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Apparo IT Volunteer Coaching
Apparo – Who We Are
• Helps nonprofit agencies embrace the power of technology to transform how
they operate and deliver their missions
• Serves as the CIO resource behind more than 180 local nonprofits
• Creates a bridge between the nonprofit and corporate technology sectors
• Delivers solutions that multiply nonprofit effectiveness throughout the region
2
Corporate
Leaders
Apparo
Staff
Technology
Providers
Technology
Solutions
800 Charlotte Region Nonprofits
Program Design
Format:
One-on-one - On-site coaching AT the nonprofit
agency
Volunteers schedule coaching session(s) each month (1
hr. minimum) at mutually convenient times
Time commitment:
4 month Semesters – Fall and Spring
Partnership for 4 months
Can adjust partnership monthly
Process:
Agency staff enter their coaching needs at start of the
semester via Volunteer Link
Volunteer coaches select partner from list of
opportunities on Volunteer Link
Important Guidelines
RESPOND
Respond to volunteer
emails and phone calls –
this is our single biggest volunteer
complaint and one that is not tolerated
in this partnership
ENGAGE
Treat your volunteer
with interest /appreciation
They are a potential donor
and volunteer for YOU!
Give the volunteer a tour
REMEMBER
IT Coaches are not
“go-to-IT-guys” & are not
Apparo employees
FOCUS
Do not conduct business
while volunteer is there
Discourage volunteer from
suggesting other tools not
currently on your system
Process elements to Highlight
Semester
will last for
4 months –
No
guarantee
of a coach
Make
scheduling
your
sessions a
priority –
not an “if I
can fit it in”
One-on-one
and in person
(No phone call
sessions)
Your Role –
have a
business
problem/
question, som
ething you
are working
on currently
to work on
with your
coach

Coaching Requirements & Next Steps
Participate in orientation
Complete skills assessment survey on
Volunteer Link
Enter Coaching request for the semester
on Volunteer Link
RESPOND to your coach when contacted
Provide timely feedback about volunteer
experience at end of semester
22 agencies served over 3 years
7
If you have any questions or feedback you can contact
your agency coordinator or email Apparo at
Volunteers@Apparo.org
Thank you for working with area IT
volunteers to improve your computer
and IT skills so that we can all serve the
Charlotte community even better!

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NPO Coaching Orientation

  • 2. Apparo – Who We Are • Helps nonprofit agencies embrace the power of technology to transform how they operate and deliver their missions • Serves as the CIO resource behind more than 180 local nonprofits • Creates a bridge between the nonprofit and corporate technology sectors • Delivers solutions that multiply nonprofit effectiveness throughout the region 2 Corporate Leaders Apparo Staff Technology Providers Technology Solutions 800 Charlotte Region Nonprofits
  • 3. Program Design Format: One-on-one - On-site coaching AT the nonprofit agency Volunteers schedule coaching session(s) each month (1 hr. minimum) at mutually convenient times Time commitment: 4 month Semesters – Fall and Spring Partnership for 4 months Can adjust partnership monthly Process: Agency staff enter their coaching needs at start of the semester via Volunteer Link Volunteer coaches select partner from list of opportunities on Volunteer Link
  • 4. Important Guidelines RESPOND Respond to volunteer emails and phone calls – this is our single biggest volunteer complaint and one that is not tolerated in this partnership ENGAGE Treat your volunteer with interest /appreciation They are a potential donor and volunteer for YOU! Give the volunteer a tour REMEMBER IT Coaches are not “go-to-IT-guys” & are not Apparo employees FOCUS Do not conduct business while volunteer is there Discourage volunteer from suggesting other tools not currently on your system
  • 5. Process elements to Highlight Semester will last for 4 months – No guarantee of a coach Make scheduling your sessions a priority – not an “if I can fit it in” One-on-one and in person (No phone call sessions) Your Role – have a business problem/ question, som ething you are working on currently to work on with your coach 
  • 6. Coaching Requirements & Next Steps Participate in orientation Complete skills assessment survey on Volunteer Link Enter Coaching request for the semester on Volunteer Link RESPOND to your coach when contacted Provide timely feedback about volunteer experience at end of semester
  • 7. 22 agencies served over 3 years 7
  • 8. If you have any questions or feedback you can contact your agency coordinator or email Apparo at Volunteers@Apparo.org Thank you for working with area IT volunteers to improve your computer and IT skills so that we can all serve the Charlotte community even better!