This document contains the resume of Ayyalappa S B. He has over 9 years of experience in system administration and project management. Currently, he works at IBM India Pvt Ltd as a Technical Services Specialist in Active Directory support. He has expertise in Windows Server 2003/2008/2012 and Exchange server administration, troubleshooting, and management. He is seeking a position in server support within the IT industry where he can utilize his skills and experience.

1. #22/2 Groud Floor13th
Main
J C Nagar Kurubarahalli
Bangalore-560 085 Mobile: +91 9620061684
E-Mail: ayyalappasb@gmail.com
Ayyalappa S B
I aspire for a position of ServerSupport in Information Technology industry. Where I can utilize my skills and
abilities gained from my education and previous experience. As I am exceptional in working under pressureusing my
interpersonal and communication skills.
PROFESSIONAL ABRIDGEMENT
A Professional with 9+ years of experience in System Administration & Project Management. Currently associated
with IBM India Pvt Ltd, Bangalore as technical Services specialist in Active Directory. Expertise in Windows Server
2003/2008/2012(Active Directory support) and Exchange server 2003/2007/2010. Performed administration & trouble
shooting roles for complex problems. Managed several projects all the responsibilities related to it. Consistently analyze
and improve technical capabilities related to the field of Information Technology there by increasing the efficiency and
become competitive with the fast growing IT.
CAREER CONTOUR
 Since Jul 2014 IBM India Pvt Ltd Bangalore as Technical Services Specialist- AD Operations.
 Dec’10 – Jul 14 HP Global soft Pvt Ltd Bangalore as Technology consultant
 Jan’08 – Nov 10 Genisys Software’s, Bangalore as Technical member
 Feb’07 - Jan’08 Wize Team India PVT LTD Bangalore System Administrator
 Dec’05 – Dec’06 ISRO/ISTRAC- Telemetry Tracking & Command Network Bangalore
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Core Competencies:
 Implementation and Administration of Windows 2003/2008/2012 server environment.
 Installation & configuration of Windows 2003/2008/2012 network services like AD DS, DHCP, IIS and DNS.
 Creating and Configuring and Maintaining Users, Groups, Organizational Units & Computers.
 Configuring & managing of group policies for users to access resources on the servers or across the network.
 Promoting/Demoting Domain controllers.
 Installation and configuration of Exchange server 2003/2007/2010.
 Creation of Mail box ID & assigning mailbox permissions for users in Exchange server 2003/2007/2010.
 Handling file server with different file and folder level permissions.
 Installation and configuration of RIS with unattended installation.
 Administration of Symantec Antivirus Server, Deployment of VDF on Antivirus Servers. Updating Servers &
Clients. Managing Console, Report generation &Follow up.
 Good understanding of cabling of Rack and patch panel.
 Configuration and Troubleshooting of Microsoft Outlook 2000, 2003, 2007 and 2010.
 Installation & configuration of ISA Server.
 Creating access policies.
 Publishing the mail server and websites.

2.  Publishing the systems to the external network
 Good understanding of cabling of Rack and patch panel.
WORK EXPERIENCE
Organization : IBM India Pvt Ltd Bangalore
Employed : From Jul 2014 to till date
Designation : Technical Services Specialist- AD Operations
Current Projects : Active Directory Core support (APMM)
Job Description:
Working as Technical Services Specialist- AD Operations Bangalore
 Providing end to end Active Directory remote support for Denmark based customer.
 Manages Microsoft Active Directory 2003/2008 R2/2012 R2 – installation, troubleshooting and maintaining
AD.
 Manages Domain controller promotions as well as DC demotions.
 Proficient in Installing, managing and maintaining DHCP, DNS and WINS.
 Manages creation as well as troubleshooting of GPO’s, PSO’s & GPP’s (Group Policy Preferences)
 Manages Incident management, Service management, change management and problem management (at
specific cases only) following the standard process.
 Manages Domain Controller patching manually as well as using WSUS Patching tools.
 Escalates unresolved issues to Microsoft and work with them towards the resolution of reported issues.
 Performs AD health check activities on regular basis.
 Performs Firmware/Service Pack upgradation of domain controllers.
 Manages troubleshooting of Hardware related issues of DC’s coordinating with onsite engineers.
 Manages HP Server ILO.
 Performs Domain Controller refresh activities.
 Handling LDAP issues.
 Working together with different teams supporting different domains at times required, towards the
incident/problem resolution.
 Manages permission issues in AD.
 Manages OU/GPO delegations in AD.
 Handles time synchronization issues in AD.
 Involved in forest upgrade project from 2003 ti 2012.
 Manages GPO/DHCP/WINS back and restoration.
 Perform AD restorations.
 Manages AD/FRS replication issues.
 Manages AD Sites and Subnets.
WORK EXPERIENCE
Organization : HP Global soft Pvt Ltd
Employed : From Dec2010 to Jul 2014
Designation : Technology consultant
Project : Lotus Notesto Exchange Migration
Current Projects : Active Directory SharedDelivery - Supporting 8 customers.
Job Description:
Working as Technology consultant in HPGlobal soft Ltd Bangalore
 Working on a shared environment providing end to end Active Directory remote support for Eight US based
customers.
 Manages Microsoft Active Directory 2008 R2 – installation, troubleshooting and maintaining AD.

