The document discusses creating personas for accessible user experience (UX) design that incorporate people with disabilities. It provides examples of 8 personas with different abilities, aptitudes, attitudes, assistive technologies, and demographic information. The personas are meant to help designers consider a diverse range of users and their specific needs during the design process to create more inclusive and accessible experiences.
Accessible UX: Beyond the checklist to great experiencesWhitney Quesenbery
Checklists, standards, and even patterns can only make sure that basic rules are followed. Even products that meet standards can be difficult or even impossible to use.
But the questions we want to focus on are:
- How easy, useful, efficient, and delightful is this?
- Is this something people want to use?
- Is it a great experience?
Presentation at IAAP 2015, October 22, 2015
If you had five minutes with a user of your product or service what would you ask him or her? Would you even know how to approach that person? Or who to ask? What makes a good interview anyway? Interviewing is both an art and a science, but often, both are overlooked. Taking time to ask the right questions reveals insights into the experiences we design. Everyone is has a story to tell, and everyone has insight that can inform your product, website, or service experience. But if we don’t ask good questions, we’ll lose the valuable input coming directly from the people we’re designing for.
Whether formal or informal, on a shoestring or a big budget, this workshop will give you concrete strategies for conducting interviews to get results you can use. Learn strategies for asking good questions, how to listen (more challenging than you think), get interview technology you need, and find out what the experts are doing in the field. Walk away with practical experience you can use the very same day to inform the products you’re creating.
Introduction to UX provides an overview of user experience design including what it encompasses and how the process works, the goal and principles of UX design, how to measure and improve UX, and the role of a UX agency. Presented by Ari Weissman, lead experience architect at EffectiveUI.
AI Intervention in Design & Content.pdfYellowSlice1
Yellow Slice is an UI UX design company in Mumbai. We are leading UI/UX design agency in India offering services like UI (User Interface) , UX (User Experience) Audit, UX Research, UX Motion & Usability Testing.
Design and its fundamental process have changed with time, growing challenges among the users, devices and different platforms for UI and UX process.
In Design Fundamentals, a day-long thorough workshop, we will try to understand the fundamentals of UI and UX process, and follow the standard process and approaches to create a user-centric design. With basic Design Principles as the the backbone for our design, of course!
Accessible UX: Beyond the checklist to great experiencesWhitney Quesenbery
Checklists, standards, and even patterns can only make sure that basic rules are followed. Even products that meet standards can be difficult or even impossible to use.
But the questions we want to focus on are:
- How easy, useful, efficient, and delightful is this?
- Is this something people want to use?
- Is it a great experience?
Presentation at IAAP 2015, October 22, 2015
If you had five minutes with a user of your product or service what would you ask him or her? Would you even know how to approach that person? Or who to ask? What makes a good interview anyway? Interviewing is both an art and a science, but often, both are overlooked. Taking time to ask the right questions reveals insights into the experiences we design. Everyone is has a story to tell, and everyone has insight that can inform your product, website, or service experience. But if we don’t ask good questions, we’ll lose the valuable input coming directly from the people we’re designing for.
Whether formal or informal, on a shoestring or a big budget, this workshop will give you concrete strategies for conducting interviews to get results you can use. Learn strategies for asking good questions, how to listen (more challenging than you think), get interview technology you need, and find out what the experts are doing in the field. Walk away with practical experience you can use the very same day to inform the products you’re creating.
Introduction to UX provides an overview of user experience design including what it encompasses and how the process works, the goal and principles of UX design, how to measure and improve UX, and the role of a UX agency. Presented by Ari Weissman, lead experience architect at EffectiveUI.
AI Intervention in Design & Content.pdfYellowSlice1
Yellow Slice is an UI UX design company in Mumbai. We are leading UI/UX design agency in India offering services like UI (User Interface) , UX (User Experience) Audit, UX Research, UX Motion & Usability Testing.
Design and its fundamental process have changed with time, growing challenges among the users, devices and different platforms for UI and UX process.
In Design Fundamentals, a day-long thorough workshop, we will try to understand the fundamentals of UI and UX process, and follow the standard process and approaches to create a user-centric design. With basic Design Principles as the the backbone for our design, of course!
