SlideShare a Scribd company logo
Workplace 2020 Keynote at Leadership Summit 2013
Workplace 2020
Introduction
Spring 2012

Dion Hinchcliffe
• ZDNet’s Enterprise Web 2.0
• http://blogs.zdnet.com/Hinchcliffe
• ebizQ’s Next-Generation Enterprises
http://www.ebizq.net/blogs/enterprise
•

••
•

® 2013 Dachis Group

•

Chief Strategy Officer
http://dachisgroup.com
mailto:dion.hinchcliffe@dachisgroup.com

: @dhinchcliffe

3
What will
work look like
at the end of
this decade?
What will it
mean?

® 2013 Dachis Group

4
Dachis Group

We Live In Era of Change

2013

2020

Lifespan of
S&P 500 Company

~15 years

~9 years

Portion of Digital
Natives in Workforce

35%

75%

Speed at which data
in world doubles

~2 years

3 months

Core Focus of IT

Systems of
record

Systems of
engagement

Percentage of IT
under CIO control

66%

10%

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

5
Dachis Group

Communication is changing

Usage delta on common workplace communications tech

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

6
Dachis Group

An entire generation of technology is shifting...

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

7
Dachis Group

Happening almost all at once

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

8
Dachis Group

Pervasive disruption is here...

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

The good news: Technology is driving business productivity

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

10
Dachis Group

But is this coming from traditional IT?

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

11
Dachis Group

Is IT leading innovation today?

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

12
Dachis Group

Yet 60% of CIOs believe they should be driving
growth and productivity.
Source: Deloitte Survey, 2011

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

13
Dachis Group

But technology change is happening faster
than ever before

Tablet

The tablet is the fastest adopted mainstream technology in history

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

14
Dachis Group

Another Way of
Looking At This

World

Workers
IT
(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

(Not To Scale)
15
Dachis Group

New Digital Engagement
Channels Are Now The Focus

And where
the value is...

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

16
Dachis Group

The channel shift has been global

From: Social Business By Design, 2012

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

1.3
billon
people
17
Dachis Group

Yet most businesses are still immature with digital

Maturing

Competent
Webinars
online video

big data
direct mail

P2P video

social media

gamification
cloud
mobile
apps

Immature
(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

Is all this change worth it?
Life Expectancy of S&P 500 Company

Human Population Growth
(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

Pace of Technology Change
Dachis Group

The future: The fast co-evolution of tech & business

• Technology makes all new
•
•
•
•
•

things possible
Society and business adopt
the new tech...
Driving new aspirations,
expectations, and
innovations...
Which creates new
technologies...
Today: Cycles in years and
months
2020: Weeks and days

business

technology

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

20
Dachis Group

Driving systemic changes in business and IT

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

21
Dachis Group

The Types of Workplace Change
open APIs

new types of devices

Technological

smart mobility

social media

app stores
comfort with self-service

Cultural

Structural

expectations of
job security

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

wearable tech

predilection for sharing

tech savviness
desire for work flexibility

networks of networks

virtualization of workforce
social media communities

peer production

Process

new UXs

big data

non-hierarchical
management

user generated content

community management
social business processes
crowdsourcing
22
Dachis Group

What will these workers be like?

Source: Cengage

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

23
Dachis Group

As we move to community-led workplaces...

• Story of Valve: A major company that is entirely non-

hierarchical and self-organized
• Story of Intuit: A company that used mass peer production
with its customers to create breakthrough customer care
See case study in Social Business By Design
(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

24
Dachis Group

Workforce engagement is the challenge

The opportunity: In large companies, most employees are not well engaged
(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

25
Dachis Group

Yet the benefits of better engagement
could not be more clear...

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

26
Dachis Group

The management view of engagement

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

27
Dachis Group

A physical view of the future engaged workplace

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

28
Dachis Group

The case for building more engaging workplaces

Source: AON

Only in North America is engagement declining

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

29
Dachis Group

Perhaps the most significant change...

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

30
Dachis Group

Mobile is where engagement will happen
• Smart mobile devices
•
•

•

•

outshipped PCs in early 2011
Tablets are expected to on par
with PCs this year
Smart mobility strategies
(particularly the iPad) have now
become a top priority of most
Fortune 500 CIOs
Global mobile data going
geometric is going to be the
largest challenge to growth and
use
App stores are creating all new
conduits between IT suppliers
and workers

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

31
Dachis Group

Mobile Internet Ramped Up Faster Than
Desktop Internet by 10x

Source: Mary Meeker, Morgan Stanley

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

But Channel Fragmentation Is Now The Norm

+
400 social networks with over 1 million users =
aggregate audience of about 1,400 million

2 billion mobile Internet users + 100 million
next-gen smart phone users across hundreds of
device types

Have Become The De Facto Primary Channels for
Customer and Worker Engagement
® 2013 Dachis Group. Confidential and Proprietary

33
Dachis Group

The Risks of Inaction on Mobile Engagement

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

The Smart Mobility Lesson

• Mobility isn’t just about computing that can
move around

• It’s a fundamental re-invention of computing
• Powerful new business possibilities now exist
• We must reinvent our businesses around what
these new platforms make possible

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

Why Smart Mobility is qualitatively different
•
•
•
•
•
•
•
•
•
•

Sensors (and lots of them)
Always connected
Location awareness in 3D space
App stores
Long battery life
Always on
Touch-based interfaces
Voice control
New operating systems
Integrated usage

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

Opportunity - The Stories
•
•
•
•
•
•

Augmented Reality
Real-time Translation
The “Taxi” Button
Multi-point Video Conferencing
The CRM “lite” app & “walking the line”
Business intelligence

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

Wearable Work Tech

Enterprise Smart
Watches

Hitachi Business
Microscope

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

Google Glass
Dachis Group

Machine Brain Interfaces

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

Everything will have an IP address

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

Replicator technology has arrived
• 3D scanning and printing will
•
•

•

•

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

fundamentally remake supply
chains
Design becomes the most
important element of
business
Homes and workplaces will
increasingly focus on
suppliers of design, rather
than suppliers
For many industries, workers
will have to move from
building things to designing
them
A growing majority of things
will eventually be 3d printed
for work or home
Dachis Group

What other changes to the workplace?
• Rethinking the office
• Virtual spaces. They’re
•
•
•
•

back.
Unification of
communication
Mass, open
participation in
business processes
Community-centric
work platforms
The collaborative
economy

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

mobile office pods
Dachis Group

Key data point #2

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

1B

100%
projected

75%

750M
imate
h est
hig

500M

50%

e
stimat

Percent of
Enterprises

dominant form of
Internet
communication on
the planet
• Enterprises are 2-4
years behind the
rest of the world.
• Yet data shows
that revenue of
social businesses
is 20+% higher on
average.
Profitability is
better too.
- Source: McKinsey
and Frost & Sullivan

Global Users

• Social is now the

The Adoption Rates of E-mail, Social Networks, and E2.0

low e

25%
250M
2006

2007
Consumer
Social
Networks

2008

2009
E-mail

2010

2011

Enterprise 2.0

Sources: comScore, Hitwise, and The Radicati Group, Forrester, APC, Intellicom, Neilsen
Norman Group, Social Business Council, NetStrategy/JMC

43
Dachis Group

Hundreds of public social networks...

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

...channel fragmentation

44
Dachis Group

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

21% increase in bottom line in Q4 2011
(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

Organizations that
extensively use social
media have 1.6 times
higher profit growth.
-Frost and Sullivan

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
Dachis Group

The benefits of social engagement

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

48
Dachis Group

Fully social organizations get outsized benefits

Source: 2011 McKinsey Web 2.0 Survey

3,103 large firms represented in total
(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

49
Dachis Group

The biggest challenge: Engaging at scale

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

50
Dachis Group

The Cloud Is Increasingly Subversive
•
•
•
•
•
•
•

It’s in our worker’s homes
It’s on their laptops and PC at work
It’s in our worker’s pockets
It’s the world’s largest IT department
It has all the data
It has all the apps
It has all the people

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

51
Dachis Group

A new mindset has arrived: Consumerization
•
•
•
•
•
•

DIY

“It’s not so hard, I can do this myself.”
“There’s an app for that.”
“I’ll just install this myself.”
“What’s the URL for that?”
“We’ll ask for forgiveness instead of permission.”
“This app is way too hard to use. I’ll use my own.”

