1. 612 Sudbrook Road ∙ Baltimore, MD 21208
Office: 410.484.6580 ∙ Mobile: 410.375.6379
wendy.sunderland@achievetalent.com
Wendy Sunderland
Professional Summary
I have more than fifteen years of experience with talent management solutions, applicant tracking systems, and HRIS
systems. I have been involved in and led key initiatives with many Fortune 500 clients specializing in areas including
global applicant tracking platform implementations, applicant tracking platform upgrades, HRMS upgrades, and talent
management processes and best practices. I have also served in various roles within the Human Resources, Accounting,
and Operations functions at regional and global levels across several Fortune 500 companies.
In 2010 I co-founded AchieveTalent, an organization that focuses on Talent Management consulting services. I am an
Oracle Certified Specialist for the Taleo Enterprise Edition platforms. Taleo systems I have experience with include: Taleo
Recruiting, Onboarding/Transitions, Taleo Scheduling Center, Performance, Business Objects, OBIEE, and Taleo
Connect Client (TCC). I have extensive Taleo experience dating back to 1999 and I have experience with all versions of
Taleo Recruiting up to the current version of 15A. I have experience implementing Taleo certified background, tax and
assessment passport vendors including but not limited to TalentWise, HireRight, Sterling Background, Ernst & Young, and
Profiles. The skills that I provide help organizations implement new applicant tracking systems, as well as upgrade and
optimize existing systems in an effort to make the organization more successful.
During my tenure at The Newman Group, I was directly involved in several Taleo upgrade and implementation projects. I
served as the project manager for a global Taleo implementation at ConvaTec, a large global organization which develops
innovative medical technologies for healthcare providers. I also led several Taleo upgrades as well as new functionality
projects for General Motors, Aramark, Airtran, Maxim Healthcare and UnitedHealth Group. My in-depth knowledge of the
Taleo system has continuously earned me high praise from both clients and Taleo alike.
I also managed The Newman Group Outsourced Recruiting Operations Center. In this role, I worked directly with clients
to ensure the operational success of Taleo and other ATS systems. As new features and functionality were released, I
worked with companies to review the impacts and define processes necessary for adoption.
I also served as the technical manager for the Department of Homeland Security Taleo implementation. Serving in this
role for over a year and half, I supervised 9 technical consultants from three different consulting firms. I was responsible
for the configuration decisions that were required to meet the functional business requirements that regularly fell out of
line with the typical Taleo implementation. The complexity of this implementation regularly required creative thinking to
solve the business requirements due to the fact that Taleo is not a government designed system.
Prior to joining The Newman Group, I served as a Senior Systems Global Analyst for Citigroup, where I led a team of
analysts responsible for the phased global rollouts of Taleo. My team and I provided support for the multiple language
ATS which spanned across extensive external and internal client bases within four world regions. I also managed all
integrations between Citigroup’s HRMS and ATS systems.

2. 612 Sudbrook Road ∙ Baltimore, MD 21208
Office: 410.484.6580 ∙ Mobile: 410.375.6379
wendy.sunderland@achievetalent.com
Wendy Sunderland
Areas of Expertise
Systems Troubleshooting Project Planning Leadership
Quality Control Project Management Relationship Management
Problem Solving Decision Making Cross Cultural Support
Process Improvement/Redesign Teamwork Oral & Written Communication/Training
Professional Highlights
November 2010 – Present
CEO & Principal Consultant AchieveTALENT, LLC
As a Principal Consultant I am responsible for helping organizations implement, upgrade and optimize Taleo. I have experience with all
versions of Taleo Recruiting up to the current version of 15A. I am a Taleo Certified Specialist with experience in all Taleo Platforms
including Recruiting, Onboarding, Transitions, Performance, Business Objects and TCC. I have experience implementing Recruiting and
Transition certified passports that integrate directly with Taleo including but not limited to TalentWise, HireRight, Sterling Background,
E&Y Tax, and Profiles. Some of my current and previous companies include: Veritude, Mid American Energy, Children’s Healthcare of
Atlanta (CHOA), Penske Trucking, Cargill, IBM/Air Canada, Johnson Controls (JCI), National Heritage Academies (NHA), Gap, Marsh &
McLennan Companies (MMC), M&T Bank, General Motors, Tenet Health, Husky Energy, Amazon, Ochsner Health, Honeywell,
Anheuser Busch InBev, The University of Virginia Medical Center, Convergys, Boehringer Ingelheim, AAR Corp, Coopervision, and
Stepan.