UX Prototyping (UXiD) - Slide by Anton Chandra and Bahni MahariashaAnton Chandra
This is a slide presentation on UXiD 2018 event
Title: UX Prototyping - How to make it and define the success metrics
by Anton Chandra and Bahni Mahariasha
An introduction to UX - User Experience.
Where does UX come from, what are the benefits of using it, and how can it be applied to day to day agency work?
Understanding the User Centred Design process and how UX is an integral part of every piece of digital work that is produced.
Good designing is also an act of communication between the user and designer and the user. Gets here all the important tips and techniques of user experience design by our expert.
UI-UX Practical Talking, is presentation for a session I did in the GUC & the ITI, about the meaning and the difference between The UI and the UX, the key principals about building good UX of products, focusing on mobility and mobile design.
Jackson Lee, Joshua Tan, Jasmine Battu on September 29, 2023
✨Unlock Your Creative Potential with Figma! Get ready to dive into the world of UI/UX design with our exciting workshop in collaboration with the ICCIT Council.
Whether you're a complete beginner or already have some design experience, this event is tailored just for you!
This event will cover creating accessible user interfaces design using Figma, and basic user experience principles that are usually taught in upper-year CCIT courses.
No prior experience is required; our goal is to provide a welcoming environment for everyone to learn and grow. Don't miss out on this unique opportunity to enhance your UI/UX skills and connect with like-minded peers. Mark your calendar, invite your friends, and see you there! 👋
This presentation taget basics of UX design fundamentals. It’s a quick overview, so you can go from zero-to-hero as quickly as possible. One more Advance course on UX practices is coming soon...
Personas Bootcamp - Where Product Meets User NeedsMauricio Perez
A one-night UX / CX Bootcamp presentation about Personas in Sydney, Australia for General Assembly students. Topics include:
• Why personas are a powerful tool for product development
• Types of field research methods
• How to analyze the data collected
• Create personas and scenarios
• How to use personas effectively
A library for everyone - Designing for Digital, Austin 2017
All of the tools and principles of an excellent user experience also support accessibility, just as web design that is responsive to diversity of devices is also responsive to a diversity of human needs.
Product development teams have people who focus on user experience, with responsibility for creating designs, content, and interaction that meet user expectations and provide enjoyable experiences. User experience practitioners know that making people successful is the best way to achieve product success. Some product development teams also have accessibility specialists who focus on making sure people with disabilities have access to designs, content, and interaction, but accessibility is typically a separate activity, in the engineering or QA phase. What if we joined these activities, such that UX included responsibility for the user experience for people with disabilities? And what if, as user experience designers, we welcome accessibility as a creative challenge?
In this workshop we cover universal design principles and design thinking activities to identify problems and explore creative and innovative solutions that benefit all users. We cover:
• Principles of Universal Design
• Design Thinking methodologies as applied to accessibility
• Accessible user experience principles and guidelines for creating good experiences for people with disabilities
• How to integrate responsibility for accessibility into product teams
• How to integrate practices to support accessibility into the product development lifecycle
Presented at WebVisions Barcelona on July 2, 2015: http://www.webvisionsevent.com
UX Prototyping (UXiD) - Slide by Anton Chandra and Bahni MahariashaAnton Chandra
This is a slide presentation on UXiD 2018 event
Title: UX Prototyping - How to make it and define the success metrics
by Anton Chandra and Bahni Mahariasha
An introduction to UX - User Experience.
Where does UX come from, what are the benefits of using it, and how can it be applied to day to day agency work?
Understanding the User Centred Design process and how UX is an integral part of every piece of digital work that is produced.
Good designing is also an act of communication between the user and designer and the user. Gets here all the important tips and techniques of user experience design by our expert.
UI-UX Practical Talking, is presentation for a session I did in the GUC & the ITI, about the meaning and the difference between The UI and the UX, the key principals about building good UX of products, focusing on mobility and mobile design.
Jackson Lee, Joshua Tan, Jasmine Battu on September 29, 2023
✨Unlock Your Creative Potential with Figma! Get ready to dive into the world of UI/UX design with our exciting workshop in collaboration with the ICCIT Council.
