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VISIT
www.polestardigital.com
EMAIL
ned@polestardigital.com
CALL
+441614646169
FOLLOW
@nedpoulter
WEB ANALYTICS 101
DIGITAL MARKETING CONSULTANT
Hi. I’m Ned Poulter
BLOGGER SOCIAL
@NedPoulter
/NedPoulter
Background
Warner
Bros.
YO! Sushi
TheLADBible Realtor.com
Netflix
Miinto
Børsen The Hay
Group
Norton Rose
Fulbright
SABMiller
Notonthehig
hstreet.com
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
1. WHY WEB ANALYTICS
TRADITIONAL ADVERTISING/MARKETING
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
DIGITAL MARKETING
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
WEB ANALYTICS: A FORK IN THE ROAD
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
“WHAT GETS MEASURED, GETS MANAGED.”
- PETER DRUCKER
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
“WHAT GETS MEASURED, GETS MANAGED.”
- PETER DRUCKER
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
2. WELL KNOWN TOOLS
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
THIS WAS IN 2012!
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
3.
Q: “IF YOU WERE STARTING OUT, WHAT WOULD
YOU SPEND TIME LEARNING…?”
A: “SIMPLE...”
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
+
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
GOOGLE ANALYTICS
1. Install GA on a website
2. Spend some time navigating through the
different reports. Familiarise yourself.
3. Change the date ranges/compare to different
date periods.
4. Check out the following areas:
• Audience > Overview
• Real-Time > Overview
• Acquisition > Channels
• Behaviour > Overview
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
GET FAMILIAR NAVIGATING AROUND THE INTERFACE
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
GET FAMILIAR NAVIGATING AROUND THE INTERFACE
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
LOOKUP THE DEFINITIONS TO THESE
1. Sessions
2. Users
3. Pageviews
4. Events
5. Goals
6. Conversion rate
7. Bounce rate
8. ROI (Return on Investment)
9. ROAS (Return on Ad Spend)
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
ADD COMMONLY USED: DASHBOARDS + CUSTOM REPORTS + CUSTOM SEGMENTS
 Site Performance
 Audience Snapshot
 AdWords Performance
 eCommerce Dashboard
DASHBOARDS
1.
CUSTOM REPORTS
2.
CUSTOM SEGMENTS
3.
 SEO Insights (Not
Provided)
 404 Tracker
 PPC Keyword/Matched
Query Report
 Acquisition: Visit and
Goal Conversion by
Traffic Source
 Enhanced Ecommerce
Segments
 Occam’s Razor
Awesomeness
THANKS TO:
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
TOP THINGS TO LEARN IN EXCEL
1. PASTE AS SPECIAL
2. TEXT TO COLUMNS
3. =TRIM
4. =LOWER/=UPPER/=PROPER
5. =VLOOKUP
6. =SUBSTITUTE
7. =CONCATENATE
8. USE SHORTCUTS
9. USE TABLES
10. LEARN PIVOT TABLES
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
READ THIS: http://bit.ly/1Q5Ap5w
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
READ THESE BOOKS
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
READ
1.
FOLLOW
2.
TRY THIS?
3.
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
4. USER TRACKING
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
WHAT IF I TOLD YOU…
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
HOTJAR
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
HEATMAPS
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
RECORDINGS
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
FUNNEL VISUALISATION
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
FORM COMPLETION TRACKING
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
RECRUITERS & SURVEYS
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
SIGN UP HERE:
http://bit.ly/1OGJ5xJ
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
5. Q: “WHY SHOULD YOU BE EXCITED ABOUT WEB
ANALYTICS?”
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
“It is the only skill category that is consistently
ranked in the top 4 across all of the countries we
analyzed. We still live in an increasingly data-
driven world, and businesses
are still aggressively hiring experts in data
storage, retrieval and analysis.”
Source: LinkedIn
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
6. REVIEW/AUDIT ANALYTICS ACCOUNTS [BONUS CONTENT]
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
AUDIT ANALYTICS ACCOUNTS
FREE IF YOU’RE:
• A consultant wanting to expand your offerings
• An in-house marketer on a shoestring budget
• A manager who needs to train new marketers
• A newbie looking to bolster your resume
(STUDENTS – that’s you ;-)
Out of respect for Annie, please pay $195 if you
don’t meet the above criteria.
READ THIS! ->
http://bit.ly/1VNhlM5
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
7. LEARN & USE GOOGLE TAG MANAGER [BONUS CONTENT]
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
VISIT: http://bit.ly/1kn8EqJ
TAKE THIS COURSE
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
http://bit.ly/1MC6475
READ
1.
VISIT
2.
FOLLOW
3.
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
ANY QUESTIONS?
WEB ANALYTICS 101 @ MMUBS #DSMMCM
BY @NEDPOULTER
Thank You.
VISIT
www.polestardigital.com
EMAIL
ned@polestardigital.com
CALL
+441614646169
FOLLOW
@nedpoulter

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Web Analytics 101 - Ned Poulter @MMUBS #dsmmcm

Editor's Notes

  1. Traditional marketing = big budget, expensive campaigns. Identified with the ‘most popular brands in the world’
  2. Digital marketing changed this. Allows costs to be measured against returns from that activity
  3. It gives us context, to inform and help us make decisions
  4. Analytics is about understanding the ‘what’, 'why’ and ‘how’. It creates questions that, when informed, are business-level decisions.
  5. #3 – Well Known Tools
  6. Add commonly used: Dashboards, Custom Reports, Custom Segments
  7. Robotto.org
  8. Robotto.org
  9. Take this course
  10. Read: Visit: Follow:
  11. #6 – Use HotJar
  12. What if I told you… [Obligatory Matrix Meme]
  13. #6 – Use HotJar
  14. Hotjar - Heatmaps
  15. Hotjar - Recordings
  16. Hotjar – Funnel Visulisation
  17. Hotjar – Form Completion Tracking
  18. Hotjar – Recruiters & Surveys
  19. Hotjar is also seriously cheap!
  20. We’re all familiar of the situation...
  21. We’re all familiar of the situation...
  22. We’re all familiar of the situation...
  23. We’re all familiar of the situation...
  24. We’re all familiar of the situation...
  25. #4 – Review/Audit Analytics Accounts
  26. Use Annie Cushing’s Self-Guided Analytics Audit - http://bit.ly/1VNhlM5
  27. #5 – Learn to Use Google Tag Manager
  28. Take this course
  29. Read: Visit: Follow:
  30. Questions?
  31. You’re Awesome!
  32. Thank you.