This document provides an overview of a course on business communication in today's global environment. It discusses key concepts around defining communication, the importance of communication to one's career and companies, ethical communication, and tools for communicating effectively. Specifically:
- It defines communication as the process of transferring meaning between senders and receivers using various channels. Effective communication is important for one's career and companies as it allows for closer ties, faster problem solving, and increased productivity.
- Ethical communication avoids deception and provides all relevant information, while unethical practices include plagiarism and omitting essential facts. An ethical dilemma involves unclear choices, while an ethical lapse is clearly unethical. Guidelines for ethical communication include fairness
03 The Political and Legal Environments Facing BusinessBrent Weeks
To discuss the philosophy and practices of the political environment
To profile trends in contemporary political systems
To explain the idea of political risk and approaches to managing it
To discuss the philosophy and practices of the legal system
To describe trends in contemporary legal systems
To explain legal issues facing international companies
The document discusses global and international issues that companies may face when operating internationally. It covers topics such as cultural differences between regions, challenges of operating in foreign countries, and considerations for global strategy. It also provides examples of differences in business cultures across countries like Mexico, Japan, and others. The document is from a textbook on strategic management and international business.
This document provides an overview of managerial economics. It includes chapters on the nature and scope of managerial economics, economic optimization, and demand theory and analysis. Managerial economics applies economic theory and techniques to help managers make rational decisions. It examines how businesses optimize production and sales. The key concepts covered include profit maximization, marginal analysis, and constrained optimization. The document also discusses how globalization and technology are changing the environment for managerial decision-making.
Chapter 10 Human Resources and Job Design.pptssuser7d3776
This document provides an outline and overview of topics related to human resources and job design that will be covered in a chapter on operations management. The topics include global company profiles like Southwest Airlines, human resource strategy, constraints on strategy, labor planning, employment policies, job classification, job design approaches, motivation systems, ergonomics, and workplace standards. Case studies and examples are provided to illustrate different concepts within each topic area.
This chapter discusses the political and legal environments facing international businesses. It begins by outlining the learning objectives which are to discuss the philosophy and practices of political environments, profile contemporary political and legal systems, explain political risk management, and identify key legal issues for international companies. The document then covers the definition of political systems and ideologies, the spectrum of political ideologies from democracy to totalitarianism, trends in political systems such as waves of democratization and challenges to democracy, and the concept of political risk for businesses. Finally, it defines legal systems and the trends occurring in legal frameworks globally as well as some of the operational and strategic legal concerns for international companies, including intellectual property.
The document summarizes several theories of international trade from mercantilism to contemporary theories like Porter's national competitive advantage theory. It discusses key concepts like absolute advantage, comparative advantage, factor proportions theory, product life cycle theory, and new trade theory. Porter's diamond framework identifies factor conditions, demand conditions, related industries, and firm strategy/rivalry as determinants of a nation's competitive advantage in a given industry. The document aims to help understand why and how international trade improves welfare according to different trade theories.
03 The Political and Legal Environments Facing BusinessBrent Weeks
To discuss the philosophy and practices of the political environment
To profile trends in contemporary political systems
To explain the idea of political risk and approaches to managing it
To discuss the philosophy and practices of the legal system
To describe trends in contemporary legal systems
To explain legal issues facing international companies
The document discusses global and international issues that companies may face when operating internationally. It covers topics such as cultural differences between regions, challenges of operating in foreign countries, and considerations for global strategy. It also provides examples of differences in business cultures across countries like Mexico, Japan, and others. The document is from a textbook on strategic management and international business.
This document provides an overview of managerial economics. It includes chapters on the nature and scope of managerial economics, economic optimization, and demand theory and analysis. Managerial economics applies economic theory and techniques to help managers make rational decisions. It examines how businesses optimize production and sales. The key concepts covered include profit maximization, marginal analysis, and constrained optimization. The document also discusses how globalization and technology are changing the environment for managerial decision-making.
Chapter 10 Human Resources and Job Design.pptssuser7d3776
This document provides an outline and overview of topics related to human resources and job design that will be covered in a chapter on operations management. The topics include global company profiles like Southwest Airlines, human resource strategy, constraints on strategy, labor planning, employment policies, job classification, job design approaches, motivation systems, ergonomics, and workplace standards. Case studies and examples are provided to illustrate different concepts within each topic area.
This chapter discusses the political and legal environments facing international businesses. It begins by outlining the learning objectives which are to discuss the philosophy and practices of political environments, profile contemporary political and legal systems, explain political risk management, and identify key legal issues for international companies. The document then covers the definition of political systems and ideologies, the spectrum of political ideologies from democracy to totalitarianism, trends in political systems such as waves of democratization and challenges to democracy, and the concept of political risk for businesses. Finally, it defines legal systems and the trends occurring in legal frameworks globally as well as some of the operational and strategic legal concerns for international companies, including intellectual property.
The document summarizes several theories of international trade from mercantilism to contemporary theories like Porter's national competitive advantage theory. It discusses key concepts like absolute advantage, comparative advantage, factor proportions theory, product life cycle theory, and new trade theory. Porter's diamond framework identifies factor conditions, demand conditions, related industries, and firm strategy/rivalry as determinants of a nation's competitive advantage in a given industry. The document aims to help understand why and how international trade improves welfare according to different trade theories.
The document discusses the costs of taxation, including how taxes affect consumer surplus, producer surplus, and total surplus. It explains that the deadweight loss of a tax is the reduction in total surplus that results from the market distortion caused by the tax. The size of the deadweight loss depends on the price elasticities of supply and demand - the more elastic they are, the larger the deadweight loss will be. Doubling or tripling a tax causes the deadweight loss to increase by more than the amount of the tax increase. Tax revenue initially increases with tax size but eventually falls as the tax further reduces the size of the market.
The document discusses exchange rates and is divided into chapters. Chapter 10 covers the determination of exchange rates. It describes the International Monetary Fund (IMF) and its role in establishing exchange rates. Countries can choose between hard peg, soft peg, or floating exchange rate arrangements. It also discusses how the European Monetary System established exchange rate stability in Europe and how the euro became the currency of the Eurozone. The major determinants of exchange rates are also identified, such as demand for a country's goods and currency. Managers use fundamental and technical analysis to forecast exchange rate movements. Exchange rate changes influence business decisions in areas like marketing, production, and finance.
This chapter discusses attitudes and job satisfaction. It contrasts the three components of an attitude - affective, cognitive, and behavioral. There is a relationship between attitudes and behaviors, with attitudes influencing behaviors. The chapter compares major job attitudes like job satisfaction, job involvement, empowerment, and organizational commitment. Job satisfaction is defined and methods for measuring it are presented. The main causes of job satisfaction are summarized, including pay and personality factors. Finally, employee responses to dissatisfaction like absenteeism and turnover are identified.
This document provides an overview of key business concepts discussed in Chapter 1 of an undergraduate BBA class. It defines business, commerce, and important business terms like economics, finance, and marketing. It also discusses the objectives, scope and importance of business, as well as qualities of successful businessmen. The lecturer is Sir Bilal Ahmed, who holds an MBA degree.
