The document discusses seven key trends in enterprise content management (ECM) as it evolves from 2007 to 2017, emphasizing the shift from single repositories to multiple systems, driven by user needs and compliance risks. It highlights the growing importance of using content analytics for insights, the move towards cloud solutions, and the impact of apps on enterprise solutions. Organizations face increasing challenges in managing information effectively, and only a small percentage have comprehensive governance policies in place.

1. Underwri(en by:
#AIIM Informa(on Is Your Most Important Asset.
Learn the Skills to Manage It
Webinar Title
Presented DATE
7 Key ECM Changes –
A Look Ahead to 2017
An AIIM Webinar presented 15 December, 2016

2. Underwri(en by:
John Mancini
Chief Evangelist
AIIM
AnB Nivala
Chief Technology Officer
M-Files
Today’s Speakers

3. Underwri(en by:
7 Key ECM Changes
ECM 2007 ECM 2017
ECM fantasy – single repository ECM reality – mulLple repositories
Driven by IT and specialists at large
companies
Driven by end users and the business –
relevant to companies of all sizes
Point-based compliance Compliance and risks everywhere and more
complex
Cloud “someday” Cloud now
Focus on storing content Focus on using content & extracLng insight
Starts with massive migraLon project Start small – metadata core
Big bang, boil the ocean deployments Apps built on a consistent content strategy
7 key trends that are changing how
we think about content
management.

4. Underwri(en by:

5. Underwri(en by:
#1 – We’ve awoken from the dream of a single
repository
§ 52% have three or more ECM/DM/RM systems. 22%
have five or more (38% of the largest).
§ The definiLon of ECM is becoming blurred, with 52%
agreeing that in 5 years’ Lme, ECM systems will be an
undifferenLated part of the IT infrastructure.
§ 52% of organizaLons are working towards a company-
wide ECM capability, but only 14% have completed it.
Source: AIIM Industry Watch

6. Underwri(en by:
7 Key ECM Changes
ECM 2007 ECM 2017
ECM fantasy – single repository ECM reality – mulLple repositories
Driven by IT and specialists at large
companies
Driven by end users and the business –
relevant to companies of all sizes
Point-based compliance Compliance and risks everywhere and more
complex
Cloud “someday” Cloud now
Focus on storing content Focus on using content & extracLng insight
Starts with massive migraLon project Starts small – metadata core
Big bang, boil the ocean deployments Apps built on a consistent content strategy

7. Underwri(en by:
#2 – It’s all about the end user
§ 22% consider their ECM project to be
somewhat stalled, and 21% have user
adopLon issues.
§ 52% admit that they are sLll dependent on
their network file-shares.
§ Only 22% have mobile access to ECM/RM
content.
Source: AIIM Industry Watch

8. Underwri(en by:
7 Key ECM Changes
ECM 2007 ECM 2017
ECM fantasy – single repository ECM reality – mulLple repositories
Driven by IT and specialists at large
companies
Driven by end users and the business –
relevant to companies of all sizes
Point-based compliance Compliance and risks everywhere and more
complex
Cloud “someday” Cloud now
Focus on storing content Focus on using content & extracLng insight
Starts with massive migraLon project Start small – metadata core
Big bang, boil the ocean deployments Apps built on a consistent content strategy

9. Underwri(en by:
#3 – Rising compliance risks and challenges
§ 51% have had data-related incidents in the past 12
months, including 16% suffering a data breach.
§ 45% of organizaLons agree that the lack of informaLon
governance leaves their organizaLon wide open to
liLgaLon and data protecLon risks.
§ Only 15% of organizaLons have enterprise-wide IG/RM
policies.
§ 50% rely on manual search for e-discovery across
electronic and paper records.
Source: AIIM Industry Watch

10. Underwri(en by:
7 Key ECM Changes
ECM 2007 ECM 2017
ECM fantasy – single repository ECM reality – mulLple repositories
Driven by IT and specialists at large
companies
Driven by end users and the business –
relevant to companies of all sizes
Point-based compliance Compliance and risks everywhere and more
complex
Cloud “someday” Cloud now
Focus on storing content Focus on using content & extracLng insight
Starts with massive migraLon project Start small – metadata core
Big bang, boil the ocean deployments Apps built on a consistent content strategy

11. Underwri(en by:
#4 – Recogni(on that the future will definitely be
cloudy
§ 87% of individual survey parLcipants are posiLve about
moving ECM/DM content to the cloud, compared to
42% of the organizaLons they work in.
§ 75% feel security by cloud providers is likely to be
be(er or the same as their own servers.
§ 26% of organizaLons are using some form of cloud
ECM or DM, and addiLonal 27% are likely to deploy
cloud content systems within the next 2 years.
Source: AIIM Industry Watch

