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Wendy’s
Digital
Strategy
“Quality is our recipe”   Christine Crossman
                          04/16/2012
Wendy’s History             Wendy’s Target
• Founded by Dave               Audience
  Thomas
• First Wendy’s opened in
  1969                      • North American fast-
                              food consumers over 16
                              years of age

                            • Key emphasis on the 18-
                              34 year old sweet spot
• We propose a Three-prong approach to building the
  Wendy’s brand through:
  • Social Media
  • Internet Marketing
  • Mobile Marketing




A Three-Prong Approach
Goals:                               Challenges:
• All three approaches will:            • Challenges Include:
  •   Build credibility and awareness      • Competing with other fast-
  •   Gain trust                             food chains
  •   Retain Wendy’s authenticity          • Maintaining low price points
  •   Attract influencers
  •   Create demand
• Wendy’s must increase their presence
  within Social Media by utilizing:
  •   Facebook
  •   Twitter
  •   Google +
  •   Blogger
• We propose that Wendy’s will attract
  more influencers if they use
  incentives, contests, games, and
  solicit their customers input
  •   i.e. “Like Wendy’s Facebook page and get a free fry” or
      “Like the Frosty Facebook page you will receive a free
      Frosty”


      Social Media
• We propose that Wendy’s creates a
  Google Adword Campaign
• Enhance Wendy’s brand with Search
  Engine Optimization by choosing
  detailed Keywords
• Utilize YouTube




   Internet Marketing
• Wendy’s Smartphone
  Application
• Utilize location-based
  networking services
• Offer “Check-In” Specials
  on Foursquare




Mobile Marketing
• Track number viewers on
  blog and Facebook pages by
  installing Google Analytics
• Track Number of:
   Facebook “Likes” and        • Wendy’s currently has:
    “Shares” on both the
                                   2.2 million “Likes” on
    Wendy’s Facebook Fan
                                    their Wendy’s Facebook
    Page and the Frosty Fan
                                    Fan page
    Page
                                   2.3 million “Likes” on
   YouTube video views
                                    their Frosty Facebook
   Retweets and Mentions on        Fan page
    Twitter
                                   2,633 Followers on
   +1’s on Google Plus             Twitter


Measuring Success
• Blog posts will
  automatically stream on
  Wendy’s Facebook page
  and Twitter Accounts
• Wendy’s website and Blog
  will have icons that link to
  Wendy’s social media
  accounts
• Share all YouTube videos
  on Facebook pages and
  Twitter




Social Integration
• Timeline: Participate daily on all social media profiles to
  attract influencers
• Proposed 2012 budget of $4.5 million utilized as follows:
   Social Media: $2 million
   Internet Marketing: $1.5 million
   Mobile Marketing: $1 million




Proposed Budget                                                 $

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Wendys Digital Strategy

  • 1. Wendy’s Digital Strategy “Quality is our recipe” Christine Crossman 04/16/2012
  • 2. Wendy’s History Wendy’s Target • Founded by Dave Audience Thomas • First Wendy’s opened in 1969 • North American fast- food consumers over 16 years of age • Key emphasis on the 18- 34 year old sweet spot
  • 3. • We propose a Three-prong approach to building the Wendy’s brand through: • Social Media • Internet Marketing • Mobile Marketing A Three-Prong Approach
  • 4. Goals: Challenges: • All three approaches will: • Challenges Include: • Build credibility and awareness • Competing with other fast- • Gain trust food chains • Retain Wendy’s authenticity • Maintaining low price points • Attract influencers • Create demand
  • 5. • Wendy’s must increase their presence within Social Media by utilizing: • Facebook • Twitter • Google + • Blogger • We propose that Wendy’s will attract more influencers if they use incentives, contests, games, and solicit their customers input • i.e. “Like Wendy’s Facebook page and get a free fry” or “Like the Frosty Facebook page you will receive a free Frosty” Social Media
  • 6. • We propose that Wendy’s creates a Google Adword Campaign • Enhance Wendy’s brand with Search Engine Optimization by choosing detailed Keywords • Utilize YouTube Internet Marketing
  • 7. • Wendy’s Smartphone Application • Utilize location-based networking services • Offer “Check-In” Specials on Foursquare Mobile Marketing
  • 8. • Track number viewers on blog and Facebook pages by installing Google Analytics • Track Number of:  Facebook “Likes” and • Wendy’s currently has: “Shares” on both the  2.2 million “Likes” on Wendy’s Facebook Fan their Wendy’s Facebook Page and the Frosty Fan Fan page Page  2.3 million “Likes” on  YouTube video views their Frosty Facebook  Retweets and Mentions on Fan page Twitter  2,633 Followers on  +1’s on Google Plus Twitter Measuring Success
  • 9. • Blog posts will automatically stream on Wendy’s Facebook page and Twitter Accounts • Wendy’s website and Blog will have icons that link to Wendy’s social media accounts • Share all YouTube videos on Facebook pages and Twitter Social Integration
  • 10. • Timeline: Participate daily on all social media profiles to attract influencers • Proposed 2012 budget of $4.5 million utilized as follows:  Social Media: $2 million  Internet Marketing: $1.5 million  Mobile Marketing: $1 million Proposed Budget $