Vernon K. Harris has over 20 years of experience in systems administration, database administration, and application development. He has a top secret security clearance and expertise in Oracle database administration, Remedy application development, and Unix/Solaris systems administration. His background includes roles supporting critical defense systems through database administration, application support, and systems engineering. He is skilled at independently managing responsibilities as well as collaborating as part of a team.

1. Vernon K. Harris
13323 Hound Run Drive
Fairfax, VA 22033
(703) 968-8499
harris1v@gmail.com
Objective
Seeking a position in Remedy Action Request System (ARS) administration/development or
Oracle database administration that will allow implementation of technical skills and an
opportunity for professional growth based on performance.
Security Clearance
Top Secret
Skills Summary
I have a Top Secret (SCI) clearance and over 7 years of direct experience in Oracle database
administration. I have 1 year of Remedy ARS administration/development administration
experience. I possess a strong Unix systems administration background with over 10 years of Sun
Solaris (Unix) knowledge and experience. I am experienced with the Windows Operating
Systems, with Windows XP, Windows NT 4.0 Server Operating System, 2000, 98 and NT 4.0. I
also have several years of direct help desk/systems administrations experience, using the Remedy
ARS. I am able to work independently on my own responsibilities, but I also interact well as a
member of a team. I communicate clearly and concisely about ideas, findings, issues, and
questions both orally and in writing.
Experience
Defense Information Systems Agency (DISA) Pentagon Washington, D.C.
Aaron B Floyd Enterprise (INDUS) (March 2006 – June 2007)
Senior Systems Engineer: Remedy Developer/Oracle Database Administrator/Unix Systems
Administrator
• Responsible for life cycle management of all Remedy projects to include requirements analysis,
development, testing, training, and implementation. Remedy is an application platform and
development environment for delivering Service Management applications.
• Employed Remedy software across multiple client/server platforms as well as integration of
COTS software, to include Access, Tivoli, SYMON and Crystal Reports.
• Designed and implemented help desk web site using ARWeb; allowing for increased customer
support.
• Key player in the development of a matrix tracking system integrating Crystal Reports and
Remedy (ARS) through the use of Open Database Connectivity (ODBC). Provided
management a powerful analysis tool to track trouble tickets, man-hours, asset management
system, and critical system requirements.
• Participated in a major upgrade of three Remedy servers and over 200 NT and Solaris clients.
This included upgrading Solaris, Oracle, and Remedy.
• Led the implementation of Remedy production, backup, and development servers. Established
real-time backup procedures for backup site; resulting in minimal down time.
• Responsible for the administration of Solaris and Windows clients and servers.
• Responsible for the administration of multiple Oracle database systems to include installation,
user accounts/privileges management, performance tuning, database maintenance, backups, and
integration through the use of ODBC.
• Support the Joint Operations Planning and Execution System (JOPES) technical and functional
database administrators, as well as, Global Status of Resources and Training System (GSORTS)
administrators in resolving various Oracle errors and application problems.

2. • Technical support for GCCS worldwide community and the National Military Command
Center. Responsible for recording, tracking and resolving GCCS problem reports utilizing
Remedy ARS.
• Assist in writing and revising technical documentation.
• Train and mentor newly assigned system administrators and help desk technicians on the
functionalities of critical system checks, database checks, backup procedures, basic
troubleshooting skills, and system design and development.
Defense Information Systems Agency (DISA) Pentagon Washington, D.C.
Aaron B Floyd Enterprise (May 2002 - December 2005)
Oracle Database Administrator
• Provided global support and troubleshooting to database administrators at over forty sites
worldwide on the Global Command and Control System (GCCS). Implemented and supported
Unix-based Oracle database systems in support of Department of Defense goals.
• Moved database schemas between instances for Oracle and SQL Server by using import/export
and DTS.
• Monitor database performance and free space for over forty Oracle server instances using
scheduled monitoring jobs and database tools. Check database log files and trace files for
abnormalities. Analyzed server disk utilization and capacity.
• Responsible for various aspects of performance monitoring, backup & recovery, shell scripting
& debugging, software installation & upgrades, troubleshooting, and proactively maintaining
several Oracle production databases.
• Administer users and enforce database security.
• Proactively identified, troubleshoot, resolved, documented and communicated issues that
affected the systems, servers and database related products.
• Installed and maintained Oracle database servers by adding and dropping user accounts;
granting and revoking roles and privileges; evaluating tablespaces; ensuring oracle processes are
running; managing redo-logs and full backups; performing system imports and exports; and
monitoring system logs.
Defense Information Systems Agency (DISA) Pentagon Washington, D.C. .
Titan Corporation (1999 - May 2002)
Oracle Database Administrator
• Technical Lead for the Global Status of Resources and Training System (GSORTS).
• Validated all GSORTS database sites for accuracy and synchronization through the use of
Oracle Replication/Snapshot software.
• Provided troubleshooting and maintenance of Oracle and Unix problems on the local GSORTS
master database.
• Monitored and provided first-line UNIX/Oracle troubleshooting and maintenance support to
over 40 Oracle replicated client database sites, worldwide.
• Performed standard and ad hoc queries against the GSORTS master and client databases by
utilizing SQL.
• Technical support for GCCS worldwide community and the National Military Command
Center. Responsible for tracking and resolving GCCS problem reports utilizing Remedy ARS.
• Train and mentor newly assigned system administrators and help desk technicians on the
functionalities of critical system checks, database checks, basic Oracle and UNIX
troubleshooting skills, and system design and development.

