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Apparo IT Volunteer Coaching Program
Apparo – Who We Are 
• Helps nonprofit agencies embrace the power of technology to transform 
how they operate and deliver their missions 
• Serves as the CIO resource behind more than 180 local nonprofits 
• Creates a bridge between the nonprofit and corporate technology sectors 
• Delivers solutions that multiply nonprofit effectiveness throughout the 
region 
Corporate 
Leaders 
Apparo 
Staff 
Technology 
Providers 
Technology 
Solutions 
800 Charlotte Region Nonprofits
Program Design 
Format: 
One-on-one -On-site coaching AT the agency 
Volunteers schedule coaching session(s) each month at mutually convenient times during the work day. 
Time commitment: 
4 month Semesters –Fall & Spring 
Partnership for 1 to 4 months; 1 hour minimum each month 
Can adjust partnership monthly 
Process: 
Agency staff enter their coaching needs at start of the semester via Volunteer Link 
Volunteer coaches select partner from list of opportunities on Volunteer Link 
Primary coaching focus is business tools that corporations use in day-to-day operations: 
•Excel, Word, PowerPoint, Outlook, Windows navigation 
•SharePoint: calendar sharing, document sharing
Process elements to Highlight 
Semester will last for 4 months 
Make your one hour per month a priority – not an “if I can fit it in” 
Start right away - Contact your partner and respond to him/her/ them! 
One-on-one and in person. 
(No phone call sessions) 
You are not the “go-to-IT- guy”; NPO Agencies have Managed Services contracts
How does the process work? 
Register on Apparo’s Volunteer Link 
Complete your profile 
Complete orientation and skills assessment 
CHOOSE a coaching opportunity 
Coordinate coaching time with your NPO partner over the semester 
Log-in coaching hours
How to understand your partnership 
•Are they larger or smaller 
oASC, United Way 
More sophisticated operations 
oDress for Success, Let Me Run, Mental Health 
Few people in many different roles 
•Have they just migrated to new Windows/Office/Office365 platforms 
•How do they use SharePoint 
oAcross the whole agency 
oIndividually 
•How do they use their Email/Outlook 
•Use and share helpful resource material on the Volunteer Link site 
•Ask for a brief tour, learn about their mission
Example: Email/Outlook 
•Productivity functionality 
oContact Lists 
oSharing Calendars 
oSetting-up appointment 
oInviting others inside and outside the agency 
Marking events private
How to choose a coaching opportunity… 
Click on Review Coaching Opportunities to view your coaching choices
How to choose a coaching opportunity… 
Click on the title of the coaching opportunity
How to choose a coaching opportunity… 
Click on the drop down menu and choose Assign to Me
How to choose a coaching opportunity… 
Click on My Contacts to view the contact info of your coaching partner
Testimonials 
My coach was awesome. 
It was really a terrific process - and a great value
22 agencies served over 3 years
If you have any questions or feedback you can contact your corporate coordinator or email Apparo at Volunteers@Apparo.org 
Thank you for working with area nonprofit agencies to improve their computer and IT skills thereby increasing their ability to serve the Charlotte community!

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Volunteer link coaches

  • 1. Apparo IT Volunteer Coaching Program
  • 2. Apparo – Who We Are • Helps nonprofit agencies embrace the power of technology to transform how they operate and deliver their missions • Serves as the CIO resource behind more than 180 local nonprofits • Creates a bridge between the nonprofit and corporate technology sectors • Delivers solutions that multiply nonprofit effectiveness throughout the region Corporate Leaders Apparo Staff Technology Providers Technology Solutions 800 Charlotte Region Nonprofits
  • 3. Program Design Format: One-on-one -On-site coaching AT the agency Volunteers schedule coaching session(s) each month at mutually convenient times during the work day. Time commitment: 4 month Semesters –Fall & Spring Partnership for 1 to 4 months; 1 hour minimum each month Can adjust partnership monthly Process: Agency staff enter their coaching needs at start of the semester via Volunteer Link Volunteer coaches select partner from list of opportunities on Volunteer Link Primary coaching focus is business tools that corporations use in day-to-day operations: •Excel, Word, PowerPoint, Outlook, Windows navigation •SharePoint: calendar sharing, document sharing
  • 4. Process elements to Highlight Semester will last for 4 months Make your one hour per month a priority – not an “if I can fit it in” Start right away - Contact your partner and respond to him/her/ them! One-on-one and in person. (No phone call sessions) You are not the “go-to-IT- guy”; NPO Agencies have Managed Services contracts
  • 5. How does the process work? Register on Apparo’s Volunteer Link Complete your profile Complete orientation and skills assessment CHOOSE a coaching opportunity Coordinate coaching time with your NPO partner over the semester Log-in coaching hours
  • 6. How to understand your partnership •Are they larger or smaller oASC, United Way More sophisticated operations oDress for Success, Let Me Run, Mental Health Few people in many different roles •Have they just migrated to new Windows/Office/Office365 platforms •How do they use SharePoint oAcross the whole agency oIndividually •How do they use their Email/Outlook •Use and share helpful resource material on the Volunteer Link site •Ask for a brief tour, learn about their mission
  • 7. Example: Email/Outlook •Productivity functionality oContact Lists oSharing Calendars oSetting-up appointment oInviting others inside and outside the agency Marking events private
  • 8. How to choose a coaching opportunity… Click on Review Coaching Opportunities to view your coaching choices
  • 9. How to choose a coaching opportunity… Click on the title of the coaching opportunity
  • 10. How to choose a coaching opportunity… Click on the drop down menu and choose Assign to Me
  • 11. How to choose a coaching opportunity… Click on My Contacts to view the contact info of your coaching partner
  • 12. Testimonials My coach was awesome. It was really a terrific process - and a great value
  • 13. 22 agencies served over 3 years
  • 14. If you have any questions or feedback you can contact your corporate coordinator or email Apparo at Volunteers@Apparo.org Thank you for working with area nonprofit agencies to improve their computer and IT skills thereby increasing their ability to serve the Charlotte community!