Michael Eoga has over 15 years of experience leading IT operations and infrastructure teams in healthcare, retail, and pharmaceutical companies. He has a track record of reducing costs and improving efficiencies through initiatives such as server virtualization, cloud migrations, and hardware refreshes. Eoga's expertise includes areas such as cloud architecture, network operations, security, project management, and managing multi-million dollar budgets.

1. MICHAEL G. EOGA
E-Mail – eoga@att.net 20 Jinella Court, Boonton, NJ 07005 Cell – 973.723.6180
LEADERSHIP PROFILE
Senior IT Management professional with diversified expertise in the healthcare, retail, pharmaceutical, computer services,
and telecommunications industries. Over 15 years of IT leadership experience in driving initiatives that reduce cost,
increase operational efficiencies, and develop top talent. Extensive proficiency in IT service delivery, cloud architecture,
network and data center operations, unified communications, IT security, disaster recovery, project management, financial
forecasting, managing IT budgets exceeding $20M, RFP’s, client services, vendor and outsourcing management. Additional
strengths include planning, change management, effective decision-making, proven strong leadership, team building, and
relationship management skills. Certifications include ITIL v2011, CCNA, Six Sigma Green Belt, and Six Sigma Black Belt.
PROFESSIONAL EXPERIENCE:
ARCHCARE 2016 to Present
Senior Director, IT Operations, New York City, NY. April 2016 – Present
Head of Corporate IT Operations Team supporting 2,000 clients domestically. Responsible for staff of 13 employees
covering IT Help Desk, Desktop Services, Infrastructure, Network & Voice Services, IT Security, Project Management,
Windows Server & SAN Support, Virtualization, Managed Services, Vendor Relationships, and IT Sustainability.
 Dominican Sisters Integration – Successfully planned and completed Phase 1 of a new subsidiary into
ArchCare including the move of regional HQ from Ossining, NY to Valhalla, NY.
 Ransomware Risk Mitigation – Developed comprehensive program to minimize the risk of any potential
business disruption due ransomware, viruses, or malware. Program included deployment of ESET Endpoint
Security, CrowdStrike Falcon IPS, PhishMe Reporter, and revamped Patch Management methodology.
 IT Help Desk Overhaul – Redesigned support model for internal IT Help Desk including introduction of 7x24
coverage, call distribution via Avaya Contact Center Manager, On-Call support, and proactive monitoring.
DAVID YURMAN ENTERPRISES, LLC 2014 to 2016
Director, Enterprise Architecture / IT Infrastructure, New York City, NY. July 2014 – March 2016
Head of Corporate IT Team supporting 850 clients worldwide managing budgets of $4M Opex and $1.8M Capex.
Responsible for staff of 9 employees covering IT Service Desk, Desktop Services, Infrastructure, Network & Voice
Services, IT Security, Service Delivery, Project Management, Windows Server & SAN Support, Virtualization, Managed
Services, Vendor Relationships, and IT Sustainability.
 Oracle R12 Planning – Worked with consultant PwC to develop reference architecture for company’s new
Oracle R12 implementation, and negotiated & secured Oracle Unlimited License Agreement (ULA) for $1.8M.
 VMware ELA – Developed plan to secure VMware vSphere6 Enterprise Licenses Agreement (ELA) for the
seamless transition of business critical servers to the cloud for increased reliability and DR purposes.
 Distribution Center Opening – Led IT team in the installation of a new Data Center and deployment of core
infrastructure network and voice services in support of company’s new Distribution Center in Lyndhurst, NJ.
 Cisco UCCX 10.5 Upgrade – Implemented new Cisco Unified Communications Call Manager within all US sites.
 eCommerce & Customer Care Center Launch – Provided key infrastructure upgrades and capabilities in
support of the launch of the company’s new eCommerce web site and customer call center.
 NYC Renovation Project – Led IT team in the setup of WAN/LAN infrastructure and moves of ~300 personnel
 Cyber Security Program – Headed up IT team in launching hardening initiatives of IT security infrastructure.
 Symantec Enterprise Vault Storage Archiving Solution – Implemented new vaulting solution and HP 3PAR
SAN infrastructure for moving old data to lower-cost storage to improve system performance and backup times.
 Tape/Tapeless Backup Solution – Implemented new Veritas LTO6 tape and Veeam tapeless backup
solutions dramatically reducing backup time by a factor of four and increasing capability for future growth.
