This document provides information about Perficient, a leading IT consulting firm, and their expertise in helping clients implement omni-channel retail solutions. It discusses the changing retail landscape and expectations of connected consumers. It also outlines Perficient's approach to omni-channel strategy and implementation, including their capabilities around order management, fulfillment optimization, returns processing, and supplier collaboration. Case studies are presented showing how Perficient has helped retailers improve customer experience and profitability through omni-channel solutions.
Managing risk in the enterprise.
What is identity management?
What are the risks associated with identity management in the enterprise?
Mitigation strategies and approaches.
Fortify Your Enterprise with IBM Smarter Counter-Fraud SolutionsPerficient, Inc.
Organizations lose an estimated five percent of annual revenues to fraud, totaling nearly $1 trillion in the U.S. alone. Cyber criminals are more organized and better equipped than ever, and continue to evolve their strategies in order to undermine even the strongest protections.
We continue to hear about major security breaches across all industries, but what is being done to fix the problem? There must be a tight interlock between risk, security, fraud and financial crimes management. Current solutions are proving inadequate as point solutions and a corporate silo mentality directly contribute to the risk of fraudulent activities going undetected.
Our webinar covered:
-How IBM’s Smarter Counter Fraud initiative can help public and private organizations prevent, identify and investigate fraudulent activities
-Real-world use cases including how one financial institution stopped $1M in fraud in the first week after implementing a counter-fraud solution
-Perficient’s multi-tiered approach to help guide successful business outcomes
It’s time to stop the bad guys with IBM Smarter Counter Fraud and Perficient – learn how now!
Vendor Selection Matrix - Capacity Management - Top 15 Vendors in 2016TeamQuest Corporation
Independent analyst report on the top 15 vendors in capacity management software and SaaS. More than 1300 IT buyers of capacity management software were surveyed and more than 20,000 data points collected and evaluated. Vendors are ranked in terms of:
*Vision & Go-To-Market
*Innovation & Partner Ecosystem
*Company Viability & Execution Capabilities
*Differentiation & USP
*Breadth & Depth of Solution Offering
*Market Share & Growth
*Customer Satisfaction & Mindshare
*Price vs Value
TeamQuest was ranked #2 overall and has the highest scores for customer satisfaction and price vs value in the industry.
Learn how companies across industry verticals are leveraging ECLM to improve the creation, administration and assessment of contracts.
Our industry and ECLM solution experts cover the keys to addressing critical contracting issues such as:
Minimizing potential legal/resource bottlenecks
Increasing contract visibility of upcoming payment milestones for finance
Minimizing change controls and amendments by incorporating typical scope revisions into standard templates
We look at real customer implementation stories and hold an interactive Q&A to show how your organization can achieve a considerable ROI on an ECLM solution.
No “one size fits all” managed services solution will ever be ideal for every business. When evaluating prospective providers, consider important services such as monitoring, reporting, backup, remote management and security. Also consider key provider qualifications including location, third-party certifications, customer references, in-house staffing resources and contract items. After outsourcing, you should see immediate results in cost controls and service delivery.
Webinar: Roadmap to Implementing Managed ServicesKSM Consulting
This slide deck walks you through how to find and select the right managed service provider for your organization.
From stability and security of your IT environment to the elimination of day-to-day IT challenges bogging internal IT teams to a renewed focus on strategic initiatives, companies are turning to managed IT services for business growth.
If you find yourself evaluating MSPs, possibly even your current provider, this slide deck will provide direction on how to establish a long-term, high-value relationship with the right partner.
In this slide deck, you will learn:
• Evaluation criteria for selecting your managed service provider
• The right questions to ask to uncover a managed service provider that will fulfill your unique needs
• Tips on building a long-term relationship
Increase Financial Firms' Sales Performance & Compliance with Compensation Ma...Perficient, Inc.
Financial services and banking organizations are challenged with aligning sales performance with corporate goals to drive business growth. In addition to financial performance, one of the largest challenges financial institutions face today is managing the balance of meeting regulatory requirements without potentially disrupting performance.
To help your organization manage performance and risk data against regulatory reporting requirements, you need to develop an enterprise-wide governance structure to gain control over sales channel compensation programs.
In this webinar, our experts covered:
-Challenges around sales performance, Dodd-Frank and compensation governance in financial services
-Industry-focused use cases and best practices for sales performance management solutions
-Case studies of leading financial institutions implementing sales performance and compensation management
Our experts also demonstrated how IBM Cognos Incentive Compensation Management enables organizations to achieve operational efficiency and reporting accuracy, greater data transparency, reduced risk and detailed sales performance analytics.
Managing risk in the enterprise.
What is identity management?
What are the risks associated with identity management in the enterprise?
Mitigation strategies and approaches.
Fortify Your Enterprise with IBM Smarter Counter-Fraud SolutionsPerficient, Inc.
Organizations lose an estimated five percent of annual revenues to fraud, totaling nearly $1 trillion in the U.S. alone. Cyber criminals are more organized and better equipped than ever, and continue to evolve their strategies in order to undermine even the strongest protections.
We continue to hear about major security breaches across all industries, but what is being done to fix the problem? There must be a tight interlock between risk, security, fraud and financial crimes management. Current solutions are proving inadequate as point solutions and a corporate silo mentality directly contribute to the risk of fraudulent activities going undetected.
