In this webinar, Eric Wheeler (Managed Services Supervisor) and Ed Bohme (Account Manager) from Bask shared how to know if your tech is up to date, how to update it, and how to get support along the way.

1. Is Your Tech Up to Date?
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January 30, 2023
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Today’s Agenda
1. Introductions
2. Overview about Bask
3. Technology Lifecycle
4. Best Practices to update your tech stack
5. Bask Solutions for your Nonprofit
6. Q&A Session

4. Meet the Customer Success Team
Ja'Rod Morris
Director, Customer Success
Kevin Mulhall
Sr. Technical Customer
Success Manager
Chemierra McNeil
Customer Success Manager
Tony Phipps
Technical Customer
Success Manager
Ashley Hendershott
Customer Success Lead,
MMD
Jonathan Mules
Customer Success
Operations Associate
Vanessa Jimenez
Program Manager, Digital
Customer Success
We are excited to help you achieve your goals faster!

5. 7
Experience the Digital Revolution
Ed Bohme
Account Manager​
Ed.Bohme@bask.com​
877-560-9273​
Eric Wheeler
Managed Services Supervisor
Eric.Wheeler@bask.com
303.537.3232

6. 8
Headquartered in
Utah
Managing customers
nationwide
1.2M
Cases Resolved
11,200
Non-profit cases
Bask is dedicated to helping
businesses of all sizes streamline
their IT operations, enhance
productivity, and achieve their goals.
Helping businesses succeed through IT.
6-Year TechSoup
Partner

7. “Innovation is the ability to see change as an
opportunity, not a threat.”
-Steve Jobs
9

8. Are you the IT person without
being the IT person?
10

9. 11
“As the Executive Director, I was
the main point of contact for IT
issues, causing disruptions and
delays in workflow.”
-Jim Kilgore
You’re not alone! This is quite common.
Profile
Full Life is a Hawai‘i Island non-profit agency
dedicated to helping people with developmental
disabilities lead happy, productive and self-directed
lives.
Concern
Full Life identified IT as a major risk factor through
an internal HIPPA audit. They were also incurring
unsustainable costs for support and habitually
replaced devices instead of addressing issues.
Approach
✓ Partnership with an MSP
✓ Mitigated HIPPA risks by encrypting laptops,
managing data backup, and regularly checking
for viruses.
✓ Empowered employees to seek immediate
support, eliminating the need for lengthy
troubleshooting delays.
Result
✓ Workload taken off the shoulders of the
Administration
✓ Able to focus more time and energy on priorities.

10. Introduction Phase
Growth Phase
Maturity Phase
TECHNOLOGY LIFECYCLE

11. ANCIENT DIGITAL
 On-Premise environment
 Unsupported infrastructures​
 Unsupported hardware
✓ Off-premise data storage (cloud platforms)
✓ Cloud Exchange email hosting​
✓ Internet of Things

12. Which World Am I In?

13. “And Now His Watch Is Ended”

14. THE FUTURE IS AI
Automations
Machine Learning

15. According to a Microsoft survey
which polled 1,405 consumers, “91%
of consumers said they would stop
doing business with a company
because of its outdated technology
Reduced Efficiency and Increased Downtime
Security Risks and Inefficient Data Management
Decreased Customer Satisfaction
62% of respondents are more likely
to become repeat customers if
businesses use modern technology.
Problems

16. 18
Profile
Anonymous Org in New York​
Concern
• 1-10 devices​. Was paying $15K annually.
• On-Premise
• Long response times for support
• Overall quality of their current MSP
Approach
✓ Probed into the customer’s
environment and current needs.
✓ Consulted with the customer, making
recommendations to improve their
overall infrastructure.
✓ Migrated from on-premise to cloud
solutions
Result
Saved $12k joining Bask (TechSoup)
Success Story #1 – Revamping IT
Infrastructure

18. UPDATES!
PATCHES!
ANTI-
VIRUS
BACK-
UP
Ready to Do It Yourself?

19. Solutions
21
REACTIVE PREVENTATIVE PROACTIVE
✓ Troubleshooting
✓ User Education
✓ Disaster Recovery
✓ Virus / Malware Identification
and Removal
✓ New Device Setup
(Workgroup/Local)
✓ Networking Configuration &
Support (Workgroup)
✓ Software Updates and Patch
Management
✓ Performance Monitoring
✓ Asset and Vendor
Management
✓ Back-Up and Recovery
(BCDR)
✓ New Device Setup (Domain)
✓ Application Support (Elevated
Access)
✓ Networking Configuration &
Support (Domain)
✓ User Identity and Credential
Management
✓ IT Infrastructure and System
Administration
✓ Cybersecurity Administration
✓ Tune-Up and Scheduled
Maintenance
✓ Automations

20. 23 © TechSoup Global. All Rights Reserved.
Thank You!
2
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