 Pro-Active Monitoring of Systems and Networks – Led initiative to put in place new processes and toolsets
using SolarWinds and Cisco Prime for the proactive monitoring of all WAN/LAN and system resources .
 Windows 7 / Laptop Refresh – Completed upgrade to Windows 7 and instituted multi-year strategy to
ensure all newly deployed workstations were laptops for business continuity purposes.
 IT Concierge Desk & Executive Support – Introduced new IT Concierge Desk and processes for providing
‘white-glove’ service to the company’s senior leadership 7x24.
 IT Service Desk Improvements – Rescued flailing project by rolling out IT Service Management (ITSM)
toolset BMC FootPrints for the tracking of incidents, problems, service requests, and assets across all of IT.
 Oracle HCM – Worked with extended IT and HR teams for the integration of Oracle Human Capital
Management (HCM), Oracle’s cloud based HRMS solution, with internal IT systems.
 DY Intranet Launch – Partnered with HR to implement new company Intranet site based upon Jive Software,
a cloud provider specializing in collaboration solutions, and cloud based single sign-on (SSO) solution Okta.

2. Cell – 973.723.6180 MICHAEL G. EOGA – Page 2 of 4 E-Mail – eoga@att.net
LIFECELL CORPORATION 2013 to 2014
Director, IT Infrastructure, Bridgewater, NJ. August 2013 – July 2014
Head of Global IT Infrastructure Team supporting 1,100 clients worldwide managing budgets of $1.6M Opex and $1.7M
Capex. Responsible for staff of 12 employees covering IT Help Desk, Desktop Services, Infrastructure, Network
Services, Service Delivery, Project Management, IT Lifecycle, Windows Server Support, Oracle R12 DBA Support, Red
Hat Linux Server Support, Field Services, Procurement, Managed Services, Vendor Relationships, & IT Sustainability.
 iPad4 Deployment for Field Sales – Led IT team in planning and deployment of iPad4’s to 200+ Field Sales
personnel based in the US and Canada.
 Managed Print Services – Implemented new managed print services solution throughout the company in an
effort to realize savings of $60K annually over in-house solution.
 EMC Avamar Tapeless Backup Solution – Replaced aging tape solution vastly reducing backup times,
increasing reliability, and aligning company with long-term backup and data retention strategy.
 EMEA HQ Relocation – Led IT team in planning and execution of the successful physical move of LifeCell’s
European HQ, including Server Room and business critical systems, from Kidlington to Oxford, UK .
KNOWLEDGEPOINT360 GROUP 2010 to 2013
Global IT Support Services Director, Lyndhurst, NJ. November 2010 to August 2013
Head of Global IT Services Team supporting 850 clients worldwide utilizing 250+ servers with budgets of $3M Opex and
$1.5M Capex. Responsible for staff of 20 employees covering IT Service Desk, Desktop Services, Infrastructure,
Network & Voice Services, IS Security, Service Delivery, Project Management, Outsourcing Management, System
Architecture, IT Lifecycle, Windows Workstation & Server Engineering, SQL Server DB Support, Field Services,
Procurement, Managed Services, Vendor Relationships, and IT Sustainability.
 Corporate Headquarters Relocation Project – Led IT team in planning, design, and execution of the
physical move, including primary data center and business critical systems, from Secaucus to Lyndhurst, NJ.
 Data Center Hardening & Redundancy – Implemented multi-year plan to harden data centers in US & UK by
implementing new UPS & HVAC systems, eliminating single points of failure in voice & data systems, and
introducing vendor diversity in multi-national network for resiliency purposes.
 Cloud Provider Expansion – Successfully transitioned and expanded customer facing IaaS/PaaS applications
from Rackspace to Windstream Hosted Solutions reducing annual operating costs by 40%.
 Business Continuity – Developed and deployed distributed VMware & NetApp SAN strategy in multiple US/UK
data centers for the replication of business data and applications critical to daily operations and customers.
 Backup & Recovery – Implemented new tape backup solution in US & UK to ensure all company data was
properly saved, vastly reducing backup times by 60%.
 VoIP Deployment – Provided leadership in deploying new VoIP phone system in 10 out of 11 sites worldwide.
 Windows 7 / Laptop Refresh – Implemented multi-year strategy to upgrade to Windows 7 Professional and
ensure all workstations were laptops for business continuity purposes.
 Apple Mac Support – Broadened in-house support of Apple Mac workstations through formal training of IT
support staff and implementing new 3rd
party support service.