Our webinar covered:
-How IBM’s Smarter Counter Fraud initiative can help public and private organizations prevent, identify and investigate fraudulent activities
-Real-world use cases including how one financial institution stopped $1M in fraud in the first week after implementing a counter-fraud solution
-Perficient’s multi-tiered approach to help guide successful business outcomes
It’s time to stop the bad guys with IBM Smarter Counter Fraud and Perficient – learn how now!
Vendor Selection Matrix - Capacity Management - Top 15 Vendors in 2016TeamQuest Corporation
Independent analyst report on the top 15 vendors in capacity management software and SaaS. More than 1300 IT buyers of capacity management software were surveyed and more than 20,000 data points collected and evaluated. Vendors are ranked in terms of:
*Vision & Go-To-Market
*Innovation & Partner Ecosystem
*Company Viability & Execution Capabilities
*Differentiation & USP
*Breadth & Depth of Solution Offering
*Market Share & Growth
*Customer Satisfaction & Mindshare
*Price vs Value
TeamQuest was ranked #2 overall and has the highest scores for customer satisfaction and price vs value in the industry.
Learn how companies across industry verticals are leveraging ECLM to improve the creation, administration and assessment of contracts.
Our industry and ECLM solution experts cover the keys to addressing critical contracting issues such as:
Minimizing potential legal/resource bottlenecks
Increasing contract visibility of upcoming payment milestones for finance
Minimizing change controls and amendments by incorporating typical scope revisions into standard templates
We look at real customer implementation stories and hold an interactive Q&A to show how your organization can achieve a considerable ROI on an ECLM solution.
No “one size fits all” managed services solution will ever be ideal for every business. When evaluating prospective providers, consider important services such as monitoring, reporting, backup, remote management and security. Also consider key provider qualifications including location, third-party certifications, customer references, in-house staffing resources and contract items. After outsourcing, you should see immediate results in cost controls and service delivery.
Webinar: Roadmap to Implementing Managed ServicesKSM Consulting
This slide deck walks you through how to find and select the right managed service provider for your organization.
From stability and security of your IT environment to the elimination of day-to-day IT challenges bogging internal IT teams to a renewed focus on strategic initiatives, companies are turning to managed IT services for business growth.
If you find yourself evaluating MSPs, possibly even your current provider, this slide deck will provide direction on how to establish a long-term, high-value relationship with the right partner.
In this slide deck, you will learn:
• Evaluation criteria for selecting your managed service provider
• The right questions to ask to uncover a managed service provider that will fulfill your unique needs
• Tips on building a long-term relationship
Increase Financial Firms' Sales Performance & Compliance with Compensation Ma...Perficient, Inc.
Financial services and banking organizations are challenged with aligning sales performance with corporate goals to drive business growth. In addition to financial performance, one of the largest challenges financial institutions face today is managing the balance of meeting regulatory requirements without potentially disrupting performance.
To help your organization manage performance and risk data against regulatory reporting requirements, you need to develop an enterprise-wide governance structure to gain control over sales channel compensation programs.
In this webinar, our experts covered:
-Challenges around sales performance, Dodd-Frank and compensation governance in financial services
-Industry-focused use cases and best practices for sales performance management solutions
-Case studies of leading financial institutions implementing sales performance and compensation management
Our experts also demonstrated how IBM Cognos Incentive Compensation Management enables organizations to achieve operational efficiency and reporting accuracy, greater data transparency, reduced risk and detailed sales performance analytics.
Software Outsourcing & IT Outsourcing Company – NexSoftSysNexSoftsys
In this presentation software IT outsourcing, benefits, why needs, advantages etc… Today most of company are constantly on the looking software outsourcing firm that can help in developing new concept of software services in deliver on time with cost efficient and proper manner.
7 Must-Have Managed IT Services Offerings for 2015Continuum
Are your 2015 revenue goals baring down on you, seemingly unreachable? How are you tracking for MRR so far?
If you're not growing as fast as you'd like, take a deep breath. We may already be three months into the new year, but there's still plenty of time to take your MSP business to the next level. The solution may be simpler than you think: expand your portfolio of service offerings!
Maybe you're already offering proactive network monitoring and RMM services, but want to own a bigger piece of the SMB pie. If your clients are already satisfied with your current IT support bundle, chances are they'll look to you for their other network and device health needs. Would you rather work with a different vendor for each service or have one provider that covers all of your IT needs? It's a no-brainer!
Learn the 7 Must-Have Managed IT Services Offerings for 2015 and minimize client hassle while maximizing profits!
CompTIA 4th Annual Trends in Managed Services CompTIA
Understanding the mindset of the customer is a crucial ingredient in any successful managed services practice. What do they consider “managed services” and what kinds of questions to they ask when vetting providers? What do they look for in a service level agreement? Trends in Managed Services captures critical end-user information about managed services usage patterns, preferences and general attitudes towards managed services to help guide you toward maximum growth and profitability.
The study, conducted in two parts, includes quantitative findings based on an online survey of 350 executives in the end-user community, plus an in-depth set of qualitative interviews with 18 current or former users of managed services.
Martin Huddleston: No Service Management, No SecurityitSMF UK
Cyber security is no different from any other management activity, the theory is straight forward and well known, but the execution is very difficult. Interestingly, recent research carried out by a UK/ NATO industry team identified that one key element of high quality cyber security is world class service management as the majority of controls used to secure a system lie within the service management realm.
