In this webinar you will learn how your organization can access TechSoup's wide variety of product discount and donation programs. From hardware to software, we'll give you a tour of the tools available to help your nonprofit with productivity, collaboration, financial management, donor tracking, security, and more.

1. Welcome to TechSoup
New Member Orientation And Q&A
2.07.2024

2. 2 © TechSoup Global. All Rights Reserved.
How to Engage During this Webinar
Questions? Use the Q&A feature.
Check your inbox! We’ll email you the replay, slides, and resource links within a
couple days.
Closed captioning is available. Turn on with the CC button located in your Zoom
menu.

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TechSoup Panelists
Aretha Simons
Producer,
TechSoup Webinars
Nick Fynn
Head, Global Growth
Marketing, TechSoup
Kevin Mulhall
TechSoup Customer
Success Manager
Kelly Garrett
Associate Manager,
TechSoup Client Services

4. 4 © TechSoup Global. All Rights Reserved.
Key Terms
● Civil Society: change-makers and do-gooders around the world
working in nonprofits, charities and other non-governmental
organizations.
● Digital Transformation: Embracing digital technology to enable and
improve your nonprofit’s functions and program delivery.
● Digital Resilience: Ensuring your nonprofit’s tech can quickly
respond, adapt, and continue to serve during an external disruption or
crisis.
● Cloud Adoption: Moving to platforms and data structures that rely on
the distributed memory and computing power of the world wide web
instead of your local computer’s hard drive.

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What is TechSoup?
We are a 501c3 nonprofit organization.
We support nonprofits working with technology to help build a more equitable planet.
We host a catalog of affordable technology products from major brands like
Microsoft, Dell, Intuit, Adobe and many more.
We offer numerous services to help nonprofits manage their technology stacks.
We create educational resources to help nonprofit staff to build their tech skills and
expertise.
We deliver grant-based programming o help civil society use technology.

6. This traditionally underserved, high-touch, high-impact and low-margin segment is
served sustainably, through low-cost, self service offers delivered at scale.
Serving Nonprofits of All Sizes

7. We Empower a Diverse Group of Changemakers
% of Organizations, August 2023

8. PRODUCT CATALOG

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Microsoft 365 or Office 365 Enterprise: Cloud-based productivity suite plus support from TechSoup
Windows Pro Full Operating System: replace your operating system with Windows 11 Pro

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Creative Cloud: $5 admin fee + $19.99 per month or $239.88 for the first year
Acrobat Pro DC: $5 admin fee + $12.99 per month instead of $14.99
Adobe Express: new offer, currently $0 admin fee for nonprofits

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QuickBooks Online Plus: $75 per year
QuickBooks Online Advanced: $160 for the year

12. Additional Catalog Offers

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New and refurbished laptops and desktops, servers & networking, internet hotspots, headsets
Dell, Lenovo, HP: $0 admin fee to access discounts and discounted catalogs
Refurbished Hardware: Refurbished laptops, desktops, tablets, etc. provided by our refurbisher partners
Mobile Devices, Monitors, Networking Equipment, Printers, Virtual Reality Headsets
Hardware

15. TECHSOUP SERVICES

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● Help Desk service: $35 monthly or $350 annually for unlimited support on one device
● Managed IT enterprise level systems management
● Website Services site consultation and development, security, maintenance packages
● Nonprofit Marketing Services advertising, SEO, email, social media, CRM
● Domain Registration
● Office 365 email and data migration service
● Digital Assessment Tool
Services to Support Nonprofit IT Staff and Volunteers

18. 18 © TechSoup Global. All Rights Reserved.
$99 annually - access to special offers and lower admin fees in the TechSoup catalog - an excellent
membership for nonprofits who want to engage with TechSoup fully and benefit from our offers, expertise,
and educational opportunities.

19. 19 © TechSoup Global. All Rights Reserved.
$200 annually per organization - the most complete and robust level of engagement with TechSoup.
Access to Boost savings in the TechSoup catalog plus unique Quad member content, engagement with
TechSoup staff, and customized events for tech forward nonprofits.

20. Kelly Garrett
Associate Manager
Account Management Group - Client Services
TechSoup Customer Service is here to support you!

21. Learn About Products

22. TechSoup Support
TechSoup has recently updated our FAQ and now offers an in-depth TechSoup
Support resource that is designed to answer common questions.

23. TechSoup
Support
Search for an answer using our
Search feature.
You can also pick one of the
topics below to see all related
support articles.

24. TechSoup Support
Check out all of the TechSoup Support Services & Resources we have designed for nonprofit organizations like yours!
https://support.techsoup.org/hc/en-us/articles/21414072817051-TechSoup-Support-Services-Resources

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Customer Service can assist you
with:
● TechSoup account management
● Eligibility questions
● Navigating resources and
requesting products on
TechSoup.org
Customer Service cannot assist
you with:
● IT support
● Product support (download,
installation, etc.)
● In-depth product functionality
questions
What Can TechSoup Customer Service Do For You?

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Contacting TechSoup Customer Service
Beginning January, 2024, TechSoup U.S. Customer Service has transitioned to
supporting our members exclusively through Live Chat. Before contacting TechSoup
Customer Service, we recommend reviewing How can I contact TechSoup Customer
Service? to confirm current business hours:
https://support.techsoup.org/hc/en-us/articles/13883994994587-How-can-I-contact-Tech
Soup-Customer-Service

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Chat Live with TechSoup Customer Service!
When Live Chat is available, you can connect with a live agent by clicking the Live chat button within the Help
bubble at the bottom right corner of your browser window.
● Monday through Thursday from 7 a.m. to 4 p.m. Pacific
● Friday from 7 a.m. to 12:30 p.m., resuming from 2 p.m. to 4 p.m. Pacific.
Unable to connect to Live Chat?
If the Live chat button isn’t visible, and you are trying to access Live Chat within our business hours (Pacific time
zone), the missing button may be due to your browser version or settings. The following troubleshooting usually
resolves this issue:
● We recommend using a computer to access chat.
● Confirm your browser is the most current version available on the market – we've found older versions of
browsers can experience issues with Live Chat.
● Turn off pop-up and ad blocker extensions in your browser.
● Try using another browser and another device – like a home computer, if you are on your work computer.

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29. Thank You For Attending.
Please complete the post-event survey.