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(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
AI for Work: The Vigorous Exuberance of ChatGPT
• Conversational AI and chatbots have been
around a long time. But has never really hit it
big or gone mainstream.
• Until ChatGPT arrived.
• A viral phenomenon that launched on
November 30th, 2022.
• Gained a million users in just the first five
days, one of the fastest adopted digital
products in the world.
• It appears to be an incredibly versatile
services that uses the collective open
knowledge of the world to answer
questions.
• AGENDA: What’s behind ChatGPT, what
makes it special, and what can and can’t it do?
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
ChatGPT Didn’t Magically Appear. It’s Built on a Lot of Work.
• ChatGPT started with the creatinon of OpenAI in 2015.
• Founded by Sam Altman, Elon Musk, Peter Thiel, Reid
Hoffman, Jessica Livingston with $1 billion in funding.
• Timeline:
• April 2016, OpenAI releases OpenAI Gym, a platform for
reinforcement learning research.
• December 2016, OpenAI releases Universe, a platform for
measuring and training an AI's general intelligence.
• 2018, Musk resigns, citing conflict of interest.
• In 2020, OpenAI announces the seminal GPT-3, a uniquely
effective large language model (LLM) trained on trillions of words
from the Internet. It also has an API.
• In 2021, OpenAI introduced DALL-E, a popular deep learning
model that can generate digital images from natural language
descriptions.
• November, 2022: ChatGPT is launched, based on GPT-3.
• January 23, 2023, Microsoft announced $10-$20 billion
investment in OpenAI.
Then…
Now…
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
The Provocation: BuzzFeed announced yesterday it will use
ChatGPT instead of writers…
Its stock went up 127% in one day.
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
The Magic of ChatGPT is its Large Language Model (LLM)
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
Large Language Models are a Computing “Arms Race”
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
The Compute Required for LLMs is Enormous and Is Key To Its Power
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
Challenge Question: Will your organization put
its knowledge into its own Large Language Model?
And allow conversational AI interfaces to tap your orgs value store of knowledge?
e.g. ChatGPT on your own data. CXOs must decide soon.
Universe of
Org-Specific
Knowledge
with Chat AI
interface
All Organization
Data, Documents,
and Conversations
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
Great, But What Can ChatGPT Actually Do?
ChatGPT can:
• Answer most questions about general human knowledge
• Author stories and letters
• Write and debug computer programs
• Compose music, teleplays, fairy tales, and essays
• Answer test questions
• Write poetry and song lyrics
• Emulate a Linux system
• Simulate scenarios with multiple people
• Play games like tic-tac-toe or chess
• Write in the style or tone of any known or fictional person
Notably, it remembers what you ask and saves the context,
allowing you to ask follow up questions.
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
But ChatGPT Really Shines at Work Tasks
Useful tasks that ChatGPT can do for workers
• Write job postings complete with detailed qualifications
• Automated simple tasks and workflows
• Create seed ideas for creative tasks
• Write a customized resume and cover letter
• Explain complex new topics in a special way
• Solve difficult math and business problems step-by-step
• Get advice in difficult work situations
• Get expert assistance in writing, testing, and debugging code
• Create content in multiple languages
• Prepare for meetings, presentations, and interviews
• Get tailored technical support on almost any topic
Survey Time
What are your plans for AI in
the workplace?
https://conr.live/AI1
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
What ChatGPT Cannot Do
ChatGPT’s predecessor InstructGPT could produce harmful
and deceitful responses. ChatGPT thus has many
safeguards built into it so that it’s pretty good at avoiding:
• Enabling criminal activity
• Creating hate speech
• Writing phishing emails and malware
ChatGPT is also not good at:
• Providing trustworthy knowledge. It must always be
checked.
• Providing knowledge in some rarified fields
• Creating good music (or even good writing in some cases)
Survey Time
How are you excited about
using AI in your business?
https://conr.live/AIPoll
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
Criticisms and Possibilities of ChatGPT
Worries about ChatGPT include:
• Weaking the value of knowledge worker
• Using it to evade or plagiarize in schoolwork
• Using it create divisive or polarizing speech at scale
• Effects on democracy, such as writing automated
comments to affect the decision process of new laws
• Impact on unemployment
Possibilities of ChatGPT include:
• Inexpensive on-demand knowledge bots
• A great increase in the quality/depth of work
• Significant productivity gains
• A profound trigger to human creativity
Last Poll
What are your concerns
about AI in the workplace?
https://conr.live/AIPoll
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
Survey Data from Participants Today
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
(cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
Links Shared by Participants
https://youtu.be/uePXxyNiVRQ
https://www.science.org/doi/10.1126/science.adg7879
https://writings.stephenwolfram.com/2023/01/wolframalpha-as-the-way-to-bring-computational-knowledge-superpowers-to-chatgpt/
https://www.sisense.com/blog/supercharge-analytics-with-chatgpt/?state=%2Fblog%2F
© 2010-2022 Constellation Research, Inc. All rights reserved.
