John Stefanias has over 10 years of experience in customer service and account management roles. He currently works as an Account Manager at Virginia Eagle Distributing, where he performs account work orders, ensures products are stocked, and assists in attaining sales goals. Previously, he worked in management, serving, bartending, and hosting roles at Glory Days Grill, where he oversaw a staff and managed customer service and daily operations. He has a Associate's degree in Business Administration from Northern Virginia Community College.

1. John Stefanias
2822 Lee Oaks Place, Apt.302 Falls Church, VA 22180 | (703) 623-6500 | johnstefanias@yahoo.com| www.linkedin.com/in/johnstefanias
QUALIFICATIONS SUMMARY
Excellent result driven performer coupled with strong organizational skills, and the ability to work in teams collaboratively and independently.
Microsoft Office Suite skills: Word, Excel, PowerPoint, Outlook, Mac OSX, and Linux
EDUCATION
Northern VirginiaCommunity College Annandale, VA
Associatesin AppliedScience Degree in Business Administration May 2011
 Related Courses:FinancialManagement,Principles ofApplied Management,Merchandise Buy and Control,Accounting,
OrganizationalBehavior, and Human Resources Management
EXPERIENCE
Virginia Eagle Distributing (VED) Springfield,VA
Account Manager June 2014-Present
 Promotion from Sales Support Manager to Account Manager (May 2016)
 Perform and execute all account work orders
 Ensure all VED products are stocked to standard
 Execute VED rotation policy criteria at all accounts completing assigned “Rotation Documents “ forms
 Inform sales representativeof products out of stock within assigned accounts
 Assist theSales Representative in attaining route sales goals by providing qualified merchandising
 If needed, execute delivery of products as specified on sales tickets
 Assist routedelivery team in ensuing VED imports standards are achieved at all assigned accounts
 Establish and maintain good customer relations by ensuring cooperage/pallets are picked up, shelves are left orderly, and pullups are made
as scheduled
 Merchandise accounts for routes outside of designated area as needed
 Generate sales for a portfolio of accounts and reach the company's sales target
 Identify new sales opportunities within existing accounts to remain a client-account manager relationship
 Manage and solve conflicts with clients
 Interact and coordinate with the sales team and other staff members in other departments working on the same account
 Establish budgets with theclient and company
 Meet time deadlines for accounts
Glory Days Grill Fairfax, VA
Roles: Manager, Head Server, Head Bartender, and Host September2006-Present
 Manage restaurant staff and providecustomer service
 Prepare reports at theend of theshift and/or week, including staff control, food control, and sales reporting
 Balance register and preparedaily sales summaries and deposits
 Maintain high standards of quality control including health and safety
 Manage and maintain proper restaurant ambiance (ensure proper lighting, background music, linen service, glassware, and dinnerware)
 Responsible for bar duties including: checking customers’ IDs to verify that they are of legal drinking age, stocking the bar with liquor,
beer, wine and all necessary supplies, and balancing the cash register at the beginning and end of each shift
 Maintain relationships with outside vendors
 Routinely handle up to 500 costumers per day with 100% customer satisfaction rate
 Responsible for handling over $300 per day in cash sales
ACTIVITIES & SKILLS
 Language: Fluent in English; Proficient in Greek
 Computer Skills: Knowledgeable in using Macintosh and PC computers; Adobe; Microsoft Office Suite; Linus
 Volunteer Activities: Saint Katherine Greek Orthodox Church Basketball U17 – coach (WHEN??); Nantucket Home Owners Association
Volunteer (WHEN??), Arlington County Youth Soccer U10 – coach (WHEN??)
 Memberships: Glory Days ASA Softball