Chapter 07 Consumers, Producers And The Efficiency Of Marketsira78
This chapter discusses consumer surplus, producer surplus, and how markets allocate resources efficiently. It defines key concepts like demand, supply, willingness to pay, and opportunity cost. The document analyzes an example market equilibrium and finds that it maximizes total surplus, allocating resources efficiently by having goods produced by low-cost sellers and consumed by buyers who value them most. The market outcome cannot be improved upon, suggesting governments should generally not interfere with free markets.
This document discusses international business and the key concepts, risks, and motivations involved. It defines international trade, exporting, importing, foreign direct investment, and portfolio investment. It then describes four main risks in international business: cross-cultural risk due to differences in customs and decision-making; country risk involving political instability and regulations; currency risk from exchange rate fluctuations and foreign taxes; and commercial risk of issues like weak partners or competitive intensity. Finally, it lists reasons why firms internationalize, such as seeking growth through new markets, higher profits abroad, gaining new ideas, serving relocated customers, and accessing supply sources globally.
The document discusses factors to consider when evaluating countries for international business operations. It outlines key objectives like leveraging competencies and sustaining markets. Environmental factors like political, economic and competitive landscapes must be scanned. Tools like grids and matrices can compare countries on important variables to identify high return, low risk opportunities. A gradual approach with diversification or concentration strategies can help allocate resources among locations and reduce risks. Scanning gathers both internal and external data to inform feasibility analyses and location decisions for international expansion.
This document provides an overview of international trade barriers and the dynamic global environment. It discusses different types of trade barriers countries employ like tariffs, quotas, embargoes and standards. While trade barriers aim to protect domestic industries and jobs, they can also decrease total world output and limit variety. The document also outlines benefits of free trade like increased specialization and access to larger markets, though free trade may negatively impact some domestic producers and jobs. Overall, it presents perspectives on both free trade and barriers to international trade.
The document discusses the characteristics and behavior of firms in a perfectly competitive market. It defines a competitive market as having many small firms and buyers, homogeneous products, and free entry and exit. In the short run, individual firms maximize profits by producing where marginal revenue equals marginal cost. In the long run, firms enter and exit the market until price equals minimum average total cost and profits are zero. The market supply curve is determined by the marginal cost curves of individual firms.
Economists use models like the circular flow diagram and production possibilities frontier (PPF) to study economic concepts. The circular flow diagram shows how resources and dollars flow between households and firms. The PPF illustrates production tradeoffs and opportunity costs given limited resources. Microeconomics analyzes individual markets, while macroeconomics examines economy-wide issues. Economists aim to explain the world scientifically and advise on policy normatively.
This document is a chapter from a textbook about governmental influence on trade. It discusses how governments intervene in trade to achieve economic and political goals, but must consider conflicting objectives and interest groups. It describes various rationales governments use to restrict or enhance trade, such as protecting domestic industries, managing unemployment, and furthering geopolitical influence. The chapter also outlines the major tools governments use to control trade, such as tariffs, quotas, subsidies, and standards. It notes both the uncertainties and opportunities these policies can create for businesses.
This document discusses the costs of taxation according to microeconomic principles. It explains that a tax reduces consumer surplus, producer surplus, and total surplus by creating a deadweight loss. The size of the deadweight loss depends on the price elasticities of supply and demand - more elastic demand or supply leads to a larger deadweight loss. Increasing the size of an existing tax causes the deadweight loss to rise more than proportionately and causes tax revenue to initially rise and then fall, following a Laffer curve pattern.
CHAPTER 1 Accounting and the Business EnvironmentGene Carboni
This document provides an overview of accounting concepts and principles covered in Chapter 1. It defines accounting as an information system that measures and processes financial data to communicate to internal and external users. There are three main types of accounting - financial, management, and tax accounting. The four main types of business organizations are proprietorships, partnerships, corporations, and non-profits. The accounting equation, assets = liabilities + owner's equity, is introduced to track business transactions and their impact on accounts. Financial statements including the income statement, statement of owner's equity, balance sheet, and statement of cash flows are prepared to evaluate business performance.
11 The Strategy of International BusinessBrent Weeks
To evaluate industry structure, firm strategy, and value creation
To profile the features and functions of the value chain
To assess how managers configure and coordinate a value chain
To explain global integration and local responsiveness
To profile the types of strategies firms use in international business
06 International Trade and Factor MobilityBrent Weeks
To understand theories of international trade
To explain how free trade improves global efficiency
To identify factors affecting national trade patterns
To explain why a country’s export capabilities are dynamic
To understand why production factors, especially labor and capital, move internationally
To explain the relationship between foreign trade and international factor mobility
The document is a chapter from an organizational behavior textbook. It introduces key concepts in OB including:
- Defining OB as the study of how individuals, groups, and structure impact behavior in organizations.
- Describing the major challenges and opportunities managers face in areas like globalization, diversity, quality improvement, and changing workforce needs.
- Explaining the contributions of behavioral sciences like psychology, sociology, and anthropology to the development of OB as a field of study.
- Presenting a basic OB model that shows how individual, group, and organizational factors influence important dependent variables like job satisfaction, productivity, and turnover.
- Imperfect competition refers to market structures between perfect competition and pure monopoly, including oligopoly and monopolistic competition.
- Oligopoly is characterized by a few sellers offering similar products, with firms monitoring each other's actions. Monopolistic competition has many firms selling differentiated products.
- In oligopoly, firms would benefit most by cooperating like a monopoly but competition makes this difficult to sustain, resulting in an equilibrium with higher output and price than a monopoly.
This chapter introduces some of the key principles of economics. It discusses that economics addresses questions about how societies manage scarce resources. It explores four main principles: how people make decisions, how people interact, how markets usually provide a good way to organize economic activity, and how governments can sometimes improve market outcomes. The chapter provides examples and discussion of opportunity costs, incentives, trade, and the role of prices in allocating resources. It also addresses how a country's standard of living depends on its ability to produce goods and services.
1) The document discusses how two individuals, a potato farmer and cattle rancher, can benefit from specializing in production and trading goods.
2) Each has a comparative advantage in producing a different good - the farmer can produce potatoes more efficiently while the rancher can produce meat more efficiently.
3) Through specializing in their areas of comparative advantage and trading goods, both individuals can increase their overall consumption beyond what they could produce alone. This demonstrates the principle that voluntary trade between parties can make both better off.
This document discusses planning and strategy for organizations. It defines planning as identifying goals and courses of action, while strategy is deciding on goals, actions, and resource allocation. There are different levels and time horizons for plans, from short-term operational plans to long-term strategic plans. Scenario planning involves generating forecasts of future conditions and responses. Strategies are formulated through analyzing strengths, weaknesses, opportunities, and threats via SWOT analysis. Porter's five competitive forces model also informs strategy by assessing rivalry, potential entry, supplier and customer power, and substitutes.
LIB300_Communicating in today’s global business environmentSvetlanaPozhidaeva1
The document discusses the importance of communication in business and provides an overview of communication concepts from Bovee & Thill's Business Communication Essentials textbook. It defines communication, explains why it is important for careers, and how global industries communicate today using various technologies and social media. Employers expect strong communication skills including organizing ideas logically, expressing perspectives persuasively across media, listening actively, and adapting style to audiences. The document also covers the basic communication process, ethical guidelines, and evaluating communication effectiveness.
LIB300_Understanding, Planning and Writing Reports and Proposals S1SvetlanaPozhidaeva1
1) A report is a written document that presents information to help decision makers solve business problems. Reports are longer than letters or memos and contain detailed discussion.
