The document highlights the significance of employee satisfaction and selfless leadership in enhancing productivity and customer satisfaction, aiming for substantial business growth. It emphasizes the importance of creating opportunities, effective decision-making, and maintaining positive relationships within teams and with customers. Additionally, it discusses strategies for identifying profitable markets and optimizing business processes through a culture of collaboration and innovation.

1. sanjeev bahadur
m.tech,mba,upsc topper
(ex cmc ltd,hcl-hp,Sr VP/ED Intergraph-RIL,Expert Panel
Member -PHDCCI)

2. G
"People will forget what you
said. They will forget what
you did. But they will never
forget how you made them
feel." — Maya Angelou

3. 1.Discover the importance of increasing Employee Satisfaction
,Employee Productivity by 20% in same 8-9 hours work per day.
2.How progressive selfless leaders can increase Customer Business
and Profitability by 22-25 % per annum through Customer Delight,
Innovation and happiness !!!
3.How to win and create wealth for our employer’s, happiness ,
growth for our team’s through concrete opportunities!

4. Potential Markets for your Business !!

5. Save and Invest 20% per annum from your net
salaries on Appreciating Assets after cross checking!
Save Money while buying depreciating Brands!

7. Do you know there is 5-20% Probability of
selling to a new prospect and 60-70% Probability
of selling to an existing customer !!!

12. Remember, 2 and 2 is 22 in business and
not 4,even a school boy, girl can do that!

14. ..

16. 2.Do we know it takes 8-10 business visits per
Customer/Prospect can ensure Order Closure %
to almost 100%!

17. 1.Our daily “Thought, habits, action, priorities..
determine our destiny”….Thoughts travel far…World famous
Swami Vivekanada. Most of people or situations we
encounter in life are attracted by our thought vibrations.
2.Learn to create new Business opportunities before your
Business Rivals grab these opportunities….!

18. Service quality
model

22. Do you use “ Intution or Reasoning” to solve problems?
Do you have a “Cool Mind and a Calm Heart
with balanced emotions” ?

23. 2.“Think Smart. Think Original.Think,Implement ahead of
Time and Competition”
3.The first step in exceeding your customer's expectations
is to know those expectations….Roy H. Williams

24. Everyone talks about building a relationship with
your customer. I think you build one with your
employees first………Angela Ahrendts

25. Can we both guide our team 30 minutes in the morning
and evening respectively?
Can we work independently on our strengths 7 hours a
day?

26.  Diagnose, Solve problems ,implement solutions!
 Can we give credit to our team when we succeed!
 Take responsibility for an occasional failure!
 Improve team’s productivity by 20% so that
 Our Project’s cost comes down by 5-7%.
 Take care of annual inflation of say 9%-10% per annum in India
for long duration contracts costing.
 Our daily Time-Table and list of activities decides our
productivity and quarterly progress.
 Can we create consensus through decentralized decision making
and calculated risk taking while mapping opportunities?
 Are we competitive, focused on attractive , profitable business
opportunities …while being ahead of time and competition!!!!!

27. Is our decision making positive with a
“Reward to Risk ratio of 10:1”?

28. Companies and their brands
need to reach out and
speak directly to
consumers, to honor their
values, and to form
meaningful relationships
with them. They must
become architects of
community, consistently
demonstrating the values
that their customer
community expects in
exchange for their
loyaltyandpurchases.
Simon Mainwaring

29. Branding is not merely about differentiating
products; it is about striking emotional
chords with consumers. It is about
cultivating identity, attachment, and trust to
inspire customer loyalty. Chinese brands
score low on attributes such as
'sophisticated,' 'desirable,' 'innovative,'
'friendly,' and 'trustworthy.'

30. ,

31. WINNING INVOLVES
OPPORTUNITIES OR PROJECT IDENTIFICATION
TEAM IDENTIFICATION
RESOURCES/SKILLS IDENTIFICATION
GOAL(s) IDENTIFICATION/ARTICULATION
WORK BREAKUP and DISTRIBUTION TO TEAM MEMBERS
ESTIMATE TIME,COSTS,TOOLS,SOFTWARE INVOLVED
IMPROVE TEAM PRODUCTIVITY,EFFICIENCY BY 20% if required
through OUTSOURCING
UNDERPROMISE and OVERDELIVER THRU SELFLESS LEADERSHIP
PROCESS INNOVATION,STANDARDIZATION and RESULTS
DOCUMENTATION
MAINTAINING CONFIDENTIALITY

32. Always go Top- down in any organization
and maintain good PR!

33. 1.“THE MORE ONE GIVES,THE MORE ONE
GETS”….SWAMI VIVEKANANDA
2. SELFLESS ACTION IS BETTER THAN
INACTION”….LORD KRISHNA
3.“SENSE PLEASURES LEAD TO
SUFFERING”…GURU PARAMHANSA
YOGANANDA…SRF,USA
BALANCED DEVELOPMENT OF TEAM

34. "A cranky and ruthless boss creates a
toxic organization filled with negative
underachievers who ignore
opportunities; an inspirational,
inclusive leader spawns acolytes for
whom any challenge is surmountable."
!!.....Create a peaceful ,happy work
environment !!Create healthy
competition……

36. Create a new” Profit Center” and a Team with relevant
skills.
Create a New Business Model to generate Rs 100 crores
p.a to USD 1 billion over10-12 years timeframe !