Simple

Fast

Easy

And Works
The Way
They Want It To
(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

52
Dachis Group

A tidal wave of data
• 80-90% of IT

information is not
accessible
• The amount of
information today is
just a trickle
compared to what it
will be in 2-3 years
• It will require all new
technologies and
skills that IT
departments don’t
have
• Google Search and
Analytics has taught
all of us how easy it
should be
(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

53
Dachis Group

Our information landscape is now measured in
millions of exabytes
1 EB = 1,000,000,000,000,000,000 B = 1018 bytes = 1 billion gigabytes = 1 million terabytes

• Social ecosystems are largely responsible today.
• Soon it will be sensors that are the dominant data

source.
• The good news: Information is no longer
submerged.
• However, it is increasingly becoming an onslaught.
Visible
Knowledge
Us

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

54
Dachis Group

“Information overload is not the problem. It’s
filter failure.” - Clay Shirky

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

55
Dachis Group

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

56
Dachis Group

Big Data in the future workplace
• Obtain simple, easy to use business
•
•
•
•
•
•

intelligence tools anyone can use
Don’t forget Google is a big data app
Should be cross silo
Must integrate internal
and external data
Must provide actionable business-level insights,
not just raw stats
Some existing BI tools can do this
Then “Moneyball” your business processes
But brand new online services will typically bring
this to your organization

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

57
Industry: Finance
The Story:
The Motivation:

Last year, WiseWindow, a syndicated data provider, provided its
real-time social media sentiment measurement technology, Mobi,
across Bloomberg's network of 300,000 desktop terminals.
WiseWindow showed social media sentiment correlated with stock
returns, saying “Only the aggregate opinions from ALL sources
are truly predictive of an industry's stock prices." Their social
data analysis was found to boost investment returns by over
30% annually.
Industry: Disaster Management
The Story:
The Motivation:

In 2011, when the 5.8 magnitude earthquake hit Virginia, Twitter
turned out to be the first and richest source of data, even over
the official U.S. Geologic Survey.
Many visualizations have been created to show how the
information about natural disaster (see the Wall Street Journal
example below, on the Virginia earthquake) The U.S. Geologic
Survey is now exploring how to use social media to augment its
own reports, which take 2-20 minutes to issue.
Industry: Telecommunications
The Story:
The Results:

Source: Financial Times

T-Mobile wanted to get out ahead of customer defections to
other carriers. They needed an accurate and scalable source of
information. They looked to social media.
The firm integrated big data across their IT systems, using near
real-time the analysis of 33M customer data records, web logs,
billing data and social media information. The result: The company
was able to cut customer defections in half in a single quarter.
So. How Do We Get There?

® 2012 Dachis Group

61
Dachis Group

For IT, tech change today is nearly unsustainable

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

62
Dachis Group

Rethinking tech adoption
• Ignoring technology change isn’t the
•
•
•
•

answer
Maintaining backlogs isn’t the answer
Giving up isn’t the answer
Proceeding in the same direction isn’t the
answer
Letting everyone do whatever they want
isn’t the answer

• Should we look at new models for IT?

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

63
Dachis Group

Facing Reality:
IT is becoming pervasive and user-driven
• In 2000, only 10% of IT was unsanctioned
or outside of central control
• Today that’s 30% and climbing quickly.
• Gartner now says 90% by 2019

CoIT
Traditional
IT

2000
(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

2010

2013
64
Dachis Group

We Must Become Resilient to Constant Change

There is great economic and social value
in achieving this (in pink above)
(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

65
Dachis Group

How do we design for loss of control?
• “Make change an integral function. Native.”
- JP Rangaswami

frequent
adaptive
course
corrections

growth

renewal

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

cycles of
change

refinement
disruption

66
Dachis Group

Designing The Future Workplace
• Empower workers and business
•
•
•
•

•

partners on the edge: New tech
fundamentally changes what’s possible
Unconstrain: Provide everyone simple,
easy to understand rules of engagement for social,
mobile, big data, and cloud.
Lay the foundation for managing and governing 10-100x
more IT and data.
Throw out the traditional IT playbook & go “emergent.”
Identify future workforce skills, then cultivate or hire for
them.
- Engagement skills of every flavor
- Both IT & the business must become design thinkers
- Continuously cultivate, measure, and optimize workforce
engagement
Become a change agent and an IT revolutionary. You
might not have your job in it’s current form long anyway.
Dachis Group

Also See: Social Business By Design
• Published May, 2012
• From John Wiley & Sons
• The definitive management
•
•

•
•

strategy guide and handbook
on social business.
Explores major real-world
successes and how to
emulate them..
The most complete and
business-focused statement
on what social business is
and why it’s strategically
vital.
Recently #1 in Amazon’s Hot
New Releases
Companion Web site at
http://socialbusinessbydesign.com

(cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.

68
Thank you
dion.hinchcliffe@dachisgroup.com | @dhinchcliffe

More Related Content

What's hot

Collaboration Trends and Strategy Approaches for 2016
Collaboration Trends and Strategy Approaches for 2016Collaboration Trends and Strategy Approaches for 2016
Collaboration Trends and Strategy Approaches for 2016
Dion Hinchcliffe
 
Dreamforce 12: The Future of Social in the Enterprise with Dion Hinchcliffe a...
Dreamforce 12: The Future of Social in the Enterprise with Dion Hinchcliffe a...Dreamforce 12: The Future of Social in the Enterprise with Dion Hinchcliffe a...
Dreamforce 12: The Future of Social in the Enterprise with Dion Hinchcliffe a...
Dion Hinchcliffe
 
Social Enterprise By Design | Intersection Conference 2014 | Keynote by Dion ...
Social Enterprise By Design | Intersection Conference 2014 | Keynote by Dion ...Social Enterprise By Design | Intersection Conference 2014 | Keynote by Dion ...
Social Enterprise By Design | Intersection Conference 2014 | Keynote by Dion ...
Dion Hinchcliffe
 
What Lies At The Cutting Edge of Communities | Keynote at FeverBee SPRINT 201...
What Lies At The Cutting Edge of Communities | Keynote at FeverBee SPRINT 201...What Lies At The Cutting Edge of Communities | Keynote at FeverBee SPRINT 201...
What Lies At The Cutting Edge of Communities | Keynote at FeverBee SPRINT 201...
Dion Hinchcliffe
 
Next Generation Digital Enterprise (Workplace) Technology | Enterprise Digita...
Next Generation Digital Enterprise (Workplace) Technology | Enterprise Digita...Next Generation Digital Enterprise (Workplace) Technology | Enterprise Digita...
Next Generation Digital Enterprise (Workplace) Technology | Enterprise Digita...
Dion Hinchcliffe
 
Visions for the Journey Towards a Post-2020 Employee Experience | IOM Summit ...
Visions for the Journey Towards a Post-2020 Employee Experience | IOM Summit ...Visions for the Journey Towards a Post-2020 Employee Experience | IOM Summit ...
Visions for the Journey Towards a Post-2020 Employee Experience | IOM Summit ...
Dion Hinchcliffe
 
Transforming Connected Services into Industry Beating Experiences | Insurance...
Transforming Connected Services into Industry Beating Experiences | Insurance...Transforming Connected Services into Industry Beating Experiences | Insurance...
Transforming Connected Services into Industry Beating Experiences | Insurance...
Dion Hinchcliffe
 
Online Community as the means of Digital Transformation | CollabTechFest 2017...
Online Community as the means of Digital Transformation | CollabTechFest 2017...Online Community as the means of Digital Transformation | CollabTechFest 2017...
Online Community as the means of Digital Transformation | CollabTechFest 2017...
Dion Hinchcliffe
 
The Leadership Challenges of Digital Transformation - The Conference Board - ...
The Leadership Challenges of Digital Transformation - The Conference Board - ...The Leadership Challenges of Digital Transformation - The Conference Board - ...
The Leadership Challenges of Digital Transformation - The Conference Board - ...
Dion Hinchcliffe
 
Building Blocks for the Enterprise of the Digital Age | Enterprise Digital Su...
Building Blocks for the Enterprise of the Digital Age | Enterprise Digital Su...Building Blocks for the Enterprise of the Digital Age | Enterprise Digital Su...
Building Blocks for the Enterprise of the Digital Age | Enterprise Digital Su...
Dion Hinchcliffe
 
Creating Effective Adoption of Social Tools with Design and Measurement | DW2...
Creating Effective Adoption of Social Tools with Design and Measurement | DW2...Creating Effective Adoption of Social Tools with Design and Measurement | DW2...
Creating Effective Adoption of Social Tools with Design and Measurement | DW2...
Dion Hinchcliffe
 