2) There are three main categories of reports: informational reports provide facts without analysis or recommendations, analytical reports provide information and analysis and may include recommendations, and proposals present persuasive recommendations internally or externally.
3) When writing a report, the process involves planning by analyzing the situation, gathering information, selecting the appropriate format, organizing the information logically, and supporting the message with reliable evidence. Reports are organized differently depending on their goals and audience.
The document discusses the costs of taxation, including how taxes affect consumer surplus, producer surplus, and total surplus. It explains that the deadweight loss of a tax is the reduction in total surplus that results from the market distortion caused by the tax. The size of the deadweight loss depends on the price elasticities of supply and demand - the more elastic they are, the larger the deadweight loss will be. Doubling or tripling a tax causes the deadweight loss to increase by more than the amount of the tax increase. Tax revenue initially increases with tax size but eventually falls as the tax further reduces the size of the market.
The document discusses exchange rates and is divided into chapters. Chapter 10 covers the determination of exchange rates. It describes the International Monetary Fund (IMF) and its role in establishing exchange rates. Countries can choose between hard peg, soft peg, or floating exchange rate arrangements. It also discusses how the European Monetary System established exchange rate stability in Europe and how the euro became the currency of the Eurozone. The major determinants of exchange rates are also identified, such as demand for a country's goods and currency. Managers use fundamental and technical analysis to forecast exchange rate movements. Exchange rate changes influence business decisions in areas like marketing, production, and finance.
This chapter discusses attitudes and job satisfaction. It contrasts the three components of an attitude - affective, cognitive, and behavioral. There is a relationship between attitudes and behaviors, with attitudes influencing behaviors. The chapter compares major job attitudes like job satisfaction, job involvement, empowerment, and organizational commitment. Job satisfaction is defined and methods for measuring it are presented. The main causes of job satisfaction are summarized, including pay and personality factors. Finally, employee responses to dissatisfaction like absenteeism and turnover are identified.
This document provides an overview of key business concepts discussed in Chapter 1 of an undergraduate BBA class. It defines business, commerce, and important business terms like economics, finance, and marketing. It also discusses the objectives, scope and importance of business, as well as qualities of successful businessmen. The lecturer is Sir Bilal Ahmed, who holds an MBA degree.
Chapter 07 Consumers, Producers And The Efficiency Of Marketsira78
This chapter discusses consumer surplus, producer surplus, and how markets allocate resources efficiently. It defines key concepts like demand, supply, willingness to pay, and opportunity cost. The document analyzes an example market equilibrium and finds that it maximizes total surplus, allocating resources efficiently by having goods produced by low-cost sellers and consumed by buyers who value them most. The market outcome cannot be improved upon, suggesting governments should generally not interfere with free markets.
This document discusses international business and the key concepts, risks, and motivations involved. It defines international trade, exporting, importing, foreign direct investment, and portfolio investment. It then describes four main risks in international business: cross-cultural risk due to differences in customs and decision-making; country risk involving political instability and regulations; currency risk from exchange rate fluctuations and foreign taxes; and commercial risk of issues like weak partners or competitive intensity. Finally, it lists reasons why firms internationalize, such as seeking growth through new markets, higher profits abroad, gaining new ideas, serving relocated customers, and accessing supply sources globally.
The document discusses factors to consider when evaluating countries for international business operations. It outlines key objectives like leveraging competencies and sustaining markets. Environmental factors like political, economic and competitive landscapes must be scanned. Tools like grids and matrices can compare countries on important variables to identify high return, low risk opportunities. A gradual approach with diversification or concentration strategies can help allocate resources among locations and reduce risks. Scanning gathers both internal and external data to inform feasibility analyses and location decisions for international expansion.
This document provides an overview of international trade barriers and the dynamic global environment. It discusses different types of trade barriers countries employ like tariffs, quotas, embargoes and standards. While trade barriers aim to protect domestic industries and jobs, they can also decrease total world output and limit variety. The document also outlines benefits of free trade like increased specialization and access to larger markets, though free trade may negatively impact some domestic producers and jobs. Overall, it presents perspectives on both free trade and barriers to international trade.
The document discusses the characteristics and behavior of firms in a perfectly competitive market. It defines a competitive market as having many small firms and buyers, homogeneous products, and free entry and exit. In the short run, individual firms maximize profits by producing where marginal revenue equals marginal cost. In the long run, firms enter and exit the market until price equals minimum average total cost and profits are zero. The market supply curve is determined by the marginal cost curves of individual firms.
Economists use models like the circular flow diagram and production possibilities frontier (PPF) to study economic concepts. The circular flow diagram shows how resources and dollars flow between households and firms. The PPF illustrates production tradeoffs and opportunity costs given limited resources. Microeconomics analyzes individual markets, while macroeconomics examines economy-wide issues. Economists aim to explain the world scientifically and advise on policy normatively.
This document is a chapter from a textbook about governmental influence on trade. It discusses how governments intervene in trade to achieve economic and political goals, but must consider conflicting objectives and interest groups. It describes various rationales governments use to restrict or enhance trade, such as protecting domestic industries, managing unemployment, and furthering geopolitical influence. The chapter also outlines the major tools governments use to control trade, such as tariffs, quotas, subsidies, and standards. It notes both the uncertainties and opportunities these policies can create for businesses.
This document discusses the costs of taxation according to microeconomic principles. It explains that a tax reduces consumer surplus, producer surplus, and total surplus by creating a deadweight loss. The size of the deadweight loss depends on the price elasticities of supply and demand - more elastic demand or supply leads to a larger deadweight loss. Increasing the size of an existing tax causes the deadweight loss to rise more than proportionately and causes tax revenue to initially rise and then fall, following a Laffer curve pattern.
CHAPTER 1 Accounting and the Business EnvironmentGene Carboni
This document provides an overview of accounting concepts and principles covered in Chapter 1. It defines accounting as an information system that measures and processes financial data to communicate to internal and external users. There are three main types of accounting - financial, management, and tax accounting. The four main types of business organizations are proprietorships, partnerships, corporations, and non-profits. The accounting equation, assets = liabilities + owner's equity, is introduced to track business transactions and their impact on accounts. Financial statements including the income statement, statement of owner's equity, balance sheet, and statement of cash flows are prepared to evaluate business performance.
11 The Strategy of International BusinessBrent Weeks
To evaluate industry structure, firm strategy, and value creation
To profile the features and functions of the value chain
To assess how managers configure and coordinate a value chain
To explain global integration and local responsiveness
To profile the types of strategies firms use in international business
06 International Trade and Factor MobilityBrent Weeks
To understand theories of international trade
To explain how free trade improves global efficiency
To identify factors affecting national trade patterns
To explain why a country’s export capabilities are dynamic
To understand why production factors, especially labor and capital, move internationally
To explain the relationship between foreign trade and international factor mobility
The document is a chapter from an organizational behavior textbook. It introduces key concepts in OB including:
- Defining OB as the study of how individuals, groups, and structure impact behavior in organizations.
- Describing the major challenges and opportunities managers face in areas like globalization, diversity, quality improvement, and changing workforce needs.
- Explaining the contributions of behavioral sciences like psychology, sociology, and anthropology to the development of OB as a field of study.
- Presenting a basic OB model that shows how individual, group, and organizational factors influence important dependent variables like job satisfaction, productivity, and turnover.
