Case study describing how Sei Mani migrated over 7,000 employees from a legacy audio solution to Cisco WebEx and changed collaboration behaviours

1. “It was imperative for the success of
this initiative to find a partner that
truly understood human behaviours
combined with real world experience
of improving business collaboration,
the foresight, vision and practical can
do ways of working provided by Sei
Mani have helped turn this initiative
from potential into reality” - Matt
Dearsley, Head of UK Infrastructure
Delivery and Service
Successful retirement of five different
conferencing systems in less than six
months and a dramatic shift in the
collaboration behaviours of a third of
all users in the same period of time.
CASE STUDY
About Challange Solution Results Value Reference
Service
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Tesco PLC is a British multinational
grocery and general merchandise
retailer with Virgin Media provides
fixed and mobile telephone,
television and broadband internet
services to businesses and
consumers in the UK. It also owns
and operates the only UK national
fibre-optic cable network serving over
5 million customers.
Knowledge workers use a
combination of five different tools to
conduct virtual meetings and
conferences with colleagues around
the world. The business imperative
was to rationalise and standardise on
a single tool and make multi-million
pound savings on telephony costs by
shifting users’ behaviour from a
primarily audio only experience to
embracing the richer, more
productive, immersive video and
VOIP experience offered by Cisco
WebEx.
Sei Mani architected and managed a
rationalisation and migration plan
touching almost every area of the
business required to support a step
change in the way people work,
covering group wide
communications, branding, end user
software deployment, training and
operational roll out to over 7,000
users in 12 countries.
› The overall rate of adoption is
100% because all live users were
transferred to WebEx
› An uplift in the use of WebEx in
rich immersive mode of 30%
› Successful retirement of four
legacy audio centric conferencing
tools
› Over 400 training sessions
delivered on site and in house
› 50% of users trained provided
feedback on their WebEx training
with an average score of 9.4 out of
10
› Discovery
› Service delivery
› Genius bar
› Communications
› Scheduled training
› Self-service learning
› Adoption planning
› Adoption performance
s e i - m a n i . c o m