A Guide to Remote Work during COVID-19 | Constellation Research by Dion Hinch...
A Guide to Remote Work during COVID-19 | Constellation Research by Dion Hinch...A Guide to Remote Work during COVID-19 | Constellation Research by Dion Hinch...
A Guide to Remote Work during COVID-19 | Constellation Research by Dion Hinch...
Dion Hinchcliffe
 
Digital Transformation 2018 - Edinburgh
Digital Transformation 2018 - EdinburghDigital Transformation 2018 - Edinburgh
Digital Transformation 2018 - Edinburgh
Ray Bugg
 
Why Multicloud Integration Will Disrupt Digital Experience and Drive Growth |...
Why Multicloud Integration Will Disrupt Digital Experience and Drive Growth |...Why Multicloud Integration Will Disrupt Digital Experience and Drive Growth |...
Why Multicloud Integration Will Disrupt Digital Experience and Drive Growth |...
Dion Hinchcliffe
 
The Future of Digitally Enabled Human Achievement Keynote by Dion Hinchcliffe
The Future of Digitally Enabled Human Achievement Keynote by Dion HinchcliffeThe Future of Digitally Enabled Human Achievement Keynote by Dion Hinchcliffe
The Future of Digitally Enabled Human Achievement Keynote by Dion Hinchcliffe
Dion Hinchcliffe
 
The innovation game: Why and how business are investing in innovation centers
The innovation game: Why and how business are investing in innovation centersThe innovation game: Why and how business are investing in innovation centers
The innovation game: Why and how business are investing in innovation centers
Rick Bouter
 
Evolve or Be Replaced, Knowledge 2012
Evolve or Be Replaced, Knowledge 2012Evolve or Be Replaced, Knowledge 2012
Evolve or Be Replaced, Knowledge 2012
Adam Mason
 
Enterprise2.0 The Age Of Social Productivity
Enterprise2.0  The Age Of Social ProductivityEnterprise2.0  The Age Of Social Productivity
Enterprise2.0 The Age Of Social Productivity
Blink
 
Techno vision 2012 bringing business technology to life - capgemini - digit...
Techno vision 2012   bringing business technology to life - capgemini - digit...Techno vision 2012   bringing business technology to life - capgemini - digit...
Techno vision 2012 bringing business technology to life - capgemini - digit...
Rick Bouter
 
Software Entrepreneurship
Software EntrepreneurshipSoftware Entrepreneurship
Software Entrepreneurship
Krit Kamtuo
 

What's hot (20)

Collaboration Trends and Strategy Approaches for 2016
Collaboration Trends and Strategy Approaches for 2016Collaboration Trends and Strategy Approaches for 2016
Collaboration Trends and Strategy Approaches for 2016
 
Dreamforce 12: The Future of Social in the Enterprise with Dion Hinchcliffe a...
Dreamforce 12: The Future of Social in the Enterprise with Dion Hinchcliffe a...Dreamforce 12: The Future of Social in the Enterprise with Dion Hinchcliffe a...
Dreamforce 12: The Future of Social in the Enterprise with Dion Hinchcliffe a...
 
Social Enterprise By Design | Intersection Conference 2014 | Keynote by Dion ...
Social Enterprise By Design | Intersection Conference 2014 | Keynote by Dion ...Social Enterprise By Design | Intersection Conference 2014 | Keynote by Dion ...
Social Enterprise By Design | Intersection Conference 2014 | Keynote by Dion ...
 
What Lies At The Cutting Edge of Communities | Keynote at FeverBee SPRINT 201...
What Lies At The Cutting Edge of Communities | Keynote at FeverBee SPRINT 201...What Lies At The Cutting Edge of Communities | Keynote at FeverBee SPRINT 201...
What Lies At The Cutting Edge of Communities | Keynote at FeverBee SPRINT 201...
 
Next Generation Digital Enterprise (Workplace) Technology | Enterprise Digita...
Next Generation Digital Enterprise (Workplace) Technology | Enterprise Digita...Next Generation Digital Enterprise (Workplace) Technology | Enterprise Digita...
Next Generation Digital Enterprise (Workplace) Technology | Enterprise Digita...
 
Visions for the Journey Towards a Post-2020 Employee Experience | IOM Summit ...
Visions for the Journey Towards a Post-2020 Employee Experience | IOM Summit ...Visions for the Journey Towards a Post-2020 Employee Experience | IOM Summit ...
Visions for the Journey Towards a Post-2020 Employee Experience | IOM Summit ...
 
Transforming Connected Services into Industry Beating Experiences | Insurance...
Transforming Connected Services into Industry Beating Experiences | Insurance...Transforming Connected Services into Industry Beating Experiences | Insurance...
Transforming Connected Services into Industry Beating Experiences | Insurance...
 
Online Community as the means of Digital Transformation | CollabTechFest 2017...
Online Community as the means of Digital Transformation | CollabTechFest 2017...Online Community as the means of Digital Transformation | CollabTechFest 2017...
Online Community as the means of Digital Transformation | CollabTechFest 2017...
 
The Leadership Challenges of Digital Transformation - The Conference Board - ...
The Leadership Challenges of Digital Transformation - The Conference Board - ...The Leadership Challenges of Digital Transformation - The Conference Board - ...
The Leadership Challenges of Digital Transformation - The Conference Board - ...
 
Building Blocks for the Enterprise of the Digital Age | Enterprise Digital Su...
Building Blocks for the Enterprise of the Digital Age | Enterprise Digital Su...Building Blocks for the Enterprise of the Digital Age | Enterprise Digital Su...
Building Blocks for the Enterprise of the Digital Age | Enterprise Digital Su...
 
Creating Effective Adoption of Social Tools with Design and Measurement | DW2...
Creating Effective Adoption of Social Tools with Design and Measurement | DW2...Creating Effective Adoption of Social Tools with Design and Measurement | DW2...
Creating Effective Adoption of Social Tools with Design and Measurement | DW2...
 
A Guide to Remote Work during COVID-19 | Constellation Research by Dion Hinch...
A Guide to Remote Work during COVID-19 | Constellation Research by Dion Hinch...A Guide to Remote Work during COVID-19 | Constellation Research by Dion Hinch...
A Guide to Remote Work during COVID-19 | Constellation Research by Dion Hinch...
 
Digital Transformation 2018 - Edinburgh
Digital Transformation 2018 - EdinburghDigital Transformation 2018 - Edinburgh
Digital Transformation 2018 - Edinburgh
 
Why Multicloud Integration Will Disrupt Digital Experience and Drive Growth |...
Why Multicloud Integration Will Disrupt Digital Experience and Drive Growth |...Why Multicloud Integration Will Disrupt Digital Experience and Drive Growth |...
Why Multicloud Integration Will Disrupt Digital Experience and Drive Growth |...
 
The Future of Digitally Enabled Human Achievement Keynote by Dion Hinchcliffe
The Future of Digitally Enabled Human Achievement Keynote by Dion HinchcliffeThe Future of Digitally Enabled Human Achievement Keynote by Dion Hinchcliffe
The Future of Digitally Enabled Human Achievement Keynote by Dion Hinchcliffe
 
The innovation game: Why and how business are investing in innovation centers
The innovation game: Why and how business are investing in innovation centersThe innovation game: Why and how business are investing in innovation centers
The innovation game: Why and how business are investing in innovation centers
 
Evolve or Be Replaced, Knowledge 2012
Evolve or Be Replaced, Knowledge 2012Evolve or Be Replaced, Knowledge 2012
Evolve or Be Replaced, Knowledge 2012
 
Enterprise2.0 The Age Of Social Productivity
Enterprise2.0  The Age Of Social ProductivityEnterprise2.0  The Age Of Social Productivity
Enterprise2.0 The Age Of Social Productivity
 
Techno vision 2012 bringing business technology to life - capgemini - digit...
Techno vision 2012   bringing business technology to life - capgemini - digit...Techno vision 2012   bringing business technology to life - capgemini - digit...
Techno vision 2012 bringing business technology to life - capgemini - digit...
 