- Imperfect competition refers to market structures between perfect competition and pure monopoly, including oligopoly and monopolistic competition.
- Oligopoly is characterized by a few sellers offering similar products, with firms monitoring each other's actions. Monopolistic competition has many firms selling differentiated products.
- In oligopoly, firms would benefit most by cooperating like a monopoly but competition makes this difficult to sustain, resulting in an equilibrium with higher output and price than a monopoly.
This chapter introduces some of the key principles of economics. It discusses that economics addresses questions about how societies manage scarce resources. It explores four main principles: how people make decisions, how people interact, how markets usually provide a good way to organize economic activity, and how governments can sometimes improve market outcomes. The chapter provides examples and discussion of opportunity costs, incentives, trade, and the role of prices in allocating resources. It also addresses how a country's standard of living depends on its ability to produce goods and services.
1) The document discusses how two individuals, a potato farmer and cattle rancher, can benefit from specializing in production and trading goods.
2) Each has a comparative advantage in producing a different good - the farmer can produce potatoes more efficiently while the rancher can produce meat more efficiently.
3) Through specializing in their areas of comparative advantage and trading goods, both individuals can increase their overall consumption beyond what they could produce alone. This demonstrates the principle that voluntary trade between parties can make both better off.
This document discusses planning and strategy for organizations. It defines planning as identifying goals and courses of action, while strategy is deciding on goals, actions, and resource allocation. There are different levels and time horizons for plans, from short-term operational plans to long-term strategic plans. Scenario planning involves generating forecasts of future conditions and responses. Strategies are formulated through analyzing strengths, weaknesses, opportunities, and threats via SWOT analysis. Porter's five competitive forces model also informs strategy by assessing rivalry, potential entry, supplier and customer power, and substitutes.
LIB300_Communicating in today’s global business environmentSvetlanaPozhidaeva1
The document discusses the importance of communication in business and provides an overview of communication concepts from Bovee & Thill's Business Communication Essentials textbook. It defines communication, explains why it is important for careers, and how global industries communicate today using various technologies and social media. Employers expect strong communication skills including organizing ideas logically, expressing perspectives persuasively across media, listening actively, and adapting style to audiences. The document also covers the basic communication process, ethical guidelines, and evaluating communication effectiveness.
LIB300_Understanding, Planning and Writing Reports and Proposals S1SvetlanaPozhidaeva1
1) A report is a written document that presents information to help decision makers solve business problems. Reports are longer than letters or memos and contain detailed discussion.
2) There are three main categories of reports: informational reports provide facts without analysis or recommendations, analytical reports provide information and analysis and may include recommendations, and proposals present persuasive recommendations internally or externally.
3) When writing a report, the process involves planning by analyzing the situation, gathering information, selecting the appropriate format, organizing the information logically, and supporting the message with reliable evidence. Reports are organized differently depending on their goals and audience.
Here are three analytical report topics with a proposed approach for each:
1. Starbucks branch expansion in Australia: Focusing on logical arguments/indirect approach. Analyze demographic data and market trends across Australian cities to identify top expansion targets based on criteria like population growth, disposable income, proximity to public transport etc.
2. Decreasing enrollment at XYZ University: Focusing on recommendations. Establish the problem, analyze root causes like rising tuition costs or lack of program options, then recommend specific actions to address each cause and avoid future enrollment drops.
3. Reducing paper use at ABC University: Focusing on conclusions. Present data on current paper/printing costs and waste. Conclude that a paperless approach would save costs
LIB300_Understanding, Planning and Writing Reports and ProposalsSvetlanaPozhidaeva1
Here are revised thesis statements that make stronger arguments:
1. Technology has negatively impacted human behavior through increased social isolation and decreased attention spans.
2. Watching educational television programs in moderation can enhance children's learning and development.
3. Due to increased screen time and social media use, teenagers today are reading fewer books which can limit their vocabulary, creativity, and ability to focus.
Best Practices in Business Writing and CommucicationTerriLJensen
This document provides an overview of best practices in business writing and communication. It discusses enhancing the workplace through effective communication, communicating effectively, and various communication tools. Specific topics covered include the definition of business communication, elements of effective communication, ethical communication principles, active listening, intercultural communication, diversity in the workplace, writing tips, using electronic messages and social media, delivering presentations, and writing reports and proposals.
The document provides information about conducting research for academic projects. It outlines the deadline for submitting various parts of a research proposal. It discusses primary and secondary research, and evaluating the reliability of different information sources. It explains how to use research results, including quoting, paraphrasing and summarizing. Finally, it provides some example topics for a final research report or proposal.
The document discusses five criteria for effective organizational communication: audience, strategy, methodology, ethics, and listening. It emphasizes that communication must be tailored to the audience, start at the top of the organization and flow down, use appropriate channels and media, and consider ethical standards. Effective communication leads to stronger relationships, greater influence, higher productivity and profits.
Best practices in business writing and communicationJaymie Brain
This document provides an overview of best practices in business writing and communication. It discusses key concepts such as effective communication, barriers to communication, ethical business communication, formal and informal communication channels, intercultural business communication, writing tips, delivering positive and negative messages, electronic communication, business presentations, reports and proposals. The document emphasizes the importance of knowing your audience, being clear and concise, and selecting the appropriate communication channel.
Best practices in business writing and communicationJaymie Brain
This document provides an overview of best practices in business writing and communication. It discusses effective communication, barriers to communication, ethical business communication, formal and informal communication channels, intercultural business communication, writing tips, delivering positive and negative messages, electronic messages, business presentations, reports and proposals. The key takeaway is that a successful business writer must know their audience, understand the purpose of communication, be clear and concise in writing, and select the appropriate tone and channel.
Effective communication is essential for business success. Good communication skills are needed to inform, persuade and promote goodwill. The document discusses various forms of business communication including emails, reports, proposals and presentations. It emphasizes the importance of considering audience and purpose, and outlines the writing process of prewriting, writing and revising. Ethics and cultural awareness are also important aspects of business communication.
Leveraging Your Networking by Dayo OlomuDayo Olomu
Leveraging Your Networking for Career & Business Success is a document about the importance of networking for professional and career advancement. It defines networking, discusses why people network and the benefits of networking, and provides a framework for how to effectively network including preparing for networking events, starting conversations, following up after events, and leveraging your network.
This document summarizes best practices in business writing and communication. It discusses effective verbal and non-verbal communication skills as well as written, oral, formal, informal, internal, and external communication methods. Specific tips are provided for business email, texting, presentations, reports, plans, proposals, and delivering positive and negative messages. The importance of cultural awareness and professionalism in the workplace is also emphasized. Overall, the document stresses the essential nature of strong communication skills for professional success.
Business writing and communication best practicesChristine Miles
The document provides an overview of best practices for business writing and communication. It discusses effective and ethical communication, including recognizing communication barriers and evaluating ethics. It also addresses professionalism in the workplace, intercultural communication, various writing tips, and positive and negative messages. The document reviews different communication channels, such as email, letters, oral communication, and text/IM. It provides guidance on business writing techniques including the prewriting, writing, and revising process.
Week 8 final presentation kristi woods CSU Global ORG 536Klw1182
This presentation discusses best practices in business writing and communication. It covers topics such as effective and ethical communication, professionalism in the workplace, intercultural communication, writing tips, using electronic messages, delivering positive and negative messages, business presentations, and business reports. The key best practices include focusing on ethical behavior, accountability, global vision, teamwork, active listening, audience focus, familiarity with company policies, and using a process to effectively convey messages.
