1. JUSTIN TUMBLIN, CICI, FCLS
Certified Insurance Claims Investigator
Fraud Claims Law Specialist
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251 Detroit Ave, Columbus, OH 43201 (614) 357-4936 jt_tumblin@yahoo.com
Replenishment Associate 2015
Target Corp.
• Responsible for assisting teams on an hourly basis for merchandise replacement.
• Sales and Customer Experience
• Brand Loyalty Ambassador
Manager Complex Case Investigation and Litigation, Third Party Claims Administration
Safelite Solutions
Complex case investigation professional with a proven track record of identifying a variety of criminal behavior contributing
towards civil redress. Skilled in identifying issues, advocating solutions, mobilizing cross-functional support and facilitating
decision-making in complex situations. Accomplished leadership, problem solving and relationship building skills. Superior
communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.
Assisting teams of both in-house and outside counsel, insurance special investigators, District Attorney’s, FBI Agents,
National Insurance Crime Bureau agents, Department of Insurance Investigators, and local law enforcement across the
United States in numerous complex case fraud investigations and payment dispute litigation.
Selected Accomplishments
• Collaborated with federal, state and local law enforcement and insurance carriers to exchange information, resolve
cases and pursue prosecution and civil redress. Identified the type of organized criminal activity, theft rings and
other scams and established effective action plans to resolve resulting in over $25.2M in restitution and fines for
insurance fraud.
• Received Letters of Accommodation from the Arizona and Nebraska Department of Insurance, Chief of Insurance
Fraud Divisions.
• Published two articles relating to insurance fraud.
• Initiated quality improvement program, saving over $1M in the first year of employment.
• Reduction of over $350K per year in newly developed procedures and management.
• Recognized for integrity, dedication, and delivering measurable results.
• Created four new departments to increase the value add to insurance carriers through investigations, customer
service, client retention and new client sales.
Lead Pricing Analyst 1997-2000
Safelite Solutions

2. Recruiting, on-boarding, training, motivating and coaching of management teams and frontline employees. Accountable for
providing customer issue resolution, client and account management, vendor assistance and damage/cost mitigation.
Creation of policies, standards, restructuring, budgets, KPI's and adherence to same.
Additional Related Experience
Auer Ace Hardware, Coshocton, Ohio Paint / Pool / Cashier / Customer Service
Customer Advocate / Sales (740) 622-4056
1961 Otsego Ave
Coshocton, OH 43812
Education
A.S., Business Management Currently Enrolled at Columbus State Community College
Major: Business Management Major: Photography, Criminal Justice
Minor: Accounting
Central Ohio Technical College, Newark Ohio
Professional Development
• Fraud Law Claims Specialist
• Certified Insurance Claims Investigator
• National Insurance Crime Bureau Fraud Academy
• Former Licensed Property and Casualty Adjuster in 22 States
• Fire Fighter Level 1A
• Advanced Open Water Search and Rescue Diver
• Microsoft Office, Excel, Word, Outlook, PowerPoint, MapPoint, Oracle AR/AP, AS400, POS, Lexis Nexis, Data Mining
Software, Extensive Public Records Searches
Awards
Wall of Fame, 1998 Spirit of Belron®
International 2013
Volunteering
MidOhio Food Bank Faith Mission Columbus United Way
Toy for Tots Columbus Firefighters Toy Drive Numerous Safelite Sponsored Charities
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