 Speakers Bureau New Customer Launch – Led team to ensure all back-office systems were procured,
configured, and hardened for the support of major customer with significant revenue for the company.
 TGaS Advisors Relocation Project – Led IT team in planning, design, and execution of the physical move,
including Server Room and business critical systems, in East Norriton, PA for key division of KP360.
 Hurricane Sandy – Executed business continuity plan with less than 18 hours downtime resulting in cash
award from the CEO and CFO.
CATALENT PHARMA SOLUTIONS 2009 to 2010
Director, Infrastructure Services, Somerset, NJ. March 2009 to July 2010
Head of Infrastructure Services Team supporting 9,000+ clients worldwide utilizing 7,000+ workstations and 600+
servers. Responsible for staff of 10 and 40 FTE’s through Atos Origin outsourcing agreement covering Project
Management, Outsourcing Management, System Architecture, IT Lifecycle, Desktop Management, Server Engineering,
Database Support, Network Services, Field Support, IT Procurement, Vendor Relationships, and IT Sustainability.
 Active Directory Project – Led team in completing Phase I of migrating 39 legacy Catalent NT domains to
new single Active Directory environment.
 WINS Consolidation – Addressed chronic trust relationship and outage issues by reducing the number of
WINS servers from 55 worldwide down to three.
 Server Virtualization – Led team in reducing overall physical server footprint by 107 units in 12 months
through virtualization and consolidation on the VMware vSphere 4 platform. Run costs reduced by $110K.
 SOX Compliance & Remediation – Provided major contributions in reducing the number of outstanding SOX
remediation items from 115 to four. Also instituted new compliance processes and controls for future audits.

3. Cell – 973.723.6180 MICHAEL G. EOGA – Page 3 of 4 E-Mail – eoga@att.net
SANOFI-AVENTIS PHARMACEUTICALS 2000 to 2008
Senior Manager, IT Asset Management, Bridgewater, NJ. April 2007 to December 2008
Head of the US Infrastructure Services – IT Asset Management Team supporting US Pharmaceutical Operations business
unit of 3,000 Home Office clients. Responsible for staff of 9 managing IT Hardware Budgets of $4.35M covering IT
Hardware and Software Procurement, Invoice Management, Data Validation, Maintenance Contracts and License
Management, Vendor Relationships, Warehouse Operations, and IT Sustainability.
 2008 Laptop Refresh Project – Provided leadership in supporting the deployment of 2,500 new Lenovo T61
and X61 laptops for Home Office clients and disposal of 3,500 old IBM ThinkPad T40’s.
 2007 Physical Inventory – Successfully led team in conducting Physical Inventory of over 44,000 IT assets.
 Warehouse Relocation Project – Oversaw team in relocating centralized Warehouse Operations from R&D
site to US Pharma Ops site. Achieved $700K cost avoidance from original 2006 project plan.
 MFP’s for the US Field Sales Force – Led effort with IS, Sales Operations, and Finance teams to identify and
deploy 8,000 HP OfficeJet 6310 MFP’s to the US Field Sales Force. Due to vendor pricing negotiations and
corporate HP PurchaseEdge Program membership, achieved $350K in procurement savings.
 Sold Salvage Program Overhaul – Revamped Sold Salvage Program used for the sale and proper eco-
friendly disposal of IT equipment that has reached end-of-life. Developed new Consignment and Auction
Processes that increased return on IT assets sold by 20% and achieved $3.5M in revenue over 4 years.
Senior Manager, Client Support, Bridgewater, NJ. April 2003 to April 2007
Head of the US Infrastructure Services – Client Support Team supporting US Pharmaceutical Operations and R&D.
Developed a staff of 17 employees, planned and implemented special initiatives, and managed annual IT Hardware
Budgets of $5M for US Pharmaceutical Operations and $2.5M for R&D.
 Project Meritage – Collaborated with Enterprise Architecture Team to evaluate and select HP TC4200 Tablet
PC as the new hardware standard for 9,000 US Field Sales clients. Effort resulted in cash award from sponsor.
 US Field Sales Hardware Deployment Project – Led $18.3M project for deploying 5,000 IBM ThinkPad T40’s
and 5,000 Dell Axim X5’s to the US Field Sales Force in 2003/2004. Achieved $620K in procurement saving.
 Regional Business Office Project – Negotiated out-tasking agreement with third party vendor to provide IT
support at five new regional business offices at minimal costs to the business.