Sara Klarich lives in Chino Hills, CA and works for Abbott Laboratories, where she travels domestically and internationally. She graduated from Virginia Tech with a Bachelor's degree in Human Development. The document discusses the importance of communication skills in business, components of effective communication, professionalism, intercultural communication, business writing tips, delivering positive and negative messages, and best practices for business presentations, reports, plans and proposals.
Mapping Your Career Business Plan Hoey.Johnson 2011jenniferlehne
“Unpacking and Mapping Your Career Business Plan”
In this highly interactive session, participants will be asked to answer the following questions in order to help them “unpack” their current knowledge, skills and contacts:
• Who you are right now
• Who you know right now
• Where you may want to go and identifying gaps to find success
The speakers will guide participants through the various “compass points” that will reveal a holistic plan for what they need to do to have a successful career path.
• Credentials Plan: resume (employers, education, experience); skills building (stretch-assignments, internal & external activities); motivation (finding your inner entrepreneur).
• Networking Plan: mapping out your network(s) for career advancement, identifying gaps in network, prioritizing activities/efforts, locating sponsors within the network, outlining career networking opportunities (professional associations, social media, writing articles & presenting your credentials on a panel or as a keynote).
• Personal GPS Plan: asking yourself to answer questions honestly about your values, work-life balance and other personal drivers to ensure authenticity throughout your career.
We’ve all sat through career building session that focus on high-level concepts; this program allows the participants time during the session to unpack what they know and put it down on paper to reveal a path and the gaps that might be there.
Mapping Your Career Business Plan Hoey.Johnson 2011Kelly Hoey
This document provides guidance on developing a career business plan with three main components: credentials plan, networking plan, and personal GPS. It outlines steps to take inventory of one's resume, skills, network, and values. The networking plan advises identifying gaps and setting actions to expand one's network. Regularly updating online profiles and tailoring resumes for opportunities is emphasized. Determining career aspirations, timelines, and triggers for reassessment can help map out a career plan.
Best practices in business writing and communicationLily052075
- Leaders must have excellent communication skills to effectively share knowledge, motivate others, and achieve goals.
- The presentation covered best practices for business writing, communication, presentations, reports, and using various channels.
- Key tips included using the ACE method for effective communication, being professional and respectful across cultures, and techniques for business presentations.
This document discusses best practices for business communication and presentations. It covers topics like ethical communication, cultural diversity, writing tips, and delivering positive and negative messages. The document emphasizes using a 3x3 writing process of prewriting, writing, and revising. It also stresses choosing the appropriate communication channel, adapting messages for different audiences, and following guidelines for effective business reports and presentations. Cultural awareness and respectful, inclusive language are important considerations in business interactions.
This document provides an overview of best practices for business communication and professionalism. It discusses effective communication channels, the importance of ethics, tools for ethical decision making, developing cultural competency, writing tips, using various digital media, and strategies for business presentations, reports, plans and proposals. Professionalism is emphasized including developing teamwork, listening and etiquette skills. The document also references several academic sources to support the recommendations.
Similar to WK_1 Communicating in Today’s Global Business Environment (20)
The document provides information on formatting letters, memos, and the three-step writing process. It discusses the standard parts of business letters and differences between letters and memos. Letters are usually sent outside an organization while memos are internal. The three-step writing process involves planning, writing, and completing messages. Planning includes analyzing the situation, selecting a medium, and organizing information. Writing adapts the message to the audience. Completing involves revising, producing, proofreading, and distributing.
The document provides guidelines for writing reports and proposals, including deadlines, content requirements, and sections such as the title page, executive summary, introduction, body, and close. It also offers tips for drafting proposal content using the AIDA model and strategies for strengthening arguments in proposals.
This document provides guidance on writing effective cover letters and resumes. It recommends that cover letters should: 1) Get the reader's attention by directly addressing them and mentioning any inside connections; 2) State your interest in the position by highlighting relevant qualifications and knowledge of the company; 3) Build the reader's desire to hire you by answering why they should hire you and emphasizing your skills and accomplishments. It also advises to 4) Move the reader to action by requesting an interview and informing them you will follow up. The document outlines a typical 4 paragraph structure for cover letters.
This document provides guidance on building a CV or resume for graduate career opportunities. It discusses assessing skills and experience, learning how to structure a CV, and preparing for interviews. The document then provides specific tips for writing different sections of a CV, including personal details, education, work experience, skills, and interests. Jane is used as a case study example to demonstrate how these sections can be filled out. The document emphasizes highlighting relevant qualifications, skills, and achievements through concrete examples and metrics rather than vague descriptions. It also stresses tailoring the CV specifically for different roles or companies.
The document discusses using visuals to present information and stories in data. It explains that visuals help make ideas more complete, find relationships, make points vivid, emphasize key material, and present information compactly. Different types of visuals like tables, charts, graphs and flowcharts are best suited for certain types of stories and relationships. Design conventions like clear titles, labels, legends and sources should be followed. The best visual depends on whether the reader needs exact values or to see relationships and changes. Matching the right visual to the story is important for effective communication.
This document provides guidance on building credibility when presenting persuasive messages or proposals. It discusses the importance of credibility and having trustworthy, believable sources. The document advises appearing knowledgeable on the topic while also appearing dynamic and excited. It also discusses evaluating internet sources based on their top-level domains as well as citing sources using APA style with in-text citations and a references page.
The document discusses techniques for effective persuasive writing, including organizing direct requests by starting with the request and providing details, and organizing problem-solving messages by describing a shared problem, offering a solution, addressing negatives, highlighting reader benefits, and making a request. It also covers building credibility and emotional appeal, using an appropriate tone, and offering readers a reason to act promptly.
The document provides guidance on writing positive messages and direct communication. It discusses organizing direct messages by putting the good news first, followed by details, negatives, and reader benefits. It also covers the 7 Cs of effective communication: being clear, concise, concrete, coherent, correct, complete, and courteous. Examples of direct messages include requests, replies to requests, recommendations, claims and adjustments, announcements, and fostering goodwill. The document emphasizes starting and closing messages effectively and provides sample messages and letters to illustrate best practices.
Here are revised, more effective openings for the examples provided:
1. Regarding your recent computer repair request, please provide the make and model of your computer so we can look up the specifications and better assist you.
2. Thank you for your interest in my recent speech. Please let me know if you would like me to send you a copy of the presentation materials.
3. I'm sorry to hear you were unable to attend my recent conference presentation due to illness. Would you like me to send you a copy of the speech materials?
4. I appreciate your interest in public speaking. Please let me know if you would be available to present to our Toastmasters group in the coming months.
The presenter will introduce themselves with a 3 point presentation: 1) They will get the audience's attention with an interesting fact about where they grew up. 2) They will discuss their background and experience. 3) They will conclude by thanking the audience and inviting questions. Visual aids will accompany each main point.
The document provides guidance on presentation skills. It discusses preparing for a presentation by brainstorming ideas, creating an outline, and considering the audience. It also covers reducing nerves through preparation, breathing, using notes but not reading, and practicing. Additional tips include speaking confidently, making eye contact, standing properly, keeping visuals simple, and planning a holiday to Fiji.
