The future is here, and it’s cognitive. Keith Griffin, CTO of Intelligence and Analytics, shows how Cisco is weaving artificial intelligence and machine learning into the Webex platform to provide an in-meeting experience that rivals in-person team collaboration. This new form of collaboration, called Cognitive Collaboration, represents a leap forward in the use of intelligent software to make tasks easier and more intuitive, by adding contextual insight and seamless interactions to the collaboration process. Watch the on-demand webinar to learn more: https://youtu.be/pQsnspiF1Rk

1. Introducing Cognitive Collaboration.
The X factor in the new Cisco Webex.

2. © 2019 Cisco and/or its affiliates. All rights reserved.2 Cisco AI Survey 2017
More time for high value tasks
More creativity
More satisfaction from work
Stronger team commitment
AI will deliver:
51%
35%
30%
27%
AI enhances
complex teamwork
Over 60% of respondents thought their teams would be
more productive with a virtual assistant:
Coordinating
schedules
Simplifying
meeting
attendance
Note
taking
Assisted
Meeting
Strategy

3. © 2019 Cisco and/or its affiliates. All rights reserved.3
Video
Whiteboard
Care
MessageFiles
Meeting
Calendar
Calling
People
Our vision to enable radically better teamwork
AI
AIAI
AI
BEFORE DURING AFTER

4. © 2019 Cisco and/or its affiliates. All rights reserved.4
Defining cognitive collaboration
AI and machine learning in collaborative environments
Multi-modal Bots
& Assistants
Collaboration
Assistants
Care Assistants
Computer
Vision
Face, Gesture
and Object
Recognition
Audio & Speech
Technologies
Noise Detection
Speech Integration
Relationship
Intelligence
People Profiles
Company
Information

5. © 2019 Cisco and/or its affiliates. All rights reserved.5
“Ok Webex, join the meeting”

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Jeff Blake
Dyan
Andre
Addy Rui
John
Alicia

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Noise detection / suppression in meetings
Alert message: "Noise detected"
Alert message with "The noise sounds like keyboard"
Allow user to ignore certain type of noise
Auto mute when noise is detected
Detect and classify non-human noises
Voice Siren Tapping Dog

8. © 2019 Cisco and/or its affiliates. All rights reserved.8
People Insights

9. © 2019 Cisco and/or its affiliates. All rights reserved.9
Intelligent
Sensors
Enhanced customer
care experiences
Intelligent
Collaboration
Imagine
the possibilities...

10. Q&A

11. © 2019 Cisco and/or its affiliates. All rights reserved.
View internal directory
details for meeting
participants that
belong to your own
organization
Webex gathers
information from publicly
available sources and
builds a rich profile for
you
You own your
information - You can
edit or enable or
disable your profile
information
1
2
4 Know more about the
companies and people in
your meetings
3
Solution Personalization: People Insights for Webex
Accompany integration into Webex Meetings
555-555-5555

12. © 2019 Cisco and/or its affiliates. All rights reserved.
Completely
Customizable
Integrates with
Company Directory
• “Right to be forgotten”
• Add new positions or edit dates
• Create/edit/remove past roles or
hide completely
• Add/remove education info
• Sitewide toggle to
enable/disable this feature
• Integration with Active
Directory, Azure Directory,
HR systems, etc
Real-time profiles created for 250 Million people
and 20 Million companies already
People Insights of Webex

13. © 2019 Cisco and/or its affiliates. All rights reserved.13
Journey intelligence hub
Google, Microsoft, IBM, Amazon
AI/ML Data
Treatment
and Routing
Automation Agent
Assistance
Insights
Mix and match AI engines with tasks
A framework to apply data-driven intelligence and learning
throughout the customer journey.
Train and improve AI engines
Data architecture and connectors
Train and improve routing engines

14. © 2019 Cisco and/or its affiliates. All rights reserved.14
Real-time contextual
assistance for
agents
Part of ‘Intelligent
Customer Journey
Solutions’ by Cisco
Cisco answers
Powered by Google
Contact Center AI

15. © 2019 Cisco and/or its affiliates. All rights reserved.15
Learn more
www.webex.com/the-future-of-work

16. Thank you!