The document is a resume for Tracy Vierra summarizing their experience as an IT Systems Administrator with over 15 years of experience maintaining VMware systems on a global basis. They have strong skills in virtualization, VMware infrastructure, Windows server environments, and network management. Their previous role was as a Systems Administrator II at VMware, Inc where they maintained training equipment and infrastructure, transitioning classes to the VMware cloud and supporting over 200 classes per week.

1. T R A C Y V I E R R A
509.470.6574 ▪ TRACYVIERRA@YAHOO.COM
IT SYSTEMS ADMINISTRATOR
Experienced in maintaining the operational readiness of VMware systems on a global basis, executing technical discovery,
design, deployment deliverables for VM migrations, performance management and routine maintenance of a large VMware
environment. Deliver quality support adhering to established standards, documentation, and follow-through. Strong analysis
and problem solving skills. Effective communicator to end-users and business stakeholders. Strict attention to detail, standards,
and procedures. Self-motivated, able to work independently and prioritize tasks while contributing in a team environment.
CORE COMPETENCIES
 Troubleshooting
 Training & Development
 Software Upgrades & Patches
 Hardware Support
 Automated Commands
 Automated QA Tests
 Software Design / Development Testing
 User Requirements
 Technical Problem Diagnosis
 Security / Backup Procedures
 Help Desk
PROFESSIONAL EXPERIENCE
2006 – 2016
 Systems / Cloud Administration
 Management /Project Management
 Virtualization
 Testing Cycles
 VMware Infrastructure / Hyper-V
 Windows Server Domain Environment
 Network Management Configuration
 Ethernet / TCP/IP / DHCP / DNS
 Virtualizing SQL Servers
 SAN / NAS
 Engineering Support
VMWARE, INC.
Systems Administrator II (2007-2016)
 Maintained equipment used to deliver education classes for certification and training for company products.
o Classes operated 24/6, requiring wipe and redeploy within 24 hour window.
o Increased kits (supporting up to 16 students) from 15 to over 100 at the peak of training).
o Supported over 200 classes per week using 4 platforms.
 Decommissioned hardware during transition of classes to the company cloud (OneCloud).
 Managed infrastructure in the OneCloud environment, supporting hardware ranging from 1u and 2u rack mounted servers
from HP and Dell to HP C7000 chassis holding 16 server / storage blades, with servers peaking at 1,400..
 Created custom cloud structure using nested on nested ESXI technology, and maximized chassis system utilization.
 Worked with a range of networking gear including Cisco, HP, Extreme, Brocade, and Netgear switches.
 Managed hardware and troubleshooting, including migrating VMs from hosts and fixing hardware and software issues
while maintaining transparency for the customer.
 Used automation tools and one offs for software updating for class use and infrastructure.
 Updated network gear, SAN equipment, BIOS, drivers, ESX, ESXI, vCenter, and Orchestrator.
 Ran scripts to deploy and un-deploy classes for required VMs and virtual networks for kits supporting up to 16 students.
Accomplishments:
 Delivered over 53,000 classes, earning over $500 million in revenue, training over 275,000 students and 41, 0000+ nested
deliveries, supplied prep kits to 3,000+ instructors.
 Played a key role in coordinating troubleshooting efforts by diagnosing network issues to maintain training operations.
 Planned, implemented, documented, and managed the transition of classes and training infrastructure from old hardware to
OneCloud, requiring coordination of 7 staff and 2 managers and external certification / class development teams.
 Migrated from hundreds of servers connected individually to a full chassis based installation.
Technical Operations Engineer (2006-2007)
 Supported development team computer systems through TechOps, including hardware support for desktops and servers
used in the lab for development.
 Diagnosed hardware and software problems through troubleshooting in supporting remote VMware classrooms.
 Ran ESX based on Linux and applied Linux commands and custom built tools to administer ESX server.
Accomplishments
 Supported VMware Education team with systems running remotely at three different data centers.
 Exhibited flexibility supporting multiple technologies and supported instructors in resolution of lab issues.

2. TRACY VIERRA, PAGE 2
PILLAR DATA SYSTEMS 2005 – 2006
Lab Systems Engineer
 Maintained Axiom systems running, including SAN and NAS storage devices for developers and testers.
 Administered client systems comprised of Windows, Solaris, AIX, and HPUX machines.
 Configured and updated manufacturer Ethernet and fiber channel switches.
 Established network setups for SAN/NAS Axiom systems and Linux configuration of the pilots controlling the system.
Accomplishments:
 Created and configured Virtual LANS (VLAN) within a switched local area network to provide segmentation, effective
network management, and security.
 Configured Red Hat Kickstart to automatically perform unattended operating system installation and configuration.
CISCO SYSTEMS 1998 – 2005
Software Test Engineer – Network Management Group (2002-2005)
 Tested software design and development in all phases and at all levels using manual and automated testing methods.
 Contributed to command line, administration functions, security testing and command line testing for WLSE 1.3,2.0, and
2.5; HHSE 1.7, and HSE 1.8.
 Wrote Expect scripts and tested services at the CLI level, and tested main functions of software app based on configuring
and setting up the applications for use (GUI and CLI based).
 Tested all levels of security on the product including SSH, SSL, Telnet, TACACS+, TADIUS, PEAP, LEAP and Cisco’s
proprietary database.
EMBU Lab Systems Administrator (1998-2002)
 Diagnosed and resolved PC related issues, image loading, networking, OS re-loading, ordering of parts, and installation.
 Supported 300 PCs located in three facilities and acted as lead for the CD cutting team.
Accomplishments:
 Implemented low cost Linux solution utilizing free OS and free CD burning software, creating CDs for multiple Oss from
one platform, reducing time and the number of systems required to burn software.
ECS Field Analyst (1997-1998)
 Installed and maintained PCs and Unix workstations, added / removed users and machines from the corporate DNS table,
and performed Mac to PC conversions.
EARLY CAREER EXPERIENCE
Information Systems Specialist – ADVANCED TECHNOLOGY STAFFING
Product Support Specialist – ADAPTEC, INC.
Senior Technical Support Specialist – JDR MICRODEVICES
Sales and Support Representative – JDR MICRODEVICES
MILITARY SERVICE
Fire Controlman Third Class / Fire Control Technician – US NAVY
EDUCATION AND CERTIFICATIONS
VMWARE: Project Management Essentials, vCloud Director, Virtual Desktop Manager, VMware Infrastructure. VMware
vSphere, VMware vCenter Lab Manager, VMware Data Recovery, VMware Workstation Fundamentals, Virtualizing
Microsoft SQL Server, VMware Cloud Director Fundamental, VMware ServiceNow End-to-end Process Training
ITIL® Foundation Certificate in IT Service Management
CISCO - Certified Network Associate
HEALD INSTITUTE OF TECHNOLOGY – A.A.S., Electronics Technology
US NAVY – Basic Electronics and Electricity / MK 152 Computers, Missile Systems, Radar, RF Energy