38. economics to derive five forces that
determine the competitive intensity
and therefore attractiveness of an
Industry. Attractiveness in this context
refers to the overall industry
profitability. An "unattractive" industry
is one in which the combination of
these five forces acts to drive down
overall profitability. A very unattractive
industry would be one approaching
"pure competition", in which available
profits for all firms are driven to
normal profit. This analysis is
associated with its principal innovator
Michael E. Porter of Harvard
University.Porter referred to these
forces as the micro environment, to
contrast it with the more general term
macro environment. They consist of
those forces close to a company that
affect its ability to serve its customers
and make a profit. A change in any of
the forces normally requires a business
unit to re-assess the marketplace
given the overall change in industry

39. For Foreign Projects, examine G-20 countries
where TCS is not present!
Create new contacts, new business lines, new
contracts, with higher profitability even in india !

40. Give them business problems and ask them to find
solutions ,contacts, prospects using research data and
innovation .Once a quarter- review your goals, progress
and retrain your staff, if necessary!

41. Remember, you are the” Brand and living
Legends”!

43. Your team career’s should take-off !
Proposed “Profit Center “should generate 8X- 10X of
Salaries per group per year after critical mass is attained!!

44. The second part will be illustrated by
two case studies: the Daimler-Chrysler
(a failure) and the Cloetta Fazer (a
success) mergers. The first case
represents the complexity that leaders
can meet in any international merger.
It is the typical frame where the
cultural issues have been
underestimated. On the other hand,
Cloetta Fazer is one of the successful
mergers that can be taken as a
reference for managers in future
merger integration. In that case, the
pre-merger phase played an important
role in the integration process because
each aspect of the cultural differences
was identified and a new and shared
corporate culture was implemented.

45. Think and create new business divisions with current target of
Rs100 crores p.a turnover each to USD 1 billion over 10-15
years ,Create a Roadmap, milestones, identify resources, smart
team, customers with funds, selfless leaders!

46. Can you “Think and Feel “ like your team
members and customer’s? Use “Intution” to
improve decision making quality!!

47. 1.Examine all solutions threadbare and encourage decentralized
decision making, costing, consensus building wherever possible.
Allow team members “Learning by doing”…Dr Udai Pareek ex IIM
Ahmedabad and who drafted CMC’s progressive HR policies.!!
2.Former PM Rajeev Gandhi laid emphasis on “Theory plus Practice”
for Training and Development

48. Keep your decision making positive with a
Reward to Risk ratio of 10:1 and calculated risk
taking!

49. Use “ Intution” to solve problems .Be calm and
balanced using a Calm mind and Calm heart!!

50. However, keep an open mind and open heart!
Adjust , Adapt and Change according to evolving
situations.

51. Motivate, Mentor your “Team and Customers with an open mind and
heart” .Check what is the latest going on by International research.
Do costing carefully on year by year basis.
Check your Organization’s Mission, Vision, Organization structure,
policies and also your Customer’s Goals, Vision, Budget. “Under
promise ,over deliver”. Create Road Map, Milestones, Constraints,
Budget and approvals.

52. ..

57. Also see B2B Marketing by Oxford Univ Press by same authors

58. Add Color to your Team’s Performance….You
are Hero’s/Heroine’s of today and tomorrow !

59. We can become a News Creator, News Reader or a Clapper boy…..!!!The
choice is our’s………
Do we know our” Ego,Anger,Greed,Jealousy,Lust,Attachment,Fear”
retards our team’s,customer’s,company’s progress?

60. “Live each present moment completely and the
future will take care of itself. Fully enjoy the
wonder and beauty of each instant.”

61. Educationa)M.Tech(IIT,Delhi),MBA(IIFT,
Delhi)
c) BE (DCE,DU) d) UPSC Topper

62. Be “Even minded in Happiness and Sorrow ,Gain
and Loss , Pleasure and Pain”….Lord Krishna

63. Discover yourselves in silence!!!
Life is a great adventure but don’t land in a
hospital on the way!

64. 1. Meet Joint Secretary, Secretary,MOS,after reading the Union Budget
and Govt priorities,and meet CMD of PSU’s in Min of Urban
Development,Railways,Defence,MHA,Telecom,Education
,DRDO,CSIR,DST,Health…
2. One shall certainly get Rs 1000 crores of Leads with funds p.a..Get
Tender specs… drafted as per your process by limiting
Competition…!So your T….CS ‘s EPS goes up….and new
opportunities are created for your team and solutions for your
Customer/Prospects……!

65. 2.Identify your team, business consultants, external experts,
technology processes,business flow charts, costing and
pricing,identify your likely competition,likely experts,tender
requirements,likely competition,likely alliances.Supplement
your teams with missing skills from outside,low cost
assistance……..!!Help them develop Tenders…..if not drafted
already…!
Remember you have a great T.ata brand backing you and
CMC experience of Govt projects behind all of you.

70. Queries please!
Thank you for your patient listening.India is
going through an irreversible development
phase and world G-20 countries are in trouble
!!!Do you want your teams and customers to
grow ?
Any Queries please……….?
Sanjeev Bahadur ,see
SlideShare/Linkedin……