RE
DELETE
NEW APPS
IT DEPT