Nilesh Profile 2016

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Nilesh Kumar Demmita nilesh.demmita@gmail.com
+1 607-654-8426
Objective
Manage and execute Development/Maintenance/Support/Infrastructure projects/programs.
Experience Summary (14 + years in IT)
• Service Delivery Manager with extensive experience in Services Management, People, Risk
management, Technology, Planning, Analytical, Financial and Administrative skills.
• Successfully executed projects involving Enterprise applications
• Support Global Infrastructure (Global Data center) operations with ITIL framework
• Expertise in managing customer operations across US, UK, Australia geographies
• Proven People management and competency development in Mainframe technologies
• Managed Large transition projects, complex upgrade projects with onsite/offshore model
• Domain expertise in Banking, Credit Card, Energy & Utilities, Manufacturing & Telecom
Work Summary
• Working as Mainframe Competency Head in Wipro Technologies, Norcross, Georgia, USA.
Skills
• Management Development, Maintenance, Transition & Infrastructure Projects
• Management tools MS-Office suite & MS-Project
• Infrastructure Wintel/VMware, Mainframes, Linux, Storage, Backup , AD
Citrix, Data centers & Disaster Recovery
• Domains Banking (Retail & General Ledger), Telecom (Wireline) , Energy &
Utilities, Manufacturing & Finance (Credit Card) & M2M (IoT)
• Quality Systems ITIL framework (Incident, Problem, Change & Task management)
• IBM Technology COBOL, EZYTRIEVE, JCL & VSAM
• SAP Technology SAP Basis
• EAI Technology MQ, Tuxedo
• Data Base IMS DB, DB2, IDMS, Oracle & SQL
• Interactive System IMS DC, CICS
• Operating System Z/OS, HP-Unix, Windows
• Tools Clearcase, ClearQuest, Remedy & Service now
• Scheduling Jobtrac, CA 7 & Control M

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Education
Master of Technology from IIT-BHU (Banaras Hindu University), Varanasi, India in 2001.
Achievements
• Successfully implemented DM Saves (saves of around $400,000) for AMEX business.
• Awarded with outstanding performance by Syntel in 2002.
• Awarded outstanding performance by TEXAS Utilities in Legacy CIS application.
• Successful completion of Environment Support Service Transition in Capital One, UK.
• Successful completion of Legacy Transition (Apps & Infra) for Origin Energy in Australia.
• Successfully Implemented complex SQL server upgrade project in Origin Energy, Australia.
• Global Mainframe Competency Development in Wipro Technologies
• Successful completion of large Infrastructure transition and steady state services
Certifications
• DB2 for Z/OS Database Associate
• ITIL v3 foundation certification
• Dale Carnegie Certification on High Impact Presentation skills
• American Management Association certification on High Impact Decision Making
• Franklin Covey Certification on Seven Habits for Highly Effective people.
• Certified Talent Transformer in Wipro
• Project Management certification from Wipro PM Academy.
Professional Experience
Organization Wipro Technologies Ltd.
Customer Global Customers Period July 2015 – Till Date
Project Details Global Mainframe Competency supports Application and Infrastructure
services/solutions to Global customers. Competency Development, Delivery
Assurance, Resource Management, Pre-Sales Support & Knowledge
management for Global customers on RIM and hosted Infrastructure.
Environment Mainframe Technologies Location Norcross, Georgia US
Team Size 500 Role Competency Manager
Responsibility • Demand Management for Global Mainframe projects
• Competency Development for Mainframe & Midrange services.
• Rollout and standardization of ITIL services across Global projects
• Design Competency framework and review progress
• Delivery assurance and Pre-sales support for Global projects
• Support automation and lean Implementation
• Plan and track Mainframe upgrades (Z9/Z10 to Z12 & Z114)