Implementation Consultant responsibilities include:
 Project manager responsible for ensuring quality and project success within scope, timelines and budgets
 Established project plan and project kickoff strategy
 Facilitate functional design workshops to identify business requirements, current state process mapping, future state process
design and GAP analysis
 Understand local and global processes; configure Taleo based on functional design workshops to align with system
functionality while meeting the client’s business needs
 Implemented Taleo across four world regions using a phased approach
 Led and managed Global Change Control Board meetings for system implementations, enhancements and upgrades
 Developed and delivered onsite instructor led training, Train-the-trainer and WebEx remote training to all end users
 Development of phased roll-out strategy
 Development and configuration of test plans; conduct unit testing and led client UAT sessions
 Work with local and global teams to successfully integrate varied processes and needs to implement on schedule
 Provide post go-live and ongoing support for software upgrades
 Served as a liaison between technical and functional staff and/or between the customer and the vendor
 Data analysis and troubleshooting of software issues
July 2007 – October 2010
Consulting Director, Taleo The Newman Group
As a Consulting Director, I was responsible for the delivery of services to clients. These include project management, process redesign
and implementation of technology solutions.
Taleo Projects: ConvaTec Taleo implementation, Maxim Healthcare, Airtran, General Motors, Aramark 7.5 Upgrades, General Motors
India Taleo implementation, and Northrop Grumman Taleo 10 optimization. I was the technical project manager leading the Taleo
implementation for The Department of Homeland Security (DHS).
Project Type: Global and Domestic Taleo Implementation Consulting
Clients: The Department of Homeland Security (DHS), ConvaTec, Aramark, General Motors, Airtran, UnitedHealth Group, Maxim
Healthcare, and Northrop Grumman.

3. 612 Sudbrook Road ∙ Baltimore, MD 21208
Office: 410.484.6580 ∙ Mobile: 410.375.6379
wendy.sunderland@achievetalent.com
May 2006 – June 2007
Senior Taleo Systems Global Analyst Citigroup, Inc.
 Actively support clients through maintaining specific processes for issue escalation while accounting for cultural differences,
language gaps, and system limitations in tandem with the need for consistency across a global operations model
 Manage entitlement review process at a regional level for specific Asia Pacific and Europe based clients through continuous
quarterly compliance reviews, ethical hacks, and monitor of regional processes
 Provide guidance to business and operations team on strategic in-country partnerships specific to maintenance of existing
Service Level Agreements, processes for ticket escalation, and adherence to current system audit controls
 Provide representation for Europe and Asia Pacific business clients related to change control process for implementation of
system changes and integration requests
 Increase end-users’ technical knowledge of existing systems via web training; educate users on new releases and products;
and increase user proficiency through weekly meetings and ongoing education as needed
 Provide project management support on functional issues raised from the regional service centers and support team—includes
acting as a central escalation point of contact for issue resolution and vendor related issues
 Facilitate status meetings with external and internal contacts to resolve issues per project timelines and service level
agreements
 Project manage, lead and test all system upgrades related to Taleo
 Monitor daily transfer feeds between PeopleSoft and Taleo. Research and resolve errors generated from error logs as needed.
April 2005 – May 2006
Senior Systems Analyst CheckFree Corporation
 Provided daily technical and functional customer support for CheckFree’s reconciliation software.
 Troubleshoot application and database problems using Microsoft SQL Server and Oracle
 Wrote simple SQL Select and Update Statements for clients
 Provided support for custom and standard reports using Crystal 8.5
 Configured SQL Server, Oracle and Microsoft Text Driver ODBC Data Sources
 Documented application defects for Development organization
May 2002 – June 2005
Taleo System Administrator/HRIS Analyst Cendant/Accenture Ltd
 Configured, implemented, and deployed Taleo HR recruiting application for Cendant’s North American and International
business units
 Provided daily support of the application and maintain a strong relationship with the end user community
 Assisted users with application functions, training, troubleshooting, report writing, and issue resolution
 Liaison between end users and Taleo Technical Support when issues need to be escalated
 Conducted weekly conference calls and WebEx training classes for the Taleo application
 Created the Taleo training manuals for end users
 Maintained internal Taleo website using FrontPage
 Managed and maintained the Taleo database including user and system setups
 Tested and deployed system patches and upgrades
May 2002– June 2004
HRIS Benefit Analyst Cendant Corporation
 Managed and maintain the Lawson HR system running on an Oracle platform
 Researched and resolved benefit and PTO related issues
 Maintained and setup weekly 401k and Health & Welfare deductions and benefit plans
 Reconciled 401k and Health & Welfare data between our third party interfaces and our HR database
 Identified system problems and submitted request to the technical team for production fixes
 Tested new system changes and upgrades
 Created Ad Hoc reports using Seagate Crystal and Brio Portal
Technical Skills
Talent Acquisitions Systems: Taleo Recruiting 5.1 to 15, Taleo Onboarding/Transitions, Taleo Scheduling Center, Taleo
Connect Client (TCC), Taleo Certified System Administrator, Kenexa BrassRing 11, Vurv
7, Peopleclick, and Virtual Edge
HRIS Platforms: Ceridian, PeopleSoft, Oracle, Pro-Business and Lawson HR/PR databases
Reporting: Business Objects, XIR2, Oracle BI Answers, Oracle BI Server, Oracle BI Publisher, Crystal
Reports, Brio Portal and OBIEE
Others: All Microsoft Office suite applications including MS Project and MS Visio, Salesforce, and
Zendesk