Michelle Busey - QA Manager with over 20 years of experience. Multiple platforms and technologies.

1. MICHELLE BUSEY
6811 Winston Dr. Phone: 310.704.4739
Frisco, TX 75035 Email: mlbjls1234@gmail.com
QUALITY ASSURANCE MANAGER
Methodical and process driven Quality Assurance Manager with more than 20 years of experience in accelerating
business processes by ensuring the highest quality software. Proven success at leading large software
implementations with dispersed teams. Adept at planning, designing and developing software quality assurance
methodologies in a multi-platform environment and employing those methodologies to increase the quality of testing
and reduce test time. Driven to understanding and analyzing business processes and translating them into
measurable goals for quality assurance (QA) purposes. Personable and responsive manager that motivates teams
through respect, trust and empowerment.
AREAS OF EXPERTISE
▪ Quality Assurance
▪ ERP Implementation
▪ Project Lifecycle Management
▪ Monitoring & Testing
▪ Data Management
▪ Agile & Scrum Development
▪ Budgeting
▪ Process Improvement
▪ Staff Development
Technical Expertise
Visual Studio TFS and MTM ♦ AutoSys♦ Ascential Data Stage Director and Designer♦ MS SQL
Business Objects ♦ SAP ♦ PeopleSoft ♦ Oracle ♦ MS Access ♦ TOAD ♦ Control M ♦ TestDirector♦
Quality Center♦ Microsoft Office Suite ♦ Viper ♦ Mercury ITG ♦ Clarity
KEY SKILLS ASSESSMENT
STRATEGIC ERP IMPLEMENTATION – At Countrywide, successfully managed in-house teams, off-shore teams, and
contractors in implementing multiple components of PeopleSoft on time and within budget.
PROCESS IMPROVEMENT – Excel at evaluating processes and procedures, thoroughly researching alternatives and
methodically implementing changes to reduce duplication, increase productivity, test repository for internal and
external audit purposes.
PROFESSIONAL EXPERIENCE
ENDEAVORCPQ, DALLAS, TX 1/2016 – 7/2016
QUALITY ASSURANCE LEAD
Managed all QA processes related to CPQ (Configure Price Quote) software development. Creating standards and
processes for our Dallas office and a four person offshore QA team. Provided training to the BAs and support staff on
the processes and procedures when interacting with our customers. I worked closely with the development team in
design meeting for future enhancements to the software.
▪ Created standards for QA scripts in MTM and the web portal.
▪ Performed code builds through the web portal and TFS.
▪ Performed testing after hours for monthly hot fix.
▪ Performed daily testing on CPQ
▪ Daily calls with offshore
▪ Assisted in managing Belarus team with the design of reports through PowerBI for CPQ
JACK HENRY& ASSOCIATES,ALLEN, TX 2011 – 2015
QUALITY ASSURANCE MANAGER
Managed all QA processes related to the company’s Argo Keys and OnTarget XXXXX applications. Managed workflow
and fiscal year budgeting to ensure deadlines were met cost effectively. Hired, trained, mentored and provided
leadership to a team of eleven employees.
▪ Maintained smooth business operations by supporting three versions of release code, two patch environments
and one current release environment.

2. Michelle Busey Page 2
▪ I implemented MTM as a test repository for all test results which are accessible by the business and audit.
▪ Expedited resolution of customer defects by utilizing a custom PeopleSoft case repository.
▪ Perform quality assurance for DDS and BFO forms upgrades provided by Wolters Kluwer; a leading regulatory
banking compliance forms company.
▪ Performed quality assurance for the implementation of Expere, a Wolters Kluwer dynamic global financial
services environment. Expere provides dynamic linking of regulatory verbiage to banking forms.
BANK OF AMERICA(FORMERLYCOUNTRYWIDE), MALIBU, CA AND PLANO, TX 2004 – 2011
QUALITY ASSURANCE MANAGER (2004 –2011)
Lead all QA processes for Countrywide’s XXXX applications, including project management and overseeing the entire
quality lifecycle. When the company merged with Bank of America, the team added support for Oracle Warehouse for
financial data and Business Objects reporting and two new areas of testing; OutLookSoft (SQL based) and REO (Web
front end and SQL backend). Managed a diverse team of in-house specialists in the U.S. and India and consultants
from Oracle, Deloitte, and Business Objects.
▪ Project managed the implementation or upgrade of the following systems, including numerous phases of
enhancements: PeopleSoft 8.9 10g upgrade EPM and HR Data Warehouse, PeopleSoft 8.9 9i upgrade EPM,
PeopleSoft Budget system, Management Reporting system, Scorecard system, and WFA system.
▪ Ensured effective and efficient teamwork by encouraging communication, cross training between the U.S. and
offshore team, and implementing best practices in processes and testing methodologies.
SENIOR PEOPLESOFT QUALITY ASSURANCE MANAGER (2004 –2005)
Lead the QA team by managing, monitoring, planning, scheduling, providing the scope of testing, measuring, and
reporting results. Managed a global team of nine employees in the U.S. and India providing lifecycle QA support.
▪ QA Lead for PeopleSoft 8.8 EPM (Enterprise Performance Management) implementation
▪ Expedited business processes by providing data validation on 18 external business entities through PeopleSoft
Financials and EPM to Business Object reports.
▪ Established QA standards in performing analysis, creating test plans, execution of scripts, defect management,
testing status, test results and reporting procedures.
▪ Utilized SQL, Oracle, TOAD, and Ascential Software to verify data flow through the data warehouse.
KORN FERRYINTERNATIONAL,LOSANGELES, CA 1997 – 2004
QUALITY ASSURANCE ANALYST
Provided QA for the company’s Global SAP v4.6 implementation, facilitating numerous individual SAP
implementations in North America, Canada, Europe, and Asia Pacific.
▪ Provided QA, training, and support on proprietary and third-party financial applications involving SAP, Web
interfaces, proprietary interfaces, NAVision, ComShare, ProClarity and legacy systems.
▪ Performed QA and installed/setup of all proprietary and third party financial software applications for XP and
Windows 95 worldwide implementation.
▪ QA lead for Y2K.
CAREER NOTES
Project Manager / Marketing Coordinator
La Salsa Holding Company, Los Angeles, CA; Colony Advisors, Los Angeles, CA; Nestle USA, Glendale, CA
Provided project management for the company’s Paradox-based proprietary software that reported the NOI of the
real estate owned company. Wrote functional and technical specifications, conducted QA processes, wrote and
produced training manuals, and provided client support. Modified the existing sales tracking system to accurately
report sales information and implemented the changes. Acted as the liaison between sales and corporate office,
publishing monthly inventory reports and establishing procedures for customer accounts. Maintained financial
records, including uploading financial information into Platinum, generating YTD operating reports and quarterly
financial reports. Joined company as the marketing coordinator, managing outside vendors on creative materials and
approving and monitoring vendor accounts. Generated and compiled YTD actual vs. budget report on marketing
dollars spent and provided QA for all franchise POS materials.

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EDUCATION & TRAINING
Bachelor of Science, Sociology, Minor in Psychology, Illinois State University, Bloomington, IL