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Webex Meetings Playbook Excerpts
This document outlines the internal playbook for Webex meetings aimed at customer success managers, detailing guidelines for launching Webex in large enterprises and providing various toolkits for IT project managers and lines of business. It includes customizable content and promotional assets designed to enhance adoption and communication strategies. Additionally, the document provides contacts for producing customer success content.
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Webex Meetings Playbook Excerpts
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- 2. 2Classification – Internal Cisco Playbook Requirements › Consistent content used by all WebexCSMs and their customers › Shift to value based story telling to drive up adoption › A complete guide on how to launch Webex in a large enterprise › Adoption toolkit for IT project managers › Adoption toolkit for lines of business › Why to and how to content - customisable Why? What Where? › Browse and download (no login required) › https://communities.cis co.com/community/tec hnology/collaboration/s park-webex/content Sei Mani engaged by Cisco to write and design a Webex Meetings Playbook for Customer Success Managers
- 3. 3Classification – Internal How to launch Webex in your enterprise Comprehensive guide for IT project managers •Planning guide on how to capture information related to key areas required for successful deployment
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- 5. 5Classification – Internal How to launch Webex in your line of business Guide for LOB champions •Webex launch guide for champions in each line of business • Assets, email copy provided in each section • Guide on how much effort is needed for each launch activity
- 6. 6Classification – Internal People Manager Line of Business One page value proposition/use case • WebexMeetings in context • Used by CSMs and customer project teams to share with employees in this line of business
- 7. 7Classification – Internal Sales Line of Business One page value proposition/use case • WebexMeetings in context • Used by CSMs and customer project teams to share with employees in this line of business
- 8. 8Classification – Internal IT Line of Business One page value proposition/use case • WebexMeetings in context • Used by CSMs and customer project teams to share with employees in this line of business
- 9. 9Classification – Internal Marketing Line of Business One page value proposition/use case • WebexMeetings in context • Used by CSMs and customer project teams to share with employees in this line of business
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- 14. Ask us aboutproducing customer success content Leon Benjamin +44 7974 766615 leon.benjamin@sei-mani.com