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Customer Corning Incorporated, NY Period June 2014 – June 2015
Project Details Corning is one of the global giants involved in speciality glass and optical
fiber manufacturing. Corning has various plants across the globe along with
Datacenters globally to support their IT Infrastructure. Project is to support
Infrastructure services for all Global Datacenter and plant operations.
Environment Datacenters management, Disaster
recovery services, & Database services
Location Corning, NY, USA
Team Size 140 Role Service Delivery
Manager
Responsibility • Oversee Datacenter Infrastructure availability and maintenance
• Manage Critical Incidents & drive to immediate closures
• Regular analysis of tickets and trending. Derive & drive SIPs on process,
tools & automation
• Timely documentation of existing Infrastructure setup & deployment
• Review availability, scalability & capacity planning for available
Infrastructure
• Timely reviews/analysis of Infrastructure components and create
performance summary reports
• Manage risk register and timely action of risks with mitigation plans
• Meet Organizational performance matrices as per applicable policies
• Perform & participate in various quality & risk audit compliances
• Extend support to customer teams for business benefits. Manage & run
inflight projects along with service automations.
Customer Global Customers Period March 2013 – May 2014
Project Details Global Mainframe Competency supports Application and Infrastructure
services/solutions to Global customers. Competency Development, Delivery
Assurance, Resource Management, Pre-Sales Support & Knowledge
management for Global customers on RIM and hosted Infrastructure.
Environment Mainframe Technologies Location Bangalore, India
Team Size 350 Role Competency
Manager
Responsibility • Demand Management for Global Mainframe projects
• Competency Development for Mainframe & Midrange services.
• Rollout and standardization of ITIL services across Global projects
• Design Competency framework and review progress
• Delivery assurance and Pre-sales support for Global projects
• Support automation and lean Implementation
• OEM & Vendor Alliance management (IBM, CA, Susse, etc.)
• Plan and track Mainframe upgrades (Z9/Z10 to Z12 & Z114)

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Customer CitiBank Period February 2012 – February 2013
Project Details Global Environment Build and maintenance of CITI RUSA environments.
Manage all RUSA environments as single point of contact with co-ordination
across global touch points.
Environment COBOL, JCL, DB2 & CICS. Location USA (New York)
Team Size 10 Role Project Lead
Responsibility • The project involves execution and coordination of legacy environments
build out, posting, testing and data activities for all CITI North America
Environments and for Global Product Environments.
• Prepare plans and provide cross team communications on status and
required activities.
• Responsible to ensure all build and post-build activities are accomplished
on-time and within budget expectations.
• Point of contact for all stakeholders to update on Environment plans,
changes, etc. Status reporting, trend analysis, etc.
Customer Pitney Bowes Period February 2011 – November 2011
Project Details Customer provides the world's most comprehensive suite of mailstream
solutions to help companies manage their flow of mail, documents and
packages. From creation, production and distribution, to end-to-end
mailstream management, customer makes communication flow better every
step of the way. Project involves enhancements to existing Application
design which spanned across various technologies (Siebel, Middleware,
Mainframe & SAP) for Bill consolidation across systems.
Environment COBOL, JCL, IMS, SAP CRM, SAP FICO,
SIEBEL & EAI.
Location USA (Connecticut)
Team Size 15 Role Project Manager
Responsibility • Responsible for Estimations, Requirement Gathering, Design reviews,
Project Execution, Project Monitoring, Project Reporting, Project Resource
Management, Project Cost Management, Project Risk Management,
Implementation of the Project, Facilitating communication and co-
ordination between Customer teams and Project team. Status reporting,
Quality metrics generation, trend analysis, team management, appraisals
and customer value creation.
• Ensure Project milestones of Design, Coding, and Testing met at agreed
timelines. Any risks are mitigated with proper mitigation strategies.
• Involves conversion of 4.2 million customer data across SAP, Mainframes
& Siebel applications.
• Achieved 7/7 CSAT for the project Implemented which had a revenue of
0.8 M USD.

