This document discusses social service work with individuals and families. It covers types of service users including voluntary and involuntary clients. Social service work involves creating helping relationships to effect positive changes through improved self-esteem, social functioning, problem solving and analysis. Theories are used to help understand issues. Critical self-reflection is important for social workers to understand how their own identities are shaped. The document also discusses working with families, covering family types and common stages of independence, coupling, parenting, launching children, and retirement. Statistics on families in Canada from 2006 are presented on topics like marriage trends, lone parent families, and implications.