This document describes Apparo IT Volunteer Coaching, which provides one-on-one IT coaching sessions to nonprofit agencies. Volunteers are matched with agencies through an online system and commit to 4 months of coaching each semester. Coaches are asked to schedule sessions at the agencies and provide guidance on specific IT issues, but are not full-time IT support. The process outlines orientation for both volunteers and agencies, skills assessments, and submitting coaching requests online to match volunteers with agencies' technology needs.
Train the Trainer is a course that is specially designed to help trainers improve their skills for training others. In this course, you will understand the various functions and techniques that you can use to maintain the interest of your students and to motivate them.
IT ServiceDesk is a department as the only single point of contact with the users and the IT section. Evaluation, measurement of success of the supporting activities of the IT department include: service quality, satisfaction and the IT service users. Therefore, to serve customers the best: To understand needs of customers, facilitating the satisfaction level about the IT service quality, service attitude, service renovation…. Service Desk Analyst training course is designed to help participants to have professional knowledge and working skills for IT Service Desk staff.
Our training course encourages the participation in the group discussions of the learners to make sure that they understand fully and clearly the role and responsibilities of the Service Desk. Learners will study more about the significance of the customer relation management, the related experience, necessary skills that each expert should have to main and develop the good relationship with customers and the internal departments of the company.
Support Networks & Recruitment Agencies Options for People who are Unemployed The Pathway Group
Support Networks & Recruitment Agencies document tells you about different support networks and recruitment agencies that are availaibale to help get people back into work, training or apprenticeships. Pathway group is a recruitment agency for apprenticeships. The document talks about recruitment and employment agencies, the job centre, work programme centres, work trails and employment on trials, work/job/pre employment training providers and local employment resource centres.
Asit sharma consulting club soap box presentationAsit1982
Hi Guys,
Since a lot of you missed out on the Consulting Soapbox. I have uploaded my presentation on Slideshare. Kindly, have a look at it.
Regards,
Asit Sharma
Building an Ambassador Program to Increase User Adoption & Expand your Bigges...Tony Cappaert
When we sell to enterprise customers, driving adoption and long-term user engagement is always a major focus. However, we found it was really hard to drive that adoption via webinars, email marketing, or phone calls alone.
In this session, we'll walk through how we've built our our Ambassador Program: an effort to equip power users to help nurture and grow our biggest accounts. By identifying and training a handful of Ambassadors in each enterprise, we increased adoption and revenue growth by over 10% in the first 60 days.
If you're looking for specific tactics on how to grow your top accounts in the next few months, this is the session for you!
(Originally presented at the Totango Customer Success Summit in March 2016)
Train the Trainer is a course that is specially designed to help trainers improve their skills for training others. In this course, you will understand the various functions and techniques that you can use to maintain the interest of your students and to motivate them.
IT ServiceDesk is a department as the only single point of contact with the users and the IT section. Evaluation, measurement of success of the supporting activities of the IT department include: service quality, satisfaction and the IT service users. Therefore, to serve customers the best: To understand needs of customers, facilitating the satisfaction level about the IT service quality, service attitude, service renovation…. Service Desk Analyst training course is designed to help participants to have professional knowledge and working skills for IT Service Desk staff.
Our training course encourages the participation in the group discussions of the learners to make sure that they understand fully and clearly the role and responsibilities of the Service Desk. Learners will study more about the significance of the customer relation management, the related experience, necessary skills that each expert should have to main and develop the good relationship with customers and the internal departments of the company.
Support Networks & Recruitment Agencies Options for People who are Unemployed The Pathway Group
Support Networks & Recruitment Agencies document tells you about different support networks and recruitment agencies that are availaibale to help get people back into work, training or apprenticeships. Pathway group is a recruitment agency for apprenticeships. The document talks about recruitment and employment agencies, the job centre, work programme centres, work trails and employment on trials, work/job/pre employment training providers and local employment resource centres.
Asit sharma consulting club soap box presentationAsit1982
Hi Guys,
Since a lot of you missed out on the Consulting Soapbox. I have uploaded my presentation on Slideshare. Kindly, have a look at it.
Regards,
Asit Sharma
Building an Ambassador Program to Increase User Adoption & Expand your Bigges...Tony Cappaert
When we sell to enterprise customers, driving adoption and long-term user engagement is always a major focus. However, we found it was really hard to drive that adoption via webinars, email marketing, or phone calls alone.
In this session, we'll walk through how we've built our our Ambassador Program: an effort to equip power users to help nurture and grow our biggest accounts. By identifying and training a handful of Ambassadors in each enterprise, we increased adoption and revenue growth by over 10% in the first 60 days.
If you're looking for specific tactics on how to grow your top accounts in the next few months, this is the session for you!
