Jitendra Kumar has over 10 years of experience administrating, maintaining, and configuring Linux servers. He has experience installing and managing Red Hat Enterprise Linux, SUSE Linux, Oracle databases, and various applications. His roles have included release engineering, technical analysis, system administration, and project management. He has strong skills in Linux, networking, virtualization, monitoring tools, and automation.

1. Jitendra Kumar
H/P: 94564883, #10-189 block 116, Lengkong Tiga Singapore
Mail: jitendrakumarbss@yahoo.com
I have 10+ years of professional experience in building, administrating, maintaining, configuring and
monitoring servers. Having good understanding and managing ability of RHEL and SUSE SLES Linux
systems used for critical 24x7 online consumer and whole sale banking business, CRM, Cloud computing.
I am responsible for project Rollout, Deployment (Servers Migration, OS upgrades, applications and
Product upgrades) and system integration. In my IT carrier, I have installed, configured and built servers
for CRM, Cloud computing, SABRE, S2BX eCOMMERCE, CRBT, MCA VAS services and banking
(WS, trading) applications such as FXO, SIDR, TDSPP, CAD2, Commodities, CIS SIP, and TRF. I am a
good team player and possess good communication & presentation skills.
Technical Skills
• Platform Support and Deployment of Apps & layered products (upgrade, split, migration,
installation)
• Installation and configuration of Linux on bare metal hardware (Dell, HP ProLiant and IBM p-
series) using kickstart profiler over NFS, FTP, HTTP.
• Installation and configuration of HA systems – RHCS,VCS & Linux Heartbeat
• Installation and configuration of Oracle database on Linux systems
• Configuration of services like SSH-Tectia, Squid, apache, BIND DNS, DHCP, pure-FTP postfix
SMTP mail server, key based secure transfer.
• Release and deployment management, raise CRs; co-ordinate with CAB and developers for CR.
• Follow-up with approvers to approve, co-ordinate release meetings.
• Experience in Managing monitoring tool - open source Nagios, Ganglia, Geneos ITRS and
BMC Patrol.
• Configuration and troubleshooting of network related issues using tools – netstat, traceroute
ping, dig, host, nslookup, tcpdump, MTRG.
• Hands-on experience on Performance analysis tools: SAR, iostat, KSAR, vmstat, top, fuser, lsof,
Velocity, strace.
• SAN/NAS filesystem management-Add/Remove partitions, LVM, mount/umount local/foreign
filesystems, filesystem repairing
• YUM/YAST repository Configuration for centralizes package management.
• Create RPM package(rpmbuild, maven) for system and application binaries
• Job scheduling using IBM TWS, Control-M and cron.
• Add/remove and manage users, groups, quotas and RPM installation and update.
• Configure file system permissions and special file permissions-suid, sgid and sticky bit
• Boot systems into different run levels for troubleshooting and
system maintenance, system boot loader troubleshooting.
• Scheduling/monitoring jobs on grid(Data Synapse)
• Network services: DNS, DHCP,HTTP/HTTPS, SMB, NFS, FTP, Webserver
• Sendmail, SMTP, POP3, SSH.
• Software and hardware RAID(0,1,.5) configuration, Ethernet cards Bonding
OS, Tools and Software’s
UNIX OS : REDHAT RHEL 4/5/6, Novell SUSE SLES 9/10, solaris 10.
F OSS Tools : Squid, Mediawiki, Aache, Nagio, ganglia, MySQL, Webadmin
Programming/Script/languages : Shell scripting, awk, sed. Python, SQL, HTML
Window OS : Win 2000/2003, XP, 7
Performance Analysis Tool : Velocity, Ksar, sar, iostat, vmstat, top
Version control tools : SVN, GIT, Perforce
Open source product : Nagios, Apache, Squid, KSAR, MTRG, open office.
Hardware Platform : ProLiant BL68xc, HP Proliant ML350, DL380 servers
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2. Storage : SAN,NAS, HP MSA 500 G2 Storage, Volume Manager
Security Tool : CA’s eTrustAccess/Audit, PowerBroker.
HA Server : RHCS, VCS,Linux heart beat
Change/Incident Management : VirtualChange, VirtualTech, ResolveIT, CRMnext, Remedy, OTRS.
