Khartoum state is the capital of Sudan located where the White and Blue Niles meet. It is the smallest state by area but most populous. The Khartoum state information center aims to develop information systems and networks, supply state agencies with necessary information, and keep pace with technological developments. It works to increase electronic services, strengthen the IT industry, design state websites, raise public awareness of online services, and provide training courses. The center is working to design complaint and proposal systems to engage the public, as well as civil registration, email, online job application, and ERP systems like financial management to provide efficient e-government services.

1. Republic of Sudan
Khartoum state information center

2. Introduction
Khartoum state Is the National capital of Sudan, it is
located in the heart of Sudan at the confluence of
the White and Blue Niles, where the two rivers unite to
form the River Nile.
The state lies between longitudes 31.5 to 34 °E and
latitudes 15 to 16 °N.
Khartoum state is one of eighteen states of Sudan.
Although it is the smallest state by area which is about
(22,142 km2), it is the most populous (8,274,321 )
according to the last population census 2008.

3. Khartoum state Map

4. Khartoum state information center

5. The Centre have the following objectives
1. Interest the information and its organs and development of
information systems and their use in the state.
2. Building specialized information networks.
3. Supply state agencies necessary to discharge its burden of the
information.
4. Work to keep pace with technological developments in the field
of information.
5. Provision of electronic government services to ensure the
stability of the state network connectivity units
6. Increase the number of electronic services for all state
government agencies.
7. Contribute to the strengthening of the IT industry to provide
electronic government services of high quality
8. Contribute to the websites of the state units design
9. Raise public awareness of online services and its importance and
disseminated through the available channels.
10. Holding training courses in networking administration,
programming and Web designing and operating systems as
some sort of Capacity building.

6. A- Complaints and proposals system
Information Center is working to design a system that works on the website
of the state aims to activate the participation of the public and increase their
cooperation with government agencies in order to promote state government
services and improve the image of the state with the participation of citizens.
It is an important step in efforts to communicate with the public in order to
activate participation and increase cooperation to provide good services.
So we can analyze the data using GIS program to provide more efficient
services and coordination between the public sector, citizens and non-
governmental organizations and the private sector in public policy
development and resource conservation.
Some e-Services sample:

7. Works on the website to be available to all citizens.
It offers the possibility of reporting and filing complaints about
issues of concern to the government directly.
Features

8. Capture
Photo &
Sending
How the program works?
Can citizen reporting program using images, video or audio, and
identify the place and send it to the state authorities.
The system automatically creates a communication with the state call
center (follow-up room), then converts the communication to the
concerned party.

9. B- Civil Registration system
Civil Registration System is integrated data aims to produce legal,
administrative and other information.. Benefiting individuals,
families, communities and state institutions, civil society
organizations and bodies associated with social and economic
development and other areas of human development.
It represents a base to build a system for the production of a public
service personnel information in a dynamic way a permanent and
continuous for many aspects of the population of the country .. even
be complementary to the efforts in human development.

10. In the context of the application of e-government mandate and to
provide better services to citizens and ensure the validity and
accuracy of their data and reduce the cost, we in our center and
through e-state gate taking advantage of the Civil Registration
system data to the state units in service sectors, namely in
education, health, urban planning and social services need For
this data to conduct their work as well as take advantage of the
services provided by localities in the field of electronic payment
the following activities:
- Business license.
- Taxation.
- Fees for services activities.

11. C- Khartoum Email system
In this field the center offers a formal e-mail and its tools to
various state units, as e-mail service; Activating the system
began in 2012 with about 260 Emails of ministries and local
councils and the administrative units and public administrations
of the state, Through which we can exchanged messages and
files at high speed and confidentiality.
D- On line Job applications system
The system is designed to automate job application form through
Khartoum state website which reduces the financial cost of
processing applications, and eliminates the problems associated
with the previous process, shortens the time required to process
the data.
The system contains a page describes the initial announcement
of jobs, disciplines required and the basic conditions for
submission.

12. Applications (ERP systems)
The Center designed a set of regulations including: -
- Financial resources management system has been activated,
where financial resources management system in a large
number of units of the state, ministries and localities supreme
councils.
- Executive Office Management System
- The HR designed using Oracle, now we are working on it to
be a Web base application.
- Employment recruitment system on line.
- The Center is supporting e-Government in field of electronic
participation works by strengthening the capacity of e-
payment.
- Development of e-participation tools to enable the public to
give their views on electronic transactions provided by the
Government

13. Consequently using big data tools will help in implementation and
enforcement in State of Khartoum, especially since the elements of
implementation is available, state is considered a serious step in the
direction of implementation as this training course will help in the
implementation of this goal.
Using big data tools
Massive volume of data is difficult to process using
traditional database and software methods, so using big data tools and
software enables the process of our data that is collected so as to
determine which is relevant and can be analyzed to drive better decisions
in the future.
Mainly after collecting, organizing and analyzing large sets of data, helps
to discover useful information for better understand the information
contained within the data and will also help identify the data that is most
important to the state units and future planning.
The main challenge is creating platforms that can pull in unstructured
data as easily as structured data.

14. Thank You