MARKETING TO
By: Cassie Roberts
MILLENNIALS
ABOUT ME
ABOUT SAFFIRE
PRINT-AT-HOME TICKETS
ADVANCE TICKETS
SCANNING PRE-SOLD TICKETS
AND SELL AT THE GATE
WE’LL SEND THE SLIDES!
BIG REVEAL…
I’M A MILLENIAL.
WHO IS WITH ME?
Born: 1980-1995
I TAKE SELFIES.
I HAVE A SELFIE STICK.
I CAN DO A LOT AT ONCE..
18 HOURS A DAY
Millennials including myself spend about
consuming media.
2 hours
12:00pm-2:00pm
3 hours
1:00pm-4:00pm
3 hours
1:00pm-4:00pm
5 hours
12:00pm-5:00pm
I SNAPCHAT.
LET’S SEE MY GENERATION ON GOOGLE
• IMAGE SEARCH: MILLENNIAL
IN MY SHOES…
To be a millennial is to constantly hear about how awful your generation is.
And to feel the need to agree, kind of politely.
Because you want that person to like you.
THOUGHTS ABOUT MILLENNIALS
ALL MILLENNIALS ARE LAZY
MILLENNIALS AT WORK
• Want to do something that is challenging
• Many millennials don’t think their skills are utilized
• Want to work for a purpose/cause
• 6 in 10 millennials said a cause is the reason they choose their job
• Want to contribute to the greater good
UNINTERESTED
Without these challenges, millennials often appear
MILLENNIALS ARE POOR
UNEMPLOYMENT RATE
I graduated college I started grad school. 
AVERAGE STUDENT LOAN DEBT
STUDENT LOAN INTEREST RATES
MILLENNIALS ARE KNOW IT ALLS
TECH BOOM
• Heavy researchers—want to look something up and prove the truth
• Natural skeptics—like to find it out ourselves, because we usually can
in seconds (even on the go from our phone)
• Most educated generation– formally and with current resources
MILLENNIALS?
SO HOW DO YOU REACH
MILLENNIAL MARKETING
• AUTHENTIC
• MOBILE
• EXPERIENCE-BASED
1
FOCUS ON
AUTHENTICITY
OUTBOUND MARKETING IS OUT
• Each person absorbs around 2000 outbound marketingmessages per
day. What’s our response?
• Creative ways to block: caller ID, spam filtering, TiVo/DVR, satellite
radio, NetFlix, Spotify, etc.
• Millennials are most likely to follow these trends
MILLENNIALS CUTTING THE CORD
OCTOBER 2016
I HAVE CABLE FOR ONE REASON
Apple TV + Sling=No Cable!
INBOUND MARKETING IS IN
Millennials are most loyal to businesses that improve their customers’
lives with informative content.
• “How to” information, especially with live video
• Industry buff-thought & leadership expertise
• Brand Ambassadors/User Generated Content
MAC COSMETICS
TACO BELL
• Started millennial “Word of the Day” campaign, to speak
millennials language
• IDEA: People ages 18 to 34 will perk up when hearing or reading
words that could have come from the mouths of their peers, as these
messages warrant comfort and trust.
ON FLEEK
BRAND AMBASSADORS
• Includes an element of testimonial & review
• Can be a great way to get video of someone enjoying your brand!
EXAMPLE AMBASSADOR PROGRAM
1. Goal! “Moms of the Fair”
2. Begin 6 weeks prior to event
3. Must Post something each week (example)
EXAMPLE AMBASSADOR PROGRAM
“Have you purchased your mega pass for the Super Fun
Fair? $35 for 5 days of unlimited rides! My kids can’t
wait to see what the carnival has in store this year! I
got my tickets on their website!”
EXAMPLE AMBASSADOR PROGRAM
“The fair starts on Wednesday! We plan to go at 3
pm. I heard they have a couple of new acts!!
Who’s all going?”
SPONSORED AMBASSADOR EVENTS
• Host an event before or during
your main event
• Invite local ambassadors-
local “celebrities” or even fans
who have a lot of followers
• Create a VIP atmosphere that
attendees will want to share
NEGOTIATE NUMBER OF POSTS
• Include the number of social posts in which
the ambassador will mention you
• Give away tickets, food vouchers or
whatever you can in exchange
@EatingATX
USER GENERATED CONTENT
92% of consumers trust online content
from friends and family above all
other forms of brand messaging
50% of consumers find UGC more
memorable than brand produced
content
BEN & JERRY’S
#ShareaCoke
RODEO ROCKSTAR
RODEO ROCKSTAR
 User-generated content
 Inclusion of video
 Involve young people
2
FOCUS ON
MOBILE
85% of millennials
OWN A SMARTPHONE
MOBILE USAGE
DESKTOP=MOBILE
GOOGLE LOVES MOBILE
Instagram vs. Snapchat
INSTAGRAM EDGES OUT # OF USERS
YOUNGER USERS?
SNAPCHAT BEST FOR “STORIES”
USES FOR BOTH STORIES FEATURES?
SNAPCHAT GETS MORE MOBILE
MINUTES
BETTER FOR ADS?
INSTAGRAM ADS
• Launched in September 2015
• Uses Facebook ad targeting!