So how do you effectively encompass cyber security into service management? In this presentation Martin outlines the background to the research and shares the results that identify how service management controls fit within a cyber security life cycle. Then, building on this work, Martin showcases how we need to think more about effectiveness and continuous improvement rather than compliance to give us the best chance of staying ahead of the attackers.
Managed IT support service Provider secure, reliable remote monitoring and management of your entire business environment and well-received Managed Support solution.
In this new Accenture Finance & Risk presentation we explore an approach for implementing financial reporting robotics in order to automate processes across regulatory reporting capabilities and improve efficiency. View our presentation to learn more.
For more on regulatory reporting, see presentation on User Defined Tools: http://bit.ly/2rinORX
Visit our blog for latest Regulatory Insights: https://accntu.re/2qnXs1B
This seminar is sponsored in part by our strategic partner firm, HR Technology Advisors. During this presentation, our clients will learn how technology can help save time and money while streamlining processes for greater efficiency and effectiveness.
More employers across the country are investing in HR Technology to achieve critical objectives. The right HR technology solution can help companies just like yours reduce administrative costs, ensure compliance, improve employee satisfaction and save valuable HR time, leaving your HR professionals to be more strategic.
Learn more about how HR and benefits technology solutions can help your Human Resources department become more productive!
SirionLabs Webinar Featuring Forrester - Plugging Value Leakage in IT Outsour...SirionLabs
Slides from SirionLabs' webinar 'Plugging Value Leakage in IT Outsourcing Engagements' featuring Forrester VP and Principal Analyst, Andrew Bartels.
CIOs and their IT departments often struggle to achieve the full value in strategic IT Outsourcing engagements due to ineffective governance and lack of performance alignment between the enterprise and its suppliers.
This webinar explains:
- The growing importance of service providers to firms (both for IT and for business overall)
- Why the traditional tools and technologies are not adequate to manage today’s complex supplier management challenges
- How CIOs can take the lead in embracing specialized software tools to enable not just the IT organization but the entire enterprise to get the most value from their strategic services suppliers
With increased outsourcing of critical business functions it is more critical than ever to assess the risks posed by outside vendors and manage the ongoing relationship. In fact, regulators and auditors are focusing more and more on how vendors and contracts are managed and maintained by institutions. While vendor management is a “must-do” to satisfy financial industry regulatory requirements, it can also serve as a strategic initiative that can create a better run institution. Vendor Management can also be used as a way to improve efficiency, financial management, and profitability by reducing expenses and minimizing risk. Learn more at: www.nafcu.org/quantivate
ISM: Power Up! Become a Strategic Influence with Your Company’s Indirect Proc...Mike Inman
Presentation by Mike Inman and Rich Vales given at ISM 2011 conference in Orlando, Power Up! Become a Strategic Influence with Your Company’s Indirect Procurement Spend
4 common headaches with sales compensation managementIBM Analytics
Gain insights and solutions to four highly common headaches that companies face in their sales performance management processes. Learn more: http://ibm.com/spm
Often dubbed as the ‘change agents’ for an organisation, CIOs today are entrusted with the most important task of leveraging technology for a company’s success. Right technology implementation is the nub for accelerating the profitability of an organisation.
With the advent of digital transformation, CIOs are curating their technology roadmap and leaving no stone unturned to check the tech trends and ride on the latest technology bandwagon.
According to Gartner CIO agenda survey, about 51% CIOs are taking charge of innovation and 49% are heading digital transformation. Large scale digital transformations take 3-5 years on average to yield significant results.
Business expense automation is one of the most crucial areas of digital transformation. About 95% of companies have standardized processes, but still organizations are losing huge amount of money owing to frauds.
The need of the hour is one such solution that promises to provide a lot of benefits for minimal cost. At the same time, since the traditional methods have been working well for decades, why would businesses move away from such established systems and opt for automated expense management?
Software Outsourcing & IT Outsourcing Company – NexSoftSysNexSoftsys
In this presentation software IT outsourcing, benefits, why needs, advantages etc… Today most of company are constantly on the looking software outsourcing firm that can help in developing new concept of software services in deliver on time with cost efficient and proper manner.
7 Must-Have Managed IT Services Offerings for 2015Continuum
Are your 2015 revenue goals baring down on you, seemingly unreachable? How are you tracking for MRR so far?
If you're not growing as fast as you'd like, take a deep breath. We may already be three months into the new year, but there's still plenty of time to take your MSP business to the next level. The solution may be simpler than you think: expand your portfolio of service offerings!
Maybe you're already offering proactive network monitoring and RMM services, but want to own a bigger piece of the SMB pie. If your clients are already satisfied with your current IT support bundle, chances are they'll look to you for their other network and device health needs. Would you rather work with a different vendor for each service or have one provider that covers all of your IT needs? It's a no-brainer!
Learn the 7 Must-Have Managed IT Services Offerings for 2015 and minimize client hassle while maximizing profits!
CompTIA 4th Annual Trends in Managed Services CompTIA
Understanding the mindset of the customer is a crucial ingredient in any successful managed services practice. What do they consider “managed services” and what kinds of questions to they ask when vetting providers? What do they look for in a service level agreement? Trends in Managed Services captures critical end-user information about managed services usage patterns, preferences and general attitudes towards managed services to help guide you toward maximum growth and profitability.
The study, conducted in two parts, includes quantitative findings based on an online survey of 350 executives in the end-user community, plus an in-depth set of qualitative interviews with 18 current or former users of managed services.
