Worktech West Coast 2014: The sweet spot between the digital & physical
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Prarthana Johnson shares a combined efforts from Microsoft + Herman Miller that discovered work environments needed to evolve. This holistic point of view considered how people work, where they work, the technology they use and the furniture needed to help enhance meeting experiences.
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Worktech West Coast 2014: The sweet spot between the digital & physical
- 1. The sweet spot between the digital & physical We aspire to transform meetings into a delightful, empowering and productive experience that connects people, content and activities, whether at work or in life, in person or virtually.
- 3. is broken.
- 11. meaningfully into their lives.
- 12. UI Screen Camera Tools & Artifacts Traffic paths Neighborhood Cultural identity The Physical SphereThe Digital Sphere Endpoints Activities & Behaviors Furniture Ambient lighting Concepting… Visual & Acoustic Privacy/Boundary
- 13. Next-Gen Conf Rooms The Huddle My Stage The Vibe Archetypal Work Meeting Spaces
- 14. What if… We had interactive public surfaces that could recognize us, respond to our touch and let us express ourselves. What if our walls offered ubiquitous and immersive expressions of who we are and what we’re working on. We could celebrate our stories - engage discover, and connect with each other.
- 15. THE VIBE The public space where people can share and discover ideas and make timely connections - and just have some fun.
- 16. DESIGN CRITERIA: • Content is live, and up to date • Display of information encourages engagement • Updating is easy for individuals and groups THE VIBE PEOPLES NEEDS: • To tune in to the latest • To discover new ideas or people • To connect with people with information/expertise TECH OPPORTUNITIES: • Large touch screens • Content from shared sources • Sensors and New Cameras • Near Field Communications SPACE OPPORTUNITIES: • Hallway/Lobby • Boundary walls
- 17. What if… I could easily include people here and far away in an impromptu collaboration without breaking the flow of our ideas or conversation, so we all felt equal and could see our thoughts unfold together in real time. What if we had a place that “remembered” us and where we left off last time – so we could just get started. When we left, we didn’t mind if someone erased our ideas, because everything was automatically captured and shared the moment we stepped out of the space.
- 18. THE HUDDLE A place for impromptu / rich collaboration and staying connected to my team - without leaving remote people behind.
- 19. DESIGN CRITERIA: • Peripheral, non-intrusive view of the remote location • Walk up and activate instantly • Conversation can easily transition to or from the large display THE HUDDLE PEOPLES NEEDS: • To easily include remote people • To persist & evolve shared work • To co-create, capture and share ideas in a environment – both digital & physical TECH OPPORTUNITIES: • Persistent video • Sensor activated controls • Touch screen digital whiteboard • HD camera zoom for close up view on room artifacts SPACE OPPORTUNITIES: • Acoustic treatments • Visual boundaries • Sit to stand postures
- 20. What if… Our meeting rooms were predictable and responsive- they were designed to make meetings better and make us feel more professional. What if everyone, including remote people had an equal seat at the table, feeling comfortably immersed in the discussion. What if we didn’t even notice the technology because it just works?
- 21. NEXT-GEN CONFERENCE ROOMS The meeting room that “just works” to help presenters perform confidently and participants interact naturally.
- 22. DESIGN CRITERIA: • Smooth transitions between the presenters and the participant • See reactions from both local and remote participants, naturally • Everyone can comfortably view the presenter, content, online participants and others in a natural posture PEOPLES NEEDS: • Start a meeting easily and use conference technologies • To see and interact naturally • Manage content and people • be “in-the-mix” when participating remotely TECH OPPORTUNITIES: • Focus on speaker switching with multiple cameras • Room works with multiple devices seamlessly SPACE OPPORTUNITIES: • Furniture that moves for changing orientation • Accommodate people’s devices • Controllable room lighting NEXT-GEN CONFERENCE ROOMS
- 23. What if… I could always find a sanctuary for important communications with remote colleagues—even in an open plan office? What if my executive office was a “stage” for my intended conversation—an informal lounge, a professional podium, a casual roundtable – and look and sound my best? What if I was always comfortable and at ease because I knew I was projected under the best light and in the perfect setting and that the technology just worked seamlessly behind the scenes.
- 24. MY STAGE Allow me to look good and sound my best when I interact with remote people at my personal desk in the office or from home.
- 25. MY STAGE DESIGN CRITERIA: • “Produced” quality from the viewer’s perspective • Meeting room is activated instantly • Speaker is aware of audience reactions PEOPLES NEEDS: • To appear professional • To be in control of their digital “stage presence” • To find privacy TECH OPPORTUNITIES: • ID recognition for auto check in and custom preferences • Virtual director • Programmable lighting • Skin tone remapping SPACE OPPORTUNITIES: • Stage-like arrangements & furniture choices • Camera optimized space colors or lighting • Furniture that accommodates conversation geometry
- 26. ON THE GO* I can connect with anyone from anywhere and get the best audio and video experience as if I was in the space. *there is a 5th space!
- 27. The spacesPeople’s Needs New Applications, Services, & Devices Activities & Behaviors Furniture Lighting Concepting… Visual & Acoustic Privacy/Boundary Technology A holistic approach
- 28. Herman Miller Ryan Anderson Blaine Carpenter Ming-li Chai Thomas Bouchard Ray Riley Kaeling Gurr Thank you! Special thanks to Questions?