The document provides guidance on effective listening skills, types of listening, barriers to listening, and improving nonverbal communication skills. It also outlines the purpose and steps for creating meeting minutes, including preparing the document, gathering information discussed, selecting and confirming key details, and finalizing the minutes for distribution. The overall document offers advice and templates for taking and drafting meeting minutes to create an accurate record of discussions, decisions, and follow-up tasks.
This document provides guidance on creating a curriculum vitae (CV) for a graduate career. It discusses assessing skills and experience, CV structure and content, including personal details, education, work experience, skills, interests and references. A case study of a student named Jane is used to demonstrate how to build a CV for someone seeking a job in tourism or marketing. The key points are assessing what employers are looking for, tailoring the CV accordingly, and highlighting skills and qualifications relevant to the desired position through concise bullet points and evidence-based descriptions.
The document discusses using visuals to present information and find stories within data. It explains that visuals make ideas more vivid and help emphasize important points. Different types of visuals like tables, charts, graphs and flowcharts are best suited for certain types of stories and relationships within data. The document provides guidance on how to select the appropriate visual to match the story, design visuals clearly, and find stories within data by looking for relationships and changes over time.
This document provides guidance on writing persuasive messages. It discusses what types of documents are persuasive, including requests, proposals, letters, and reports recommending action. The primary purpose of persuasive messages is to have the reader act by providing enough information for them to know what to do and overcome any objections. Additional purposes include building a good image and relationship with the reader. The document recommends starting direct requests with the request and problem-solving messages with the shared problem. It also provides tips on organizing, tone, credibility, and motivating the reader to act promptly.
This document provides guidance on writing negative messages in an indirect and tactful manner. It discusses including a neutral opening statement to establish common ground, explaining the denial or issue with reasons and additional information, presenting the bad news clearly while offering an alternative, and closing on a positive note by offering a solution or future opportunity. Sample letters are analyzed and best practices are outlined for each section. The document aims to help minimize blame and maximize acceptance when delivering negative information to recipients.
This document provides guidance on writing negative messages in an indirect and tactful manner. It discusses the importance of understanding the purpose and considering the recipient's perspective and emotions when delivering bad news. The direct method of simply stating "no" is not recommended as it can shock the recipient and damage goodwill. Instead, the indirect approach frames the bad news in a positive way by first ensuring understanding and acceptance, maintaining the recipient's goodwill, and minimizing future correspondence. Sample language and techniques are provided for delivering negative information diplomatically while still being considerate and truthful.
The letter is a business proposal from a company to Mr. Blake to help cut his company's costs by 50%. The company proposes to review Mr. Blake's current systems and processes to find inefficiencies and ways to save on printing and stationery costs by transitioning documents to electronic format. The enclosed proposal provides more details on the services offered and past successful projects. The letter writer says they will call Mr. Blake after he has reviewed the proposal and hopes they can work together mutually beneficially.
The document discusses proper formats for business letters and memos, including the standard parts of letters, differences between letters and memos, and the three-step writing process of planning, writing, and completing a document. Business letters should use block or modified block format and include elements like the date, address, salutation, body, closing, and signature. Memos follow a standard format without a salutation, close, or signature.
Strategies for Effective Upskilling is a presentation by Chinwendu Peace in a Your Skill Boost Masterclass organisation by the Excellence Foundation for South Sudan on 08th and 09th June 2024 from 1 PM to 3 PM on each day.
This slide is special for master students (MIBS & MIFB) in UUM. Also useful for readers who are interested in the topic of contemporary Islamic banking.
How to Setup Warehouse & Location in Odoo 17 InventoryCeline George
In this slide, we'll explore how to set up warehouses and locations in Odoo 17 Inventory. This will help us manage our stock effectively, track inventory levels, and streamline warehouse operations.
Exploiting Artificial Intelligence for Empowering Researchers and Faculty, In...Dr. Vinod Kumar Kanvaria
Exploiting Artificial Intelligence for Empowering Researchers and Faculty,
International FDP on Fundamentals of Research in Social Sciences
at Integral University, Lucknow, 06.06.2024
By Dr. Vinod Kumar Kanvaria
A review of the growth of the Israel Genealogy Research Association Database Collection for the last 12 months. Our collection is now passed the 3 million mark and still growing. See which archives have contributed the most. See the different types of records we have, and which years have had records added. You can also see what we have for the future.
How to Add Chatter in the odoo 17 ERP ModuleCeline George
In Odoo, the chatter is like a chat tool that helps you work together on records. You can leave notes and track things, making it easier to talk with your team and partners. Inside chatter, all communication history, activity, and changes will be displayed.
LAND USE LAND COVER AND NDVI OF MIRZAPUR DISTRICT, UPRAHUL
This Dissertation explores the particular circumstances of Mirzapur, a region located in the
core of India. Mirzapur, with its varied terrains and abundant biodiversity, offers an optimal
environment for investigating the changes in vegetation cover dynamics. Our study utilizes
advanced technologies such as GIS (Geographic Information Systems) and Remote sensing to
analyze the transformations that have taken place over the course of a decade.
The complex relationship between human activities and the environment has been the focus
of extensive research and worry. As the global community grapples with swift urbanization,
population expansion, and economic progress, the effects on natural ecosystems are becoming
more evident. A crucial element of this impact is the alteration of vegetation cover, which plays a
significant role in maintaining the ecological equilibrium of our planet.Land serves as the foundation for all human activities and provides the necessary materials for
these activities. As the most crucial natural resource, its utilization by humans results in different
'Land uses,' which are determined by both human activities and the physical characteristics of the
land.
The utilization of land is impacted by human needs and environmental factors. In countries
like India, rapid population growth and the emphasis on extensive resource exploitation can lead
to significant land degradation, adversely affecting the region's land cover.
Therefore, human intervention has significantly influenced land use patterns over many
centuries, evolving its structure over time and space. In the present era, these changes have
accelerated due to factors such as agriculture and urbanization. Information regarding land use and
cover is essential for various planning and management tasks related to the Earth's surface,
providing crucial environmental data for scientific, resource management, policy purposes, and
diverse human activities.
Accurate understanding of land use and cover is imperative for the development planning
of any area. Consequently, a wide range of professionals, including earth system scientists, land
and water managers, and urban planners, are interested in obtaining data on land use and cover
changes, conversion trends, and other related patterns. The spatial dimensions of land use and
cover support policymakers and scientists in making well-informed decisions, as alterations in
these patterns indicate shifts in economic and social conditions. Monitoring such changes with the
help of Advanced technologies like Remote Sensing and Geographic Information Systems is
crucial for coordinated efforts across different administrative levels. Advanced technologies like
Remote Sensing and Geographic Information Systems
9
Changes in vegetation cover refer to variations in the distribution, composition, and overall
structure of plant communities across different temporal and spatial scales. These changes can
occur natural.
This presentation was provided by Steph Pollock of The American Psychological Association’s Journals Program, and Damita Snow, of The American Society of Civil Engineers (ASCE), for the initial session of NISO's 2024 Training Series "DEIA in the Scholarly Landscape." Session One: 'Setting Expectations: a DEIA Primer,' was held June 6, 2024.
How to Fix the Import Error in the Odoo 17Celine George
An import error occurs when a program fails to import a module or library, disrupting its execution. In languages like Python, this issue arises when the specified module cannot be found or accessed, hindering the program's functionality. Resolving import errors is crucial for maintaining smooth software operation and uninterrupted development processes.
