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Why does business
strategy fail?
On average, most strategies deliver only 63% on their potential financial
performance, many executives put the figure at 50%
(Mankins & Steele 2005)

46% of the catastrophes stemmed from misguided strategies
(Carroll & Mui 2008)
Positive Bias

Only looking at success stories is like
interviewing winners at the roulette wheel and
assuming that their strategies will help you win,
too. To get a true picture of your odds of
success, you also have to interview the losers
(Carroll & Mui 2008)
What is Failure?

Financial results versus stated financial objectives of
strategies (Mankins & Steele 2005)
Writing off major investments, or shuttering
unprofitable lines of business, or filing for bankruptcy
(Carroll & Mui 2008)
By failure I don’t mean the spectacular crashes that
make the front pages, and I don't mean those due to
chicanery. I mean the invisible failures behind targets
we don’t hit, the promotions we don’t get and the
profits we don’t earn (Chussil 2005)
Design vs. Implementation
Implementation is different from execution. One has an end result run by a designated
team and the other is a daily or hourly activity that is charged to everyone in the
organisation.
20/02/2014

Ty Wiggins 35557200

6
The Strategy Process
STEP 1

STEP 2

STEP 3

STEP 4

DESIGN

COMMUNICATION

IMPLEMENTATION /
EXECUTION

EVAULATION

This covers the
strategy design,
formulation and
decision process

Whilst often
grouped in
implementation,
many author
distinguish
communication as a
n important &
separate stage

Two camps as
discussed on
whether strategy is
implemented or
executed

The formal or
informal review &
measurement of
progress against
targets

Based on the research this was the strategic process adopted for the study
Just 53% of executives characterise their companies’ strategies as emphasising a
relative advantage over competitors (McKinsey Global Survey 2011)

The reason that so many companies fail to have a successful strategy is that managers
are reluctant to make strategic choices and incorrectly see the biggest threats to their
strategy coming from outside the firm when the greater threat often comes from
inside the firm (Porter 1996)
Communication

On average, 95% of employees are unaware of or do not understand the
organisation’s strategy (Kaplan & Norton 2005)
Implementation / Execution

Strategies frequently fail not because of inadequate strategy formulation, but
because of insufficient implementation (Li et al 2008)
A key cause for missing strategy goals is that leaders do not invest the same amount
of time, energy, and resources in managing the implementation of the strategy as
they do in setting the strategy (Getz & Lee 2011)
Measurement

92% of organisations do not track the relevant KPI’s against their strategy to assess
their performance (DeLisi 2004).
Evaluation
Less than 15% of companies make it a regular
practice to go back and compare the business
results with the performance forecast for each
unit in it’s prior year’s strategic plans
(Mankins & Steele 2005).
Leadership

Mistakes in strategy can be boiled down
to two things: a wrong idea and bad
stewardship of that idea (Finklestein &
Borg 2004)
Flawed preferences of key leaders
derailed their competitive strategies
(Finklestein & Borg 2004)
“Even if a firm seems to have a superb strategy, it its culture isn't
aligned with and doesn’t promote that strategy, this ‘great’ strategy
with either stall or fail” (Schneider 2007)
“When strategy and culture are at odds, culture always wins”
(Beaudan 2001)
So, can you make improvements to your strategy process?

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Why does business strategy fail (slideshare)