Whether you're a complete beginner or already have some design experience, this event is tailored just for you!
This event will cover creating accessible user interfaces design using Figma, and basic user experience principles that are usually taught in upper-year CCIT courses.
No prior experience is required; our goal is to provide a welcoming environment for everyone to learn and grow. Don't miss out on this unique opportunity to enhance your UI/UX skills and connect with like-minded peers. Mark your calendar, invite your friends, and see you there! 👋
This presentation taget basics of UX design fundamentals. It’s a quick overview, so you can go from zero-to-hero as quickly as possible. One more Advance course on UX practices is coming soon...
Personas Bootcamp - Where Product Meets User NeedsMauricio Perez
A one-night UX / CX Bootcamp presentation about Personas in Sydney, Australia for General Assembly students. Topics include:
• Why personas are a powerful tool for product development
• Types of field research methods
• How to analyze the data collected
• Create personas and scenarios
• How to use personas effectively
A library for everyone - Designing for Digital, Austin 2017
All of the tools and principles of an excellent user experience also support accessibility, just as web design that is responsive to diversity of devices is also responsive to a diversity of human needs.
Product development teams have people who focus on user experience, with responsibility for creating designs, content, and interaction that meet user expectations and provide enjoyable experiences. User experience practitioners know that making people successful is the best way to achieve product success. Some product development teams also have accessibility specialists who focus on making sure people with disabilities have access to designs, content, and interaction, but accessibility is typically a separate activity, in the engineering or QA phase. What if we joined these activities, such that UX included responsibility for the user experience for people with disabilities? And what if, as user experience designers, we welcome accessibility as a creative challenge?
In this workshop we cover universal design principles and design thinking activities to identify problems and explore creative and innovative solutions that benefit all users. We cover:
• Principles of Universal Design
• Design Thinking methodologies as applied to accessibility
• Accessible user experience principles and guidelines for creating good experiences for people with disabilities
• How to integrate responsibility for accessibility into product teams
• How to integrate practices to support accessibility into the product development lifecycle
Presented at WebVisions Barcelona on July 2, 2015: http://www.webvisionsevent.com
A Web for Everyone: Accessibility as a design challengeWhitney Quesenbery
Let's get past the idea that checklists and compliance all there is to accessibility. Designing for accessibility is a user experience design problem, starting with understanding how people with disabilities use your products. If we aim to design for all senses we can focus on easy interaction, helpful wayfinding, clean presentation, plain language and media instead of "rules." Doing so, we can create a web for everyone and a delightful user experience where accessibility and usability work together.
Updated January 21
Replay of the O'Reilly webcast: http://www.oreillynet.com/pub/e/2992
Transcript of the O'Reilly webcast: http://www.wqusability.com/handouts/AWFE-Challenge-OReilly-Transcript.pdf
Enabling your disabled market through UXMark Flint
The government estimates that in the UK alone the disabled consumer market (Purple Pound) is worth £249 billion per year. Why would an organisation miss out on a market this big? How do we enable the vast variety of disabled users to use our products? And how do we involve them in the UX process? There is no average disability to design for so how can our disabled participants help us make our systems as flexible as possible?
Is it usable for people with disabilities?
We know a lot about how to meet the checkpoints for accessibility, but how well do you understand what makes a good experience for people with disabilities? Only getting out and seeing how people use your product will help you understand what makes it a delight to use --- or a pain. User research and usability testing should be part of your accessible UX toolkit.
Tips About Accessibility for Online Learning Instructors3Play Media
Learn what is reasonable for instructors and online course designers to know in order to begin designing courses that are welcoming to, accessible to, and inclusive of all students and instructors, including those with disabilities.
Assistive Technology for Students with Moderate to Severe ImpairmentsSpectronics
These are the slides from the full-day Preconference Workshop presented by Amanda Hartmann, Speech Pathologist, Spectronics, for Special Educators as a part of the SPED Conference in Singapore, November 2014. It covers information on a variety of Assistive Technology to support Early Learning, Communication, Literacy, Behaviour and Social Skills.