Software Entrepreneurship
Software EntrepreneurshipSoftware Entrepreneurship
Software Entrepreneurship
 

Viewers also liked

Leveraging Social Media & Social CRM to Maximize Student Experience
Leveraging Social Media & Social CRM to Maximize Student ExperienceLeveraging Social Media & Social CRM to Maximize Student Experience
Leveraging Social Media & Social CRM to Maximize Student Experience
Salesforce.org
 
The Guitar
The GuitarThe Guitar
The Guitar
pocaguri
 
Evaluación del desempeño docente (materiales de apoyo)
Evaluación del desempeño docente (materiales de apoyo)Evaluación del desempeño docente (materiales de apoyo)
Evaluación del desempeño docente (materiales de apoyo)
Lucy Galán
 
WebデザイナーによるWebデザイナーのためのマーケティング入門
WebデザイナーによるWebデザイナーのためのマーケティング入門WebデザイナーによるWebデザイナーのためのマーケティング入門
WebデザイナーによるWebデザイナーのためのマーケティング入門
Miho Ishida
 
Where Are the Leaders? Changing Organizations From the Inside Out
Where Are the Leaders? Changing Organizations From the Inside OutWhere Are the Leaders? Changing Organizations From the Inside Out
Where Are the Leaders? Changing Organizations From the Inside Out
Human Capital Media
 
Developing Sustainable Leadership: Changing MBA Curriculums to Breed Responsi...
Developing Sustainable Leadership: Changing MBA Curriculums to Breed Responsi...Developing Sustainable Leadership: Changing MBA Curriculums to Breed Responsi...
Developing Sustainable Leadership: Changing MBA Curriculums to Breed Responsi...
Cleaner Greener China
 
Leadership in a rapidly changing world
Leadership in a rapidly changing worldLeadership in a rapidly changing world
Leadership in a rapidly changing world
Jay Vikram Bakshi
 
Adora Itapevi 2010
Adora Itapevi 2010Adora Itapevi 2010
Adora Itapevi 2010
Adora Itapevi
 
Sandra Bekkari richt firma op om inkomsten boeken te beheren
Sandra Bekkari richt firma op om inkomsten boeken te beherenSandra Bekkari richt firma op om inkomsten boeken te beheren
Sandra Bekkari richt firma op om inkomsten boeken te beheren
Thierry Debels
 
Rewiring the Ivory Tower? Digital Universities and the Evolution of Open Science
Rewiring the Ivory Tower? Digital Universities and the Evolution of Open ScienceRewiring the Ivory Tower? Digital Universities and the Evolution of Open Science
Rewiring the Ivory Tower? Digital Universities and the Evolution of Open Science
Markus Neuschäfer
 
Conole Discourse
Conole DiscourseConole Discourse
Conole Discourse
grainne
 
Digital Implications for Universities
Digital Implications for UniversitiesDigital Implications for Universities
Digital Implications for Universities
Martin Weller
 
Leadership As Meaning-Making
Leadership As Meaning-MakingLeadership As Meaning-Making
Leadership Evolution
Leadership EvolutionLeadership Evolution
Leadership Evolution
Tom Henricksen
 
What Cats Have To Say About Happiness
What  Cats Have To Say About HappinessWhat  Cats Have To Say About Happiness
What Cats Have To Say About Happiness
The Happiness Alliance - home of the Happiness Index
 
Leadership Development in the 2020 Workplace
Leadership Development in the 2020 WorkplaceLeadership Development in the 2020 Workplace
Leadership Development in the 2020 Workplace
Human Capital Media
 
Change, changing behaviors, changing habits, changing culture
Change, changing behaviors, changing habits, changing cultureChange, changing behaviors, changing habits, changing culture
Change, changing behaviors, changing habits, changing culture
Paul Gibbons
 
01 04 Leadership Challenges In A Changing World Sjs
01 04 Leadership Challenges In A Changing World Sjs01 04 Leadership Challenges In A Changing World Sjs
01 04 Leadership Challenges In A Changing World Sjs
strittmatter
 
Create Content They've Gotta Read: How to Write for Social Media
Create Content They've Gotta Read: How to Write for Social MediaCreate Content They've Gotta Read: How to Write for Social Media
Create Content They've Gotta Read: How to Write for Social Media
Paul Gillin
 

Viewers also liked (20)

Leveraging Social Media & Social CRM to Maximize Student Experience
Leveraging Social Media & Social CRM to Maximize Student ExperienceLeveraging Social Media & Social CRM to Maximize Student Experience
Leveraging Social Media & Social CRM to Maximize Student Experience
 
The Guitar
The GuitarThe Guitar
The Guitar
 
Evaluación del desempeño docente (materiales de apoyo)
Evaluación del desempeño docente (materiales de apoyo)Evaluación del desempeño docente (materiales de apoyo)
Evaluación del desempeño docente (materiales de apoyo)
 
WebデザイナーによるWebデザイナーのためのマーケティング入門
WebデザイナーによるWebデザイナーのためのマーケティング入門WebデザイナーによるWebデザイナーのためのマーケティング入門
WebデザイナーによるWebデザイナーのためのマーケティング入門
 
Where Are the Leaders? Changing Organizations From the Inside Out
Where Are the Leaders? Changing Organizations From the Inside OutWhere Are the Leaders? Changing Organizations From the Inside Out
Where Are the Leaders? Changing Organizations From the Inside Out
 
Developing Sustainable Leadership: Changing MBA Curriculums to Breed Responsi...
Developing Sustainable Leadership: Changing MBA Curriculums to Breed Responsi...Developing Sustainable Leadership: Changing MBA Curriculums to Breed Responsi...
Developing Sustainable Leadership: Changing MBA Curriculums to Breed Responsi...
 
Leadership in a rapidly changing world
Leadership in a rapidly changing worldLeadership in a rapidly changing world
Leadership in a rapidly changing world
 
Adora Itapevi 2010
Adora Itapevi 2010Adora Itapevi 2010
Adora Itapevi 2010
 
Sandra Bekkari richt firma op om inkomsten boeken te beheren
Sandra Bekkari richt firma op om inkomsten boeken te beherenSandra Bekkari richt firma op om inkomsten boeken te beheren
Sandra Bekkari richt firma op om inkomsten boeken te beheren
 
Bofrit
BofritBofrit
Bofrit
 
Rewiring the Ivory Tower? Digital Universities and the Evolution of Open Science
Rewiring the Ivory Tower? Digital Universities and the Evolution of Open ScienceRewiring the Ivory Tower? Digital Universities and the Evolution of Open Science
Rewiring the Ivory Tower? Digital Universities and the Evolution of Open Science
 
Conole Discourse
Conole DiscourseConole Discourse
Conole Discourse
 
Digital Implications for Universities
Digital Implications for UniversitiesDigital Implications for Universities
Digital Implications for Universities
 
Leadership As Meaning-Making
Leadership As Meaning-MakingLeadership As Meaning-Making
Leadership As Meaning-Making
 
Leadership Evolution
Leadership EvolutionLeadership Evolution
Leadership Evolution
 
What Cats Have To Say About Happiness
What  Cats Have To Say About HappinessWhat  Cats Have To Say About Happiness
What Cats Have To Say About Happiness
 
Leadership Development in the 2020 Workplace
Leadership Development in the 2020 WorkplaceLeadership Development in the 2020 Workplace
Leadership Development in the 2020 Workplace
 
Change, changing behaviors, changing habits, changing culture
Change, changing behaviors, changing habits, changing cultureChange, changing behaviors, changing habits, changing culture
Change, changing behaviors, changing habits, changing culture
 
01 04 Leadership Challenges In A Changing World Sjs
01 04 Leadership Challenges In A Changing World Sjs01 04 Leadership Challenges In A Changing World Sjs
01 04 Leadership Challenges In A Changing World Sjs
 
Create Content They've Gotta Read: How to Write for Social Media
Create Content They've Gotta Read: How to Write for Social MediaCreate Content They've Gotta Read: How to Write for Social Media
Create Content They've Gotta Read: How to Write for Social Media
 

Similar to Workplace 2020 Keynote at Leadership Summit 2013

Beyond the CIO/CMO - The Rise of the Chief Digital Officer | CIO Perspectives...
Beyond the CIO/CMO - The Rise of the Chief Digital Officer | CIO Perspectives...Beyond the CIO/CMO - The Rise of the Chief Digital Officer | CIO Perspectives...
Beyond the CIO/CMO - The Rise of the Chief Digital Officer | CIO Perspectives...
Dion Hinchcliffe
 
HEC Digital Business. Sharing Economy and other trends
HEC Digital Business. Sharing Economy and other trendsHEC Digital Business. Sharing Economy and other trends
HEC Digital Business. Sharing Economy and other trends
André Blavier
 
