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Digital Transformation
Digital Business Strategy
Digital Business Optimization
1 Improved Productivity and Product
2 Better Customer Experience
Digital Business Transformation
3 New Product and Services
4 New Business Models
Digital Optimization means :
1. Improving existing revenue, provide analytic from
the challenges, that can reduce the risk of loss in
investment
2. Better customer experience, monitor the process in
real time so as to improve customer experience
3. Operational efficiency and higher customer
satisfaction.
4. Reducing costs
5. Improving employee productivity: Using RPA (Robot
Process Automation) to automate manual tasks.
Digital Transformation means:
1. Selling product use digital technology
2. Creating new digital products: selling virtual services
fed by robotics and AI, for example, a virtual nurse.
3. Use existing digital assets to serve a different
industry.
4. End to end monitoring start from proactive to
predictive analytics and refer to that for decision
maker
5. High security to avoid fraud and implement the right
model of governance
Foundation of Digital Transformation
PEOPLE
Smart Goals
Definition people of organization, Measurable of skill (Soft Skill & Hard skill),
Proses Empowerment, Coaching & Mentoring, Review individual &
structure development plan
Team Foundation & Grooming
Skills Transformation Capabilities (TCoE) Support Implement
industry best practices
CostEfficiency
Increased ROI on sharing of resources, tools, and eliminating redundancy
PROCESS
Understanding and Increase Maturity ofProcess
Combination of reusability, effective planning &
governance model Effective communication model industry
based on bestpractices
ToolsChain upgrade to automation
Make an analysis as a need and basis for decision makers
(analytics and market intelligence)
TECHNOLOGY
Automation Intelligence Platform
Smart Automation Platform to support Enterprise
and Digital Script less coding, reusable assets, higher
productivity Able to integrate between systems and
can be monitored with business intelligence inside
High protection with security layer and minimize
fraud activity.
End to End Monitoring and Performance
Management
Provides the perspective and experience of the user
rather than concentrating upon traditional quality of
service (QoS) metrics such as the network,
database, telecoms provider etc.
Process
People
Technology
Advice
Information
Insight
Improvement Practice
Knowledge
Management
Digital Quality Office
Increase SDLC & STLC Process
DIGITAL QUALITY OFFICE
Scope
Of
Work
People
Tools Solution
Design
Process
Approach
Digital Transformation Journey
Phase Assessment
Business
Transformation
New Way of Working Digital Infrastructure People & Talent
Customer Centric
Continuous Feedback
Cross Functional
Aligned
Practices & Techniques
Agile Methodology
Transformation Coaching
Strategy & Change
Management
Maximize Business &
Customer Value
Exploring existing condition
of Process
Application Platform
Infrastructure
Organization
Establish Digital
Infrastructure (DevOps,
Monitoring, Automation,
Collaboration Tools, etc.)
Talent & Demand
Management
Employee Engagement
Learning & Growth
Change Mindset
Communication &
Collaboration
Measureable Outcomes
Time to Market – Reduced cycle time to market
Economic Effectiveness – Higher Throughput of
Business Value
Early Feedback – Shorter and continuous feedback
through the process
Customer Impact – Market feedback for feature
releases
Digital Competencies
Approach & Methodology
As-is Assessment
Process Roadmap Definition
Current State
Analysis
Identify
Improvement areas
Prioritize Areas for
Enhancement
Develop
Implementation
Roadmap
Sprint 1 Improvement opportunities report
Leverage
Process
framework
DevOps Implementation Strategy & Roadmap that addresses
• Adoption of Agile Process and Roadmap
• Development Automation involving Continuous Integration
• Deployment Automation addressing the Automated
Deployment
• Test Process Automation addressing the Continuous Testing
• High level implementation roadmap for Continuous
Integration, Deployment, Testing and Monitoring
Sprint 2
Scope of Define, Build, & Create – Mode 1
• Current SDLC and IT Ops Process defined and followed at customer
Level
• Current SDLC and IT Ops Process followed for New Projects and BAU
• Current Tools , People skills available
• Change Management & Governance
• Assessment – 3 Waterfall & 3 Agile Applications with DevOps
• DevOps Processes and Tool Implementation
• Study of the existing and proposed Organization Structure and its
alignment with Agile Practices
• Gap Analysis and identify areas for improvements
• Recommendations for the improvements and Roadmap
• Complete Rollout of the Recommendations is not part of Scope of this
project
1
2
3
4
• Current SDLC and IT Ops Process defined and followed at customer
Level
• Current SDLC and IT Ops Process followed for New Projects and BAU
• Current Tools , People skills available
• Change Management & Governance
• Assessment – 3 Applications with DevOps
• DevOps Processes and Tool Implementation
• Study of the existing and proposed Organization Structure and its
alignment with Agile Practices
• Gap Analysis and identify areas for improvements
• Recommendations for the improvements and Roadmap
• Complete Rollout of the Recommendations is not part of Scope of this
project
As is Study
Project under the Scope of
Assessment
Study the Transformation to
Support DevOps Practices
Out of Scope of This Assessment
1
2
3
4
0
1
2
3
4
People
Processes
Agility
Collaboration
Requirements Coverage
Product Vision and Roadmap
SCM
Unit Testing
Branching Complexity
Infrastructure Version Control
Build Infrastructure
Automated Build
Artifact Repository
Dependencies Management
Test Strategy
Test Process Automation
API Testing
Non Functional Testing
Service Virtualization
Test Data Automation
Automated Deployments
Notifications
Build Traceability
Release Process
RollBack Process
Infrastructure as a Code
Post Production Feedback
Continuous Monitoring
Dashboard and Reports
Metrics
Current
Industry
Maximum
Assessment Report - Sample
Culture and
Organization
Requirements
Management
Source Code
Management
Build Process
Test Management
Deployment
Release
Management
Monitoring
Dashboard and
Reports
Notes : The assessment report can be different based on condition each customers
Digital Experience Monitoring
End to end Monitoring for Business and Technology
14
Executive
Summary
GOALS:
• The goals of this presentation is to showcase business and operational intelligence that
would drastically improve technology and business metrics.