Event Monitoring Tool : IBM TEC, BMC Patrol, Nagios,Ganglia, ITRS
Virtualization : Familiar with Vmware ESX / Worksatation 6.0/9.0
Job Scheduling tool : IBM Tivoli TWS. Cron, control-M
Configuration management : CFEngine, puppet.
Backup Infrastructure : FDR/Upstream, Symantec Netbackup
PROFESSIONA EXPERIENCE
Employer : Salesforce July 2014-till date
Profile : Senior Release Engineer
Unit : PodOps, PodBuild, PodDeploy, RelEng
Environment: OS: RHEL 5.3/5.4/5.8/6.2, DB: Oracle 10g and Oracle 11.2g, Applications: Jetty 8.x, Java,
Ant, Perforce, Git, Code Collaborator, Swarm
PODs – Setting up new pods, configuration, orgseeding, deployment, DR, internal go live, external go
live
• Build/configuration/administration and troubleshooting of a highly complex core application
and multiple ancillary products with new products coming online all the time
• Ad hoc troubleshooting of release blockers (hardware, configuration, code) and support
triaging efforts related to customer impacting production issues.
• Execute code promotions in preparation for releases.
• Defining, maintaining & implementing improvements to existing build scripts, deployment
processes, practices and procedures
• Planning and Building new internal/production environments.
• Servers Installation and applications deployments
• Release and deploy Management(preparing configuration for new pods, build and complile
release, deploy package)
Employer : Optimum Solutions June 2011-June 2014
Profile : Senior Technical Analyst Client : Standard Chartered Bank Singapore,
Unit : WB-FM-SABRE infrastructure
Environment: OS: RHEL 5.3/5.4/5.8/6.2, DB: Oracle 10g and Oracle 11.2g, Applications: Apache 2.x,
JBoss 4.3/5.x, jetty 8.x, WebMethods 8, TDS,MDS,RDS,TDSPP..,
Wholesale Banking (WB) - Financial Markets Systems Development (FMSD) - SABRE Project
Production, Pre-Production, Testing (UAT) and Development Environments set-up, configuration,
optimization, customization, maintenance and operations.
• automate and manage Sabre Application Packaging and Deployment to all environments
(RPM creation and Scripting – Shell and python)
• Servers Installation and applications deployments (Dev, Test, Pre-Prod and Prod)
• manage and maintain Sabre Applications and Servers configurations (OS and Applications)
• manage and maintain Sabre DEV/UAT/Pre-Prod DB Instances (Coordinate Schemas
creation, DB Objects Deployments)
• configure and maintain Sabre DEV/TEST/PRE-PROD Environments
• Managing incidents/problems/change within the DEV/TEST/Pre-Prod environments, and
serves as 2nd Line Support for Production environment using appropriate management tools.
(e.g. BMC Remedy)
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3. • Involved in ensuring and monitoring that DEV/TEST/Pre-Prod/Production systems have
capacity for future growth and improvement according to business needs
• Control-M: creation of drafts/template for housekeeping/production automation.
• Geneos-ITRS Monitoring Tool: Defining and Creating Templates/Plug-in for monitoring
Applications/Servers (CPU, Disk, Logs, Processes).
• Release and deploy Management (CR raising/implementation and RMB Presentation)
• Projects and tasks tracking( JIRA)
• Project Production/UAT/TEST/DEV Level 2 Support for Environments, OS (RHEL), 3rd
Party Applications and In-house Applications.
• Configuration Implementation and Management
• Automate deployment and application servers build(Jenkins)
• Servers commissioning/decommissioning as per projects requirements
• Responsible for Release Plans/implementation of applications/infrastructure
• Release & deployment management, raise CRs; co-ordinate with CAB and developers for
CR,Follow-up with approvers to approve, co-ordinate release meetings.
• Manage a Team five consisting of 3 Unix Administrators, 1 Database Administrators and 1
Release Analyst. (Indirect Reports but are dedicated resources to the project). Manages
workload assignments and allocation.
