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Hacking a shopping centre 
Creating Australasia's largest Agile workspace 
Ben Ross
How do creative people set 
up their workspace for 
productivity and creativity?
What works for the most creative people? 
Space to collaborate 
1. To work 
2. To chill …. and work 
and 
3. Space to work...
“If a building doesn’t encourage collaboration, 
you’ll lose a lot of innovation and the magic 
that’s sparked by serendip...
1. Space to collaborate - work
2. Space to collaborate – more relaxed
3. Space to work on your own
1. Space to collaborate - work
2. Spaces to work on your own
Developed hypotheses and experimented in our existing 
premises 
• Agile walls – how big, how many… what type 
• Standup d...
Deep customer discovery: 
Feedback from our existing customers (our staff!) = Four 
themes for the new environment 
1. Enc...
Individuals and interactions (over process and tools) 
Where can 500+ people coalesce in a single space 
to enable collabo...
Slide 27
What worked well for MYOB?
Local teams - big physical local walls
Distributed teams - technology for virtual walls & meetings 
Standup VC 
camera is here
Collaboration & chill out spaces
Collaboration & chill out spaces
Collaboration & chill out spaces - Campsite
Collaboration & chill out spaces
Collaboration & chill out spaces - Library
Collaboration & chill out spaces - Sport
Allow teams to ‘own’ their space
Think carefully about technology 
Tablets enable staff to 
book rooms and see 
whether the room is 
booked (from afar)
What we learned along the way…
Customer collaboration (over contract negotiation) 
Requirements cannot be fully collected at the beginning of the 
softwa...
Social experiment (noise vs customer connection) 
Phone-based support teams 
Development team
Plan a break-out workspace here….
….. but teams choose to 
gather here…
Enabled self organisation …..
If we could do it again…. 
Self contained areas 
Work 
Collaborate 
Standup
Think carefully about technology 
• Staff are unforgiving 
– it’s got to be plug 
& play 
Integrated cabling & connectivit...
Think carefully about technology 
• A technology cocktail is often needed 
• Voice, video and content across multiple loca...
Try this at your work 
1. Learn from the rockstars 
2. Listen to your customers (staff) 
3. Run experiments 
– Take a lean...
Keen to know more, want to see it first hand? 
Drop in, visitors are welcome - ben.ross@myob.com
Thanks for listening… 
Ben Ross 
Follow me @benross50
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace
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Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace

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Ben Ross - Hacking a Shopping Centre: Creating Australasia's Largest Agile Workspace

  1. 1. Hacking a shopping centre Creating Australasia's largest Agile workspace Ben Ross
  2. 2. How do creative people set up their workspace for productivity and creativity?
  3. 3. What works for the most creative people? Space to collaborate 1. To work 2. To chill …. and work and 3. Space to work on your own
  4. 4. “If a building doesn’t encourage collaboration, you’ll lose a lot of innovation and the magic that’s sparked by serendipity” Steve Jobs (on Pixar’s office)
  5. 5. 1. Space to collaborate - work
  6. 6. 2. Space to collaborate – more relaxed
  7. 7. 3. Space to work on your own
  8. 8. 1. Space to collaborate - work
  9. 9. 2. Spaces to work on your own
  10. 10. Developed hypotheses and experimented in our existing premises • Agile walls – how big, how many… what type • Standup desks – how many, how fit with other desks • Technology – what works (lync, jira, rally, hangouts…) • Meeting rooms – how many, how used, by whom • Team area layouts – Optimum composition, self contained vs shared areas..
  11. 11. Deep customer discovery: Feedback from our existing customers (our staff!) = Four themes for the new environment 1. Encourage Innovation 2. Enable Connection 3. Remind us of our Customers 4. Amplify our Culture & Values
  12. 12. Individuals and interactions (over process and tools) Where can 500+ people coalesce in a single space to enable collaboration and self organization?
  13. 13. Slide 27
  14. 14. What worked well for MYOB?
  15. 15. Local teams - big physical local walls
  16. 16. Distributed teams - technology for virtual walls & meetings Standup VC camera is here
  17. 17. Collaboration & chill out spaces
  18. 18. Collaboration & chill out spaces
  19. 19. Collaboration & chill out spaces - Campsite
  20. 20. Collaboration & chill out spaces
  21. 21. Collaboration & chill out spaces - Library
  22. 22. Collaboration & chill out spaces - Sport
  23. 23. Allow teams to ‘own’ their space
  24. 24. Think carefully about technology Tablets enable staff to book rooms and see whether the room is booked (from afar)
  25. 25. What we learned along the way…
  26. 26. Customer collaboration (over contract negotiation) Requirements cannot be fully collected at the beginning of the software development cycle, therefore continuous customer or stakeholder involvement is very important. As soon as we moved in, we made changes on the fly: • Noise dampening • Extra showers • More walls • More standup desks • Bike storage,…..
  27. 27. Social experiment (noise vs customer connection) Phone-based support teams Development team
  28. 28. Plan a break-out workspace here….
  29. 29. ….. but teams choose to gather here…
  30. 30. Enabled self organisation …..
  31. 31. If we could do it again…. Self contained areas Work Collaborate Standup
  32. 32. Think carefully about technology • Staff are unforgiving – it’s got to be plug & play Integrated cabling & connectivity (USB, video camera, VGA/DVI/HDMI, power, phone…)
  33. 33. Think carefully about technology • A technology cocktail is often needed • Voice, video and content across multiple locations including private home offices
  34. 34. Try this at your work 1. Learn from the rockstars 2. Listen to your customers (staff) 3. Run experiments – Take a lean & agile approach to the project (test & learn) – Don’t bolt anything down 4. Carefully consider how technology is embedded into your office environment
  35. 35. Keen to know more, want to see it first hand? Drop in, visitors are welcome - ben.ross@myob.com
  36. 36. Thanks for listening… Ben Ross Follow me @benross50

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