• By leveraging existing technologies combined with open source solutions, customer will
reduce outages and increase availability thereby reducing several risk factors
• This will translate to higher customer satisfaction and increase in revenues
STEPS TO SUCCESS
Current → Proactive → Preventive → Predictive
Measurement
• Technology KPIs
• Business KPIs
The business cases for this solution are 360 visibility,
customer satisfaction and operational efficiency. When
applications run smoothly and with better visibility,
Customer will be better positioned to achieve ROI and
risk management objectives.
DIGITAL EXPERIENCE MONITORING
AI/ML Data Analytics - At the intersection of Biz, CX and Tech
SILOED DATA SOURCES
Synthetic
Database
PRTG
Security
Network Infra
Logs App
100+ ready to use integrations
JOURNEYS
LOGIN
FORMS
AUTHENTICATION
PAYMENT
BALANCE INQUIRY
ML/AI
Domain
Rich UI
Correlation
Engine
Alerts
200+
Integrations
Unified
$
Offering
Implementation Phase
Timeline Subtotal Price
(Month) (IDR)
Digital Quality Office
xxx
- Structure Organization, Business Process, Tool Chain
- Implementation of 2 Applications with 10 User Journeys
- Established Automation, Continuous Improvement
- Implementation AI Lab / ML
12
Digital Experiences Monitoring
xxx
- Build Data lake
- Build Unified Correlated Alert
- Build Auto Ticketing System
- Build Auto Healing
- Build Data Analytics / ML
- Build Dashboard
- Reporting
8
Proactive Monitoring
XXX
Subscription based for 12 Months 12
Total XXX
Tax XXX
Grand Total After Tax XXX
Thank You
H o w t o r e a c h o u t
P h o n e N u m b e r
E m a i l A d d r e s s
W e b s i t e

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Draft - Digital Transformation Rough Plan.pdf

  • 2.
  • 3. Digital Business Strategy Digital Business Optimization 1 Improved Productivity and Product 2 Better Customer Experience Digital Business Transformation 3 New Product and Services 4 New Business Models Digital Optimization means : 1. Improving existing revenue, provide analytic from the challenges, that can reduce the risk of loss in investment 2. Better customer experience, monitor the process in real time so as to improve customer experience 3. Operational efficiency and higher customer satisfaction. 4. Reducing costs 5. Improving employee productivity: Using RPA (Robot Process Automation) to automate manual tasks. Digital Transformation means: 1. Selling product use digital technology 2. Creating new digital products: selling virtual services fed by robotics and AI, for example, a virtual nurse. 3. Use existing digital assets to serve a different industry. 4. End to end monitoring start from proactive to predictive analytics and refer to that for decision maker 5. High security to avoid fraud and implement the right model of governance
  • 4. Foundation of Digital Transformation PEOPLE Smart Goals Definition people of organization, Measurable of skill (Soft Skill & Hard skill), Proses Empowerment, Coaching & Mentoring, Review individual & structure development plan Team Foundation & Grooming Skills Transformation Capabilities (TCoE) Support Implement industry best practices CostEfficiency Increased ROI on sharing of resources, tools, and eliminating redundancy PROCESS Understanding and Increase Maturity ofProcess Combination of reusability, effective planning & governance model Effective communication model industry based on bestpractices ToolsChain upgrade to automation Make an analysis as a need and basis for decision makers (analytics and market intelligence) TECHNOLOGY Automation Intelligence Platform Smart Automation Platform to support Enterprise and Digital Script less coding, reusable assets, higher productivity Able to integrate between systems and can be monitored with business intelligence inside High protection with security layer and minimize fraud activity. End to End Monitoring and Performance Management Provides the perspective and experience of the user rather than concentrating upon traditional quality of service (QoS) metrics such as the network, database, telecoms provider etc.
