App Broker 2016 for ServiceNow enables the ServiceNow Service Portal to function like an enterprise app store that is also capable of optimizing license usage, maintaining license compliance and controlling deployment of desktop, mobile and cloud applications. The new solution permits organizations to significantly enhance their investment in the ServiceNow platform with service catalog managment to improve efficiency, reduce costs and lessen software audit risk.

1. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential1
Universal Enterprise App Store:
The Best of Both Worlds
App Portal 2016 Enterprise Edition
App Broker for ServiceNow™

2. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential2
Todays Presenters
TDavis@Flexerasoftware.com
Timothy Davis
Product Marketing Manager
Flexera Software
Jason Snook
Product Manager
Flexera Software
JSnook@Flexerasoftware.com
@TimothyToday
@Jason_snook

3. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential3
Increase Savings
Improve the User Experience

4. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential4
Why This Release Matters
More IT savings
- Optimizes license consumption for desktop applications, reduces initial license
purchases, true-up and renewal costs
Less Friction
- Offers employees easier access to the store and express check out
Tighter Integration with ServiceNow™
- License governance and automated deployment for ServiceNow
>> To watch this webinar on demand now click here <<

5. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential5
>> To watch this webinar on demand now click here <<

6. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential6
Is a License Required?
Organizations often purchase additional licenses, even when they have usage
rights for the products which they already own.

7. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential7
License Entitlement Verification During Checkout
• Checking Product Use Rights for each app request ensures you only
purchase new software licenses when needed.
• The following are considered to determine if license consumption is required:
– Upgrade
– Downgrade
– Right of second use
– Exemption

8. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential8
Can Employees Access the App Store from Anywhere?
Access to enterprise app store services should not be restricted or limited from
where employees can get access.

9. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential9
Authentication Support for Corporate Single Sign-on
• Provide App Portal services to employees where they work, whether in the
office or on the road and further reduce barriers to adoption.
• New support for corporate single sign-on and alternative authentication models:
– Security Assertion Markup Language (SAML) 2.0
– Open Standard Authentication (OAuth) 2.0
– OpenID authentication

10. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential10
Do employees pass over the enterprise app store in favor of
faster but riskier public options?

11. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential11
Expedited checkout
• With the New Install Now button a user can auto-generate a request for a
single item, bypassing the checkout experience altogether.
• Reduces friction in service delivery
• Improves the user experience.

12. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential12
Do Application Administrators Require Full System Rights to
Maintain Their List of Available Applications?

13. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential13
More Granular Control of Security
• Centralized catalog management functions
• Rights for catalog administrators or application owners can be limited

14. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential14
Can Flexera Software Provide License Governance and
Automation for ServiceNow Service Portal?
>> To watch this webinar on demand now click here <<

15. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential15
App Broker 2016 for ServiceNow™
ServiceNow user experience with Flexera governance and automation
• Define the list of authorized software, which is automatically published to
the ServiceNow Catalog
• Employees submit requests using the ServiceNow Service Portal
• A ServiceNow™ Orchestration Activity Pack enables
– Advance license check and license reservation.
– Software delivery to device types that most companies manage today.
>> To watch this webinar on demand now click here <<

16. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential16
App Broker for ServiceNow™ - Extends ServiceNow™ to provide a definitive list of software
services, enable software license governance and optimization, and accelerate the fulfillment of requests to any device.
Maintain ServiceNow™
Service Catalog
Automate License
Governance and
Optimization
Automate Software
Installation
 A single service portal for all requests
 Snap-in to ServiceNow™ environment
 Maintain an authorized software list
 Insight on application trends & adoption
 Understand service level compliance
 Identify bottlenecks in service workflow
 Perform advanced license check
 Reserve available licenses
 Harvest unused software through
automated reclamation
 Evaluate product use rights
 Easily remove unmanaged apps with
Smart Uninstall
Connects to:
 System Center Config Manager
 VMware AirWatch
 Casper Suite
 Symantec Client Management (Altiris)
 Monitor installation process and create
Incident when installation fails
 Provision cloud apps like Office 365,
Box, and Salesforce

17. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential17
App BrokerServiceNow
ServiceNow
Orchestration
On-prem. Cloud
FlexNet Manager
Office365
Salesforce
Box
other…
Cloud Apps
Mac Tablet Mobile PC
Managed Systems
ConfigMgr
Casper
AirWatch
Altiris
Deployment Systems
ApproversEmployees

18. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential18
>> To watch this webinar on demand now click here <<

19. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential19

20. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential20
Service Catalog Management

21. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential21
Software Services in ServiceNow

22. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential22
Summary
• App Portal 2016
– Checks product-use rights to ensure new software licenses are only purchased
when needed
– Greater accessibility for employees on-the-go from locations outside of the corporate
network or VPN
– Install Now button for faster check out process that reduces friction and delivers a
better user experience
• App Broker for ServiceNow
– Extends the power of the Service Catalog and Service Portal
– Improves efficiency and reduces costs
– Maintains continual license compliance
– Automates software deployment and reclamation

23. © 2016 Flexera Software LLC. All rights reserved. | Company Confidential23
Next Steps
1 Learn more: www.flexerasoftware.com/app-portal
www.flexerasoftware.com/app-broker
Contact your Flexera representative or Business Partner
North America: 800-809-5659
Europe, Middle East & Africa: +44 (0) 870 873 6300
Asia-Pacific: +61 3 9895 2000
2
3
Get the eBook: Requirements for Selecting a Universal Enterprise App Store
http://learn.flexerasoftware.com/AR-WP-Requirements-Selecting-Universal-App-Store
>> To watch this webinar on demand now click here <<