Social DNA, by Dion Hinchcliffe
Social DNA, by Dion HinchcliffeSocial DNA, by Dion Hinchcliffe
Social DNA, by Dion Hinchcliffe
AMA_SanAntonio
 
2015 How important is Cloud Computing for building Crowd Networks? Crowdsourc...
2015 How important is Cloud Computing for building Crowd Networks? Crowdsourc...2015 How important is Cloud Computing for building Crowd Networks? Crowdsourc...
2015 How important is Cloud Computing for building Crowd Networks? Crowdsourc...
accacloud
 
What is the Next Evolution of Networked Crowds?
What is the Next Evolution of Networked Crowds?What is the Next Evolution of Networked Crowds?
What is the Next Evolution of Networked Crowds?
Crowdsourcing Week
 
Transform with Cloud to drive your future
Transform with Cloud to drive your futureTransform with Cloud to drive your future
Transform with Cloud to drive your future
Amazon Web Services
 
Digital Transformation: A Case for Modern Workplace
Digital Transformation: A Case for Modern WorkplaceDigital Transformation: A Case for Modern Workplace
Digital Transformation: A Case for Modern Workplace
Sani Garba Consulting
 
Top 10 companies leading the cloud revolution 2021 compressed
Top 10 companies leading the cloud revolution 2021 compressedTop 10 companies leading the cloud revolution 2021 compressed
Top 10 companies leading the cloud revolution 2021 compressed
Insights success media and technology pvt ltd
 
Companies Leading the Cloud Technology Revolution | CIOLook
Companies Leading the Cloud Technology Revolution | CIOLookCompanies Leading the Cloud Technology Revolution | CIOLook
Companies Leading the Cloud Technology Revolution | CIOLook
CIO Look Magazine
 
The 10 most innovative google solution providers dec jan 2017
The 10 most innovative google solution providers dec jan 2017The 10 most innovative google solution providers dec jan 2017
The 10 most innovative google solution providers dec jan 2017
Merry D'souza
 
Data Mesh 101
Data Mesh 101Data Mesh 101
Data Mesh 101
ChrisFord803185
 
Digital Workplace Evolution: ready for the next step?
Digital Workplace Evolution: ready for the next step?Digital Workplace Evolution: ready for the next step?
Digital Workplace Evolution: ready for the next step?
Stephan Schillerwein
 
Legacy IT Evolves: How Cloud Choices Like Microsoft Azure Can Conquer the VMw...
Legacy IT Evolves: How Cloud Choices Like Microsoft Azure Can Conquer the VMw...Legacy IT Evolves: How Cloud Choices Like Microsoft Azure Can Conquer the VMw...
Legacy IT Evolves: How Cloud Choices Like Microsoft Azure Can Conquer the VMw...
Dana Gardner
 
Ben amaba. cloud mobile v3
Ben amaba. cloud mobile v3Ben amaba. cloud mobile v3
Oracle
OracleOracle
Oracle
osama musa
 
The 10 best enterprise collaboration solution providers dec 2017
The 10 best enterprise collaboration solution providers dec 2017The 10 best enterprise collaboration solution providers dec 2017
The 10 best enterprise collaboration solution providers dec 2017
Merry D'souza
 
Dell Technology World - CloudOps - Leveraging DevOps Principles and Practice...
Dell Technology  World - CloudOps - Leveraging DevOps Principles and Practice...Dell Technology  World - CloudOps - Leveraging DevOps Principles and Practice...
Dell Technology World - CloudOps - Leveraging DevOps Principles and Practice...
Don Demcsak
 
Transcending IT Planetary Boundaries: Future of cloud, By Pradeep Gupta, Cha...
Transcending  IT Planetary Boundaries: Future of cloud, By Pradeep Gupta, Cha...Transcending  IT Planetary Boundaries: Future of cloud, By Pradeep Gupta, Cha...
Transcending IT Planetary Boundaries: Future of cloud, By Pradeep Gupta, Cha...
HCL Infosystems
 
EDHEC Keynote Digital Oct 14 2017
EDHEC Keynote Digital Oct 14 2017EDHEC Keynote Digital Oct 14 2017
EDHEC Keynote Digital Oct 14 2017
Greger Ottosson
 
5 Cloud Native Trends of 2021
5 Cloud Native Trends of 20215 Cloud Native Trends of 2021
5 Cloud Native Trends of 2021
WeCode Inc
 

Similar to Workplace 2020 Keynote at Leadership Summit 2013 (20)

Beyond the CIO/CMO - The Rise of the Chief Digital Officer | CIO Perspectives...
Beyond the CIO/CMO - The Rise of the Chief Digital Officer | CIO Perspectives...Beyond the CIO/CMO - The Rise of the Chief Digital Officer | CIO Perspectives...
Beyond the CIO/CMO - The Rise of the Chief Digital Officer | CIO Perspectives...
 
HEC Digital Business. Sharing Economy and other trends
HEC Digital Business. Sharing Economy and other trendsHEC Digital Business. Sharing Economy and other trends
HEC Digital Business. Sharing Economy and other trends
 
Social DNA, by Dion Hinchcliffe
Social DNA, by Dion HinchcliffeSocial DNA, by Dion Hinchcliffe
Social DNA, by Dion Hinchcliffe
 
2015 How important is Cloud Computing for building Crowd Networks? Crowdsourc...
2015 How important is Cloud Computing for building Crowd Networks? Crowdsourc...2015 How important is Cloud Computing for building Crowd Networks? Crowdsourc...
2015 How important is Cloud Computing for building Crowd Networks? Crowdsourc...
 
What is the Next Evolution of Networked Crowds?
What is the Next Evolution of Networked Crowds?What is the Next Evolution of Networked Crowds?
What is the Next Evolution of Networked Crowds?
 
Transform with Cloud to drive your future
Transform with Cloud to drive your futureTransform with Cloud to drive your future
Transform with Cloud to drive your future
 
Digital Transformation: A Case for Modern Workplace
Digital Transformation: A Case for Modern WorkplaceDigital Transformation: A Case for Modern Workplace
Digital Transformation: A Case for Modern Workplace
 
Top 10 companies leading the cloud revolution 2021 compressed
Top 10 companies leading the cloud revolution 2021 compressedTop 10 companies leading the cloud revolution 2021 compressed
Top 10 companies leading the cloud revolution 2021 compressed
 
Companies Leading the Cloud Technology Revolution | CIOLook
Companies Leading the Cloud Technology Revolution | CIOLookCompanies Leading the Cloud Technology Revolution | CIOLook
Companies Leading the Cloud Technology Revolution | CIOLook
 
The 10 most innovative google solution providers dec jan 2017
The 10 most innovative google solution providers dec jan 2017The 10 most innovative google solution providers dec jan 2017
The 10 most innovative google solution providers dec jan 2017
 
Data Mesh 101
Data Mesh 101Data Mesh 101
Data Mesh 101
 
Digital Workplace Evolution: ready for the next step?
Digital Workplace Evolution: ready for the next step?Digital Workplace Evolution: ready for the next step?
Digital Workplace Evolution: ready for the next step?
 
Legacy IT Evolves: How Cloud Choices Like Microsoft Azure Can Conquer the VMw...
Legacy IT Evolves: How Cloud Choices Like Microsoft Azure Can Conquer the VMw...Legacy IT Evolves: How Cloud Choices Like Microsoft Azure Can Conquer the VMw...
Legacy IT Evolves: How Cloud Choices Like Microsoft Azure Can Conquer the VMw...
 
Ben amaba. cloud mobile v3
Ben amaba. cloud mobile v3Ben amaba. cloud mobile v3
Ben amaba. cloud mobile v3
 
Oracle
OracleOracle
Oracle
 
The 10 best enterprise collaboration solution providers dec 2017
The 10 best enterprise collaboration solution providers dec 2017The 10 best enterprise collaboration solution providers dec 2017
The 10 best enterprise collaboration solution providers dec 2017
 
Dell Technology World - CloudOps - Leveraging DevOps Principles and Practice...
Dell Technology  World - CloudOps - Leveraging DevOps Principles and Practice...Dell Technology  World - CloudOps - Leveraging DevOps Principles and Practice...
Dell Technology World - CloudOps - Leveraging DevOps Principles and Practice...
 