3. Defense Information Systems Agency (DISA) Pentagon Washington, D.C.
Computer Based Systems, Inc. / Titan Corporation (1997 - 1999)
Help Desk/UNIX Systems Administrator
• Supported the Joint Operation Support Center by creating and solving trouble tickets generated
by the Remedy ARS from the local and global community.
• Provided local hardware/software support to the Joint Staff and GCCS Pentagon sites.
• Provided training in the areas of system backup and restore, system startup and shutdown,
managing user accounts and profiles, file system security, managing system resources,
automating tasks with scripts, printer administration, and electronic mail configuration.
• Technical support for GCCS worldwide community and the National Military Command
Center. Responsible for tracking and resolving GCCS problem reports utilizing Remedy ARS.
Defense Information Systems Agency (DISA) Pentagon Washington, D.C.
Computer Based Systems, Inc. / Titan Corporation (1996 - 1997)
Facility Manager
• Served as a System Administrator for the Crisis Management Action System (CMAS)
development system.
• Coordinated all software and hardware installations, product demonstrations and evaluations,
and access requests of the Crisis Management Action System software suite.
• Performed daily and weekly backups of all application and data servers.
• Provided technical assistance to contractors developing CMAS applications, on an as needed
basis.
COMPUTER EXPERIENCE
Languages: C Shell, Korn Shell, SQL, PL/SQL
Software: Oracle 7, 8i, 9i, OEM, Remedy
Operating Systems: UNIX (Solaris 2.5.1 / 8 / 9), Windows 95, 98, 2000, NT, XP
PROFESSIONAL TRAINING
BMC Remedy AR System 7.x: Administering Part 1 2006
BMC Remedy AR System 7.x: Administering Part 2 2007
BMC Remedy AR System 7.x: Administering Part 3 2007
Oracle Certified Associate for Oracle 9i, Virginia Tech Continuing Education, 2002
Unix Advanced Administration, Department of Defense, 2002
Develop PL/SQL Program Units, Oracle, 2001
Enterprise DBA Part 1A: Architecture and Administration, Oracle, 2001
Introduction to Oracle 8i: SQL and PL/SQL, Oracle, 2001
UNIX Certificate Program, Computer Learning Center, 1996
C/C++ Certificate Program, Computer Learning Center, 1996

4. Prior to January 1996 Mr. Harris’ experience was on Honeywell 6000 and IBM mainframe
computer systems.
From January 1994 to January 1996, Mr. Harris served as Task Leader, of the NMCS Automated Control Executive
(NACE) and Interim Message Automation Capability (IMAC) systems. Mr. Harris assisted in the coding of GMAP
and COBOL enhancements and maintenance to both systems. Mr. Harris assisted in the CAP Certification of
PCWAGES software, in support of the NACE/AUTODIN interface. Additional functions included technical
assistance to NACE and IMAC users, providing formal NACE and IMAC training for site-personnel, providing
training to site personnel in the usage of MDT/PCWAGES, and assisting in NACE and IMAC installations at
various other WWMCCS sites.
From January 1992 to December 1993, Mr. Harris was responsible for technical writing, and analysis, and coding on
the IMAC system, which is a Worldwide Military Command and Control System (WWMCCS) message generation
and distribution application. Specifically, he assisted in the conversion of the IMAC system from COBOL-68 to
COBOL-74. This conversion required migrating from the REDCOM forms mode to the EUCOM forms mode and
changing from the General File and Record Control (GFRC) Indexed Sequential Processor (ISP) file system to the
Unified File Access System (UFAS) file system.
From June 1991 to 1992, Mr. Harris was responsible for technical analysis and technical writing for the Program
Maintenance Manual for the Distributive Shares and Refund Subsystem for the Department of Housing and Urban
Development (HUD) FHA Integrated System (A80). The programs are written in COBOL, use VSAM and
DB2/SQL databases and are run in batch or under CICS. Mr. Harris used WordPerfect to generate the manuals and
ENDEAVOR (under (TSO/SFP) to generate program listings.
As a Task Leader from December 1990-June 1991, Mr. Harris supervised a task on HUD's A43C system to enable
the A43C system to accommodate the revision of data items on the Form HUD-27011. He supervised the analysis,
design, development, test, and implementation of the revised Form HUD-27011.
As a Staff Programmer Analyst, Mr. Harris provided technical support on the WWMCCS Graphic Information
Presentation System (GIPSY) application. He modified existing GIPSY modules and routines and wrote GMAP
enhancements to support the new user interface.
Advanced Technology Systems, Inc. 4/90-6/90
Reston, VA
Senior Programmer Analyst 4/90-6/90
Supervisor: N/A Telephone: N/A
As a Senior Programmer Analyst, Mr. Harris' responsibilities were to assist in the direction coordination and control
of the WWMCCS Test and Evaluation task for JDSSC. He assisted in the supervision and training of junior analysts.
He installed, tested, evaluated, and documented the system and application software, and ensured that the GCOS 8
software met the quality assurance standards set forth by government specifications.
Computer Based Systems, Inc. 1/89-8/89
2750 Prosperity, Avenue, Suite 300, Fairfax, VA 22031-4312
Consultant 1/89-8/89
Supervisor: N/A Telephone: N/A
As a Consultant, Mr. Harris assisted in the design, development, and implementation of a GIPSY functionality to
permit data retrieval of UFAS and Integrated Data Store/II (IDS/II) file formats. His responsibilities included the
modification of existing GIPSY modules and routines and writing GMAP enhancements to support the new user
interface.
Kenda Systems 2/89-7/89