Martin Huddleston: No Service Management, No SecurityitSMF UK
Cyber security is no different from any other management activity, the theory is straight forward and well known, but the execution is very difficult. Interestingly, recent research carried out by a UK/ NATO industry team identified that one key element of high quality cyber security is world class service management as the majority of controls used to secure a system lie within the service management realm.
So how do you effectively encompass cyber security into service management? In this presentation Martin outlines the background to the research and shares the results that identify how service management controls fit within a cyber security life cycle. Then, building on this work, Martin showcases how we need to think more about effectiveness and continuous improvement rather than compliance to give us the best chance of staying ahead of the attackers.
Managed IT support service Provider secure, reliable remote monitoring and management of your entire business environment and well-received Managed Support solution.
In this new Accenture Finance & Risk presentation we explore an approach for implementing financial reporting robotics in order to automate processes across regulatory reporting capabilities and improve efficiency. View our presentation to learn more.
For more on regulatory reporting, see presentation on User Defined Tools: http://bit.ly/2rinORX
Visit our blog for latest Regulatory Insights: https://accntu.re/2qnXs1B
This seminar is sponsored in part by our strategic partner firm, HR Technology Advisors. During this presentation, our clients will learn how technology can help save time and money while streamlining processes for greater efficiency and effectiveness.
More employers across the country are investing in HR Technology to achieve critical objectives. The right HR technology solution can help companies just like yours reduce administrative costs, ensure compliance, improve employee satisfaction and save valuable HR time, leaving your HR professionals to be more strategic.
Learn more about how HR and benefits technology solutions can help your Human Resources department become more productive!
SirionLabs Webinar Featuring Forrester - Plugging Value Leakage in IT Outsour...SirionLabs
Slides from SirionLabs' webinar 'Plugging Value Leakage in IT Outsourcing Engagements' featuring Forrester VP and Principal Analyst, Andrew Bartels.
CIOs and their IT departments often struggle to achieve the full value in strategic IT Outsourcing engagements due to ineffective governance and lack of performance alignment between the enterprise and its suppliers.
This webinar explains:
- The growing importance of service providers to firms (both for IT and for business overall)
- Why the traditional tools and technologies are not adequate to manage today’s complex supplier management challenges
- How CIOs can take the lead in embracing specialized software tools to enable not just the IT organization but the entire enterprise to get the most value from their strategic services suppliers
With increased outsourcing of critical business functions it is more critical than ever to assess the risks posed by outside vendors and manage the ongoing relationship. In fact, regulators and auditors are focusing more and more on how vendors and contracts are managed and maintained by institutions. While vendor management is a “must-do” to satisfy financial industry regulatory requirements, it can also serve as a strategic initiative that can create a better run institution. Vendor Management can also be used as a way to improve efficiency, financial management, and profitability by reducing expenses and minimizing risk. Learn more at: www.nafcu.org/quantivate
ISM: Power Up! Become a Strategic Influence with Your Company’s Indirect Proc...Mike Inman
Presentation by Mike Inman and Rich Vales given at ISM 2011 conference in Orlando, Power Up! Become a Strategic Influence with Your Company’s Indirect Procurement Spend
4 common headaches with sales compensation managementIBM Analytics
Gain insights and solutions to four highly common headaches that companies face in their sales performance management processes. Learn more: http://ibm.com/spm
Often dubbed as the ‘change agents’ for an organisation, CIOs today are entrusted with the most important task of leveraging technology for a company’s success. Right technology implementation is the nub for accelerating the profitability of an organisation.
With the advent of digital transformation, CIOs are curating their technology roadmap and leaving no stone unturned to check the tech trends and ride on the latest technology bandwagon.
According to Gartner CIO agenda survey, about 51% CIOs are taking charge of innovation and 49% are heading digital transformation. Large scale digital transformations take 3-5 years on average to yield significant results.
Business expense automation is one of the most crucial areas of digital transformation. About 95% of companies have standardized processes, but still organizations are losing huge amount of money owing to frauds.
The need of the hour is one such solution that promises to provide a lot of benefits for minimal cost. At the same time, since the traditional methods have been working well for decades, why would businesses move away from such established systems and opt for automated expense management?
Microsoft Accounting Software | Value Proposition AnalysisKashyap Shah
This presentation describes various features of Microsoft's Accounting software for SME & MSMEs in India. It also includes balanced score card and competitive analysis based on the value offerings by Microsoft.
Through the Eyes of the Connected Consumer: Gain Visibility and Insights to I...Perficient, Inc.
ind out why 30% of Fortune 100 companies rely on IBM Tealeaf to help them become customer-centric organizations that deliver better digital customer experiences. In this slideshare, we look at real customer implementation stories and discuss how your organization can:
Increase conversion and adoption rates
Better understand online customer behavior
Eliminate roadblocks that erode customer satisfaction
Pinpoint and resolve the issues that have the most significant impact on revenue
Every day retailers are faced with new challenges in connecting with the consumer. This discussion explores how standards can help in implementing new ideas based on the ever changing consumer quickly and efficiently.
Create and Simplify Flexible Order Management with IBM OMSPerficient, Inc.
Successful order management projects are unique in their ability to create brand loyalty by demonstrating a unified commerce approach, spanning pre- and post-sales. Intelligent fulfillment is also essential to organizations selling complex configurable offerings, due to assembly and fulfillment workflows that may span multiple facilities and planning systems.