12. Underwri(en by:
7 Key ECM Changes
ECM 2007 ECM 2017
ECM fantasy – single repository ECM reality – mulLple repositories
Driven by IT and specialists at large
companies
Driven by end users and the business –
relevant to companies of all sizes
Point-based compliance Compliance and risks everywhere and more
complex
Cloud “someday” Cloud now
Focus on storing content Focus on using content & extracLng insight
Starts with massive migraLon project Start small – metadata core
Big bang, boil the ocean deployments Apps built on a consistent content strategy

13. Underwri(en by:
#5 – A shiU in focus from content “storage” to
content insight
§ 53% of organizaLons agree that auto-classificaLon
using content analyLcs is the only way to get content
chaos under control.
§ 34% of organizaLons are using content analyLcs for
process automaLon, informaLon governance,
contextual search or business insight. A further 44%
have plans in place.
§ 17% consider content analyLcs to be “essenLal” now
for their organizaLon, growing to 59% in 5 years’ Lme.
Source: AIIM Industry Watch

14. Underwri(en by:
7 Key ECM Changes
ECM 2007 ECM 2017
ECM fantasy – single repository ECM reality – mulLple repositories
Driven by IT and specialists at large
companies
Driven by end users and the business –
relevant to companies of all sizes
Point-based compliance Compliance and risks everywhere and more
complex
Cloud “someday” Cloud now
Focus on storing content Focus on using content & extracLng insight
Starts with massive migraLon project Start small – metadata core
Big bang, boil the ocean deployments Apps built on a consistent content strategy

15. Underwri(en by:
#6 – “Content” has been balkanized and
democra(zed
§ Fundamental shij in how we think about creaLng
and using content:
§ ConsumerizaLon of content use
§ PuBng the user back into ECM
§ SupporLng business outcomes
§ New ways of working:
§ Mobilized, socially oriented and semanLc
§ FragmentaLon of content types and resources
Source: Gartner, at AIIM ELC meeLng

16. Underwri(en by:
7 Key ECM Changes
ECM 2007 ECM 2017
ECM fantasy – single repository ECM reality – mulLple repositories
Driven by IT and specialists at large
companies
Driven by end users and the business –
relevant to companies of all sizes
Point-based compliance Compliance and risks everywhere and more
complex
Cloud “someday” Cloud now
Focus on storing content Focus on using content & extracLng insight
Starts with massive migraLon project Start small – metadata core
Big bang, boil the ocean deployments Apps built on a consistent content strategy

17. Underwri(en by:
#7 – Apps have changed how we view enterprise
solu(ons
What’s different about apps?
§ There are a lot of them
§ Portability of mobile – always on, always available
§ Self service – no need to ask permission or assistance
§ Usability focus – intuiLve – do one thing and do it well
§ ConLnuous improvement – conLnuous updaLng
automaLcally
§ We want the things we use to be everywhere – device
independence
Source: George Parapadakis at AIIM ELC meeLng

18. Underwri(en by:
7 Key ECM Changes
ECM 2007 ECM 2017
ECM fantasy – single repository ECM reality – mulLple repositories
Driven by IT and specialists at large
companies
Driven by end users and the business –
relevant to companies of all sizes
Point-based compliance Compliance and risks everywhere and more
complex
Cloud “someday” Cloud now
Focus on storing content Focus on using content & extracLng insight
Starts with massive migraLon project Start small – metadata core
Big bang, boil the ocean deployments Apps built on a consistent content strategy

19. AnB Nivala, Founder and CTO
December 15, 2016
Intelligent Metadata Layer

20. Too Many Informa(on Silos
ERP CRM
Network
Folders
?
IBM Lotus
Notes

21. The Next Genera(on of ECM
Repository
Agnos(c
+ + =
Intelligent
Metadata
Layer
Intelligent Metadata-
driven

22. Unified User Experience Layer
Intelligent Metadata Layer
Mul(-Repository Backend
New Architecture
Mul(-Repository Backend
Core ECM Capabili(es Search Across Repositories
Automa(c Metadata
and Classifica(on
Intelligent Metadata Layer
Unified User Experience Layer
Op(mized for Your Device Mobile and Offline Enabled Easy and Engaging

23. Unified Interface to All Data and Content

25. No need to migrate
NEW ECM SYSTEM

26. The demands on how you manage
documents and informaLon are increasing.
How will you prepare for tomorrow?
Our vision for modern, non-disrupLve ECM:
7 Key ECM Changes: Takeaway
Repository
Agnos(c
Intelligent Metadata-
driven
+ +
Download Our White Paper!
www.m-files.com/future-of-ecm

27. Underwri(en by:
John Mancini
Chief Evangelist
AIIM
Blog: h(p://info.aiim.org/digital-landfill
@jmancini77
Thank You!

28. Underwri(en by:
AIIM is the Community for
Informa(on Professionals
AIIM believes that informa(on is
your most important asset.
Learn the skills to manage it.
Our mission is to improve organizaLonal
performance by empowering a
community of leaders commi(ed to
informaLon-driven innovaLon.
Learn more at www.aiim.org