Transcending IT Planetary Boundaries: Future of cloud, By Pradeep Gupta, Cha...
Transcending  IT Planetary Boundaries: Future of cloud, By Pradeep Gupta, Cha...Transcending  IT Planetary Boundaries: Future of cloud, By Pradeep Gupta, Cha...
Transcending IT Planetary Boundaries: Future of cloud, By Pradeep Gupta, Cha...
 
EDHEC Keynote Digital Oct 14 2017
EDHEC Keynote Digital Oct 14 2017EDHEC Keynote Digital Oct 14 2017
EDHEC Keynote Digital Oct 14 2017
 
5 Cloud Native Trends of 2021
5 Cloud Native Trends of 20215 Cloud Native Trends of 2021
5 Cloud Native Trends of 2021
 

More from Dion Hinchcliffe

Immersive Experiences: The Next Generation of End-user Computing: Big Idea by...
Immersive Experiences: The Next Generation of End-user Computing: Big Idea by...Immersive Experiences: The Next Generation of End-user Computing: Big Idea by...
Immersive Experiences: The Next Generation of End-user Computing: Big Idea by...
Dion Hinchcliffe
 
ChatGPT OpenAI Primer for Business
ChatGPT OpenAI Primer for BusinessChatGPT OpenAI Primer for Business
ChatGPT OpenAI Primer for Business
Dion Hinchcliffe
 
Riding Today’s Wave of Fast Change | CIOOnline Future of Cloud Summit by Dion...
Riding Today’s Wave of Fast Change | CIOOnline Future of Cloud Summit by Dion...Riding Today’s Wave of Fast Change | CIOOnline Future of Cloud Summit by Dion...
Riding Today’s Wave of Fast Change | CIOOnline Future of Cloud Summit by Dion...
Dion Hinchcliffe
 
Vital Trends in Digital Experience and Transformation in 2016 | Dreamforce 20...
Vital Trends in Digital Experience and Transformation in 2016 | Dreamforce 20...Vital Trends in Digital Experience and Transformation in 2016 | Dreamforce 20...
Vital Trends in Digital Experience and Transformation in 2016 | Dreamforce 20...
Dion Hinchcliffe
 
Enterprise 2.0 Summit 2012 Closing Keynote - Next-Generation Ecosystems And i...
Enterprise 2.0 Summit 2012 Closing Keynote - Next-Generation Ecosystems And i...Enterprise 2.0 Summit 2012 Closing Keynote - Next-Generation Ecosystems And i...
Enterprise 2.0 Summit 2012 Closing Keynote - Next-Generation Ecosystems And i...
Dion Hinchcliffe
 
A Brief Introduction To Social Data
A Brief Introduction To Social DataA Brief Introduction To Social Data
A Brief Introduction To Social Data
Dion Hinchcliffe
 
Social business - Looking beyond Social Media and Enterprise 2.0 to real ROI
Social business - Looking beyond Social Media and Enterprise 2.0 to real ROISocial business - Looking beyond Social Media and Enterprise 2.0 to real ROI
Social business - Looking beyond Social Media and Enterprise 2.0 to real ROI
Dion Hinchcliffe
 

More from Dion Hinchcliffe (7)

Immersive Experiences: The Next Generation of End-user Computing: Big Idea by...
Immersive Experiences: The Next Generation of End-user Computing: Big Idea by...Immersive Experiences: The Next Generation of End-user Computing: Big Idea by...
Immersive Experiences: The Next Generation of End-user Computing: Big Idea by...
 
ChatGPT OpenAI Primer for Business
ChatGPT OpenAI Primer for BusinessChatGPT OpenAI Primer for Business
ChatGPT OpenAI Primer for Business
 
Riding Today’s Wave of Fast Change | CIOOnline Future of Cloud Summit by Dion...
Riding Today’s Wave of Fast Change | CIOOnline Future of Cloud Summit by Dion...Riding Today’s Wave of Fast Change | CIOOnline Future of Cloud Summit by Dion...
Riding Today’s Wave of Fast Change | CIOOnline Future of Cloud Summit by Dion...
 
Vital Trends in Digital Experience and Transformation in 2016 | Dreamforce 20...
Vital Trends in Digital Experience and Transformation in 2016 | Dreamforce 20...Vital Trends in Digital Experience and Transformation in 2016 | Dreamforce 20...
Vital Trends in Digital Experience and Transformation in 2016 | Dreamforce 20...
 
Enterprise 2.0 Summit 2012 Closing Keynote - Next-Generation Ecosystems And i...
Enterprise 2.0 Summit 2012 Closing Keynote - Next-Generation Ecosystems And i...Enterprise 2.0 Summit 2012 Closing Keynote - Next-Generation Ecosystems And i...
Enterprise 2.0 Summit 2012 Closing Keynote - Next-Generation Ecosystems And i...
 
A Brief Introduction To Social Data
A Brief Introduction To Social DataA Brief Introduction To Social Data
A Brief Introduction To Social Data
 
Social business - Looking beyond Social Media and Enterprise 2.0 to real ROI
Social business - Looking beyond Social Media and Enterprise 2.0 to real ROISocial business - Looking beyond Social Media and Enterprise 2.0 to real ROI
Social business - Looking beyond Social Media and Enterprise 2.0 to real ROI
 

Recently uploaded

2024 BPMN MIWG Capability Demonstration
2024  BPMN MIWG Capability Demonstration2024  BPMN MIWG Capability Demonstration
2024 BPMN MIWG Capability Demonstration
Denis Gagné
 
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
44annissa
 
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptxThe-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
Jindal Global University, Sonipat Haryana 131001
 
What's your strategy? Getting tactical about being strategic.
What's your strategy? Getting tactical about being strategic.What's your strategy? Getting tactical about being strategic.
What's your strategy? Getting tactical about being strategic.
Doug Hall
 
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptxSTRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
ImranTabish1
 
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
Katsuya Shiratori
 
Path to the next normal collection McKinsey
Path to the next normal collection McKinseyPath to the next normal collection McKinsey
Path to the next normal collection McKinsey
MajIman2
 
Cracking the Customer Experience Code.pptx
Cracking the Customer Experience Code.pptxCracking the Customer Experience Code.pptx
Cracking the Customer Experience Code.pptx
Workforce Group
 
AI and Best Use Cases for Your Personal Life.pptx
AI and Best Use Cases for Your Personal Life.pptxAI and Best Use Cases for Your Personal Life.pptx
AI and Best Use Cases for Your Personal Life.pptx
Brian Frerichs
 
Corporate Governance for South African Mining Companies
Corporate Governance for South African Mining CompaniesCorporate Governance for South African Mining Companies
Corporate Governance for South African Mining Companies
James AH Campbell
 
Chief Compliance Officer Leadership Vision 2024 Report
Chief Compliance Officer Leadership Vision 2024 ReportChief Compliance Officer Leadership Vision 2024 Report
Chief Compliance Officer Leadership Vision 2024 Report
Compliance Vision
 
Girls Call Andheri West 9910780858 Provide Best And Top Girl Service And No1 ...
Girls Call Andheri West 9910780858 Provide Best And Top Girl Service And No1 ...Girls Call Andheri West 9910780858 Provide Best And Top Girl Service And No1 ...
Girls Call Andheri West 9910780858 Provide Best And Top Girl Service And No1 ...
margaretblush
 
STEPIC Innovations 2026 futurism publications
STEPIC Innovations 2026 futurism publicationsSTEPIC Innovations 2026 futurism publications
STEPIC Innovations 2026 futurism publications
mcynthus
 
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
kevinkariuki227
 
20240716_ TJ Communications Credentials.pdf
20240716_ TJ Communications Credentials.pdf20240716_ TJ Communications Credentials.pdf
20240716_ TJ Communications Credentials.pdf
tjcomstrang
 
upGrad_Case_Study_by_Himanshu_Singh.pptx
upGrad_Case_Study_by_Himanshu_Singh.pptxupGrad_Case_Study_by_Himanshu_Singh.pptx
upGrad_Case_Study_by_Himanshu_Singh.pptx
himanshubclubofgsv
 
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
grouphirani24
 
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
dimplekumaridk322
 
Zodiac Signs and Fashion: Dressing to Suit Your Astrological Style
Zodiac Signs and Fashion: Dressing to Suit Your Astrological StyleZodiac Signs and Fashion: Dressing to Suit Your Astrological Style
Zodiac Signs and Fashion: Dressing to Suit Your Astrological Style
my Pandit
 
A Playbook for Solo & Siloed Data Science Practitioners
A Playbook for Solo & Siloed Data Science PractitionersA Playbook for Solo & Siloed Data Science Practitioners
A Playbook for Solo & Siloed Data Science Practitioners
Tim Wilson
 

Recently uploaded (20)

2024 BPMN MIWG Capability Demonstration
2024  BPMN MIWG Capability Demonstration2024  BPMN MIWG Capability Demonstration
2024 BPMN MIWG Capability Demonstration
 
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
New Girls Call Mumbai 9910780858 Provide Best And Top Girl Service And No1 in...
 