Perficient’s OMS Rapid Deployment Asset is a pre-configured solution that can be implemented quickly to demonstrate tangible results. The OMS RDA delivers pre-defined functionality, cuts implementation time, and provides flexible, process-based order management from multiple channels while enabling customized fulfillment based upon user-defined business requirements.
In our webinar, we discussed the key benefits of the OMS Rapid Deployment Asset:
-Rapid implementation using pre-defined accelerators
-Simplified connectivity with an IBM ESB that enables various enterprise applications to seamlessly communicate
-Pre-built artifacts for solution design, detail design, and test cases
-Quick delivery of the end-to-end solution to showcase value to your organization
Apex IT Presents Oracle CRM On Demand Integration Options and BenefitsDaniel Kudanovych
See how you can integrate your Oracle CRM On Demand solution to your back office applications. Whether you are a PeopleSoft, Oracle E-Business Suite, JD Edwards, or other ERP user, this wekbcast lists out the benefits of integrating, and the options out there.
Similar to Learn how to create a seamless omni channel retail experience 5.9.14 (20)
The world is quite a different place than it was six months ago, and with the 2020 holiday season fast approaching, the pressure is on to meet revenue goals in what’s been an uncertain year.
In August, we surveyed 154 marketing executives to find out what they think is likely to happen this holiday season and how they are preparing for it. The results are fascinating, and we’ve distilled them into clear actions you can take right now to adapt and prepare for a very different 2020 holiday season.
In this webinar, Eric Enge (Principal, Digital Marketing at Perficient) and Jim Hertzfeld (Chief Strategist, Digital at Perficient) discussed:
How marketers have already adapted and where they see the most opportunity moving forward
What will be different this holiday season and how to adjust your strategy accordingly
Ways to identify and meet changing customer expectations, wants, and needs
How to determine if your priorities or investments should change
What actions you can take right now to be successful
Transforming Pharmacovigilance Workflows with AI & Automation Perficient, Inc.
Medical information call centers have an opportunity to transform the way they capture, code, and analyze adverse events (AEs) and product quality complaints (PQCs) with artificial intelligence (AI) and automation.
The use of such innovative technology improves data quality and consistency, compliance, and operational efficiency. It helps reduce the frequency of your pharmacovigilance (PV) operations resources going home, saying, “I have more to do at the end of the day than I did when I started."
Our one-hour, on-demand webinar shows you how you can use AI and automation to turbo-charge your end-to-end PV system. Use cases and demonstrations will include:
Analyzing safety data
Auto-coding verbatim terms to official medical dictionary terms
Auto-creating an AE case in your database
Converting speech to text
The Secret to Acquiring and Retaining Customers in Financial ServicesPerficient, Inc.
Data, when leveraged effectively, can help you segment and target customers, analyze spending habits, and can create a personalized experience that builds value and customer loyalty.
Without a 360-degree view of your customers, you can’t properly target them with real-time personalized offers, advice, and other services. In addition, lack of customer intelligence creates lost opportunities for banks and insurers to cross-sell and upsell new products and services.
Our one-hour webinar covered how customer intelligence platforms can help you engage, acquire, and retain customers.
Oracle Strategic Modeling Live: Defined. Discussed. Demonstrated.Perficient, Inc.
The only thing certain about forecasting in a volatile economy is that the future is unpredictable. Historically, organizations have effectively utilized statistical techniques for short-term business planning, but leveraging actuals no longer allows us to predict the future. The ability to be prepared, responsive, and agile under these conditions is becoming a crucial success factor. Oracle Strategic Modeling can help you better navigate change to cope with uncertainty.
If your CFO’s questions regarding earnings, liquidity, and cash flow are unceasing and far-reaching, watch our on-demand webinar for a deep dive into strategic modeling. We modeled real-world scenarios to show how you can:
Quickly and easily develop a hierarchical model of your business
Leverage multiple pre-built functions to forecast key performance drivers
Provide transparency on forecasted financials via audit trail
Utilize goal seek to set financial targets and estimate the financials drivers necessary to achieve it
Perform sophisticated “what-if” analysis via simulations to improve the accuracy of your forecast
Use built-in dashboard functionality to deliver powerful reporting capabilities
While many stay-at-home orders have been lifted, consumers’ new digital buying behaviors and habits are here to stay. Watch our panel discussion on the accelerated need for commerce and learn how commerce and content can transform our digital economy.
Topics include:
-What is the “experience economy” and how do you leverage it? -If you move beyond product and price, what’s next?
-How business models have shifted and what you can do to break down silos and leverage new processes to capture the digital dollar.
-How organizations have built agile teams to address the ever-changing needs of customers, including responsive approaches that address the omnichannel consumer.
-Technologies that are best suited to enable your business and customers – and how headless commerce has changed the game.
-How the future of commerce is changing, and what you should do now to prepare.
Our panel features Jordan Jewell, IDC Research analyst known for his insight into the commerce industry. Joining him from Perficient is general manager Brian Beckham, who brings deep expertise in content management and empowering organizations in their digital transformations. Rounding out the panel is Episerver’s Joey Moore, who has spent the last decade helping organizations across the globe advance their digital maturity.
Centene's Financial Transformation Journey: A OneStream Success StoryPerficient, Inc.
Centene, a large multi-line managed care organization, was looking to modernize and streamline its corporate performance management (CPM) applications.