Main Java[All of the Base Concepts}.docxadhitya5119
This is part 1 of my Java Learning Journey. This Contains Custom methods, classes, constructors, packages, multithreading , try- catch block, finally block and more.
2. Objectives for this session
Course
introduction
Define
Communication
Ethical
Communication
3. How do you think global industries
communicate nowadays?
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
4. What is
communication?
Bovee, C., & Thill, John. (2012). Business Communication Essentials
(5th Ed.). Upper Saddle River, N.J: Prentice Hall
5. Communication
▪ is the process of transferring information and
meaning between senders and receivers, using
one or more written, oral, visual, or electronic
channels.
▪ The essence of communication is sharing –
providing data, information, insights, and
inspiration in an exchange that benefits both
you and the people with whom you are
communicating.
Bovee, C., &Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
6. Why is communication
important to your career no
matter what career path you
pursue?
Bovee, C., & Thill, John. (2012). Business Communication Essentials
(5th Ed.). Upper Saddle River, N.J: Prentice Hall
7. ‘You can have the greatest ideas in the world, but
they’re no good to your company or your career if
you can’t express them clearly and persuasively’.
– Bovee &Thill, 2012
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
8. Communication is Important to a
Company
It provides:
▪ Closer ties with important communities in
the marketplace.
▪ Opportunities to influence conversations,
perceptions, and trends
▪ Ability to ‘humanize’ otherwise
impersonal business organizations
▪ Faster problem solving
▪ Stronger decision making
▪ Increased productivity
▪ Steadier workflow
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
9. What do you think
your future
employers will
expect from you?
Bovee, C., & Thill, John. (2012). Business Communication Essentials
(5th Ed.). Upper Saddle River, N.J: Prentice Hall
10. UnderstandingWhat Employers
Expect from you
▪ Organize ideas and information logically and completely
▪ Express yourself coherently and persuasively in a variety of
media
▪ Construct compelling narratives – telling stories, in other
words – to gain acceptance for important ideas
▪ Evaluate data and information critically to know what you
can and cannot trust
▪ Actively listening to others
▪ Communicate effectively with people from diverse
backgrounds and experiences
▪ Use communication technologies effectively and efficiently
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
11. UnderstandingWhat Employers
Expect from you
▪ Follow accepted standards of grammar, spelling, and other
aspects of high-quality writing and speaking
▪ Adapt your messages and communication styles to specific
audiences and situations
▪ Communicate in a civilized manner that reflects
contemporary expectations of business etiquette
▪ Communicate ethically, even when choices aren’t crystal
clear
▪ Respect the confidentiality of private company information
▪ Follow applicable laws and regulations
▪ Manage your time wisely and use resources efficiently
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
12. The Basic Communication Process
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
1. Sender
has an idea
2. Sender
encodes the
idea in a
message
3. Sender
produces the
message in a
medium
4. Sender
transmits
message
through a
channel
5. Audience
receives the
message
6.
Audience
decodes
the
message
7. Audience
responds to
the
message
8. Audience
provides
feedback to
the sender
13. 1. Practice: Pair-work
Introduce yourself to your classmate.
Address areas as your background,
interests, achievements, and goals.
Discuss ways how you think you will
succeed in this course.
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
14. Evaluating Communication Effectiveness
Use the eight phases of communication process to analyze a
communication you’ve recently had with your classmate.
• What idea where you trying to share?
• How did you encode the message and transmit it?
• Did the receiver get the message as you had intended?
• Did the receiver decode the message as you had intended?
• How do you know?
Did you succeed in getting your message across?
If not, based on your analysis, what do you think prevented your
successful communication in this instance?
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
15. New Approach to Business Communication:
Social Communication Model
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
Business Communication 1.0
Tendencies
Business Communication 2.0
Tendencies
• Publication
• Lecture
• Intrusion
• Unidirectional
• One to many
• Control
• Low message frequency
• Few channels
• Information hoarding
• Static
• Hierarchical
• Structured
• Isolation
• Planned
• Isolated
• Conversation
• Discussion
• Permission
• Bidirectional, multidirectional
• One to one, many to many
• Influence
• High message frequency
• Many channels
• Information sharing
• Dynamic
• Egalitarian
• Amorphous
• Collaboration
• Reactive
• Responsive
16. Social Media Communication Model
▪ interactive, conversational, and usually
open to all who wish to participate
Social media tools do present some
potential disadvantages that managers and
employees need to consider.
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
18. Ethical
communication
▪ avoids deception and
provides the information
audiences need.
▪ Includes all relevant
information that is true in
every sense and does not
violate the rights of others.
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle
River, N.J: Prentice Hall
19. Unethical
Communication
▪ Plagiarizing
▪ Omitting essential
information
▪ Selectively misquoting
▪ Distorting statistics or
visuals
▪ Failing to respect privacy or
information security needs
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle
River, N.J: Prentice Hall
21. Ethical
Dilemma
Ethical
Lapse
Ethical Dilemma
• involves choosing
alternatives that
aren’t clear-cut
Ethical Lapse
• is clearly unethical
and frequently illegal
choice
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th
Ed.). Upper Saddle River, N.J: Prentice Hall
22. Ethical
Dilemma
Employees generally want
higher wages and more
benefits, but investors who
have risked their money in
the company want
management to keep costs
low so that profits are strong
enough to drive up the stock
price.
- Both sides have a valid
position; neither one is
‘right’ or ‘wrong’.
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th
Ed.). Upper Saddle River, N.J: Prentice Hall
23. Ethical
Lapse
Homebuyers in an
Orlando, Florida, housing
development were sold
houses without being
told that the area was
once a U.S. Army firing
range and that live
bombs are still buried in
multiple locations around
the neighborhood.
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th
Ed.). Upper Saddle River, N.J: Prentice Hall
24. ▪ Ethical Dilemma
▪ involves choosing alternatives that aren’t clear-cut
- e.g. Employees generally want higher wages and
more benefits, but investors who have risked their money
in the company want management to keep costs low so
that profits are strong enough to drive up the stock price.
- Both sides have a valid position; neither one is ‘right’
or ‘wrong’.
• Ethical Lapse
▪ is clearly unethical and frequently illegal choice
- e.g. Homebuyers in an Orlando, Florida, housing
development were sold houses wihtout being told that
the area was once a U.S. Army firing range and that live
bombs are still buried in multiple locations around the
neighborhood.
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th
Ed.). Upper Saddle River, N.J: Prentice Hall
25. Ethical guidelines
1. Make sure you have defined the situation fairly
and accurately
2. Make sure your intentions are honest and fair
3. Understand the impact your messages will have
on others
4. Ensure that your message will achieve the
greatest possible good while doing the least
possible harm
5. Make sure your underlying assumptions wont
change over time
6. Make sure you are comfortable with your
choices
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper
Saddle River, N.J: Prentice Hall
26. Practice
Explain why you think each of the following is or is not
ethical;
▪ Deemphasizing negative test results in a report on your
product idea.
▪ Taking an office computer home to finish a work-related
assignment.
▪ Telling an associate and close friend that she should pay
more attention to her work responsibilities or management
will fire her.
27. Practice 1
Knowing that you have numerous friends throughout
the company, your boss relies on you for feedback
concerning employee morale and other issues affecting
the staff. She recently approached you and asked you to
start reporting any behavior that might violate company
policies, from taking office supplies home to making
personal long distance calls.