Designing for difference: Are you failing at the most important design challengeWhitney Quesenbery
There is no such thing as a “typical user.” People may have similar goals or jobs to get done, but they bring differences in preferences, knowledge, language, interaction style, and perspectives. Broadening our vision to design for differences is a conscious act of innovation. It starts with embracing the tools of accessibility, plain language, and language access for modern, responsive design. And broadening our research and testing to include the full diversity of our audiences. If you aren’t designing for difference, ask yourself who are you leaving out.
At the Center for Civic Design, we’ve learned that designing democracy requires changing our practice and how we approach our work. As one project partner put it, “If all we do is make it a little easier for people who already vote, we have failed.” From voter guides to ballots, the goal of our work is to expand civic engagement and participation - including everyone, with all their differences
This presentation was created for World IA Day, 2019
Presentation at edUI
Understanding our users starts from user research. But the complexities of the user patterns, behaviors, perceptions, and motivations can be hard to communicate in ways that help the team really understand the mindset of their audience.
Stories let us shape research data into compelling narratives that build empathy and engage teams in the user journey and see both research insights and problems user experience through the eyes of your users.
Presentation at UX Camp Copenhagen, May 2018
We all love our user research data… but why is it such a struggle to use the insights we uncover to create direction for our project? Storytelling is the missing link, getting past charts and graphs to dig into data. Whitney will show how stories put research insights into context, communicate the entire user journey, show problems through the eyes of your users, and help you ask better questions to gain deeper insights.
Presentation at the IA Summit 2017
Why can’t we make it easier to be accessible?
Why can’t we aim for great user experiences that are also accessible? Creating accessible technology has to go beyond minimal compliance with standards that meets the law but may not be usable.
We need a bigger goal: creating delight for everyone. We’ll start by exploring what makes a delightful experience and how a good balance small pleasures and anticipated needs supports accessible UX in both big and small ways. Like any UX, this concern for users has to be part of every design decision.
But we also need to think about what it takes to make this happen. It means incorporating a wider range of people into user research and usability testing, and making accessibility a core requirement, not an afterthought. But most of all, it takes tools that are designed to support accessibility. We’ll look at some of the progress… and some of the failures that hold us back.
This presentation is also available as a seminar in the All You Can Learn Library at aycl.uie.com
One of the simplest ways to make information more accessible is to add alternative text (alt text for short). It’s brief descriptions of images for users who can’t see them. But what to write? This is a deep dive into writing alt text that is usable and useful. You’ll learn how the right words can make images speak clearly.
Updated for AccessU and AccessU Summit 2017
You went to a lot of trouble to put that content online. Plain language will help your audience find it, understand it and use it. Writing clearly makes information more accessible – and usable – for people who don’t read well, are reading in a second language, or are listening to the text. That means better informed users, happier customers, and fewer angry support calls.
Updated for AccessU 2017
Long descriptions of images are in the speaker notes
What does it take to get from barrier-free to delightful experiences?
Meeting basic accessibility requirements is a critical first step. But let’s dream bigger. Let’s aim for accessible UX – great user experience for everyone. Creating innovations that include a more diverse range of interaction styles, and designs that are both inclusive and delightful starts by bringing together the whole team — from content to code. It means thinking about people, not just technology. It means finding allies and partners, new ways of working, making our tools really usable, and helping everyone manage change.
Updated May 2017
Versions presented at PhillyCHI, AccessU, IA Summit, Accessing Higher Ground
Instead of trying to reduce the chaos of complexity, we can embrace it.
Instead of thinking about designing for a narrow middle of the curve, we embrace the full spectrum....from the beginning.
We can make accessibility part of innovation, not just designing products for people with disabilities but in constructing our world. We can think about how new technology can -- and does -- change society. And how we can find inspiration in extreme needs that can change the our experience.
Usability testing: rapid results when you need them. Have a question about whether a new feature or design idea works for users? It’s easy to find out early, so your design process is as responsive as your code. We'll look at ways to run quick usability test, how to find users in the wild, and when to add it to your project plan. Yes, it can be fast, good, and cheap.
Presentation at the dotgov design conference - March 27, 2015
Center for Civic Design workshop on September 26, 2014 to discuss what we learned in our project and share insights, experiences, and example materials with the election officials who made this work possible by hosting our researchers
Alt means alternative text. A look at how to write it, thinking about audience, content, context.