Centene had to move data between platforms multiple times during the close process so that close data could be fully consolidated and made available for reporting. This process had numerous challenges and inefficiencies that Centene wished to improve upon so that they could provide a more streamlined and more transparent process to the functional teams that leverage consolidated financials in their systems for reporting and analysis.
Centene chose OneStream XF for global and US consolidations, currency conversion, eliminations, and ownership percentage.
Michael Vannoni, director, financial systems solutions discussed the migration to OneStream XF including:
-Factors leading to the selection of OneStream XF
-Details of the solution design
-Benefits realized with global consolidation implementation
-Future planned enhancements
WHODrug Koda, developed by Uppsala Monitoring Centre (UMC), is an automated coding service, which uses artificial intelligence (AI) to automate the coding of drug names and ATC selections, improving consistency and operational efficiency. It can also be used to accelerate dictionary upgrades, including the transition from WHODrug B2 format to B3.
Through API (Application Programming Interface) web services, the coding engine can be integrated with custom or off-the-shelf drug safety, medical coding, or data management systems.
In this webinar, Perficient and UMC discussed WHODrug Koda and how you can integrate it into your medical coding activities.
Preparing for Your Oracle, Medidata, and Veeva CTMS Migration ProjectPerficient, Inc.
There are multiple reasons why companies migrate to a new clinical trial management system (CTMS). Still, the two most common are mergers and acquisitions (i.e., CTMS consolidation) and the desire to switch CTMS vendors. Regardless of the reason, many of the best practices, processes, and tools are the same.
In this webinar, we looked at the migration approaches taken across several case studies. You’ll come away with an understanding of:
Pros and cons of each CTMS migration method
Types of migration tools, including APIs, ETL tools, and adapters
Approximate timelines and costs associated with each migration method
The topics discussed in this webinar can be applied to any CTMS migration project, whether you’re moving to or from Oracle’s Siebel CTMS, Medidata’s Rave CTMS, and Veeva’s Vault CTMS.
Accelerating Partner Management: How Manufacturers Can Navigate Covid-19Perficient, Inc.
The pandemic has ushered in a new normal for manufacturers, and the impact of digital communication is more important than ever.
View our on-demand webinar with Tony Kratovil, Regional Vice President of Manufacturing at Salesforce, and Eric Dukart, National Sales Executive at Perficient. They covered why the right digital strategies are critical for manufacturers in the wake of COVID-19.
Our webinar covered:
Current challenges with forecasting, collaboration, and disruptions to distribution networks.
Insights for stabilizing operations, accelerating partner management, and developing a digital strategy that differentiates your business.
Candid Q&A with real-world examples.
New Work.com resources to help manufacturers restart safely and rebuild.
Tools and resources to move forward – fast.
The Critical Role of Audience Intelligence with Eric Enge and Rand FishkinPerficient, Inc.
Things move quickly in marketing. How do you identify what your customers need and how you can help? Now more than ever, audience intelligence is the key.
Audience intelligence is about understanding your target customers, their needs, what resonates with them, and how you can reach them. Eric Enge (Digital Marketing Principal, Perficient) and Rand Fishkin (Co-Founder & CEO, SparkToro) discussed this topic live on May 7, 2020. Watch to hear tactics for gaining a better understanding of your customers, how to use audience intelligence to optimize your marketing now, and more.
Cardtronics, the global leader in ATM deployment and management, decided to retire its on-premises Hyperion solution to gain the operational efficiencies, features, and functionality provided by a best-in-class cloud solution.
Cardtronics chose Oracle EPM Cloud including Financial Consolidation and Close, Planning, Management Reporting, Account Reconciliation, Enterprise Data Management, as well as Oracle Analytics Cloud.
In this video, project owner Richard Ng, director, financial systems, Cardtronics, discusses the migration to Oracle EPM Cloud including:
Multi-release 18-month deployment schedule across multiple countries
Benefits of a global Chart of Accounts for ERP and EPM
Seamless integration across ERP Cloud, HCM Cloud, and EPM Cloud
Preparing for Project Cortex and the Future of Knowledge ManagementPerficient, Inc.
Microsoft has turned traditional enterprise content management on its head with its recent announcement of Project Cortex.
Project Cortex uses advanced artificial intelligence to harness collective knowledge from across the enterprise and automatically organize it into shared topics like projects, products, processes, and customers. Using AI, Cortex creates a knowledge network based on relationships among topics, content, and people and delivers it in the apps you use every day – Office, Outlook, and Teams.
This webinar examined Project Cortex in more detail, including:
• What is Project Cortex?
• Why is Project Cortex different than other knowledge network projects previously introduced?
• How does incorporating AI and automation change the game?
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Learn how to create a seamless omni channel retail experience 5.9.14
1. Learn How to Create a Seamless
Omni-channel Retail Experience
facebook.com/perficient twitter.com/Perficientlinkedin.com/company/perficient
2. Perficient is a leading information technology consulting firm serving clients throughout
North America.
We help clients implement business-driven technology solutions that integrate business
processes, improve worker productivity, increase customer loyalty and create a more agile
enterprise to better respond to new business opportunities.
About Perficient
3. • Founded in 1997
• Public, NASDAQ: PRFT
• 2013 revenue ~$373 million
• Major market locations throughout North America
• Atlanta, Boston, Charlotte, Chicago, Cincinnati, Columbus,
Dallas, Denver, Detroit, Fairfax, Houston, Indianapolis, Los
Angeles, Minneapolis, New Orleans, New York City,
Northern California, Philadelphia, Southern California, St.