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptxThe-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
The-Three-Pillars-of-Doctoral-Research-What-Why-and-How (1).pptx
 
What's your strategy? Getting tactical about being strategic.
What's your strategy? Getting tactical about being strategic.What's your strategy? Getting tactical about being strategic.
What's your strategy? Getting tactical about being strategic.
 
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptxSTRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
STRATEGY TO OVERCOME CURRENT PROBLEMS AT MTC.pptx
 
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
ハワイ大学留学プログラム最終プレゼン「ハワイ大学マノア校におけるシェアリングモビリティの提案」
 
Path to the next normal collection McKinsey
Path to the next normal collection McKinseyPath to the next normal collection McKinsey
Path to the next normal collection McKinsey
 
Cracking the Customer Experience Code.pptx
Cracking the Customer Experience Code.pptxCracking the Customer Experience Code.pptx
Cracking the Customer Experience Code.pptx
 
AI and Best Use Cases for Your Personal Life.pptx
AI and Best Use Cases for Your Personal Life.pptxAI and Best Use Cases for Your Personal Life.pptx
AI and Best Use Cases for Your Personal Life.pptx
 
Corporate Governance for South African Mining Companies
Corporate Governance for South African Mining CompaniesCorporate Governance for South African Mining Companies
Corporate Governance for South African Mining Companies
 
Chief Compliance Officer Leadership Vision 2024 Report
Chief Compliance Officer Leadership Vision 2024 ReportChief Compliance Officer Leadership Vision 2024 Report
Chief Compliance Officer Leadership Vision 2024 Report
 
Girls Call Andheri West 9910780858 Provide Best And Top Girl Service And No1 ...
Girls Call Andheri West 9910780858 Provide Best And Top Girl Service And No1 ...Girls Call Andheri West 9910780858 Provide Best And Top Girl Service And No1 ...
Girls Call Andheri West 9910780858 Provide Best And Top Girl Service And No1 ...
 
STEPIC Innovations 2026 futurism publications
STEPIC Innovations 2026 futurism publicationsSTEPIC Innovations 2026 futurism publications
STEPIC Innovations 2026 futurism publications
 
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...Test Bank For Principles Of Cost Accounting, 	  17th Edition Edward J. Vander...
Test Bank For Principles Of Cost Accounting, 17th Edition Edward J. Vander...
 
20240716_ TJ Communications Credentials.pdf
20240716_ TJ Communications Credentials.pdf20240716_ TJ Communications Credentials.pdf
20240716_ TJ Communications Credentials.pdf
 
upGrad_Case_Study_by_Himanshu_Singh.pptx
upGrad_Case_Study_by_Himanshu_Singh.pptxupGrad_Case_Study_by_Himanshu_Singh.pptx
upGrad_Case_Study_by_Himanshu_Singh.pptx
 
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
Why is Structural Engineering Critical in Disaster Preparedness and Resilienc...
 
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
High Profile Girls Call Bhubaneswar 🎈🔥000XX00000 🔥💋🎈 Provide Best And Top Gir...
 
Zodiac Signs and Fashion: Dressing to Suit Your Astrological Style
Zodiac Signs and Fashion: Dressing to Suit Your Astrological StyleZodiac Signs and Fashion: Dressing to Suit Your Astrological Style
Zodiac Signs and Fashion: Dressing to Suit Your Astrological Style
 
A Playbook for Solo & Siloed Data Science Practitioners
A Playbook for Solo & Siloed Data Science PractitionersA Playbook for Solo & Siloed Data Science Practitioners
A Playbook for Solo & Siloed Data Science Practitioners
 

