VMware vRealize Network Insight Frequently Asked Questions FAQ

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FREQU EN TLY A SKED QU ES TION S
vRealize Network Insight
Last Updated September 21, 2016
General Q&A
Q: What is Arkin (now vRealize Network Insight)?
A. VMware acquired Arkin, a leader in software-defined data
center security and operations, in Q2 2016.
Q: What is the new Arkin product name?
A. vRealize Network Insight
Q: How will vRealize Network Insight be integrated into
VMware?
A: The team is now part of the Cloud Management Business
Unit (CMBU) under the leadership of Ajay Singh, Sr. Vice
President and General Management, and continue
operating under their current infrastructure and practices.
vRealize Network Insight is not part of the vRealize suite
offerings. vRealize Network Insight is priced and packaged
to be sold as an add-on with NSX for vSphere. The
vRealize Network Insight SKU’s are linked to the number
NSX CPU licenses.
Partner Q&A
Q: Where can I find more information about vRealize
Network Insight?
A: Please go to vRealize Network Insight link on Partner
Central for more information.
Q: Who can sell vRealize Network Insight?
A: Partners with network virtualization competency will be able
to sell vRealize Network Insight to existing NSX customers
or new NSX customers.
Q: Who can purchase vRealize Network Insight?
A: The current use cases for vRealize Network Insight are
specific to NSX for vSphere. Customers must have NSX
licenses or plan to purchase NSX licenses are eligible to
purchase vRealize Network Insight licenses. If customers
are interested in purchasing vRealize Network Insight
beyond their NSX deployment for netflow analysis, this will
be considered on a case by case basis. Please ask your
Partner NSX Specialist.
Q. When can I begin selling vRealize Network Insight?
A: vRealize Network Insight is available in price books as of
August 1, 2016.
Q: Will I be compensated for selling vRealize Network
Insight?
A: vRealize Network Insight is eligible for Advantage+ (30%),
discount, Solution Rewards (5%) rebate, and Solution
Rewards Premier Bonus (2%) rebate. For a limmited time,
Partners' Sales Reps and Sales Engineers are both
eligble for 5000 Sales Reward points if they close a NSX
deal greater than $40K.
Q: Is there an Academic or Federal SKU?
A: Yes
Q: Can I add vRealize Network Insight to my existing NSX
Opportunities?
A: Add vRealize Network Insight to your opportunities:
Product Name = vRealize Network Insight
VMstar Product Name = vRealize Operations for
Networking
Q: How to get licenses?
A: The partner needs to registered the deal in Partner Central;
have the Network Virtualization Compentency with status
of "Achieved); and the person installing the software needs
one of the following certifications (VCP-NV, VCIX-NV or
VCDX-NV). The partner must be the exception process
criterial on Partner Central. Once approved, the partner can
download from MyVMware. To receive an evaluation key ,
the partner needs to complete the NSX Assessment
Registration form (tinyurl.com/nsx-reward). The Licenses/
activiation key will be generated and sent back to the
Partner’s Licenses Administerator in 2-3 business days.
The license key is good for 30 days. Extensions can be
granted on a case by case basis. The partner needs to
complete the NSX Assessment Registration form and
request a new license/activiation key for each VNA (virtual
networking assessment) performed. If you have any further
questions, contact your partner NSX Specialist.

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Q: How can I demo the vRealize Network Insight
dashboard?
A: You can leverage HOL to demo and try vRealize Network
Insight: HOL-SDC-1729. Please go to vRealize Network
Insight link on Partner Central for to see a recording on how
to demo.
Q: What if I have more questions?
A: Please contact your Partner NSX Specialist.
Product Q&A
Q: How much is the price of vRealize Network Insight?
A: vRealize Network Insight is $1245 per socket. Note that all
pricing is suggested MSRP for US and USD, regional prices
will vary, please refer to regional pricing resources.
Academic and Federal SKUs are also available.
Q: How do we sell vRealize Network Insight?
A: vRealize Network Insight is sold separately from to NSX.
vRealize Network Insight will be sold on a per-socket model
under perpetual license. On-Premise Term License and
Hosted will not be offered.
Q: What is the difference between the assessment mode
and full product?
A: The assessment mode is very limited, and has a “generate
report” that provides a quick report and preview. The full
product evaluation and full product (purchased) are the
same, except in the evaluation version, you cannot export
the flow data (cvs).
What happens vRealize Network Insight after my licenses
has expires?
A: 7 days prior to the expiration date, the user will receive
reminders that the license will expire soon. Once the
license has expired, the vRealize Network Insight will stop
collecting data. The user can still log in and see the old
data and reports (thanks to the time machine
function). Once the renewed license has been entered, the
product will resume.
Q: How is vRealize Network Insight different from vRealize
Log Insight?
A: vRealize Log Insight provides log analytics; management
capabilities and integrates with VMware vRealize
Operations to bring unstructured and structured data
together, for enhanced end-to-end operations
management. vRealize Network Insight provides
microsegmentaiton planning, visibility and contextual
analytics, and advanced NSX operations for VMware NSX
Q: How is vRealize Network Insight different from vRealize
Operations?
A: vRealize Operations provides intelligent IT operations for
compute and storage while vRealize Network Insight is for
VMware NSX networking.
Q: How should I position these products with customers?
A: vRealize Operations Manager (vR Ops) should be
positioned as the SDDC operations tool for compute and
storage with a focus on the Virtual Infrastructure/vSphere
operations persona’s. vRealize Network Insight should be
positioned as the SDDC tool for networking, specifically
NSX, with a focus on the virtual and physical network
engineering and operation persona’s.
Q: If my customer doesn’t have VDS, can I still use
vRealize Network Insight to perform the assessment?
A: vRealize Network Insight requires a pre-requisite of VDS
and IP-Fix (vSphere ENT+, vSphere 5.5 Updated 2 and
above & 6.0 Update 1b and above). IP-Fix is available only
with VDS (not vSS) and therefore requires vSphere
Enterprise Plus editions of vSphere together with VDS
deployed for customer workloads.
1. Validate your customer is running current versions of
vSphere 5.5 Update 2 and above & 6.0 Update 1b
and above. vSphere 5.0/5.1 EOGS Aug 2016,
upgrade customers 6.0 (for more upgrade details, go
to vSphere Upgrade Center). Attempting to use IPFIX
data export on earlier Hypervisor releases could
cause Hypervisor PSOD’s.
2. If the customer does not have VDS, first talk to them
about the benefits of VDS in vSphere ENT+ or higher.
If the customer is unwilling to upgrade to vSphere
ENT+ or higher, but is VERY interested in buying
NSX, you can provide the customer an evaluation of