These slides are from the Accessibility Summit, 2014. Register for access to recorded sessions:
http://environmentsforhumans.com/2014/accessibility-summit
Want people to understand your apps, sites, information? Write and design it in plain language so they can find, understand and use it. (Talk at Code for America, 22 Aug 2014)
Every study starts with a question. This session at CSUN 2014 started by examining the questions that usability testing can answer. Short case studies illustrate how the right technique will help us know not only what is happening but also why it’s happening. It's an overview of usability testing as a research method, and what you can (and can’t) learn from working with real people as they try to use a web site or other product.
Accessibility as Innovation: Creating accessible user experiencesWhitney Quesenbery
Designing a web for everyone is a conscious act of innovation. Instead of focusing on barriers, we can put people first for delightful user experiences.
Presentation on how usability and accessibility problems are related. Including people with disabilities in usability testing can reveal deeper insights into the kinds of problems users might encounter
Persona Stories: Weaving together quant & qual for a richer pictureWhitney Quesenbery
Stories have power to add empathy and connection to our work. They can help us learn about people, culture, and context—why, when, and how our products might be used—and share this with a design team. Stories permeate UX techniques from user stories to storyboards. They come to full power when used with personas: the persona provides a fully envisioned lead character for the story, a perspective through which interactions can be explored, and a voice for the emotional reactions to design ideas.
Creating stories for personas is a craft. They are not fiction, but are grounded in the data and user research that informs the persona. They are not fact, but are imagined events, shaped to explore possibilities. They are realistic, but not perhaps real, because they represent not just one individual or event, but something that might happen, and that provides insights into a user experience.
These slides were used in a presentation at CHIFOO on February 5, 2014
CHIFOO members have access to the video of this presentation, with sign interpretation
http://www.chifoo.org/index.php/chifoo/events_detail/persona_stories_weaving_together_qual_and_quant_for_a_richer_picture/
Hello everyone! I am thrilled to present my latest portfolio on LinkedIn, marking the culmination of my architectural journey thus far. Over the span of five years, I've been fortunate to acquire a wealth of knowledge under the guidance of esteemed professors and industry mentors. From rigorous academic pursuits to practical engagements, each experience has contributed to my growth and refinement as an architecture student. This portfolio not only showcases my projects but also underscores my attention to detail and to innovative architecture as a profession.
White wonder, Work developed by Eva TschoppMansi Shah
White Wonder by Eva Tschopp
A tale about our culture around the use of fertilizers and pesticides visiting small farms around Ahmedabad in Matar and Shilaj.
Expert Accessory Dwelling Unit (ADU) Drafting ServicesResDraft
Whether you’re looking to create a guest house, a rental unit, or a private retreat, our experienced team will design a space that complements your existing home and maximizes your investment. We provide personalized, comprehensive expert accessory dwelling unit (ADU)drafting solutions tailored to your needs, ensuring a seamless process from concept to completion.
Can AI do good? at 'offtheCanvas' India HCI preludeAlan Dix
Invited talk at 'offtheCanvas' IndiaHCI prelude, 29th June 2024.
https://www.alandix.com/academic/talks/offtheCanvas-IndiaHCI2024/
The world is being changed fundamentally by AI and we are constantly faced with newspaper headlines about its harmful effects. However, there is also the potential to both ameliorate theses harms and use the new abilities of AI to transform society for the good. Can you make the difference?
Dive into the innovative world of smart garages with our insightful presentation, "Exploring the Future of Smart Garages." This comprehensive guide covers the latest advancements in garage technology, including automated systems, smart security features, energy efficiency solutions, and seamless integration with smart home ecosystems. Learn how these technologies are transforming traditional garages into high-tech, efficient spaces that enhance convenience, safety, and sustainability.
Ideal for homeowners, tech enthusiasts, and industry professionals, this presentation provides valuable insights into the trends, benefits, and future developments in smart garage technology. Stay ahead of the curve with our expert analysis and practical tips on implementing smart garage solutions.
