This document provides an introduction and overview of TempWorks Software and its suite of staffing and recruitment services. It summarizes TempWorks' mission to help customers work smarter through constant innovation. It describes TempWorks' evolution since 1997 and global operations. It then outlines TempWorks' main software modules for enterprise staffing management, mobile onboarding, and client/candidate portals. Finally, it reviews TempWorks' standard implementation process and support service levels.

1. Where Software Meets Service
An introduction to
Christopher Hague Managing Director
Robert Greening Account Executive

2. Contents
An introduction to TempWorks Software
• Our mission statement.
• Our evolution.
• Suite of services
Enterprise Service Presentation
• Enterprise – for temporary and permanent placements.
• HR Centre – for mobile onboarding / pre-screening.
• Web Centre –client / candidate / VMS portals.
Implementation Delivery Model
• Standard implementation Schedule
• Implementation Resources
• Implementation delivery phases
• Support Service Levels
• Q/A

3. Mission Statement
Through constant innovation and
the continual strive for operational
excellence; we help our customers
work smarter, faster and
grow their businesses.
Our mission is to partner
our customers and
provide them with truly world
class staffing technology and
client services.

4. Launched 1997
Global HQ Minneapolis
First system built for
Manpower
130 Staff
450 Clients
First to market with:
Mobile Services
Client & Candidate portals
Timeclocks
2011 – rolled out Enterprise
UK office opened
February 2015
Thremhall Park
Bishops Stortford
England
Our Evolution

5. Customer Success Stories

6. Front Office Back Office Total Control
•Perm, Temp booking
•Timesheet management
•AWR / Holiday tracking
•Onsite services
•Paperless registration
•Document management
•Compliance
management
•Client and candidate
portals
•VMS / MSP
WebCentre HRCentre
Enterprise
Front &
Mid Office
Time &
Attendance
Mobile enabled self-service

7. Online and Mobile candidate registration and pre-screening service
Recruiter controlled registration
User definable workflows per
• Employer
• Role
• Worksite
• Department
Document management
Compliance management
Completely configurable

9. Mobile back office portals & VMS
• View assignments
• Approve hours
• Clock in / out
• View Pay history
• Message agency
• Availability tracker
• Document management
• Job search and apply
Client Portal
“Customisable Workflows and Brand alignment”
Employee Portal
• Approve hours
• View all orders
• View employee data
• View all invoices
• Report Menu
• Document management
• Time & Attendance
• Message agency

10. Demonstration

11. Implementation Delivery Model
• Standard implementation Schedule
• Implementation Resources
• Implementation delivery phases
• Support Service Levels

12. Project kick off call.
Scope conducted.
Data & Deliverables
uploaded.
Data assessed & approved.
Data conversion and script
creation begins.
Training scheduled.
Auxiliary products
configured.
Training delivered.
Refreshed data uploaded.
Parallel data testing.
Final Data Refresh.
Data Integrity checks &
Q/A.
Auxiliary Products
launched.
Go Live.
Introduction to Support.
Transition to Account
Manager.
Standard Implementation Schedule
Contract Received
Deposit Received

13. Implementation Timeline
Date Description Participants
Week 1 Project scope TW Implementer.
Week 2 Project scope analysis TW projects team.
Week 3 Database set up and initial configuration.
Conf Call: Hierarchy structure, reporting and permissions, security
and process review.
Projects Director / TW Implementer /
Project manager.
Week 4 Script writing & data conversion.
Conf Call: Custom works review and restrictions.
TW Implementer / project manager.
Week 5 Script writing & Data Conversion.
Conf Call: Ancillary modules.
TW Implementer.
TW web services team.
Week 6 Web modules configuration, Custom report and integration set up,
QA testing of data conversion.
TW implementer.
Week 7 Training TW corporate trainer / client super users
Week 8 Training
Go Live
TW corporate trainer / client super users
Project manager.

14. Development
Director
Projects
Director
Implementation
team
Corporate
Trainers
Web services
team
Development
team
Report Writers
Project
Manager
Implementation Team

15. Support Service Levels
Code Description Priority Response time (Max) Action
4 Server down Critical 1 hour 24 hour resolution
3 Database or application errors Serious 4 Hours 48 hour resolution
2 Errors that affect usability Non-Critical 24 hours Corrected as deemed
reasonable by TW.
1 Errors that are annoyances Minor / informational 24 hours Corrected as deemed
reasonable by TW.
24/7 UK Support Times
Hours Support location
08:00 to 18:00 UK
18:00 to 08:00 US

16. THANK
YOU!
Telephone:
UK/EMEA: +44 (0)1279 874663
Email
salesuk@tempworks.co.uk
Website
www.tempworks.co.uk
Twitter
@TempWorksUK
Facebook
www.facebook.com/tempworksuk
CONTACT INFORMATION
FOLLOW US ONLINE
Christopher Hague
Managing Director
Chris.hague@tempworks.co.uk
M: 0775 363 5922
DD: 01279 874666