  • 6. Digital Quality Office Increase SDLC & STLC Process
  • 7. DIGITAL QUALITY OFFICE Scope Of Work People Tools Solution Design Process Approach
  • 8. Digital Transformation Journey Phase Assessment Business Transformation New Way of Working Digital Infrastructure People & Talent Customer Centric Continuous Feedback Cross Functional Aligned Practices & Techniques Agile Methodology Transformation Coaching Strategy & Change Management Maximize Business & Customer Value Exploring existing condition of Process Application Platform Infrastructure Organization Establish Digital Infrastructure (DevOps, Monitoring, Automation, Collaboration Tools, etc.) Talent & Demand Management Employee Engagement Learning & Growth Change Mindset Communication & Collaboration Measureable Outcomes Time to Market – Reduced cycle time to market Economic Effectiveness – Higher Throughput of Business Value Early Feedback – Shorter and continuous feedback through the process Customer Impact – Market feedback for feature releases Digital Competencies
  • 9. Approach & Methodology As-is Assessment Process Roadmap Definition Current State Analysis Identify Improvement areas Prioritize Areas for Enhancement Develop Implementation Roadmap Sprint 1 Improvement opportunities report Leverage Process framework DevOps Implementation Strategy & Roadmap that addresses • Adoption of Agile Process and Roadmap • Development Automation involving Continuous Integration • Deployment Automation addressing the Automated Deployment • Test Process Automation addressing the Continuous Testing • High level implementation roadmap for Continuous Integration, Deployment, Testing and Monitoring Sprint 2
  • 10. Scope of Define, Build, & Create – Mode 1 • Current SDLC and IT Ops Process defined and followed at customer Level • Current SDLC and IT Ops Process followed for New Projects and BAU • Current Tools , People skills available • Change Management & Governance • Assessment – 3 Waterfall & 3 Agile Applications with DevOps • DevOps Processes and Tool Implementation • Study of the existing and proposed Organization Structure and its alignment with Agile Practices • Gap Analysis and identify areas for improvements • Recommendations for the improvements and Roadmap • Complete Rollout of the Recommendations is not part of Scope of this project 1 2 3 4 • Current SDLC and IT Ops Process defined and followed at customer Level • Current SDLC and IT Ops Process followed for New Projects and BAU • Current Tools , People skills available • Change Management & Governance • Assessment – 3 Applications with DevOps • DevOps Processes and Tool Implementation • Study of the existing and proposed Organization Structure and its alignment with Agile Practices • Gap Analysis and identify areas for improvements • Recommendations for the improvements and Roadmap • Complete Rollout of the Recommendations is not part of Scope of this project As is Study Project under the Scope of Assessment Study the Transformation to Support DevOps Practices Out of Scope of This Assessment 1 2 3 4
  • 11. 0 1 2 3 4 People Processes Agility Collaboration Requirements Coverage Product Vision and Roadmap SCM Unit Testing Branching Complexity Infrastructure Version Control Build Infrastructure Automated Build Artifact Repository Dependencies Management Test Strategy Test Process Automation API Testing Non Functional Testing Service Virtualization Test Data Automation Automated Deployments Notifications Build Traceability Release Process RollBack Process Infrastructure as a Code Post Production Feedback Continuous Monitoring Dashboard and Reports Metrics Current Industry Maximum Assessment Report - Sample Culture and Organization Requirements Management Source Code Management Build Process Test Management Deployment Release Management Monitoring Dashboard and Reports Notes : The assessment report can be different based on condition each customers
  • 12. Digital Experience Monitoring End to end Monitoring for Business and Technology
  • 13. 14 Executive Summary GOALS: • The goals of this presentation is to showcase business and operational intelligence that would drastically improve technology and business metrics. • By leveraging existing technologies combined with open source solutions, customer will reduce outages and increase availability thereby reducing several risk factors • This will translate to higher customer satisfaction and increase in revenues STEPS TO SUCCESS Current → Proactive → Preventive → Predictive Measurement • Technology KPIs • Business KPIs The business cases for this solution are 360 visibility, customer satisfaction and operational efficiency. When applications run smoothly and with better visibility, Customer will be better positioned to achieve ROI and risk management objectives.
  • 14. DIGITAL EXPERIENCE MONITORING AI/ML Data Analytics - At the intersection of Biz, CX and Tech SILOED DATA SOURCES Synthetic Database PRTG Security Network Infra Logs App 100+ ready to use integrations JOURNEYS LOGIN FORMS AUTHENTICATION PAYMENT BALANCE INQUIRY ML/AI Domain Rich UI Correlation Engine Alerts 200+ Integrations Unified $
  • 15.
  • 17. Implementation Phase Timeline Subtotal Price (Month) (IDR) Digital Quality Office xxx - Structure Organization, Business Process, Tool Chain - Implementation of 2 Applications with 10 User Journeys - Established Automation, Continuous Improvement - Implementation AI Lab / ML 12 Digital Experiences Monitoring xxx - Build Data lake - Build Unified Correlated Alert - Build Auto Ticketing System - Build Auto Healing - Build Data Analytics / ML - Build Dashboard - Reporting 8 Proactive Monitoring XXX Subscription based for 12 Months 12 Total XXX Tax XXX Grand Total After Tax XXX
  • 18. Thank You H o w t o r e a c h o u t P h o n e N u m b e r E m a i l A d d r e s s W e b s i t e