Louis, Toronto and Washington, D.C.
• Global delivery centers in China, Europe and India
• >2,100 colleagues
• Dedicated solution practices
• ~85% repeat business rate
• Alliance partnerships with major technology vendors
• Multiple vendor/industry technology and growth awards
Perficient Profile
4. BUSINESS SOLUTIONS
Business Intelligence
Business Process Management
Customer Experience and CRM
Enterprise Performance Management
Enterprise Resource Planning
Experience Design (XD)
Management Consulting
TECHNOLOGY SOLUTIONS
Business Integration/SOA
Cloud Services
Commerce
Content Management
Custom Application Development
Education
Information Management
Mobile Platforms
Platform Integration
Portal & Social
Our Solutions Expertise
6. Industry Situation
Retail chains react to web
retail’s growth – change
investment strategy, store
roles in e-commerce
Consumers are
spending less time
shopping in stores
and shifting more of
their retail dollars to
the web
Consumers 15yrs old+
average amount of time
shopping in brick and mortar
stores:
Weekdays: 11.8%
Weekends: 14.3%
7. The Connected Consumer
Connected Co n su m er Tr ait s
• Online research and product
evaluation online
• Technology-enabled interactions
• ‘Always on’ retail context
• Cross-channel shopping
• Looks for cost-value benefit
• Personalization & contextualization
• Localization
• Expects faster delivery & free
shipping
The Consumer is in Control of the Shopping Experience
8. Cornerstone: Shopper’s Journey
Do you know your
shopper?
Do you serve your
shopper through
each step?
Do you know how
they wish to be
served?
9. Customers’ Journey
Lack of brand
awareness
Right engagement channel
= Awareness & interest
Need information to
evaluate & select
Product/Service
meets evaluation
criteria
Positive Experience,
product works,
resolution in customer
favor = Repeat sales
Created based needs,
tastes: feedback
Channels:
digital dialogue, word of
mouth, and response to
feedback
Customer decision –
info & reviews via
digital
Long term satisfaction
= continued
personalized
costumer relationship
Customer added value
= Evaluation and
feedback = refined
products & offerings
10. In-Store Still Rules, But It’s Losing Share
5/9/2014
IBM Internal and Business Partner use only10
2012 2013
In-Store
Online
Other
Source: IBM IBV 2014 survey, n= 30,554. Year on year comparisons include 13 of 16 surveyed countries
84%
14%
2%
72%
27%
1%
Percent of last purchases reported by channel
11. Expect Personalization and Will Share
Willingness to share
of consumers want
personalized promotions in-
store based on what they scan
of retail customers want to
access relevant product
information in-store
of consumers are more likely to
do business with brands that
allow them to control where,
when and how they interact
58%42% 83%
Social handle 32%
36%GPS location
Mobile # 22%
Source: IBM IBV 2014 survey, n= 30,554
12. Expect Personalization and Will Share
Willingness to share
of consumers want
personalized promotions in-
store based on what they scan
of retail customers want to
access relevant product
information in-store
of consumers are more likely to
do business with brands that
allow them to control where,
when and how they interact
58%42% 83%
Social handle 32%
36%GPS location
Mobile # 22%
Source: IBM IBV 2014 survey, n= 30,554.
80%
Social handle 77%
72%GPS location
Mobile #
in context of shopping
13. Changing Consumer Expectations
& Marketplace Realities
Intentions are
increasingly difficult
to understand
Expect flexible
delivery and
execution
Demand highly
relevant and
engaging experiences
Seamlessly interact
and shop anywhere,
anytime
It is crucial to differentiate and deliver
value to your customers
15. The Forrester Wave™: B2C Commerce
Suites, Q3 2012
Source: AMR Research Commerce
Platform Vendor Landscape, 3Q 2009
Source: Gartner MQ for Commerce 4Q
2011
15+ Year Leader of
e-Commerce Industry
18. Omni-channel of Yesterday
OM
Fulfillment Network.
Distribution
Centers
Enterprise
Applications
eCommerce
Customer Channels
External
Services
Order Management Requirements
19. Omni-channel of Today
Fulfillment Network
Enterprise
Applications
Call Center eCommerce StoreMobileKiosk
Customer Channels
External
Services
3PLs Distribution
Centers
Drop Shippers
Service
Providers
Store Network
20. Omni-channel & Commerce Strategy
Fulfillment Network
3PLs Distribution
Centers
Drop Shippers
Enterprise
Applications
Call Center eCommerce StoreMobileKiosk
Customer Channels
Service ProvidersStore Network
External
Services
Application Platform
Order Repository Inventory Repository
Business Rules
21. IBM Leading the Way
Sourcing
Capabilities
Builds out the fulfillment network and defines the different
types of facilities
Create the relationships between the fulfillment locations
Provides rules around what locations to allocate from
based on proximity, cost, least number of shipments,
dates
Provides constraints based on enterprise or customer
around splitting orders or lines, backorder rules and
releasing orders
Triggers transfers or purchase orders from other facilities
depending on business rules
Benefits
Reduces backorders by providing allocation capabilities
across an entire fulfillment network
Improves order fill-rates and cycle times
Increases customer satisfaction by providing customer
level rules
Reduces inventory costs and obsolescence
Works with external systems such as a TMS to give more
accurate results
22. IBM Leading the Way
Order Promising (ATP) Considerations
Order Promising is the process of determining the availability of products and services
based on various constrains. Sterling Commerce provides configurable rules which can be
used for controlling the selection of nodes and shipping dates.