(Originally presented at the Totango Customer Success Summit in March 2016)
Ideas of non-conventional Agile HR practices that positively impact employee retention The creation and implementation of a safe and engaging work culture for Gen Y/Millennials Lessons learned from this transformational journey – what worked and what didn’t
A Strategic Approach: GenAI in EducationPeter Windle
Artificial Intelligence (AI) technologies such as Generative AI, Image Generators and Large Language Models have had a dramatic impact on teaching, learning and assessment over the past 18 months. The most immediate threat AI posed was to Academic Integrity with Higher Education Institutes (HEIs) focusing their efforts on combating the use of GenAI in assessment. Guidelines were developed for staff and students, policies put in place too. Innovative educators have forged paths in the use of Generative AI for teaching, learning and assessments leading to pockets of transformation springing up across HEIs, often with little or no top-down guidance, support or direction.
This Gasta posits a strategic approach to integrating AI into HEIs to prepare staff, students and the curriculum for an evolving world and workplace. We will highlight the advantages of working with these technologies beyond the realm of teaching, learning and assessment by considering prompt engineering skills, industry impact, curriculum changes, and the need for staff upskilling. In contrast, not engaging strategically with Generative AI poses risks, including falling behind peers, missed opportunities and failing to ensure our graduates remain employable. The rapid evolution of AI technologies necessitates a proactive and strategic approach if we are to remain relevant.
The French Revolution, which began in 1789, was a period of radical social and political upheaval in France. It marked the decline of absolute monarchies, the rise of secular and democratic republics, and the eventual rise of Napoleon Bonaparte. This revolutionary period is crucial in understanding the transition from feudalism to modernity in Europe.
For more information, visit-www.vavaclasses.com
Unit 8 - Information and Communication Technology (Paper I).pdfThiyagu K
This slides describes the basic concepts of ICT, basics of Email, Emerging Technology and Digital Initiatives in Education. This presentations aligns with the UGC Paper I syllabus.
Instructions for Submissions thorugh G- Classroom.pptxJheel Barad
This presentation provides a briefing on how to upload submissions and documents in Google Classroom. It was prepared as part of an orientation for new Sainik School in-service teacher trainees. As a training officer, my goal is to ensure that you are comfortable and proficient with this essential tool for managing assignments and fostering student engagement.
Operation “Blue Star” is the only event in the history of Independent India where the state went into war with its own people. Even after about 40 years it is not clear if it was culmination of states anger over people of the region, a political game of power or start of dictatorial chapter in the democratic setup.
The people of Punjab felt alienated from main stream due to denial of their just demands during a long democratic struggle since independence. As it happen all over the word, it led to militant struggle with great loss of lives of military, police and civilian personnel. Killing of Indira Gandhi and massacre of innocent Sikhs in Delhi and other India cities was also associated with this movement.
2. Apparo – Who We Are
• Helps nonprofit agencies embrace the power of technology to transform how
they operate and deliver their missions
• Serves as the CIO resource behind more than 180 local nonprofits
• Creates a bridge between the nonprofit and corporate technology sectors
• Delivers solutions that multiply nonprofit effectiveness throughout the
region
Corporate
Leaders
Apparo
Staff
Technology
Providers
Technology
Solutions
800 Charlotte Region Nonprofits
3. Program Design
Format: One-on-one -On-site coaching AT the nonprofit agency
Volunteers schedule coaching session(s) each month (1 hr. minimum) at mutually convenient times
Time commitment: 4 month Semesters –Fall and Spring
Partnership for 4 months
Can adjust partnership monthly
Process: Agency staff enter their coaching needs at start of the semester via Volunteer Link
Volunteer coaches select partner from list of opportunities on Volunteer Link
4. Important Guidelines
RESPOND
Respond to volunteer emails and phone calls –
this is our single biggest volunteer complaint and one that is not tolerated in this partnership
ENGAGE
Treat your volunteer with interest /appreciation
They are a potential donor and volunteer for YOU!
Give the volunteer a tour
REMEMBER
IT Coaches are not
“go-to-IT-guys” & are not Apparo employees
FOCUS
Do not conduct business while volunteer is there
Discourage volunteer from suggesting other tools not currently on your system
5. Process elements to Highlight
Semester will last for 4 months–
No guarantee of a coach
Make scheduling yoursessions a priority – not an “if I can fit it in”
One-on-one and in person
(No phone call sessions)
Your Role –have a businessproblem/ question, something you are working on currently to work on with your coach
6. Coaching Requirements & Next Steps
Participate in orientation
Complete skills assessment survey on
Volunteer Link
Enter Coaching request for the semester on
Volunteer Link
RESPOND to your coach when contacted
Provide timely feedback about volunteer
experience at end of semester
7. How to submit a Coaching Request…
Once you have completed this orientation and your skills assessment (which will only have to be done this first time)…
Click on Submit Coaching Need
8. How to submit a Coaching Request…
Choose which Office Tool you need help with this semester
9. How to submit a Coaching Request…
For this example, I chose Outlook as my request. My title describes what I want to know more about and my description gives more detail. Be sure to include your office address where you’d like the coaching to take place. Then click SAVE
10. How to submit a Coaching Request…
While you are waiting to be contacted by your coach, visit Discussionsand take advantage of the resources and help documents. Unfortunately, we cannot promise that everyone will receive a coach.
12. If you have any questions or feedback you can contact your agency coordinator or email Apparo at Volunteers@Apparo.org
Thank you for working with area IT volunteers to improve your computer and IT skills so that we can all serve the Charlotte community even better!