 55 Corporate Drive Move Project – Initiated and developed new Output Management Policy, and introduced
the latest network MFP technology that reduced the deployment of personal printers. Implementation resulted
in cash award from project sponsor and achieved a reoccurring annual savings of $37K in energy costs.
 2006 Peregrine AssetCenter Project – Provided leadership in defining requirements, selecting vendor, and
setting priorities to the development team for the initial implementation of new IT asset tracking system.
 Financial Management and Planning – Developed long-term strategic plans and budgets for the business
including 2005-2007 Lease Commitments for IT Hardware - $7.4M, and 2005 Laptop and Desktop Refresh
Projects – $3.3M. Achieved $170K savings in procurement costs for IBM ThinkPad T40 laptops in 2004.
 Capital Authorization Review Process Improvement – Streamlined Capital Authorization Request (CAR)
Process to reduce workstation support costs in laboratory areas resulting in $300K of savings in IT equipment.
 Legal Support – Developed and trained resources dedicated to Legal Department for Electronic Data Discovery
requests in support of on-going litigation resulting in $187K annual savings.
Senior Manager, North America Service Delivery, Bridgewater, NJ. November 2000 to March 2003
Head of the N.A. Service Delivery Team for US Commercial Operations business unit consisting of 7,600 corporate
customers including US Field Sales Force. Developed a staff of 11, 5 Project Managers and 6 Business Integrators.
Provided leadership for the oversight of the Aventis / IBM Outsourcing Agreement including service level monitoring,
workstation deployment, deskside services, helpdesk services, network monitoring, voice services, facility management,
disaster recovery, and data center operations, i.e. server and data storage services. Successfully met financial targets
for the departmental budget of $1.5M and the IT hardware budget of $14M annually.
 Somerset Corporate Center Move Project – Directed IT team in opening new US HQ for Aventis and
relocating 1,200 clients from Parsippany to Bridgewater, NJ. Project resulted in cash award from sponsor.
 2001 US Field Sales Hardware Refresh Project – Successfully deployed 5,000 IBM ThinkPad T22’s and
4,300 HP Jornada 720’s to the US Field Sales Force.
 Broadband VPN Connectivity Solution and Remote Access Web Site – Effort resulted in cost savings of
$2M/year for US Commercial Operations.
 Regional Hub Office Project – Led IT team in establishing and supporting 7 new Regional Hub Offices
(RHO’s) for the US Field Sales Force.
 HP Jornada ADP Plan – Worked with IS Sourcing Team to implement Accidental Damage Protection (ADP)
Plan for HP Jornada’s deployed to US Field Sales Force. Plan resulted in a cost savings of $2.5M.
 KC Mainframe Decommissioning – Multi-year project to migrate existing applications and decommission
Kansas City mainframe in order to realize a $500K/month savings.

4. Cell – 973.723.6180 MICHAEL G. EOGA – Page 4 of 4 E-Mail – eoga@att.net
EDUCATION & PROFESSIONAL DEVELOPMENT:
MSEE, Polytechnic University, Brooklyn, New York
BSEE, Lehigh University, Bethlehem, Pennsylvania
IT Infrastructure Library (ITIL) Foundation v2011 Certification
Six Sigma – Black Belt Certification, 2008
Six Sigma – Green Belt Certification, 2007
Cisco Certified Network Associate (CCNA)
2007 Society of Information Management Regional Leadership Forum Graduate
Member of NJ Society of Information Management (SIM)
APPLICATIONS: Alloy Navigator, BMC FootPrints, HP Service Manager, Oracle R12, FrontRange HEAT, HP
AssetCenter, REMEDY, Clarify, SAP R/3 Enterprise, HP OpenView, SolarWinds, MS-Office, MS-Project, MS-
Visio, and Adobe Acrobat
OS SKILLS: Windows 10, Windows 8/8.1 Professional, Windows 7 Professional, Windows XP Professional
DATA CENTER SKILLS: Windows Server 2008/2012, Red Hat Enterprise Linux Server, Oracle Linux, MS-
Exchange 2007/2010/2013, MS-SCCM 2007/2012, VMware vSphere 4/5/6, NetApp SAN Storage, HP 3PAR
StorServ SAN Storage, Cisco Routers/Switches/UCCX, MS-Active Directory, and MS-SharePoint
CLOUD INFRASTRUCTURE: VMware vSphere 6, Amazon Web Services (AWS), MS-Azure, MS-Office 365,
Okta Single Sign-On (SSO)