The document provides a history of McDonald's, discussing how it was founded in 1937 in California and grew to become a global franchise. It discusses McDonald's expansion to India in 1996 and some of its operations and marketing strategies there. Key facts include that McDonald's now operates in over 120 countries, has over 30,000 restaurants worldwide, and serves over 53 million customers daily. The document also outlines McDonald's 7Ps of marketing - product, price, promotion, place, people, process and physical evidence as related to its operations and strategies in India.

1. “ One world, One Burger”- McDonald’s

2. WELCOME TO THE WORLD OF McDonald’s

5. One’s upon a time When I was Baby

8. Chak De INDIA McDonald’s in India

12. SEGMENTATION Segment Marketing TARGETING Kids, Families, Student, Café-goers, Working Adults SELLING Transactional Selling, Phone/Internet Orders, Drive-Thru MARKETING MIX Product: Wide Range Price: Competitive, Affordable, POSITIONING i’m lovin’ it Ronald McDonald Brand Integrity DIFFERENTIATION Kid’s Favorite Place Shared Lifestyle Int’l Pricing, Price Discrimination Promotion: Coupons, TV ads Place: Intensive Distribution SERVICE Good Customer Service, 24- Hour outlets, Delivery Service PROCESS Cost efficient, transparent, Quality products 51

13. Target Market (and Customer Profile) Kids - 3 to 7 years Happy Meal (healthier choice) with free toys Families - Weekend outings or meals Drive-Thru, Takeaways, McDelivery, Happy Meal Students - Primary, Secondary, JC, Poly, Uni (a place to hang out or study) Student Meals, outlets at SP, NYP, NUS and NTU, 24-Hour Café goers - for quieter ambience, a place to relax or read or even business entertainments McCafe Working Adults - seek convenience meals; “grab and go” Drive-Thru, Takeaways, McDelivery, 24-Hour

14. Market Segmentation Geographically-segmented Islandwide Tampines, Woodlands, Clementi, Orchard, NTU… McCafes – 22 outlets islandwide Demographic Segmentation Kids, Family, Students Psychographic Segmentation Convenience and Lifestyle Behavioral Segmentation O ccasions, e.g. birthday parties

15. “ McDonaldland” MARKETING STRATEGIES 57

16. Product PRODUCT McDonaldland Concept: McDonaldland-themed Playground McDonaldland Membership Card McDonaldland Exclusive Line of Kids Wear

17. Product Front view McDonaldland Membership Card Targeted at kids below 12 years Membership Fees S$10 per year Register at any McDonalds outlets in India. Register online, Back view

18. McDonaldland Kids Wear Targeted at kids 7 colours per design; Red, Pink, Blue, White, Black, Green and Yellow Sizes; XS, S, M, L, XL

19. Why the Kids Market? Children remains as one of the main target market for McDonalds, why not expand the market? “ Every parent loves their kid(s)” CROSS-SELLING opportunities Despite the declining birth rate, we will expected a fall in population for that target market. However, we can BOOST demand through….. 54

20. Why the Kids Market? Demand = Population x Price x Frequency Population = ↓ Price = Competitive Pricing or Penetration Pricing Frequency = ↑ Thus, our marketing objective will be to look at ways to increase frequency, buying behaviours and upselling. Demand Function 55

21. I Love Children I Have Gifts For them, They Can play Games also

22. I Love Children- Happy Meal

23. Promotion

24. Place McDonald's opened its doors in India in October 1996. Ever since then, our family restaurants in Mumbai , Delhi , Pune , Ahmedabad , Vadodara, Ludhiana, Jaipur, Noida Faridabad, Doraha, Manesar and Gurgaon have proceeded to demonstrate.

27. TOKYO

29. Physical Evidence Cleanness, speed, Quality and transparency of process is biggest evidence

30. Social Events sponsored by McDonald's

31. Promotion PROMOTION Banners Outside McDonaldland outlets to create awareness Roadshows a max. of 3 roadshows a month around Singapore (near shopping malls or MRT stations) to create awareness and encourage membership sign ups Public Relation - sponsorship of Kids Central Membership perks and benefits Bundling offers to spur buying behaviour Launch McDonaldland concept on Children’s Day (every Children’s Day is our birthday) 72

32. POSITIONING i’m lovin’ it Ronald McDonald McDonaldland Brand Integrity DIFFERENTIATION Kid’s Favorite Place Shared Lifestyle

37. BYE BYE SEE U AT McDonald’S Thanking you