You could be a professional graphic designer and still make mistakes. There is always the possibility of human error. On the other hand if you’re not a designer, the chances of making some common graphic design mistakes are even higher. Because you don’t know what you don’t know. That’s where this blog comes in. To make your job easier and help you create better designs, we have put together a list of common graphic design mistakes that you need to avoid.
Between Filth and Fortune- Urban Cattle Foraging Realities by Devi S Nair, An...Mansi Shah
This study examines cattle rearing in urban and rural settings, focusing on milk production and consumption. By exploring a case in Ahmedabad, it highlights the challenges and processes in dairy farming across different environments, emphasising the need for sustainable practices and the essential role of milk in daily consumption.
1. Personas for
Accessible UX
Including everyone in design & research
Whitney Quesenbery
Center for Civic Design
http://www.slideshare.net/whitneyq/personas-for-accessible-ux
Twitter: @whitneyq | #aux
2. Hi
Whitney
Users' stories, plain language,
accessibility, civic design
A Web for Everyone
a book with Sarah Horton
4. Disability
the outcome of the interaction
between a person ... and the
environment and attitudinal
barriers they may face
International Classification of Functioning (ICF),
World Health Organization
5. Accessibility
The usability of a product,
service, environment or facility
by people with the widest range
of capabilities.
- ISO 9241-20
6. How do we include
people with disabilities in our
design considerations?
7. Why are people with disabilities
not considered (more) in UX design work?
Invisible
Hidden
Misunderstood
8. It's about barriers, or...
What problems will stop someone from
being able to use the site?
Barrier Priority What it covers
Critical Barriers that stop someone from using a site or feature
successfully
Serious Problems that cause frustration, slow someone down,
or require work-arounds
Annoying
(moderate)
Things that are frustrating, but won't stop someone
from using the site
Noisy
(minor)
Minor issues that might not cause someone a problem,
but which damage credibility
9. It's not (just) about checklists....or
What is the experience we
are trying to support and
improve?
10. Personas
Present research data in human form
Provide context for characteristics
Show variation and diversity
11. But how do we incorporate
accessibility needs into our
personas?
18. Responsive to different interaction styles
Images: Braille, foot pedal, magnifier, Talking Dial, Voiceover, joystick, audio, high
contrast keyboard Glenda Watson Hyatt and her iPad, captions on screens, plain
language labels, speech input
19. Focus on features and preferences
Flexible presentation
Media alternatives
Diversity of devices
Variations in input methods
Multilanguage
Distracted use
20. Emily
"I want to do everything for myself"
• College student, works
part time at a
community center
• Loves her iPad
• Can be clumsy with
technology so likes
large, clear buttons
and to control timing
21. Emily
"I want to do everything for myself"
• College student, works
part time at a
community center
• Loves her iPad
• Can be clumsy with
technology so likes
large, clear buttons
and to control timing
22. Jacob
"The right technology lets me do anything."
• Paralegal, writes case
summaries overnight
• Complete gadget geek
• Likes audio
• Uses a keyboard.
23. Jacob
"The right technology lets me do anything."
• Paralegal, writes case
summaries overnight
• Complete gadget geek
• Likes audio
• Uses a keyboard.
26. I like consistent, familiar
places on the web
Ability: Autism Spectrum Disorder.
Uses larger text and a program that
hides everything but the text, so he
doesn’t get distracted
Aptitude: Uses the computer well for
games, but doesn’t learn new sites easily
Attitude: Prefers familiar sites in an
established routine
Assistive Technology: Text preference
settings, power keyboard user.
Trevor
• 18 years old
• Lives with family
• Goes to secondary school
• Computers at school;
laptop at home; basic
mobile phone with SMS
27. Emily
I want to do everything for
myself
Ability: Cerebral palsy. Difficult to use
hands and has some difficulty speaking
clearly; uses a motorized wheel chair
Aptitude: Uses the computer well, with
the right input device; good at finding
efficient search terms
Attitude: Wants to do everything for
herself; can be impatient
Assistive Technology: Communicator
(AAC) with speech generator, iPad,
power wheelchair
• 24 years old
• Graduated from high
school and working on a
college degree
• Lives in a small
independent living facility
• Works part-time at a local
community center
28. Jacob
The right technology lets me
do anything.