F A Q | 3
VDS by providing an trial license of vSphere
Enterprise Plus. As part of this trial license period,
migrate some test workloads from Standard Switches
to VDS and together with vRealize Network Insight,
run an assessment on their test traffic patterns.
3. The purchase of NSX includes VDS together with
both VDS and NSX IP-Fix data export. This allows
any edition of vSphere from Essentials Plus and
above to be used for NSX deployments together with
IP-Fix data export to vRealize Network Insight.
Other Q&A
Q: If a customer already has vCloud Suite (which includes
Log Insight full-version) as well as NSX (which includes
Log Insight for NSX), could we offer the customer a fair
value trade of vRealize Network Insight instead?
A: No. Log Insight for NSX is provided to NSX customers as a
limited no charge offering for managing NSX. This is not,
not something customers can trade in for another product.
Q: How do we charge for non-NSX endpoints (since
vRealize Network Insight supports mapping physical
network nodes and our current pricing model is per
socket)?
A: Physical network nodes are offered at no additional license
charge today.
Q: What if my customer wants to continue down the path
of using vRealize Operations for managing NSX and/or
the physical network?
A: If they are not interested in migrating over to the Network
Insight tool, VMware is in the process of taking end of sale,
end of life action on both the NSX for vSphere and MPND
vR Ops management packs. Customers will have support
on these management packs through the end of 2016,
however these will bug fixes only. In 2017 customers
requiring NSX operations management, and who are
current users of vR Ops, should convert over to Network
Insight as the vR Ops networking management packs will
no longer be current with most customer’s infrastructures
(NSX for vSphere, Log Insight, and many physical networks
components).
Q: How will the integration into GSS services work?
A: NEW customers (post 8/1) – use normal VMware support
access points EXISTING Arkin customers (before 8/1) – use
existing Arkin support access points (for now). We will be
transitioning to the standard VMware process (MyVMware &
VMW support numbers). Integration will cut over around
9/1 and customers will be issued with VMware entitlements.
Before VMworld, we will be communicating the entitlements
and new support on VMware systems.
Q: How does this affect the NSX and MPND Mgmt Packs?
A: VMware is in the process of winding down all feature
development and taking end of sale, end of life action on
both the NSX for vSphere vR Ops management pack and
the MPND vR Ops management pack. Customers will have
support on these management packs through the end of
2016, however these will be bug fixes only. In 2017
customers requiring NSX operations management, and who
are current users of vR Ops, should convert over to Network
Insight as the vR Ops networking management packs will
no longer be current with most customer’s infrastructures
(NSX for vSphere, Log Insight, and many physical networks
components).
The most important call to action, is for any greenfield
customer engagements, where the customer is evaluating
NSX operations management tools, please position
vRealize Network Insight and Log Insight. Do not continue
selling vRealize Operations Manager for any NSX or
network related use cases.
Current NSX Customers who have deployed
vRealize Ops with NSX or MPND Management
Packs
Q: What do I say to NSX customers who have been using
in production either the NSX for vSphere vR Ops
management pack or the MPND vR Ops management
pack?
A: Please explain to them the deeper analytic intelligence that
vRealize Network Insight offers, via Netflow data, and that
this technology addresses a broader number of operations
use cases as a result. vR Ops with the NSX mgmt. pack
covered operationally the NSX management and control
plane layers, where vRealize Network Insight covers all

