Waanee.ai is a dedicated startup focused on developing an AI aggregator platform for building customer experience utilities. The platform enables seamless transitions between various Generative AI and speech models, empowering contact centers with debt-free solutions. It offers an array of features, including an AI-powered Interactive Voice Response (IVR), CRM integration, and a comprehensive suite of Dialer software. This cutting-edge solution harnesses the power of artificial intelligence and natural language processing technologies to elevate customer service and automate call interactions. By utilizing Waanee.ai, contact centers can automate tasks such as audits, coaching, and providing assistance to agents. The remarkable virtual agents developed by Waanee.ai possess the ability to engage with customers in a manner akin to humans, effectively understanding emotions and sentiments during conversations. Implementing Waanee.ai's complete CX suite, which encompasses Dialer, IVR, and CRM functionalities, enables businesses to optimize their call center operations. This, in turn, leads to improved customer satisfaction and cost reductions associated with manual call handling.

1. Connect.
Engage. Win
Omnichannel connectivity for your Contact
Center

2. 1 M+
Conversations Per day
35%
Reduction in AHT
27%
Reduction in Average
pause Time
56%
Improvement in First
Response Time
29%
Reduction in Call
Transfer Rate
25%
Improved SLA

3. Inbound Outbound
IVR + DIALER + CRM
CRM
Complete CX Suite for Enterprises
Modern IVR
Self Configurable
Multilevel IVR
Smart Routing
Accelerate responses with
sophisticated routing & automatic
call distribution.
Call Recording
Auto record calls and view
recordings against customer
Monitoring
live monitoring, sentiment analysis,
Whisper & Barge-in tools.

4. Inbound Outbound CRM
Auto-Dialers
Predictive | Progressive | Click-to -Call
Priority Engine
An intelligent priority engine for
prioritizing communications
Call Recording
Record all conversations, even voice
mails
Rechurn Management
Segments and target your leads based
on different logics in the system
Dynamic Dispositions
Create the Dispositions and Tags
dynamically for each campaign
Agent Roster
Allow agents to act on the leads one by
one
Conversational AI
Let the Virtual assistant connect with
customers
CDR
Generate complete Call Detail Record
related with all the communication

5. Inbound Outbound CRM
360°View
Get complete lead detail on a single
page
Multi level Hierarchy
Segregate data as per the hierarchy of
the organization
Role Management
Create departments and control
different user access
Cloud Data Search
Cloud hosted powerful data base for
your queries and regular backups
Complete Activity History
Access all activity history like calls,
meetings, emails, quotes etc.
Modular Structure
Modular structure allows to add custom
modules like billing, accounts, quote etc.
to make conversations more useful
Easy APIs
Easily integrate with your legacy CRMs
like Office 365, Salesforce.com etc.
Detailed Analytics
Inbuilt MIS and Analytical dashboards

6. Prioritize
Prioritize which campaign
leads need to be
connected first for
maximum impact
Quick connect
Connect immediately
with “web leads” to
prevent losing to
competitors
Call backs
Stick with scheduled
callback times
Follow up
Define auto follow-up
schedules and optimal
duration for non contacted
leads
Identify opportunity
Based on interaction and
sales intensity, define
opportunities
Schedule
appointment
Schedule most suitable
appointment and
immediately assign it to field
team
Re-churn
Define re-churn rules for
non contacted Leads
Recycle
Identify cold leads and
schedule voice blast, email
campaigns etc.
CONTACT CENTER

7. WAANEE FOR INDUSTRIES
Insurance
Sell Policies and serve customer
queries against Policies
Manage Multiple quotes against
customers
Provide multichannel connectivity to
customers
Banking
Sell banking plans over voice calls
Collect lead from web in real time
and connect over call
Handle welcome calls via IVRs
Collect documents over emails
Real Estate
Collect enquiries from portals and
aggregators
Validate enquiry over call
Maintain property inventory
Manage channel partner sales
Schedule Site and office visits
Service &
Maintenance
24/7 Availability and Customer Self
Service
Omni-Channel Ticketing System
Manage Resolutions, Track Tickets
& Monitor SLAs

8. WAANEE FOR INSURANCE - SCREENS
Advisor / Lead Module
Hunting
Import / create / receive via API list of
potential Advisor details and build
different communication rules to reach
and convert them.
Farming
Once Lead status converted, create
different communication rules under
different campaigns and keep building
opportunity pipelines

9. WAANEE FOR INSURANCE - SCREENS
Record multiple Policies under advisors
Keep entire policy history
Store entire policy history
Policies

10. WAANEE FOR INSURANCE - SCREENS
Record complete policy details

11. WAANEE FOR INSURANCE - SCREENS
Track policy payment status and details
Policies

12. WAANEE FOR INSURANCE - SCREENS
Upload and keep documents against Advisors like KYC, certifications, etc.
Policies

13. WAANEE FOR INSURANCE - SCREENS
Upload and keep documents against Advisors like KYC, certifications, etc.
Policies

14. THANK
YOU
Do you have any query?
info@waanee.ai /
info@penguincrm.com
74/II, Techno Park, C Cross
Road, MIDC Opp. Seepz Gate
No. 2, Andheri East
Mumbai, India - 400093
https://waanee.ai
https://penguinoncloud.com