Pearl Interactive Network's Virtual Insurance Apprenticeship Program provides an opportunity for entry-level insurance employees to progress through a career path in the insurance industry -- receiving on-the-job training while taking online courses toward an insurance certification.

1. Virtual Insurance
Apprenticeship
Program
Presented to:
Insurance Carriers

2. We are a social enterprise that
creates meaningful work for
skilled and talented people
with employment challenges:
Veterans, disabled veterans,
people with disabilities, and
people living in geographically-
challenged areas.
Who is Pearl Interactive Network?

3. What We Do
Established in 2004, Pearl Interactive
Network, Inc. (Pearl) is a social enterprise
that provides project management, virtual
& on-site staffing and sourcing services.
The staffing services we provide include:
• Customer Service
• Back Office Support
• First Report of Notice
We currently staff 450 employees located
in 23 states.

4. Our Strengths
Senior Team with 110 Years of
Collective Expertise
Merry Korn- CEO and Founder
Over 30 years of business management and marketing
background. Positioned company as a niche staffing and project
management firm.
Diane Schrimpf-Vice President
Operations
35 years of operations and project management experience.
Tenured with New York Life, Medical Mutual, and American
Health.
Todd Scully- Project Manager
25-year contact center management experience with AT&T,
ComCast and DIRECTV clients. Managed virtual and onsite
locations.
Tarah Ziogas- Director of Recruiting
20 years of recruiting and human resource expertise, spanning
industries including mortgage banking, IT, non-profit, and
Fortune 500 companies.

5. Our Strengths
• Outstanding commitment to quality
• Quality leader among 13 call center
operations
• Best CSAT Surveys
• Quality Performance Score - 95% (Target is
90%)
• 100% Training Pass Rate
• Implemented process improvements resulting in
higher:
• Retention rates
• Customer satisfaction
• Employee recognition
• Training outcomes
• Virtual Insurance Apprenticeship Model

6. Our clients/partners
Insurance Non-profits Pharmaceuticals Federal contractors Government agencies

7. LINKING EDUCATION TO 100% EMPLOYMENT
And
A SOCIAL MISSION
Groundbreaking Model

8. Insurance education
On-the-job training
MODEL

9. Components
• On-the-job training
• An insurance company would dedicate 30 seats for entry-level
contact center services such as First Report of Notice (FRON)
• Social mission
• Pearl would provide niche workforce of skilled and talented:
• Veterans
• Military spouses
• Disabled veterans
• People with disabilities
• People living in geographically-challenged areas
• Dislocated workers

10. Components
Education
• Niche workforce enrolls in Ohio Dominican University’s insurance
certification program
Financial Driver for Students
• Funding sources pay insurance certification cost of $6,000/student
Funding Sources
• Department of Veterans Affairs
• Ohio Job & Family Services
• Opportunities for Ohioans with Disabilities

11. Experienced insurance
customer service
representative with insurance
certification (CRIM) from ODU
Outcome

12. Potential Career Progressions
Underwriting Assistant
12-18 Months
$35,000 - $40,000
Customer Service Level I/II
0-18 Months
$23,000 - $32,000
Insurance Agent/Sales Rep
1-2 Years
$30,000 - $45,000
Sr. Insurance Agent/Sales Rep
3+ Years
$50,000 - $75,000+
Inside Adjuster
1-3+ Years
$45,000 - $50,000+
Underwriter 1/II
2-5+ Years
$45,000 - $60,000+
Customer Service Supervisor
2-5 Years
$35,000 - $50,000+

13. Benefits to Insurance Companies
Financial
• Expands workforce with no
investment for bricks and mortar
• Variable expense while Pearl
employees
• Access to workforce with proven high
retention - between 2.7 and 3.2 years

14. Benefits to Insurance Companies
Insurance Community Visibility
• Marketing distinction in highly
competitive insurance market
• Corporate social responsibility

15. Benefits to Insurance Companies
Workforce Delivered
• Insurance Certificate (CIRM) achieved at no cost to
company
• Experienced customer service agents
• Insurance career-minded individuals

16. Case Study - Amy
• Stationed in Guam, Hawaii, Pensacola
• Hospital Corpsman
• Prevention Medical Technician
• Masters, health care management
• 17 years of administrative work
• Three children: 6, 9, & 11
• Military spouse - Husband deployed to
Afghanistan
• 2004 Navy Achievement Medal
• Separated from active duty in 2006

17. Why Our Niche Workforce*
• Leadership and maturity
• Resilience and perseverance
• Goal- and team-oriented
• Respect for rules and procedures
• 88% Employee retention
• 59% Eliminated cost of training new
employees
• 52% Increased employee attendance
* According to 2-year study of 1,200 employers, conducted by JAN and University of Iowa

18. Who We Are
Awards & Recognition

19. Win + Win + Win
Pearl’s niche workforce + Ohio Dominican University
+ Insurance industry

20. Work with us
Pearl Interactive Network, Inc.
1105 Schrock Road, Suite 107
Columbus, OH 43229
Merry Korn Wendi Miller
(614) 556-4459 (614) 779-0319
mkorn@pinsourcing.com wmiller@pinsourcing.com
Pinsourcing.com