F A Q | 4
three (management, control and the data plane). The added
data plane intelligence of vRealize Network Insight offers
better visibility, end to end troubleshooting, traffic
segmentation analytics, and latency/flow data. Given this
more comprehensive offering VMware will be end of sale
and end of life the vR Ops NSX and MPND management
packs. This becomes a dead end path for customers.
Please ask them to evaluate the Network Insight with the
standard VMware 30 day eval license. If they wish to
convert over to Network Insight please contact Cloud
Management Busines Unit (CMBU) product management
for discussing trade in allowances. Trade in allowances are
only for those customers who have deployed vR Ops with
the NSX management pack, or MPND.
Q: Can customers convert their vRealize Operations
Management base product licenses over to vRealize
Network Insight?
A: No. First there is no direct mapping of features and
functionality as vR Ops is positioned for SDDC compute
and storage and vRealize Network Insight is positioned for
SDDC networking/NSX. Second, as a pre-requisite for using
vRealize Network Insight, customers must have NSX
running on their vSphere hosts, and must purchase
vRealize Network Insight by the number of these NSX CPU
licenses.
NSX Customers who are currently evaluating vR
Ops with the NSX or MPND Mgmt Packs
Q: What do I say to NSX customers who have been
running proof of concepts for either the NSX for
vSphere vR Ops management pack or the MPND vR
Ops management pack?
A: Please explain to them the deeper analytic intelligence that
vRealize Network Insight offers, via Netflow data, and how
this technology addresses a broader number of operations
use cases as a result. vR Ops with the NSX mgmt. pack
covered operationally the NSX management and control
plane layers, where vRealize Network Insight covers all
three (management, control and the data plane). The added
data plane intelligence of vRealize Network Insight offers
better visibility, end to end troubleshooting, traffic
segmentation analytics, and latency/flow data. Given this
more comprehensive offering VMware will be end of sale
and end of life the vR Ops NSX and MPND management
packs. This becomes a dead end path for customers.
Please ask them to evaluate the Network Insight with the
standard VMware 60 day eval license.
Non-NSX Customers who are currently evaluating
vR Ops with the MPND Mgmt Packs
Q: What do I say to customers who have been using the
vR Ops MPND with vSphere, but not NSX?
A: First, this customer is more than likely a good candidate for
NSX. You should be discussing a network assessment of
their vSphere clusters installations, and showcase the
Netflow analytics capability of vRealize Network Insight, via
the NSX Assessment tool. This should create very positive
awareness for vRealize Network Insight, and start you and
your customer down the migration path of NSX with
vRealize Network Insight. If the customers proceed down
this path, once they have vRealize Network Insight in
production, there will be no need for vR Ops with MPND.
This results in a natural and graceful migration over to
vRealize Network Insight.
If the customer is not interested in the above proactive
selling motion, migration over to vRealize Network Insight,
then you will have to disclose the end of life, end of sale
roadmap for MPND, and the fact that this offering will be in
a bug fix only mode in 2017. There will be no MPND
enhancements for broadening the types of networks
discovered, for improving the topology views, and most
importantly for providing traffic forwarding views. All of these
features are part of the vRealize Network Insight roadmap
Q: What if the customer is not interested in deploying NSX
but would like network operations management of VSS,
VDS, and/or the physical data center network; can they
use Network Insight here?
A: Not for 2016. VMware is limiting the release of Network
Insight, for the operations and micro-segmentation
management of NSX only, through 2016. This it to limit

F A Q | 5
VMware product and support exposure. There are several
product unknowns with a limited technical staff that can
support Network Insight; we do not want to over subscribe
this team by taking on too big of product agenda.
Q: What if my customer is not interested in NSX and needs
basic network monitoring and analytics within vR Ops;
What do I sell or tell them?
A: Sell them nothing at this time. vR Ops is going through a
series of changes where there will be better integrated use
cases of compute, storage and networking, all contained
within the same user interface. Examples include SDDC
troubleshooting, workload mobility, SDDC capacity
analytics. While the NSX and the MPND management pack
technologies will be re-used here, the roadmap for these
management packs as independent offerings, with
independent downloads is being stopped. There will be a
much different form factor which will be announced later this
year.
Q: How will vRealize Network Insight and GSS work?
A: New customers (post 8/1) with SnS entitlements for
vRealize Network Insight will use normal VMware support
access points
Existing Arkin customers and new customers from any
direct or Arkin partner deals closed before 8/1
- Continue to use the existing Arkin support access points
for now
- Will transition to follow our standard VMware processes
1) Once they get issued VMware entitlements
2) We’ll be communicating entitlements and the steps to
access support on VMware systems during August
3) Integration cutover will be after September for legacy
customers to use MyVMware / VMW phone numbers
Q: How will the integration with PSO services offerings
work?
A: PSO is still going through their due diligence..
- First Service – vRealize Network Insight will be added to
the Micro-Segmentation Design and Deploy offering
- Second Service: Coming soon
1) Separate service module for vRealize Network Insight
installation and configuration
2) Easily added to any NSX engagement
3) Part of the Design and Deploy catalog

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VMware vRealize Network Insight Frequently Asked Questions FAQ

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