Employer : Encora Technologies September 2009-June 2011
Profile : Unix System Administrator Client :Citi Singapore, Unit : Technology Infrastructure
Environment: RHEL 4.0/5.0, Suse SLES 9/10 (zLinux on IBM z10 box), MySql, HP BladeSystem c7000
Enclosure, ProLiant BL680c
CTI provide products and services for 80 per cent of Citi businesses, including data centre,
network, desktop and voice systems. It’s a huge operation, with our Data Centre in Singapore alone serving
more than 50 countries across the globe. Despite the scale on which we work, we strive to maintain the
highest levels of quality, availability and reliability
Responsibilities:
• Deployment of new release , major system upgrade, strategic roll-out and Vulnerability
assessment and remediation
• Installation, configuration, troubleshooting, tuning and management of Linux system and layered
products
• Ensuring availability of services HA services using native clustering (RHCS) and Loadbalancer
• Configuration and Troubleshooting of layered product on Linux systems e.g : Patrol,
eTustAccess, eTrustAudit, Powerbroker, TWS, SSH- Tectia, KDC
• Configure Innovation Data’s FDR/Upstream backup for zLinux using Hypersocket &
Virtualized OSA cards and troubleshoot failures
• Resolving issue tickets and handling L2 Level escalation
• SPOF verification : Network Bonding, Power Failures, Network Connectivity, OS mirroring for
roll-back, R1-R2-BCV, Native multipathing / PowerPath redundancy
• EMC Symmetrix & Clarion SAN LUN management and filesystem management, LVM.
• Drafting and implementation of Disaster recovery (DR) plan of quarterly drill
• Automation of day to day admin task using script
• Working with Change Management, Incidence/Problem Management and application team for
schedule changes related issues
Employer: SVAM International Inc. July 2008 to Sept 2009
Profile : Linux Consultant Client: IFF, NJ (International Flavors & Fragrances)
Environment: RHEL 4/5, Suse Linux 9/10, HP Proliant ML350, DL380 servers, IBM HS21-8853.
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4. IBM xSeries-3650, CentOS, Squid, Apache
Responsibilities:
• Remotely manage and administrate client’s systems as per client SLA
• Manage and troubleshoot Pure-ftp, Linux high availability heartbeat
• DNS, DHCP NTP server’s configuration and Implementation.
• Open source MRTG configuration and administration for monitoring network traffic load
monitoring and analysis
• Managing L2 escalation calls and analyzing Remedy Tickets
• Remote syncing of valuable data using rsync and securing transfer using RSA key
• Scheduling backup and in-house monitoring / reporting scripts thru cron.
Employer : Bharti Telesoft Ltd July 2007 to July 2008
Profile : Sr. Technical Support Engineer Client: MTN - Yemem,Sudan,Iran,Syria,Cyprus, Uganda, Airtel
Environment: RHEL 3/4, Sun Solaris, MySql, Oracle. HP Proliant ML350, DL380 servers, HP MSA 500
G2 Storage, IBM HS21-8853, KVM switch.
Responsibilities:
• Troubleshooting and configuration of Miss Call Alerts, MAFIVR, VMS, SVMS and Crbt
services/servers.
• Installation/configuration/troubleshooting Redhat and HA clusters for Linux and Telecom based
applications.
• SS7 Cards ( Intel dialogic & septel cards) installation and configuration.
• Implementation of VAS Projects for international sites as per SLA.
• Handling and resolving technical issues processed in CRMnext ticketing system
Employer :Pinig System Nov 2006 to July 2007
Profile: Linux System Administrator Client: Highwinds Support Media, LA & Phoenix
• Managing and troubleshooting client’s 250+ Linux systems and monitoring them using Nagios.
• Issues tracking/resolution using OTRS and Remedy tickets.
Employer :Allied Digital Service LTD/FCS Computer Systems Pte. LTD Jan 2005 to Nov 2006
Profile: Linux System Administrator, Client: The Oberoi (Jan 2005 to Nov 2006)
Environment: Redhat 9.0/RHEL 3.0, Fedora, MySql
• Administrating, managing Linux systems and wireless infrastructure- router, Wifi Access Points,
Switches
• Tracking of ISP lease line using MRTG on Linux system.
Educational Qualifications:
• Bachelor of Software System (B.S.S.) (4 Year Fulltime Degree in Computer Software and
System) from Agra University.
• DOEACC ‘O’ Level Certification Cleared in 2004 with ‘A’ Grade from DOEACC.
• 12th from U.P Board with 2nd Division 2000.
• 10th from C.B.S.E. Board with 1st Division 1998
Certifications and trainings:
• REDHAT ENTERPRISE LINUX 5.0(RHCE CN: 805008944731206)
• ITIL V3 certification
• Python Programing
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