5. Calverton, MD
Martin Marietta Energy Systems Consultant 2/89-7/89
Supervisor: N/A Telephone: N/A
As a Consultant, Mr. Harris was responsible for providing technical support to Martin Marietta Energy Systems on a
contract in Oak Ridge, TN. Specifically, Mr. Harris worked on the Lights-Out Prototype development of the Army
WWMCCS Information System (AWIS). He was responsible for the development of software and procedures to
operate an unmanned computer center from a remote location. This prototype requires the capability of doing
hardware test and diagnostics, software maintenance, and computer/network operations from a regional computer
center.
Honeywell Information Systems, Inc. 4/87-7/88
McLean, VA
Consultant 4/87-7/88
Supervisor: N/A Telephone: N/A
As a Consultant, Mr. Harris participated in the design and implementation of the Central Security Module of GCOS
8 (MSPMA) for the Software Security Manager (SSM) product on commercial and WWMCCS SR3000. He utilized
GMAP techniques to write service routines including console I/O, page management routines, etc.; designed and
wrote the Tape SCC Retrieval Service for (MSPMA); wrote Accounting Routines to (GESEP) which interfaced with
(MSPMA); and wrote unit test programs that verify source code alters to (MSPMA) and (GESEP).
UNISYS 4/82-3/87
McLean, VA
Senior Programmer Analyst 4/82-3/87
Supervisor: N/A Telephone: N/A
As a Senior Programmer Analyst, Mr. Harris wrote GMAP enhancements and maintained the NACE system. NACE
was developed to automate the handling of AUTODIN messages to and from remote computers via the DATANET
355 at various WWMCCS sites. Additional functions included; technical assistance to NACE users, providing
formal NACE training for site-personnel, and assisting in NACE installations at various other WWMCCS sites.
Honeywell Information Systems, Inc. 8/77-4/82
McLean, VA
Systems Analyst 11/80-4/82
Supervisor: N/A Telephone: N/A
As a Systems Analyst, Mr. Harris maintained communication software on the DATANET 355 GRTS system,
analyzed site and user communications problems, and assisted in the design of modifications to the communications
system that would enhance the reliability of data throughput and accommodate specific customer requirements.
Associate Systems Analyst 8/77-11/80
Supervisor: N/A Telephone: N/A
As an Associate Systems Analyst, Mr. Harris provided assistance to the Federal Government in the testing and
quality evaluation of Honeywell's system WWMCCS software releases. Responsible for creation of Total System
Tapes, the assembly of security modules, and assisting with problems in the areas of communications and TSS.
U.S. Army 4/74-7/77
Pentagon (Army Operations Center)
Specialist Grade 5 (H6000 Senior Computer Operator)

6. Supervisor: N/A Telephone: N/A
As a Senior Computer Operator, Mr. Harris was responsible for maintenance and daily operation of a dual
Honeywell 6000 series computer system at the Army Operations Center (AOC) WWMCCS site. Duties consisted of
console operations, scheduled backups, installation of software releases, and maintaining the computer center's
input/output section.

7. Supervisor: N/A Telephone: N/A
As a Senior Computer Operator, Mr. Harris was responsible for maintenance and daily operation of a dual
Honeywell 6000 series computer system at the Army Operations Center (AOC) WWMCCS site. Duties consisted of
console operations, scheduled backups, installation of software releases, and maintaining the computer center's
input/output section.