• Huge reach, especially to the millennial market
• Only way to add a link is through a paid ad
Quick Adoption
• $1.85 billion in Ad Revenue from Instagram in 2016  on track
to be $6.8 billion by 2018
• 75% of Instagrammers take action after being
inspired by a post
Connecting Accounts
CHOOSE YOUR OBJECTIVE
SELECT INSTAGRAM
WHAT TO POST
• Behind-the-scenes shots & videos
• Repost shots from fans
• Timely posts
• Funny posts
• Contests & giveaways
INSTAGRAM BUSINESS ACCOUNT
THE PLUSES & MINUSES
• PLUS - Insights on your Followers
• PLUS – Insights on your Posts
• PLUS – You can create ads from within the Instagram App!
• MINUS – Just like Facebook, they may start limiting your presence in your
followers feed without paid advertising
INSIGHTS
• Straightforward way to do an
Instagram Ad, without having to go to
Facebook!
• Not as many targeting options as using
Facebook’sAd manager, but still can
define & save custom audiences based
on Instagram insights
INSTA ADS
GO INSTA!
SNAPCHAT ADS
Ads on Snapchat are EXPENSIVE! (At least right now)
• A one-day “discovery” panead is $50,000
• Sponsored lenses can be as much as $750,000!
• Snap to Unlock Codes- believed to have the 2nd
lowest point of entry, exact cost unknown/probably
varies in the low $1000s
SNAPCHAT GEOFILTER-CHEAPEST!
SNAPCHAT GEOFILTER
Cassie’s Wedding Filter
GET THE WORD OUT
• Post about Snapchat on other social media sites
• Encourage Fans to use your Snapchat filter and share their Snaps with you-
contesting is coming!
• Repost your Fan snaps on your Story
IDEAS FOR SNAPCHAT
• Post snaps to my “story” so everyone following you sees
• Live for 24 hours
• Show people new event features
• Send out behind-the-scenes photos and videos
• People can post a Snap of themselves at your event and send to you for a deal
• Snapchat them back with a coupon
TIPS FOR SNAPCHAT
• Don’t post all your snaps at once
• Unlike other social networks, there is no “best” time
to post.
• Post regularly to keep your content near the top of
the story feed
• Incorporate humor and current lingo
USE VERTICAL VIDEO
• Big brands, like AT&T & NBC have noticed an 80% increase in ad
completion when videos are vertical
• Snapchat users watch 10 Billion videos daily – mostly vertical
• YouTube recently updated its interface to allow for full-screen play
of vertical videos
SPEAK MILLENNIAL WITH EMOJIS!
EMOJI=PICTURE LETTER
EMOJI MARKETING
They say a picture is worth a thousand words – and emoji are just the
next evolution of communicating!
• Emotion is more effectivethan text by a factor of 2 to 1
• Include in social media marketing
• Big brands are already in!
LOOK FOR AN EMOJI CONNECTION
• Use emojis that relate to your brand
• This was retweeted over 150k times!
• International,
multi-cultural
• Symbols are a
universal language
• Personal expression of feelings
FAIR EXAMPLE
• Emoji Marketing
• Timely
• On Instagram
• Catchy Hashtag
• Millennial Lingo – “all the feels”
ECOMMERCE ON THE GO
…IN 2 HOURS.
GET WHAT YOU WANT…
MOBILE ECOMMERCE
MOBILE ECOMMERCE
MILLENNIALS WANT DISCOUNTS
EVERYBODY LOVES A DEAL
3
FOCUS ON
EXPERIENCE
___________EXPERIENCE
THINGS
POWER OF POSTING
• For millennials, posting about a cool experience is often cooler than
the cool experience itself!
• What will your event look like on social media?
AUSTIN CITY LIMITS
THE LINE
ON GOOGLE
ON SOCIAL
MY FRIENDS
VIDEO
TO MILLENNIALS
IS OFTEN THE MOST AUTHENTIC WAY TO DOCUMENT AN EXPERIENCE
PICS OR IT DIDN’T HAPPEN
VIDEO OR IT DIDN’T HAPPEN
300 HOURS A MINUTE
USERS ARE ADDING
OF VIDEO CONTENT ON YOUTUBE
Facebook Live
WHY GO LIVE?
• Video posts have 135% greater organic reach than photo posts-8 billion live
video views/day
• That’s a 50% increase in 2016 compared to 2015
• People spend 3x longer watching Live video compared to non live video
• Builds trust & Increases authenticity-feels “real” & unedited
• Facebook is giving priority to videos!
TIPS FOR FACEBOOK LIVE
1. Promote that you’re going to broadcast with a post
2. Start with a warm smile and a few inviting welcome sentences
3. End with a call to action
4. Advertise/Boost your videos just like your other posts
MAKE MILLENNIALS SPECIAL
TAKE ADVANTAGE OF PICS/VIDEO OR IT DIDN’T HAPPEN! 
VIP EXPERIENCE
• Backstage tours
• Exclusive meet & greets
• Pre-event sneak peeks
• Private clubs/restrooms
VIP SEATING/BOX SEATS
USE AS GIVEAWAYS/OFFER CHEAP
NOT ALL ABOUT THE $$$
POWER OF POSTING
REMEMBER THE
WHY MILLENNIALS?
AND WHAT IS THERE NOT TO
FREE ONLINE MARKETING TIPS
Website www.saffire.com
Facebook www.facebook.com/TeamSaffire
Twitter @TeamSaffire
Instagram teamsaffire
Pinterest teamsaffire
YouTube saffirestudio
Questions?
Cassie Roberts Dispenza
cassie@saffire.com
www.saffire.com

WFA 2017 - Marketing to Millennials