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Customer Origin Energy, Australia Period February 2009 – January 2011
Project Details Execute and Implement SQL Upgrade project moving Usage application from
SQL 2000 to SQL 2008 environment. Support and Manage Retail IT
applications of Origin Energy. Cost of the entire project is > 1M AUD.
Environment Project Management, Environment
Management, SQL 2000 applications,
Legacy Applications, Java & Middleware
applications
Location Adelaide, Australia
Team Size 9 Role Project Manager
Responsibility • Execute and Manage SQL 2000 to SQL 2008 Migration of legacy
Application Project for Origin Energy in Australia.
• Estimation, Planning, Execution, Risk Management & Resource
Management for the legacy Migration Project. Status reporting, team
management, work allocation, Quality metrics collection & trend analysis.
• Infrastructure Build, virtualization and hosting of application on the new
platform till cutover of old application to new application.
• Value of the project our project scope is around 0.6 million AUD, CSAT
rating achieved for the project is 7/7.
Project Details Application Outsourcing Transition for Mainframe Legacy Application for one
of the top 3 Energy Suppliers in Australia region. Transition of Mainframe
Application, Database Administration and System Administration related
activities. Steady State operation for Retail IT applications. Transition close
out activities for Retail IT applications. Environment Management process
design and maintenance of Retail IT environments. Revenues > 0.7M AUD
for transition of applications.
Environment COBOL, IDMS, Z8 Sys Admin, DYL280,
Control M
Location Adelaide, Australia
Team Size 20 Role Transition Lead
Responsibility • Transition lead to complete effective transition of Application services,
Database services and System Administration services for Mainframe
Legacy Application.
• Re-alignment of ITIL processes part of Transition and measuring their
effectiveness. Metrics data analysis and trend analysis.
• Responsible for Steady State operations in Mainframe Legacy Application.
• Environment Management for Retail IT Non Production Environments.
• Security framework review for Retail IT applications.
• License and contracts review for Retail IT applications along with IVR
mechanism implementation for Retail IT support applications.
Customer Capital One UK Period March 2007 – November 2008
Project Details The Capital One Group is a top ten credit card issuer in both the United
States and UK, with more than $142 billion in managed loans and
approximately 50 million world-wide customers, serviced by approximately
32,000 employees. Environment Support for Card platforms.

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Environment COBOL, JCL, DB2, VSAM, CICS, REXX,
UNIX, ORACLE, TUXEDO & Weblogic
Location UK (Nottingham)
Team Size 15 Role Environment Lead
Responsibility • Responsible for System design, Test Analysis, User interface Creation,
Testing, Implementation and post implementation Support for BASS and
ORBIT Credit card applications.
• Responsible for maintaining and enhancing the Card platform
environments.
• Guiding Environment team in achieving project milestones.
• Transitioning Environment Support from Client to Wipro managed
service.
Customer Pitney Bowes Period January 2006 – February 2007
Project Details Handling Cross tower Development projects (GMS, OASIS, OTPP & DR2).
Pitney Bowes provides the world's most comprehensive suite of mail stream
solutions to help companies manage their flow of mail, documents and
packages. From creation, production and distribution, to end-to-end mail
stream management, PB makes communication flow better every step of the
way.
Environment COBOL, JCL, IMSDB/DC, DB2,
EZYTRIEVE, SAP BW, SIEBEL & EAI.
Location Bangalore
Team Size 15 Role Module Lead
Responsibility • Responsible for estimation, development of new business solutions,
identify & add new business features to the system as per the Client and
User requirements.
• Responsible for design roll out and reviews at different phases of SDLC.
• Responsible for project monitoring, implementation & success.
• Guiding team in achieving project milestones.
• Tracking efforts of resources and generation of Metrics.
Organization Capgemini India Pvt Ltd.
Customer TEXAS Utilities Period August 2004 – December 2006
Project Details Production Support & Maintenance for Capgemini Energy. TEXAS utilities are
the major power generation and distribution company in the state of Texas.
Oncor and Retail segments are the work areas in which most of the
generation and distribution works are split into. Majority of customers rely
on TXU as the distribution source of energy in the state of TEXAS. Capgemini
energy provides energy solutions for TXU.
Environment COBOL, JCL, VSAM, IMS DB/DC, DB2,
CICS
Location Bangalore
Team Size 10 Role Senior Consultant
Responsibility • Responsible for development and enhancement in the Service Order &
Oncor Billing system. Identify and add new business features to the
system as per the Client and User requirements.

Nilesh Profile 2016

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