Editor's Notes
- I work on two products skype and another called Lync, its quite like skype but for meetings and how we work together. I more specifically are about the future of how we work an what we can do with our application and services to help people with their needs. The work I’m sharing with you some of the frameworks we uncovered while working on a partnership with Herman miller.
- As I’m sure you’re aware, The way we interact with people and information in our work- places has shifted. The use of digital tools have become the norm and require new considerations in space. The current spatial constraints are influencing and often hindering the choice of digital communication tools. At skype we are exploring holistic approaches to support the natural use of digital technology to maintain the workplace essential for building relationships, culture and community
- Something I’m sure isn’t foreign to anyone in this room. Nor are some of the challenges – getting these layers of people and devices connected takes time.
- As we look at new ways of interacting with technology, like Natural User Interfaces, we have new things to think about: Does room layout support the spatial needs of these new tools? Are people positioned to look and sound their best?
- BYOD is more than just that. People are expecting the same kind of connected experiences they have in their after-hours, at work.
- When spaces are conducive only to a single mode, communication can be compromised.
- Where a space like this used to be the only opportunity for one-to-many communication, now there’s Lync. The value of single-use, and specialized spaces is beginning to give way to more flexible configurations.
- People are looking for places that support what they want to do, with the tools they have: Whether it’s a coffee shop that lets them focus a phone room that gives them privacy or a meeting room with perfect audio and video,
- Although we enable work from anywhere, the physical workplace is still central to productivity, camaraderie and the ability to get things done. To understand a little more about the role of people and new patterns of work in the workplace, I’d like to hand things over to Ryan.
- About two years ago we noticed that much of what makes or breaks a great remote experience was happening outside “the four corners of the screen and desk.” Things like: People’s Posture Room Lighting Furniture layout Camera placement We got connected with Ryan at Herman Miller to start exploring our blind spots. HANDOFF TO RYAN
- Thinking about the technology, devices in the context of where they live and how they are used. That all of the spaces are also interconnected.
- TODAY’S [PROBLEMS]: Knowledge is not easily discoverable across different groups Limited unplanned exposure to relevant people and information. Formal presentations with targeted audiences prevent discovery by other interested parties
- For [Target] A group of individuals who are working in close proximity with each other Who are seeking [Needs] Maintain continuous engagement with people and content when transitioning from space to space To easily transition from the private mode to sharing and interacting with others To temporarily persist half-baked ideas for group awareness and asynchronous input When they are doing [Activities] Ad-hoc idea generation and iteration Informal reviews and critiques Daily scrum & prioritization Quick, rich, informal info dissemination Today’s [Problems] Lots of valuable informal interactions happen right around individual workspaces. However, Individual spaces are not optimized for sharing/manipulating content with equal participation between the occupant and the guest When a conversation becomes richer or longer – individuals often need to break the flow and relocate. Content and the remote participant (if any) may not transition well into the next location. Collaboration doesn’t happen just in scheduled time and space. Yet meeting spaces are hard to schedule, and often too far away from real action. Formal meeting rooms do not allow for collaborators to leave “the mess” and in-progress work an thinking out for broader awareness and participation. Project teams need more visibility with the larger organization Tomorrow’s [Ideal Experience] A group of people working in close physical proximity can quickly call on each other’s attention to help with idea reviews and iteration, or planning and coordination – without formally schedule a time and place to do so. They can easily grab someone (physically or digitally) and share and review content, give all people equal control and perspective to iterate, discuss and debate. And they can leave the ideas out without needing to clean up, for the benefit of other’s awareness and input. Individual device capabilities and content fidelity and interactivity are immediately amplified in the space. With [Digital Capabilities] in Digital whiteboard (PPI), tilt-angle display& touch screen (for transition between social sharing, co-creating, to display) Fluid content transition between individual devices and shared devices Fluid video-conference transition from individual device to shared device BYOD – instant on device pairing, identification and application control Whiteboard content recording, search and re-call Digital and analog content transition and integration (iIlumishare?) And [Spatial Capabilities] in Walk-up proximity to individual spaces Micro architecture for permeable boundary setting Acoustic treatment Social and informal setting - seating & sit-to-stand comfort
- TODAY’S [PROBLEMS]: Digital tools today are to hard to get going and not natural Local activities are not easily sharable with remote team mates Lack of shared identity for group devices Physical space and analog tools limit knowledge transfer & access No peripheral awareness of other’s progress Local activities are not easily sharable with remote team mates
- TODAY’S [PROBLEMS]: Display and furniture placement dictates room orientation – disregarding natural body orientation, range of activities and movements Cumbersome and unpredictable meeting start experience Remote presenters can’t easily and naturally engage with people in the room. Layers of unintegrated technology Various HW/SW does not work together
- PROBLEMS Acoustic & visual distractions in open office space or 3rd places Conference rooms not optimized for digitally broadcasted presentations Private phone booths lack AV capabilities
- Not only do people work from the four spaces we identified but many people work remotely from a café, on a bus, in the car, etc..