Dion Hinchcliffe
+1.202-538-0059
dion@constellationr.com
@dhinchcliffe
dionhinchcliffe.com
www.ConstellationR.com
Discussion
(cc) Creative Commons, 2010-2022. Constellation Research, Inc. Some rights reserved.
Constellation Research is an award-winning Silicon Valley
analyst firm that services top clients in the technology industry as
well as CIOs in the Fortune 500 and Global 2000.
Constellation analysts are considered market makers who have
significantly above average influence and reach in the industry.
The firm focuses more on emerging technologies in the
enterprise than traditional IT.
Dion Hinchcliffe is an internationally recognized digital thought
leader, bestselling author, business strategist, enterprise
architect, analyst and keynote speaker. He is widely regarded as
one of the most influential figures in digital workplace, digital
transformation, and enterprise IT.
Dion has also led large IT and digital strategy projects around
the world for the Fortune 500 and Global 2000 on six continents.
He is also:
• A well-known ZDNet columnist for the last 15 years.
• Currently ranked as the #2 person that influences CIOs most by analysis firm Leadtail.
• A top digital futurist with a 2.6 million person daily reach in social media.
San Francisco | Andalucia | Belfast | Boston | Chicago | Colorado Springs | Cupertino | Denver | Irvine | London | Madrid
New York | NOVA |Pune | Sacramento | Santa Monica | Sedona | Sydney | Tokyo | Toronto | Washington, D.C.
www.constellationR.com
San Francisco | Belfast | Boston | Colorado Springs | Cupertino | Denver | London | Miami | New York
NOVA |Palo Alto| Pune | Sacramento | San Diego | Santa Monica | Sydney | Toronto | Washington, D.C.
www.constellationR.com

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ChatGPT OpenAI Primer for Business

  • 1. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe AI for Work: The Vigorous Exuberance of ChatGPT • Conversational AI and chatbots have been around a long time. But has never really hit it big or gone mainstream. • Until ChatGPT arrived. • A viral phenomenon that launched on November 30th, 2022. • Gained a million users in just the first five days, one of the fastest adopted digital products in the world. • It appears to be an incredibly versatile services that uses the collective open knowledge of the world to answer questions. • AGENDA: What’s behind ChatGPT, what makes it special, and what can and can’t it do?
  • 2. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe ChatGPT Didn’t Magically Appear. It’s Built on a Lot of Work. • ChatGPT started with the creatinon of OpenAI in 2015. • Founded by Sam Altman, Elon Musk, Peter Thiel, Reid Hoffman, Jessica Livingston with $1 billion in funding. • Timeline: • April 2016, OpenAI releases OpenAI Gym, a platform for reinforcement learning research. • December 2016, OpenAI releases Universe, a platform for measuring and training an AI's general intelligence. • 2018, Musk resigns, citing conflict of interest. • In 2020, OpenAI announces the seminal GPT-3, a uniquely effective large language model (LLM) trained on trillions of words from the Internet. It also has an API. • In 2021, OpenAI introduced DALL-E, a popular deep learning model that can generate digital images from natural language descriptions. • November, 2022: ChatGPT is launched, based on GPT-3. • January 23, 2023, Microsoft announced $10-$20 billion investment in OpenAI. Then… Now…
  • 3. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe The Provocation: BuzzFeed announced yesterday it will use ChatGPT instead of writers… Its stock went up 127% in one day.
  • 4. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe The Magic of ChatGPT is its Large Language Model (LLM)
  • 5. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe Large Language Models are a Computing “Arms Race”
  • 6. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe The Compute Required for LLMs is Enormous and Is Key To Its Power
  • 7. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe Challenge Question: Will your organization put its knowledge into its own Large Language Model? And allow conversational AI interfaces to tap your orgs value store of knowledge? e.g. ChatGPT on your own data. CXOs must decide soon. Universe of Org-Specific Knowledge with Chat AI interface All Organization Data, Documents, and Conversations
  • 8. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe Great, But What Can ChatGPT Actually Do? ChatGPT can: • Answer most questions about general human knowledge • Author stories and letters • Write and debug computer programs • Compose music, teleplays, fairy tales, and essays • Answer test questions • Write poetry and song lyrics • Emulate a Linux system • Simulate scenarios with multiple people • Play games like tic-tac-toe or chess • Write in the style or tone of any known or fictional person Notably, it remembers what you ask and saves the context, allowing you to ask follow up questions.