3.  Proficient in Installing, managing and maintaining DHCP, DNS and WINS.
 Manages creation as well as troubleshooting of GPO’s, PSO’s & GPP’s.
 Manages Upgradation of AD Forest as well as Domain functional level tasks.
 Manages Incident management, Service management, change management and problem management (at
specific cases only) following the standard process.
 Manages Domain Controller patching manually as well as using different Patching tools like SCCM, OVO,
HPSA, Radia etc.
 Escalates unresolved issues to Microsoft and work with them towards the resolution of reported issues.
 Performs AD health check activities on regular basis.
 Works towards the resolution of issues reported in ADRAP report.
 Performs Firmware/Service Pack upgradation of domain controllers.
 Manages troubleshooting of Hardware related issues of DC’s coordinating with onsite engineers.
 Manages HP Server ILO.
 Performs Domain Controller refresh activities.
 Manages AD (W2k3 to W2k8)/DHCP migration activities.
 Involved in RTPA operations before moving domain controllers to production.
 Manages Domain controller promotions as well as DC demotions.
 Handling LDAP issues.
 Working together with different teams supporting different domains at times required, towards the
incident/problem resolution.
 Manages permission issues in AD.
 Manages OU/GPO delegations in AD.
 Handles time synchronization issues in AD.
 Manages GPO/DHCP/WINS back and restoration.
 Perform AD restorations.
 Manages AD/FRS replication issues.
 Manages AD Sites and Subnets.
Lotus Notes to Exchange Migration
 Implementing Lotus Notes migration in development environment.
 Simulating customer environment into test environment for Migration (Testing Lotus Notes Migration
requirements in a test lab and providing key inputs for the design based on thetest results.)
 Exchange server 2007 installation, configuration and mailbox move by using power shell.
 Migration of mailbox from Lotus notes to Exchange and Exchange to exchange.
 Verified mailboxes before migration i.e. XP ID, AD Object, Person Document, X400MTA Name.
 Creation of collections with different criteria.
 Performed Migration using QNME. Troubleshooting of technical issues.
 Verified mailboxes after migration i.e. Mailbox in Exchange, Mail Routing, Changes in Person Document.
 Performed Roll back as per request. Verification pre& post rollback is performed.
Achievements:
 Implemented inter org exchange 2007 environment in my test lab for testing.
 Installation, configuration and testing of exchange server 2010.
 Got Best team player award for migration project
Organization : Inknow Teck Pvt Ltd
Employed : From Jan 21st 2008 to Nov2010
Designation : System Engineer.
Client : Genisys Software’s Pvt Ltd
Job Description:

4. Worked as System Engineer in Genisys Software’s Pvt Ltd Bangalore.
 Installation of Win2K, Win XP, Win 2000 server and win 2003 server OS Installation with network services.
 Handled file servers with different file and folder level permissions.
 Configuration and Troubleshooting of Microsoft Outlook. 2003, 2007 & 2010.
 User Id creation in AD and assigning policy for the users.
 Creation & configuration of Group policy for the Organizational Units.
 Installation & configuration of ISA Server.
 Creation of access policies.
 Publishing the mail server and websites.
 Publishing the systems to the external network
 Configuration for Desktops and laptops, related drivers and applications.
 Creation of site to site VPN & client to site VPN.
 Installation and configuration of SQL Server 2000, 2003 and 2008.
 Web server and DB server monitoring.
 Installation and configuration of various software development applications.
 Installation and configuration of CRM Server.
 Installation and configuration of BizTalk server Server
 Installation and configuration of MCMS Server.
 Installation & configuration of Exchange server 2003.
 Mail box ID creation & assigning mailbox permissions for users in Exchange server 2003
 Planning & deployment of small to medium size LAN with various operating systems.
 Installation & Configuration of Local & Network Printers.
 Trouble shoot with PC hardware, starts up & network related problems.
 Configuring & managing User Account properties, Group properties.
Organization : Wize Team India PVT, LTD.
Employed : From Feb 12th
2007 to Jan 15th
2008.
Designation : System Administrator.
Job Description:
Worked as System Administrator in Wize Team India PVT, LTD., Bangalore.
 Installation and configuration of Windows server 2000 and 2003.
 Installation and configuration of DNS, IIS, FTP, DHCP etc.
 Installation of all development software’s like VB, SQL Server 2000 and 2005 VS 2005 CS-3 etc.
 Maintenance of about 40 clients systems loaded with Win2000, XP.
 Implementing Access policy for the local systems.
 Ghosting & configuring the Win2000 and XP professional and servers.
 Installing and configuring Win2000 & WinXP clients.
 Configuring Email accounts in MS Outlook, Outlook Express and Lotus Notes.
 Installing & configuring Network printer.
 Trouble shooting both remotely & onsite of Systems & Networking problems.
Webhosting

5.  Installation and configuration of IIS.
 Web site hosting, Virtual directory creation and performance tuning.
 Installation and configuration of SMTP protocol for webmail authentication.
 Certification creation for secure sites(SSL)
 DNS server record creation for websites like NS, SOQ, PTR, MX, Host A, www, FTP, CName.
 Domain Name registration and requesting IP Address for the respective domains.
 Installation and configuration of Male Enable software for E-mail server.
Organization : ISRO/ISTRAC- Telemetry Tracking & Command Network Bangalore.
Employed : Dec2005 to Dec 2006.
Designation : Trainee.
Job Description:
Worked as Trainee in ISRO/ISTRAC Bangalore.
 Installation and configuration of windows 98, WINNT, & XP.
 Installation and configuration of Sybase database server in client & Server.
 Installation and configuration of IIS and FTP
 Website creation and performance tuning
 Implementing & Troubleshooting of LAN.
 Configured and maintained Network Printers.
 Deploying and managing different software applications.
 Configuring Internet and Internet Connection Sharing.
 Installation of browsers and E-mail clients like Mozilla firebox, Mozilla thunderbird, AOL, MSN and Netscape
Browser.
 Installation of antivirus server and pushing the patch to clients.
SCHOLASTICS
BSc. (IT) from Karnataka State Open University Mysore. 2010
Diploma (C SC) fromBVVVS Polytechnic Bagalkot. 2005
10th from Govt High school Rakkasagi (Karnataka) 2001
TECHNICAL QUALIFICATION:
 Diploma in Hardware & Networking Professional From Room Technology Bangalore-2006
PROFFESSIONAL CERTIFICATION (MCP)
 MCSA – Windows server 2012 - Solutions Associate (70-410/411/412).
 Installation of windows XP
 Managing and maintaining a Microsoft windows server 2003 Environment.
 Windows server 2008 active directory installation and configuration.
PERSONAL FORTE
Date of Birth : 1/July/1985
MaritalStatus : Married
Language Known : Kannada, Hindi & English.

6. Permanent Address : S/O S B Bapparagi At- Garasangi Post- HunakunttiTq- Muddebihal Dist- Bijapur-
586129
Nationality : Indian
Pass port #: J8292111
Place Bangalore Ayyalappa S B