Ability: Blind since birth with
some light perception
Aptitude: Skilled technology user
Attitude: Digital native, early
adopter, persists until he gets it
Assistive Technology: Screen
reader, audio note-taker, Braille
display
• 32 years old
• College graduate, legal
training courses
• Shares an apartment with
a friend
• Paralegal, reviews cases
and writes case
summaries
• Laptop, braille display,
iPhone
29. Lea
No one gets that this really is
a disability.
Ability: Fatigue from fibromyalgia,
trackball, and special keyboard
Aptitude: Average user
Attitude: Wishes people would
understand how hard it can be for
her to make it through the day
Assistive Technology: Split
keyboard, power keyboard user,
Dragon Naturally Speaking
• 35 years old
• Masters degree
• Writes for a trade
publication; works from
home
30. Steven
My only disability is that
everyone doesn't sign.
Ability: Native language is ASL;
can speak and read lips; uses
SMS/IM, Skype, and video chat
Aptitude: Good with graphic tools,
and prefers visuals to text; poor
spelling makes searching more
difficult
Attitude: Can be annoyed about
accessibility, like lack of captions
Assistive Technology: Sign
language, CART, captions, video
chat
• 38 years old
• Art school
• Graphic artist in a small
ad agency
• iPad, iPhone, MacBook
Pro; good computer at
work
31. Vishnu
I want to be on the same
level as everyone else.
Ability: Speaks three languages:
Gujarati, Hindi, English, and a little
spoken Mandarin. Uses contrast
adjustment to see the screen clearly
Aptitude: Expert user of technical
tools; frustrated searching across
languages
Attitude: Sees himself as a world
citizen, and wants to be able to use
any site
Assistive Technology: Contrast
adjustments, screen magnification,
personalized stylesheets
• 48 years old
• Engineering degree
• Works for a medical
software company on
international projects
• Born in India, finished
graduate school in
Malaysia, lives in Singapore
• High tech all the way at
work; two mobile phones
and a personal laptop
32. Maria
I love this. It's all here...when
I can find it.
Ability: Prefers Spanish language
sites, when she can find them; needs
information and instructions written
clearly
Aptitude: Adventurous, but not very
proficient; husband and daughter set
up bookmarks for her
Attitude: Thinks it’s wonderful to be
able to have her favorite websites with
her at all times
Assistive Technology: Skype, online
translation sites
• 49 years old
• Community college +
healthcare certificate
• Married, grown children
• Spanish – English
bilingual
• Community health worker
• Smartphone from her
phone service, home
computer primarily her
husband’s, for his work
33. Carol
My grandkids are dragging me
into the world of technology.
Ability: First signs of macular
degeneration, mild arthritis; hearing
aid; no special AT on computer
Aptitude: Used computers when she
worked as a bookkeeper, but now her
grandkids keep her old home
computer updated
Attitude: Willing, but not adventurous
Assistive Technology: Enlarges text,
but makes few other adjustments
• 74 years old
• Husband passed away a
year ago
• Lives in an apartment near
one of her daughters, near
some of her six grandkids
(ages 6 to 16)
• Retired; worked 25 years as
a bookkeeper for a
construction company
• Older computer at home;
basic mobile phone
35. Whitney Quesenbery
whitneyq@civicdesign.org
@whitneyq
Center for Civic Design
civicdesign.org
@civicdesign
A Web for Everyone
Sarah Horton and Whitney Quesenbery
Rosenfeld Media
@AWebforEveryone
Social model of disability.
It's the interaction.
That's what we create.
So it make sense that accessibility is part of UX
ISO says so.
Discussion
Invisible: people think they don't know any pwd
They don't get included in user research
Hidden: relatively low numbers of any specific disability
and assistive technology is not revealed in analytics.(pros and cons of this)
Misunderstood: still. Really.
Accessibility and usability both have the same approach to what makes a problem, error or barrier critical
See
David Travis: www.userfocus.co.uk/articles/prioritise.html
Glenda Sims: 2103 Accessibility Summit: http://environmentsforhumans.com
Avoids focus on disabiity and shifts it to the interaction of technologu\y