This presentations looks at Canon's current market position, analyses how the ECM market evolved in the last two decades and what Canon can do to adopt latest ECM technologies.

1. Evolution of Document
Management and Output
Technologies
Presentation by
Sanjay Kaler

2. INPUT AND OUTPUT
Part I

3. Physical-Digital-Physical
Physical Digital Physical
Input
Technologies
Output
Technologies

4. Input Technologies
• Document Scanning & Capture as input technologies
• Growing interest in distributed scanning
• Advanced data extraction
• Document harvesting
• Fax processing
• Metadata output and integration with business
applications
• Shift towards cloud computing and mobility
• Knowledge management, compliance and security
• MFDs continue to advance

5. Output Technologies
• Digital colour printing
• Software-as-a-Service gaining adoption among managed print
service providers
• Variable data printing
• Transaction printing and direct mail marketing are converging
• Printing on demand
• Distributed production
• Customers are driving shift to cross-media
• Mobile is a link between physical and digital media
• Operational efficiency and workflow automation to manage
cost
• New value added services

6. Market Position
• Market leader in Input and Output technologies
• Market focused R&D and among top US patent holders
• Provides more complete solutions with the Alliance
program
• Deliver greater value with professional services and
solutions
• Strong dealer network
• Exceptional service and support
• Commitment to environment and local community

7. THE GAP
Part II

8. What is Information?
• Data (structured): 20% of organisation’s information
– Rows & Columns in database
• Content (unstructured): remaining 80% of the information
– Document: Digital and Scanned
– Image/Audio/Video
– Email, Calendar, Contact
– Chat
– Social content
– Site, Blog, Wiki
– Paper mail
– Fax
– Other content

9. What is Enterprise Content
Management?
Enterprise Content Management (ECM) is a
strategy for the coordinated management of
all content throughout an
organization, allowing for people and systems
to find and use content from within any
business context.

10. ECM Framework
Content Services
Library Services
Meta Services
ECM
Platform
ECM
Applications
Content
Management
Interoperability
Services
Digital Assets
Management
Document
Management
Web Content
Management
Records
Management
Business
Process
Management
Social
Content

11. Industry Evolution
• 1990-2000
– Vendors focused on particular pain-intensive processes of specific
departments: DMS, WCM, RM
– Created information silos in the organisation
– Core customer was business, often at odds with IT
• 2000-2010
– Compliance and risk concerns led organisation to integrate silos
– ECM technologies viewed as a core platform, thus born Enterprise 1.0
– Customer realised cost savings by building systems of record
– Core customer shifted from business to IT
• 2010 and beyond
– Platform approach created open source solutions
– Web 2.0 led to Enterprise 2.0 creating systems of engagement
– Middle-tier knowledge workers core customer, again at odds with IT

12. Business Drivers
• Increase employee efficiency and productivity
• Improve control of information and optimise
business processes
• Manage record to comply government and
industry regulations
• Reduce overall cost of information management
across the enterprise
• Protect sensitive information to mitigate risk
• Enable collaboration and track document
changes for reporting purpose

13. Key Players

14. Software Delivery Methods
• On-premise or Private Cloud
• Software/Storage as a Service (SaaS) or Public
Cloud
• Hybrid Cloud

15. BRIDGING THE GAP
Part III

16. Enterprise Content Lifecycle
Capture
(Input)
• Aggregation
• Indexing
• Recognition
Technologies
Store
• Repositories
• Library
Services
• Storage
Technologies
Manage
• Workflow
• Search &
Discovery
• Sharing &
Collaboration
Preserve
• Long-term
Archive
• Integration
with other
applications
• Backup &
Recovery
Deliver
(Output)
• Distribution
• Security and
Access Control
• Transformation
Technologies

17. Enterprise 1.0 to 2.0
• Last ECM turning point came to break content
and organisational silos
• Next wave is coming from breaking the silos
between the organisations, including your
family
• Security, simplicity and cloud computing are
key drivers

18. Market Trends
• Dramatic rise of structured as well as unstructured data
• Capture and manage growing new content generated
through different communication channels eg.
Email, IM, Social Network, Collaboration
Software, SMS, Video Chat.
• Cloud-based content management system
• Platform approach with API access to extend the
capabilities
• Growing need of inter-vendor deployment to meet specific
need of industry or function
• Open standard based modular solutions which are scalable
within and beyond enterprise boundaries
• Point-based solution for increasingly mobile workforce

19. Vertical Markets
• Government
• Medical
• Education
• Stock market
• Banking & Investment
Services
• Insurance
• Manufacturing
• Professional Services
(Legal, Accounting and
Consulting)
• Media
• Retail
• Utilities
• Publishing
• Petrochemicals
• Construction &
Engineering
• Transportation
• Telecommunications
• Pharmaceutical
• Other industries

20. Manage
Distribute
Store
Capture
Physical-Digital-Physical

21. Summary
• Provide end-to-end solution in those verticals
where Canon has strong presence
• Take platform approach and focus on storage &
preservation components by providing
meta, content and library services
• Adopt open industry standards and build modular
solutions that integrate with other vendors
• Leverage cloud technologies with mobile
workforce in mind
• Make strategic acquisitions to fill the gap

22. Thank you!