Pearl Interactive Network is a social enterprise established in 2004 that provides virtual staffing and project management services, focusing on hiring skilled individuals with employment challenges, such as veterans and people with disabilities. They offer an apprenticeship program in collaboration with Ohio Dominican University for insurance certification, connecting training to guaranteed employment with various clients across the insurance and governmental sectors. The program benefits both participants and insurance companies by enhancing workforce quality while maintaining corporate social responsibility.

1. Virtual Insurance
Apprenticeship
Program
Presented to:
Insurance Carriers

2. We are a social enterprise that
creates meaningful work for
skilled and talented people
with employment challenges:
Veterans, disabled veterans,
people with disabilities, and
people living in geographically-
challenged areas.
Who is Pearl Interactive Network?

3. What We Do
Established in 2004, Pearl Interactive
Network, Inc. (Pearl) is a social enterprise
that provides project management, virtual
& on-site staffing and sourcing services.
The staffing services we provide include:
• Customer Service
• Back Office Support
• First Report of Notice
We currently staff 450 employees located
in 23 states.

4. Our Strengths
Senior Team with 110 Years of
Collective Expertise
Merry Korn- CEO and Founder
Over 30 years of business management and marketing
background. Positioned company as a niche staffing and project
management firm.
Diane Schrimpf-Vice President
Operations
35 years of operations and project management experience.
Tenured with New York Life, Medical Mutual, and American
Health.
Todd Scully- Project Manager
25-year contact center management experience with AT&T,
ComCast and DIRECTV clients. Managed virtual and onsite
locations.
Tarah Ziogas- Director of Recruiting
20 years of recruiting and human resource expertise, spanning
industries including mortgage banking, IT, non-profit, and
Fortune 500 companies.

5. Our Strengths
• Outstanding commitment to quality
• Quality leader among 13 call center
operations
• Best CSAT Surveys
• Quality Performance Score - 95% (Target is
90%)
• 100% Training Pass Rate
• Implemented process improvements resulting in
higher:
• Retention rates
• Customer satisfaction
• Employee recognition
• Training outcomes
• Virtual Insurance Apprenticeship Model

6. Our clients/partners
Insurance Non-profits Pharmaceuticals Federal contractors Government agencies

7. LINKING EDUCATION TO 100% EMPLOYMENT
And
A SOCIAL MISSION
Groundbreaking Model

8. Insurance education
On-the-job training
MODEL

9. Components
• On-the-job training
• An insurance company would dedicate 30 seats for entry-level
contact center services such as First Report of Notice (FRON)
• Social mission
• Pearl would provide niche workforce of skilled and talented:
• Veterans
• Military spouses
• Disabled veterans
• People with disabilities
• People living in geographically-challenged areas
• Dislocated workers

10. Components
Education
• Niche workforce enrolls in Ohio Dominican University’s insurance
certification program
Financial Driver for Students
• Funding sources pay insurance certification cost of $6,000/student
Funding Sources
• Department of Veterans Affairs
• Ohio Job & Family Services
• Opportunities for Ohioans with Disabilities

11. Experienced insurance
customer service
representative with insurance
certification (CRIM) from ODU
Outcome

12. Potential Career Progressions
Underwriting Assistant
12-18 Months
$35,000 - $40,000
Customer Service Level I/II
0-18 Months
$23,000 - $32,000
Insurance Agent/Sales Rep
1-2 Years
$30,000 - $45,000
Sr. Insurance Agent/Sales Rep
3+ Years
$50,000 - $75,000+
Inside Adjuster
1-3+ Years
$45,000 - $50,000+
Underwriter 1/II
2-5+ Years
$45,000 - $60,000+
Customer Service Supervisor
2-5 Years
$35,000 - $50,000+

13. Benefits to Insurance Companies
Financial
• Expands workforce with no
investment for bricks and mortar
• Variable expense while Pearl
employees
• Access to workforce with proven high
retention - between 2.7 and 3.2 years

14. Benefits to Insurance Companies
Insurance Community Visibility
• Marketing distinction in highly
competitive insurance market
• Corporate social responsibility

15. Benefits to Insurance Companies
Workforce Delivered
• Insurance Certificate (CIRM) achieved at no cost to
company
• Experienced customer service agents
• Insurance career-minded individuals

16. Case Study - Amy
• Stationed in Guam, Hawaii, Pensacola
• Hospital Corpsman
• Prevention Medical Technician
• Masters, health care management
• 17 years of administrative work
• Three children: 6, 9, & 11
• Military spouse - Husband deployed to
Afghanistan
• 2004 Navy Achievement Medal
• Separated from active duty in 2006

17. Why Our Niche Workforce*
• Leadership and maturity
• Resilience and perseverance
• Goal- and team-oriented
• Respect for rules and procedures
• 88% Employee retention
• 59% Eliminated cost of training new
employees
• 52% Increased employee attendance
* According to 2-year study of 1,200 employers, conducted by JAN and University of Iowa

18. Who We Are
Awards & Recognition

19. Win + Win + Win
Pearl’s niche workforce + Ohio Dominican University
+ Insurance industry

20. Work with us
Pearl Interactive Network, Inc.
1105 Schrock Road, Suite 107
Columbus, OH 43229
Merry Korn Wendi Miller
(614) 556-4459 (614) 779-0319
mkorn@pinsourcing.com wmiller@pinsourcing.com
Pinsourcing.com