Anything used by a call center to boost its productivity can be named as Call center Solution. These solutions can be integrated with the existing businesses and are lightweight. The most important thing for them is their scalability. It can be integrated with small businesses as well as with enterprises .A quality call center solution provides customer insights, streamlines workflows, and improves customer relationship management. The most common type of call center solution includes automatic call distribution and predictive dialing.

1. Top use cases of Call
Center Solutions
Transform Customer Interaction and Business Efficiency
CLOUDSHOPE
www.cloudshope.com

2. Why invest in a Call Center Solution?
Improve customer experience and satisfaction
Increase operational efficiency and cost savings
Gain valuable insights and data
Enhance agent productivity and performance
Streamline communication and collaboration

3. Hosted IVR
A telephony menu that provides interactive
response to users.
It helps businesses in determining the
customers need and connect them to the
right queue.
Reduces communication error.
Efficient call transfer.

4. Routing
Skill Based Routing
A strategy used to direct customers’
request and questions to the most
suitable pool of agents..
Skill based routing is a more modern
and robust approach.
The main benefits of skills-based
routing include higher agent
productivity, more efficient
workflows, and a better bottom line
Skills-based routing works by
matching customers with agents who
have the most relevant skill set to help
resolve their issues..
Routing
Time based routing
Time based routing allows you to
route your calls on any time of the day.
Calls can be forwarded on a time
based schedule to any destination like,
Mobile, Desktop, VoIP etc
Set up hours and choose how calls are
handled when the business is closed.
Customize how calls are forwarded
throughout the day; prepare for peak
hours and slow periods.
Maximize efficiency by automatically
routing calls based on the time of day
they come in

5. CAll
Recording
A process of capturing audio and screen
activity associated with phone calls.
The conversation is recorded for the
future benefits of business.
Can be used for quality management to
determine whether the agents are
following protocols or not.
The call recordings can be used for
training and feedback purposes.

6. Real time
notification
Real time notification is very crucial and
important process.
It can help in tracing calls at the right
time and can be used for faster
connectivity.
Cloudshopes’ Call center software
programme provides real time
notification of any incoming call at the
exact time.
This can improvecustomer’s loyalty and
trust

7. A CRM helps an agent to track and manage lead
interactions such as, phone call, email and chat.
It integrates with the phone system and provide real
time access to leads information.
Handles inbound calls from prospect and current
customers.
Communicate with customers through various
channels like phone, email and chat.
Create reports to imrpove future performances.
CRM Integration

8. Unlimited Channels & Call Analytics
Customer-Centric approach.
Streamline Communication
Omnichannel maping.
Multi agent collaboration.
Competitive edge.
Exceptional Customer
service
Data Driven Decision.
Performance optimization.
Resource allocation.
Target Training
Predictive insigt
Agent training and Skill

9. Improved Customer experience.
Increased sales and conversion rate.
Enhanced efficiency and cost saving.
Better insight to monitor the growth
Unlock the Potential of your call center
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www.cloudshope.com