IBM i High Availability at HelpSystems

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IBM i High Availability at HelpSystems
Introducing Robot HA, our newest addition to the Robot
product line

HelpSystems Corporate Overview. All rights reserved.
YOUR PRESENTERS
Tom Huntington
Executive Vice President of Technical Solutions
HelpSystems
Kelly Malecha
Product Manager
HelpSystems
Steve Ferrell
Senior Software Engineer
HelpSystems

AGENDA
• Why IBM i High Availability Is Important
• Different Uses for Your High Availability Solution
• What to Replicate on IBM i
• Why You Should Test Role Swaps
• Benefits of Robot HA
• How to Maximize HelpSystems Services and Support

WHY HA?
Disasters

WHY HA?
Hardware

2016 ITIC SURVEY

2016 ITIC SURVEY
Which factors concern you most about downtime?

This number increased by 2 percent from last year.
2016 IBM i MARKETPLACE SURVEY
From HelpSystems

DIFFERENT WAYS TO USE HA
• HA with source/target systems separated by geographies
• Replication to secondary partition for backups
• System migration while production server is in use
• Distribute multiple copies of same data or objects to several servers
• Bi-directional HA
– i.e. both source and target are production and HA
• Business intelligence (BI) on target system
• Build test data

WHAT TO REPLICATE ON IBM i
Complete IBM i replication:
• Libraries
• IFS directories
• User profiles and authorization lists
• Object authorities
• System values and network attributes
• Configuration and TCP/IP attributes
• Spooled files and message queues

User profiles, authority, system values, libraries, IFS objects are meant to be
fully replicated to the target server through remote journaling and object
transfers
STANDARD REPLICATION SCENARIO
One-to-One

ADD FLEXIBILITY TO YOUR HA
1. Many-to-one
2. Object broadcast
3. Different library names
4. Only certain Libraries
5. Only certain Directories

WHY ROLE SWAPS?
• A backup is not a backup without testing
– Same logic applies with HA
• You want business continuity
• You want predictability and confidence in the process
• You can’t afford to be the next business in the news
• It is possible with IBM i, customers do this often

Source becomes target and target becomes source!
Production vs. HA
FULL ROLE SWAP
With Robot HA

TEST-WHILE-ACTIVE ROLE SWAP
With Robot HA

BENEFITS OF ROBOT HA
• Affordable
• Easy to install
• Even easier to configure
– Commands for configuration to your environment
• Self-healing
• Proven technology
• Integrates with other HelpSystems products
• World-class support and services

Live Demonstration
• Integration with Robot
• Quick tour of adding a library
• Quick tour of adding an IFS directory

• Discuss HA goals
• Understand source/target
requirements
• Review application
requirements
• Build an implementation
plan
GETTING STARTED SERVICES
for Robot HA
• Make sure the product
is installed
• Initialize environment
• Synchronize users
• Set up email support
• Start defining replication
objects
• Start replication
• Verify synchronization
• Product menus and
commands
• Monitoring
• Role swap preparation
and procedures
Planning Discussion Installation and Basic Setup Basic Training
Additional services available for:
•Complex replication configuration
•Role swap assistance

CUSTOMER SERVICE IS A CORE VALUE
HelpSystems is passionate about resolving problems and helping
you get the most from your investment.
• We make every interaction a positive experience
• 24/7 emergency support worldwide
• 90% of support tickets are closed by the next day
• Our support experts have vast experience
• We do not use voicemail during business hours
• Live chat is available via our website
• We use web conferencing to troubleshoot
• Our support team is dedicated to delivering
outstanding customer support
Toll free: 800-328-1000
Phone: +1 952-933-0609
support.robot@helpsystems.com
www.helpsystems.com/support

GET STARTED
24/7 business demands 24/7 system and application availability. When you’re
ready to avoid downtime—be it planned or unplanned—Robot HA is the fastest,
easiest, most affordable way to establish high availability at your organization.
Visit www.helpsystems.com/cta/demo-robot-ha-live
or call 800-328-1000 to request a demo.

ANY QUESTIONS

THANK YOU FOR ATTENDING!
Contact Information
Website:
www.helpsystems.com
Telephone:
800-328-1000 sales
+1 952-933-0609 support
Presenters:
Tom Huntington, HelpSystems
+1 952-563-1606
tom.huntington@helpsystems.com

IBM i High Availability at HelpSystems

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