  • 2. On average, most strategies deliver only 63% on their potential financial performance, many executives put the figure at 50% (Mankins & Steele 2005) 46% of the catastrophes stemmed from misguided strategies (Carroll & Mui 2008)
  • 3. Positive Bias Only looking at success stories is like interviewing winners at the roulette wheel and assuming that their strategies will help you win, too. To get a true picture of your odds of success, you also have to interview the losers (Carroll & Mui 2008)
  • 4. What is Failure? Financial results versus stated financial objectives of strategies (Mankins & Steele 2005) Writing off major investments, or shuttering unprofitable lines of business, or filing for bankruptcy (Carroll & Mui 2008) By failure I don’t mean the spectacular crashes that make the front pages, and I don't mean those due to chicanery. I mean the invisible failures behind targets we don’t hit, the promotions we don’t get and the profits we don’t earn (Chussil 2005)
  • 6. Implementation is different from execution. One has an end result run by a designated team and the other is a daily or hourly activity that is charged to everyone in the organisation. 20/02/2014 Ty Wiggins 35557200 6
  • 7. The Strategy Process STEP 1 STEP 2 STEP 3 STEP 4 DESIGN COMMUNICATION IMPLEMENTATION / EXECUTION EVAULATION This covers the strategy design, formulation and decision process Whilst often grouped in implementation, many author distinguish communication as a n important & separate stage Two camps as discussed on whether strategy is implemented or executed The formal or informal review & measurement of progress against targets Based on the research this was the strategic process adopted for the study
  • 8. Just 53% of executives characterise their companies’ strategies as emphasising a relative advantage over competitors (McKinsey Global Survey 2011) The reason that so many companies fail to have a successful strategy is that managers are reluctant to make strategic choices and incorrectly see the biggest threats to their strategy coming from outside the firm when the greater threat often comes from inside the firm (Porter 1996)
  • 9. Communication On average, 95% of employees are unaware of or do not understand the organisation’s strategy (Kaplan & Norton 2005)
  • 10. Implementation / Execution Strategies frequently fail not because of inadequate strategy formulation, but because of insufficient implementation (Li et al 2008) A key cause for missing strategy goals is that leaders do not invest the same amount of time, energy, and resources in managing the implementation of the strategy as they do in setting the strategy (Getz & Lee 2011)
  • 11. Measurement 92% of organisations do not track the relevant KPI’s against their strategy to assess their performance (DeLisi 2004).
  • 12. Evaluation Less than 15% of companies make it a regular practice to go back and compare the business results with the performance forecast for each unit in it’s prior year’s strategic plans (Mankins & Steele 2005).
  • 13. Leadership Mistakes in strategy can be boiled down to two things: a wrong idea and bad stewardship of that idea (Finklestein & Borg 2004) Flawed preferences of key leaders derailed their competitive strategies (Finklestein & Borg 2004)
  • 14. “Even if a firm seems to have a superb strategy, it its culture isn't aligned with and doesn’t promote that strategy, this ‘great’ strategy with either stall or fail” (Schneider 2007) “When strategy and culture are at odds, culture always wins” (Beaudan 2001)
  • 15. So, can you make improvements to your strategy process?

Editor's Notes

  1. Download more templates from http://fppt.com/
  2. In their article titled “Can you say what your strategy is?” Collis and Rukstad argue that many CEO’s cannot articulate their strategy, its objective, scope or advantage. As a result the employees on the frontline are frustrated because there is no clear strategy to guide their decisions and actions. They argue that it is the absence of clarity and communication of the strategy that results in a strategy’s lack of success (Collis and Rukstad 2008).I believe that there is potentially some scope to explore a version of employee engagement around the organisations strategy. This ‘Strategic engagement’ could represent a key opportunity for businesses to take extra steps between the design stage and the commencement of the implementation.
  3. The non academic books and articles generally imply that the issue is that the firm does not have the skills to implement or execution.The academic articles I argue that it is not the lack of skills but a lack of attention, focus and follow through.Assign blame at the implementation stage assumes that the business had the right strategy in the first place and in the research this is usually not discussed. It also does not examine whether the business has the skills but just not the willingness which comes back to engagement.The other aspect of the implementation stage is whether a business is too fluid or too fixed with the strategy as it rolls out. Competition internally for resources where there are different strategies across the different business units
  4. It could be argued that this step or stage of the process should be excluded because at the measurement stage all the damage is already done.I think there could be two aspects around this stage that could influence a strategies success and they are whether a review or evaluation takes place at all and if so does it evaluate the strategy against the right criteria. I have personally sat in annual strategy planning sessions that did not examine last years strategy at all.Most annual strategy processes start with a “where are we today” versus a really review or evaluation of the last strategy, its effectiveness and performance.This could be the start of a vicious circle