  • 9. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe But ChatGPT Really Shines at Work Tasks Useful tasks that ChatGPT can do for workers • Write job postings complete with detailed qualifications • Automated simple tasks and workflows • Create seed ideas for creative tasks • Write a customized resume and cover letter • Explain complex new topics in a special way • Solve difficult math and business problems step-by-step • Get advice in difficult work situations • Get expert assistance in writing, testing, and debugging code • Create content in multiple languages • Prepare for meetings, presentations, and interviews • Get tailored technical support on almost any topic Survey Time What are your plans for AI in the workplace? https://conr.live/AI1
  • 10. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe What ChatGPT Cannot Do ChatGPT’s predecessor InstructGPT could produce harmful and deceitful responses. ChatGPT thus has many safeguards built into it so that it’s pretty good at avoiding: • Enabling criminal activity • Creating hate speech • Writing phishing emails and malware ChatGPT is also not good at: • Providing trustworthy knowledge. It must always be checked. • Providing knowledge in some rarified fields • Creating good music (or even good writing in some cases) Survey Time How are you excited about using AI in your business? https://conr.live/AIPoll
  • 11. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe Criticisms and Possibilities of ChatGPT Worries about ChatGPT include: • Weaking the value of knowledge worker • Using it to evade or plagiarize in schoolwork • Using it create divisive or polarizing speech at scale • Effects on democracy, such as writing automated comments to affect the decision process of new laws • Impact on unemployment Possibilities of ChatGPT include: • Inexpensive on-demand knowledge bots • A great increase in the quality/depth of work • Significant productivity gains • A profound trigger to human creativity Last Poll What are your concerns about AI in the workplace? https://conr.live/AIPoll
  • 12. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe Survey Data from Participants Today
  • 13. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
  • 14. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
  • 15. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe
  • 16. (cc) Creative Commons, 2010-2023. Constellation Research, Inc. Some rights reserved. @dhinchcliffe Links Shared by Participants https://youtu.be/uePXxyNiVRQ https://www.science.org/doi/10.1126/science.adg7879 https://writings.stephenwolfram.com/2023/01/wolframalpha-as-the-way-to-bring-computational-knowledge-superpowers-to-chatgpt/ https://www.sisense.com/blog/supercharge-analytics-with-chatgpt/?state=%2Fblog%2F
  • 17. © 2010-2022 Constellation Research, Inc. All rights reserved. Dion Hinchcliffe +1.202-538-0059 dion@constellationr.com @dhinchcliffe dionhinchcliffe.com www.ConstellationR.com Discussion
  • 18. (cc) Creative Commons, 2010-2022. Constellation Research, Inc. Some rights reserved. Constellation Research is an award-winning Silicon Valley analyst firm that services top clients in the technology industry as well as CIOs in the Fortune 500 and Global 2000. Constellation analysts are considered market makers who have significantly above average influence and reach in the industry. The firm focuses more on emerging technologies in the enterprise than traditional IT. Dion Hinchcliffe is an internationally recognized digital thought leader, bestselling author, business strategist, enterprise architect, analyst and keynote speaker. He is widely regarded as one of the most influential figures in digital workplace, digital transformation, and enterprise IT. Dion has also led large IT and digital strategy projects around the world for the Fortune 500 and Global 2000 on six continents. He is also: • A well-known ZDNet columnist for the last 15 years. • Currently ranked as the #2 person that influences CIOs most by analysis firm Leadtail. • A top digital futurist with a 2.6 million person daily reach in social media.
  • 19. San Francisco | Andalucia | Belfast | Boston | Chicago | Colorado Springs | Cupertino | Denver | Irvine | London | Madrid New York | NOVA |Pune | Sacramento | Santa Monica | Sedona | Sydney | Tokyo | Toronto | Washington, D.C. www.constellationR.com San Francisco | Belfast | Boston | Colorado Springs | Cupertino | Denver | London | Miami | New York NOVA |Palo Alto| Pune | Sacramento | San Diego | Santa Monica | Sydney | Toronto | Washington, D.C. www.constellationR.com