Workplace 2020 Keynote at Leadership Summit 2013

  • 3. Introduction Spring 2012 Dion Hinchcliffe • ZDNet’s Enterprise Web 2.0 • http://blogs.zdnet.com/Hinchcliffe • ebizQ’s Next-Generation Enterprises http://www.ebizq.net/blogs/enterprise • •• • ® 2013 Dachis Group • Chief Strategy Officer http://dachisgroup.com mailto:dion.hinchcliffe@dachisgroup.com : @dhinchcliffe 3
  • 4. What will work look like at the end of this decade? What will it mean? ® 2013 Dachis Group 4
  • 5. Dachis Group We Live In Era of Change 2013 2020 Lifespan of S&P 500 Company ~15 years ~9 years Portion of Digital Natives in Workforce 35% 75% Speed at which data in world doubles ~2 years 3 months Core Focus of IT Systems of record Systems of engagement Percentage of IT under CIO control 66% 10% (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 5
  • 6. Dachis Group Communication is changing Usage delta on common workplace communications tech (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 6
  • 7. Dachis Group An entire generation of technology is shifting... (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 7
  • 8. Dachis Group Happening almost all at once (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 8
  • 9. Dachis Group Pervasive disruption is here... (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 10. Dachis Group The good news: Technology is driving business productivity (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 10
  • 11. Dachis Group But is this coming from traditional IT? (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 11
  • 12. Dachis Group Is IT leading innovation today? (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 12
  • 13. Dachis Group Yet 60% of CIOs believe they should be driving growth and productivity. Source: Deloitte Survey, 2011 (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 13
  • 14. Dachis Group But technology change is happening faster than ever before Tablet The tablet is the fastest adopted mainstream technology in history (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 14
  • 15. Dachis Group Another Way of Looking At This World Workers IT (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. (Not To Scale) 15
  • 16. Dachis Group New Digital Engagement Channels Are Now The Focus And where the value is... (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 16
  • 17. Dachis Group The channel shift has been global From: Social Business By Design, 2012 (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 1.3 billon people 17
  • 18. Dachis Group Yet most businesses are still immature with digital Maturing Competent Webinars online video big data direct mail P2P video social media gamification cloud mobile apps Immature (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 19. Dachis Group Is all this change worth it? Life Expectancy of S&P 500 Company Human Population Growth (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. Pace of Technology Change
  • 20. Dachis Group The future: The fast co-evolution of tech & business • Technology makes all new • • • • • things possible Society and business adopt the new tech... Driving new aspirations, expectations, and innovations... Which creates new technologies... Today: Cycles in years and months 2020: Weeks and days business technology (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 20
  • 21. Dachis Group Driving systemic changes in business and IT (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 21
  • 22. Dachis Group The Types of Workplace Change open APIs new types of devices Technological smart mobility social media app stores comfort with self-service Cultural Structural expectations of job security (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. wearable tech predilection for sharing tech savviness desire for work flexibility networks of networks virtualization of workforce social media communities peer production Process new UXs big data non-hierarchical management user generated content community management social business processes crowdsourcing 22
  • 23. Dachis Group What will these workers be like? Source: Cengage (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 23
  • 24. Dachis Group As we move to community-led workplaces... • Story of Valve: A major company that is entirely non- hierarchical and self-organized • Story of Intuit: A company that used mass peer production with its customers to create breakthrough customer care See case study in Social Business By Design (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 24
  • 25. Dachis Group Workforce engagement is the challenge The opportunity: In large companies, most employees are not well engaged (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 25
  • 26. Dachis Group Yet the benefits of better engagement could not be more clear... (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 26
  • 27. Dachis Group The management view of engagement (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 27
  • 28. Dachis Group A physical view of the future engaged workplace (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 28
  • 29. Dachis Group The case for building more engaging workplaces Source: AON Only in North America is engagement declining (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 29
  • 30. Dachis Group Perhaps the most significant change... (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 30
  • 31. Dachis Group Mobile is where engagement will happen • Smart mobile devices • • • • outshipped PCs in early 2011 Tablets are expected to on par with PCs this year Smart mobility strategies (particularly the iPad) have now become a top priority of most Fortune 500 CIOs Global mobile data going geometric is going to be the largest challenge to growth and use App stores are creating all new conduits between IT suppliers and workers (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 31
  • 32. Dachis Group Mobile Internet Ramped Up Faster Than Desktop Internet by 10x Source: Mary Meeker, Morgan Stanley (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 33. Dachis Group But Channel Fragmentation Is Now The Norm + 400 social networks with over 1 million users = aggregate audience of about 1,400 million 2 billion mobile Internet users + 100 million next-gen smart phone users across hundreds of device types Have Become The De Facto Primary Channels for Customer and Worker Engagement ® 2013 Dachis Group. Confidential and Proprietary 33
  • 34. Dachis Group The Risks of Inaction on Mobile Engagement (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 35. Dachis Group The Smart Mobility Lesson • Mobility isn’t just about computing that can move around • It’s a fundamental re-invention of computing • Powerful new business possibilities now exist • We must reinvent our businesses around what these new platforms make possible (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 36. Dachis Group Why Smart Mobility is qualitatively different • • • • • • • • • • Sensors (and lots of them) Always connected Location awareness in 3D space App stores Long battery life Always on Touch-based interfaces Voice control New operating systems Integrated usage (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 37. Dachis Group Opportunity - The Stories • • • • • • Augmented Reality Real-time Translation The “Taxi” Button Multi-point Video Conferencing The CRM “lite” app & “walking the line” Business intelligence (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 38. Dachis Group Wearable Work Tech Enterprise Smart Watches Hitachi Business Microscope (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. Google Glass
  • 39. Dachis Group Machine Brain Interfaces (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 40. Dachis Group Everything will have an IP address (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 41. Dachis Group Replicator technology has arrived • 3D scanning and printing will • • • • (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. fundamentally remake supply chains Design becomes the most important element of business Homes and workplaces will increasingly focus on suppliers of design, rather than suppliers For many industries, workers will have to move from building things to designing them A growing majority of things will eventually be 3d printed for work or home
  • 42. Dachis Group What other changes to the workplace? • Rethinking the office • Virtual spaces. They’re • • • • back. Unification of communication Mass, open participation in business processes Community-centric work platforms The collaborative economy (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. mobile office pods
  • 43. Dachis Group Key data point #2 (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 1B 100% projected 75% 750M imate h est hig 500M 50% e stimat Percent of Enterprises dominant form of Internet communication on the planet • Enterprises are 2-4 years behind the rest of the world. • Yet data shows that revenue of social businesses is 20+% higher on average. Profitability is better too. - Source: McKinsey and Frost & Sullivan Global Users • Social is now the The Adoption Rates of E-mail, Social Networks, and E2.0 low e 25% 250M 2006 2007 Consumer Social Networks 2008 2009 E-mail 2010 2011 Enterprise 2.0 Sources: comScore, Hitwise, and The Radicati Group, Forrester, APC, Intellicom, Neilsen Norman Group, Social Business Council, NetStrategy/JMC 43
  • 44. Dachis Group Hundreds of public social networks... (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. ...channel fragmentation 44
  • 45. Dachis Group (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 46. Dachis Group 21% increase in bottom line in Q4 2011 (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 47. Dachis Group Organizations that extensively use social media have 1.6 times higher profit growth. -Frost and Sullivan (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved.
  • 48. Dachis Group The benefits of social engagement (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 48
  • 49. Dachis Group Fully social organizations get outsized benefits Source: 2011 McKinsey Web 2.0 Survey 3,103 large firms represented in total (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 49
  • 50. Dachis Group The biggest challenge: Engaging at scale (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 50
  • 51. Dachis Group The Cloud Is Increasingly Subversive • • • • • • • It’s in our worker’s homes It’s on their laptops and PC at work It’s in our worker’s pockets It’s the world’s largest IT department It has all the data It has all the apps It has all the people (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 51
  • 52. Dachis Group A new mindset has arrived: Consumerization • • • • • • DIY “It’s not so hard, I can do this myself.” “There’s an app for that.” “I’ll just install this myself.” “What’s the URL for that?” “We’ll ask for forgiveness instead of permission.” “This app is way too hard to use. I’ll use my own.” Simple Fast Easy And Works The Way They Want It To (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 52
  • 53. Dachis Group A tidal wave of data • 80-90% of IT information is not accessible • The amount of information today is just a trickle compared to what it will be in 2-3 years • It will require all new technologies and skills that IT departments don’t have • Google Search and Analytics has taught all of us how easy it should be (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 53
  • 54. Dachis Group Our information landscape is now measured in millions of exabytes 1 EB = 1,000,000,000,000,000,000 B = 1018 bytes = 1 billion gigabytes = 1 million terabytes • Social ecosystems are largely responsible today. • Soon it will be sensors that are the dominant data source. • The good news: Information is no longer submerged. • However, it is increasingly becoming an onslaught. Visible Knowledge Us (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 54
  • 55. Dachis Group “Information overload is not the problem. It’s filter failure.” - Clay Shirky (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 55
  • 56. Dachis Group (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 56
  • 57. Dachis Group Big Data in the future workplace • Obtain simple, easy to use business • • • • • • intelligence tools anyone can use Don’t forget Google is a big data app Should be cross silo Must integrate internal and external data Must provide actionable business-level insights, not just raw stats Some existing BI tools can do this Then “Moneyball” your business processes But brand new online services will typically bring this to your organization (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 57
  • 58. Industry: Finance The Story: The Motivation: Last year, WiseWindow, a syndicated data provider, provided its real-time social media sentiment measurement technology, Mobi, across Bloomberg's network of 300,000 desktop terminals. WiseWindow showed social media sentiment correlated with stock returns, saying “Only the aggregate opinions from ALL sources are truly predictive of an industry's stock prices." Their social data analysis was found to boost investment returns by over 30% annually.
  • 59. Industry: Disaster Management The Story: The Motivation: In 2011, when the 5.8 magnitude earthquake hit Virginia, Twitter turned out to be the first and richest source of data, even over the official U.S. Geologic Survey. Many visualizations have been created to show how the information about natural disaster (see the Wall Street Journal example below, on the Virginia earthquake) The U.S. Geologic Survey is now exploring how to use social media to augment its own reports, which take 2-20 minutes to issue.
  • 60. Industry: Telecommunications The Story: The Results: Source: Financial Times T-Mobile wanted to get out ahead of customer defections to other carriers. They needed an accurate and scalable source of information. They looked to social media. The firm integrated big data across their IT systems, using near real-time the analysis of 33M customer data records, web logs, billing data and social media information. The result: The company was able to cut customer defections in half in a single quarter.
  • 61. So. How Do We Get There? ® 2012 Dachis Group 61
  • 62. Dachis Group For IT, tech change today is nearly unsustainable (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 62
  • 63. Dachis Group Rethinking tech adoption • Ignoring technology change isn’t the • • • • answer Maintaining backlogs isn’t the answer Giving up isn’t the answer Proceeding in the same direction isn’t the answer Letting everyone do whatever they want isn’t the answer • Should we look at new models for IT? (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 63
  • 64. Dachis Group Facing Reality: IT is becoming pervasive and user-driven • In 2000, only 10% of IT was unsanctioned or outside of central control • Today that’s 30% and climbing quickly. • Gartner now says 90% by 2019 CoIT Traditional IT 2000 (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 2010 2013 64
  • 65. Dachis Group We Must Become Resilient to Constant Change There is great economic and social value in achieving this (in pink above) (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 65
  • 66. Dachis Group How do we design for loss of control? • “Make change an integral function. Native.” - JP Rangaswami frequent adaptive course corrections growth renewal (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. cycles of change refinement disruption 66
  • 67. Dachis Group Designing The Future Workplace • Empower workers and business • • • • • partners on the edge: New tech fundamentally changes what’s possible Unconstrain: Provide everyone simple, easy to understand rules of engagement for social, mobile, big data, and cloud. Lay the foundation for managing and governing 10-100x more IT and data. Throw out the traditional IT playbook & go “emergent.” Identify future workforce skills, then cultivate or hire for them. - Engagement skills of every flavor - Both IT & the business must become design thinkers - Continuously cultivate, measure, and optimize workforce engagement Become a change agent and an IT revolutionary. You might not have your job in it’s current form long anyway.
  • 68. Dachis Group Also See: Social Business By Design • Published May, 2012 • From John Wiley & Sons • The definitive management • • • • strategy guide and handbook on social business. Explores major real-world successes and how to emulate them.. The most complete and business-focused statement on what social business is and why it’s strategically vital. Recently #1 in Amazon’s Hot New Releases Companion Web site at http://socialbusinessbydesign.com (cc) 2013 Dachis Group. Creative Commons. Some Rights Reserved. 68