Sourcing
Rules
Inventory/
Capacity
Date
Constrains
Scheduling
Constraints
• Ship Complete
• Backorder Rules
• Dependency
Rules
• Allocation Rules
• Lead Times
• Calendars
• Transit Time
• Order Schedule/
Release Rules
• Processing Time
• Delivery Times
• Supply Types
• Demand Types
• Supply Constrains
• Safety Stock
• Resource Types
• Resource Avail
• Process Together
• Customer Constrains
• Relationship Types
• Facility Rules
• Product Constrains
• Procurement/
Transfer Rules
• Substitution Rules
Call Center eCommerce StoreMobileKiosk
23. IBM Leading the Way
Order Visibility and Management
Capabilities
Enables aggregating, managing, and monitoring
orders from all channels
Provides a single order repository to create,
modify, and monitor and track an order’s
lifecycle real-time
Line level Independence allows for more
flexibility in building orders
Visibility down the supply chain by linking
related orders
Coordinates intelligent sourcing and fulfillment
across the extended enterprise
Benefits
Maximizes customer satisfaction and revenue
Improves order fill-rates and cycle times
Reduces order management and expediting
costs
Reduces inventory costs and obsolescence
Gives channels complete transparency of the
order and all relevant information pertaining to it.
24. IBM Leading the Way
Drop Ship
Capabilities
Automatic purchase order creation
Process monitoring for timely response
Acknowledgement
Interim status
Ship confirmation
Web-based partner portal
Review, acknowledge and release orders
Print documents and labeling
Interface to carrier
Submit inventory availability
Supplier performance monitoring
Proactively manage your drop ship process and
community by exception
End-to-end drop ship support for the supplier
Accurate promising with inventory availability
Supplier Collaboration PO
Capabilities
Benefits
25. IBM Leading the Way
Capabilities
Enables directed workflow for all tasks with visibility
and status tracking, and alerts and event
management
Supports automated item re-classification, based on
return status and disposition codes, and configurable
rules
Enables linking return to original sales order and all
subsequent return processing activities
Enables ‘blind return’ processing
Simplifies complex returns scenarios such as wrong
item returns, even and uneven exchanges.
Benefits
Provides end-to-end return processing visibility, i.e.
‘one version of the truth’
Ensures timely processing of returns by enabling
managing internal / external process participants
Can be readily reconfigured to support changing
returns (business) processes
Returns Management
26. Why Customers Choose Sterling OMS
Capabilities
Benefits
Enhances customer service across all channels
Better exposure to problems so CSRs can react
quicker
Reduces training
Cross-channel call center solution gives CSRs
visibility into selling and ordering processes
across channels and fulfillment methods
Wizard driven order entry and modification as
well as scripting
Provide customers fulfillment options
Easy to use task based user interface
Cross Channel Fulfillment – Call Center
27. At a Glance
Challenge
This retailer launched its strategic commerce initiative in
order to meet the demands of the increasingly informed
consumer by providing a multi-channel retail experience.
The retailer needed an order management system that
could:
• Handle growing demands across multi selling channels
• Achieve an inventory view across all demand and
fulfillment channels
• Reduce fulfillment cost
• Expand its direct-to-consumer channel
• Improve profitability
Solution
This retailer engaged Perficient to implement IBM
Sterling Order Management to address its key
commerce challenges.
Facts
Nutritional health and fitness retailer
operates over 1200 stores in 45 states
employs more than 17000 team members
Wish List
• Improve Competitive
Positioning
• Reduce Cost
• Expand Web Product
Assortment
• Enable Drop Ship
Business Value Delivered
• Reduced fulfillment cost
• Expanded Web Catalog
• Improved possibility
• Vendor drop ship platform
28. At a Glance
Challenge
This retailer’s unique business includes numerous
brands, products and a diverse customer demographic.
As their business evolved the company tried to support
its varied needs using legacy systems. This led to siloed
processes for each brand. The speed and flexibility of
the existing system could not keep pace.
Solution
This retailer selected Perficient as its implementation
partner and IBM’s Sterling Order Management to
serve as the platform.
Facts
Apparel & housewares retailer operates over
400 retail location across a variety of brands
Business Value Delivered
• Consistent seamless customer service
• Increased revenue by reducing
lost/missed sales
• Purchase online and pickup in store
• Browse online and hold in store
• Ship to store
• Drop ship capabilities
• Improved home deliveries
Wish List
• Reduce legacy system costs
• Consistent buying experience across all
channels
• Regain market share
29. Envision
• Creation of the vision, business case,
implementation plan that leads to program
development – Roadmaps / Workshops /
Strategy
Execute
• Requirements, design, development and
testing for solution implementations that result
in project results – Blueprints / End-2-End
Project execution / Optimize
Evolve
• Assess and maintain deployed solutions for
operational improvement – Training /
Mentoring / SupportBased on best practices from industry standards…
How We Engage
The Enable Methodology
30.
31. Daily unique content
about content
management, user
experience, portals
and other enterprise
information technology
solutions across a
variety of industries.
Perficient.com/SocialMedia
Facebook.com/Perficient
Twitter.com/Perficient
For more information, please contact:
Katie Hull
972-762-1236
Katie.Hull@perficient.com