List issues you’d like to discuss with her before you
respond to her request.
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
29. PowerfulTools
for
Communicating
Effectively
Redefining the Office
▪ Virtual Meeting Spaces
▪ Wireless Networks
▪ SharedWorkspaces
▪ Electronic Presentation
▪ UnifiedCommunication
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th
Ed.). Upper Saddle River, N.J: Prentice Hall
30. Collaborating
▪ Wikis
▪ Social networking
▪ Crowdsourcing and Collaboration
Platforms
▪ Web-based Meetings
▪ Videoconferencing andTelepresence
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper
Saddle River, N.J: Prentice Hall
31. Sharing Information
▪ RSS Newsfeeds and
Aggregators
▪ Community Q&A
▪ SocialTagging and
Bookmarking
▪ Interactive Data
Visualization
▪ Supply Chain Management
Software
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
32. Interacting with customers
Online Customer Support
• (live sales rep via phone or instant messaging)
Podcasts
• (downloadable audio and video recordings)
User-GeneratedContent
• (let business host photos, videos, programs, technical
solutions and others for their customer communities).
Blogs
Microblogs
• (e.g.Twitter- the great way to share ideas, solicit feedback,
monitor market trends, announce special deals and events. )
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall
33. Using Communication
Technology Effectively
Keep technology in
perspective so that it doesn’t
overwhelm the
communication process
Learn your tools so you can
use them productively
Guard against information
overload by sending only
those messages of value to
your audiences and by
protecting yourself from too
many low-value incoming
messages
Disengage from the computer
frequently to communicate in
person
34. Cost of poor
communication
34
Wasted time
• Harder to understand.
• “ping-pong” effect
• May need to be redone
Wasted efforts
Loss of goodwill
• Every instance of communication
serves to either build or
undermine a
person’s/organization’s image.
37. Considerations When
Communicating
• What’s at stake—to whom?
• Should you send a message?
• What channel should you use?
• What should you say?
• How should you say it?
37
38. Tailor
your
message
38
Writing a memo to colleagues
• consider their position in the organization ,
expectations
Responding to a client’s request for
proposal,
• address every need outlined in the RFP
think about the client’s industry,
company size,
and culture.
Tone
• will change depending on your recipients, and
so will your content.
Highlight
• “what’s in it for them (your audience).”
43. Customer Focused 43
Understand
Understand that your
readers have no time to
waste: Get to the point
quickly and clearly to
ensure that your message
gets read.
Use
Use a tone appropriate for
your audience.
Emphasize
Emphasize the items most
important to your readers.
If they can easily see how
your message is relevant to
them, they will be more
likely to read it and
respond.
Choose
Choose an intelligent, non-
specialist member of your
audience to write for—or
invent one—and focus on
writing for that person.
Your message will be more
accessible and persuasive
to all your readers as a
result.
44. Staying Customer-Focused
Talk about the reader, not about yourself
X Our company has negotiated an agreement with Central
World Group* that gives you a discount on purchases over
3,000 baht.*
☺ As an employee, you can now get a 10% discount when you
buy goods worth 3,000 baht or more at CentralWorld.
*Note: used as an example not as factual information.
44
45. Be Relentlessly Clear
Clarity can be a double-edged sword.When you’re forthright enough to
take a position or recommend a course of action, you’re sticking your
neck out. People who don’t want to commit make their writing muddy.
Perhaps they’re trying to leave room for their views to evolve as events
unfold. Or perhaps they’re hoping they can later claim credit for good
results and deny responsibility for bad ones.
Adopt the reader’s perspective
Always judge clarity from the reader’s standpoint—not your own.Try
showing a draft to colleagues with fresh eyes and asking them what
they think your main points are. If they can’t do that accurately, then
you’re not being clear enough.
Your ideal should be to write so unmistakably that your readers can’t
possibly misunderstand or misinterpret. Anything that requires undue
effort from them won’t be read with full attention—and is bound to be
misunderstood.
45
46. Make Your Writing Easier to Read
Put your readers in your sentences.
X Funds in a participating employee’s account at the end of each six
months will automatically be used to buy more stock unless a
“Notice of Election Not to Exercise Purchase Rights” form is
received from the employee.
☺ Once you begin to participate, funds in your account at the end of
each six months will automatically be used to buy more stock
unless you turn in a “Notice of Election Not to Exercise Purchase
Rights” form.
46
47. Complete and Concise
Refer to the reader’s request or order specifically
X We are shipping your order No. 007 of 21 December this
afternoon.
☺The five Sony 3DTVs (modelTV27) you ordered will be shipped
this afternoon and should reach you by Friday, 18 January.
47
48. Staying Customer-Focused
In positive situations, use ‘you’ more often than ‘I’. Use
‘we’ only when it includes the reader.
X We provide health insurance to all employees.
☺ You receive health insurance as a
Procter & Gamble employee.
48
49. Keep Your
Language
Simple
49
Simplicity breeds clarity. Strive to use short
words and sentences.
Over the years, research has confirmed
again and again that the optimal average
for readable sentences is no more than 20
words.
You’ll need variety to hold interest—some
very short sentences and some longer
ones—but aim for an average of 20 words.
With every sentence, ask yourself whether
you can say it more briefly.
50. Keep Your Language Simple
NOTTHIS BUTTHIS
Efficiency measures that have been
implemented by the company with strong
involvement of senior management have
generated cost savings while at the very
same time assisting in the building of a
culture that is centred around the value of
efficiency.We anticipate that, given this
excising of unnecessary expenditures and
enhanced control of other expenditures, the
overall profitability of the company will be
increased in the near term of up to four
quarters.
Our senior management
team has cut costs and made
the company more efficient.
We expect to be more
profitable for the next four
quarters.
50
300 Business Communication
51. Show, Don’t Tell
• You probably heard writing teachers in school say, “Show,
don’t tell.”
• It’s excellent advice no matter what you’re writing—even
business documents.
• The point is to be specific enough that you lead your readers
to draw their own conclusions (conclusions that match yours,
of course), as opposed to simply expressing your opinions
without support and hoping people will buy them.
51
300 Business Communication
52. Keep Your Language Concrete
NOTTHIS BUTTHIS
He was a bad boss. He got a promotion based on his
assistant’s detailed reports, but then—
despite the company’s record profits—
denied that assistant even
routine cost-of-living raises.
The company lost its focus and
struggled.
The CEO acquired five unrelated
subsidiaries—as far afield as a paper
company and a retailer of children’s
toys—and then couldn’t service the $26
million in debt.
52
300 Business Communication
53. DiscussionWeek 1:
▪ Locate an example of professional communication from a
reputable online source. It can reflect any aspect of business
communication, from an advertisement or a press release to a
company blog or website. Evaluate this communication effort in
light of any aspect of this lesson that is relevant to the sample
and interesting to you. For example, what medium is used? Is the
piece effective? Ethical?
▪ Write a brief analysis of the piece (2-3 paragraphs), citing specific
elements from the piece and support from the lesson discussed.
▪ Post your analysis in the Discussion. Post at least 2 comments on
others’ posts.
Bovee, C., & Thill, John. (2012). Business Communication Essentials (5th Ed.). Upper Saddle River, N.J: Prentice Hall